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Sample Heuristic Evaluation
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#Page / ComponentWhatTypeWhy it mattersSeveritySolutionDiscussionSeverity:Type:
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102NavigationNo "Home" item in navigation structureNavigationEven if there's nothing at the home page, users want reassurance they can get anywhere, and get back to where they were. Breaks their model of the site to remove this.1Add a Home nav item.

Make the logo link to the home page.
Minor
Major
Critical
Navigation & Information Architecture
Content
Presentation
Interaction
Value and Usefulness
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103NavigationNo wayfinding. Cannot tell what section you are in at a glance.NavigationWayfinding is the concept of understanding where you are with cues, landmarks and so on. Here, there is no real way to do this as nothing is highlighted as being current, and page titles do not use the same language. 2Must highlight the current top level navigation.

Create a method to indicate the location in the entire structure. If a second, always-visible navigational structure, highlight that. If hover navigation persists, a breadcrumb of some sort may need to be added.
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121MastheadThe masthead design is very inefficient. Large amounts of whitespace, at best planned for error messages which implies I'll make lots of mistakesGridUsername, refund limit and logout are in a weird place. They imply by position they are subsidiary to whatever section I am in. 2Move these three to above the nav items.

Make anything clickable underlined so it is clearly clickable.
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