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Time & Cost Saving Estimation
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Tickets / day?300
How many requests do you receive per day? Put this in column B2
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Automation Rate20%
Expected automation rate: 20 - 60 %. Put different values in B3 to see the impact
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Minutes to resolve3
How much time is spent on each support ticket? Put this in column B4.
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Hours saved / day3.0
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Hours saved / month90
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Hours saved / year1080
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Support agent hourly cost USD18
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USD saved / day54.0
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USD saved / month1620
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USD saved / year19440
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