| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | |
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1 | Screen | Scenario and/or server response | Result | Key mapping | Omniture | Reason | VB test status | VB comment | 12/18/2015 | ||||||||||||||||||||
2 | 1 | Home | Wrong section for deeplinking | Show dialog. Message: This section is not available. Buttons: OK | Message: DEEPLINKING_SECTION_UNAVAILABLE Buttons: BUTTON_OK | action = general.error general.errortype = Deeplinking page.category1 = Home | + | different titles | 3 | passed | passed | ||||||||||||||||||
3 | 2 | Home | Wrong country for deeplinking | Show dialog. Message: This item is not available in your country. Buttons: OK | Message: DEEPLINKING_INCORRECT_COUNTRY Buttons: BUTTON_OK | action = general.error general.errortype = Deeplinking page.category1 = Home | + | different titles | 3 | passed | passed | ||||||||||||||||||
4 | 3 | Title Card | Deeplinking | Show dialog. Message: This trailer is (no longer) available. Buttons: OK | Message: TRAILER_IS_NOT_AVAILABLE Buttons: BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
5 | 4 | not defined | 403 error on GET session response [{ "system": "OESP", "reason": "Invalid: token is not valid" }] 400 error on POST session response [{ "type":"state", "code":"invalidCredentials", "reason":"invalid" }] [{ "type":"requestBody", "code":"username", "reason":"invalid" }] | Show dialog. Title: Sign in failed Message: Please check your username and password and try again. Buttons: 1. Try again. | Title: SIGN_IN_CHECK_CREDENTIALS_HEADER Message: SIGN_IN_CHECK_CREDENTIALS_BODY Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN. | not defined | + | different buttons | 1 | passed | -'No service' error type is reported if users logs in with wrong credential (NL, iPad) Fixed (10134) | passed | |||||||||||||||||
6 | 5 | Any | No connection during session validation or perform any request. | Show dialog. Title: No connection Message: We are unable to connect to the UPC server. Please check your internet connection settings. Buttons: 1. Close; 2. Try again. | Title: GENERAL_NO_INTERNET_HEADER Message: GENERAL_NO_INTERNET_ERROR Buttons: 1. BUTTON_CLOSE; 2. SIGN_IN_BUTTON_TRY_AGAIN. | action = general.error general.errortype = No internet page.category1 = Depends on section | + | !!! | 2 | not tested | not tested | VB Comment | |||||||||||||||||
7 | 6 | Any | Service not available during session validation. | Show dialog. Title: Service not available Message: The service is temporarily not available. Please try again later. Buttons: 1. Try again. | Title: GENERAL_NO_SERVICE_HEADER Message: GENERAL_NO_SERVICE_ERROR Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN | action = general.error general.errortype = No service page.category1 = Depends on section http.host = [requested host] http.path = [requested path] http.status = [response code] http.response = [response] | + | different buttons | ??? | passed | passed | ||||||||||||||||||
8 | 7 | not defined | LGISessionError. LGISessionServiceErrorAccountLocked [{ "type":"any", "code":"unableLogin", "reason":"any" "}] | Show dialog. Title: No connection Message: We are unable to connect to the UPC server. Please check your internet connection settings. Buttons: 1. OK; 2. Try again. | Title: STARTUP_UNABLE_TO_LOGIN_HEADER Message: STARTUP_UNABLE_TO_LOGIN_ERROR Buttons: 1. BUTTON_OK; 2. SIGN_IN_BUTTON_TRY_AGAIN. | not defined | |||||||||||||||||||||||
9 | 8 | not defined | LGISessionError. LGISessionServiceInvalidCountryCode [{ "type":"any", "code":"countryCode", "reason":"any" }] | Show dialog. Title: Sign in failed Message: Sign in is currently not possible. Please try again later. Buttons: 1. OK; 2. Try again. | Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_UNKNOWN_BODY Buttons: 1. BUTTON_OK; 2. SIGN_IN_BUTTON_TRY_AGAIN. | not defined | |||||||||||||||||||||||
10 | 9 | not defined | LGISessionError. LGISessionServiceNotEntitled [{ "type":"any", "code":"noOrionEntitlement", "reason":"any" }] | Show dialog. Title: Please sign up Message: You are currently not entitled to use Horizon Go. Please sign up for this service on unitymedia.de. Buttons: 1. SIGN UP; | Title: SIGN_IN_NOTREGISTERED_UM_HEADER Message: SIGN_IN_NOTREGISTERED_UM_BODY Buttons: 1. SIGN_IN_NOTREGISTERED_UM_BUTTON; | not defined | |||||||||||||||||||||||
11 | 10 | not defined | LGISessionError. LGISessionServiceNotEntitled [{ "type":"any", "code":"noOrionEntitlement", "reason":"any" "}] | Show dialog. Title: Please sign up Message: You are currently not entitled to use Horizon Go. Please sign up for this service on unitymedia.de. Buttons: 1. SIGN UP; | Title: SIGN_IN_NOTREGISTERED_UM_HEADER Message: SIGN_IN_NOTREGISTERED_UM_BODY Buttons: 1. SIGN_IN_NOTREGISTERED_UM_BUTTON; | not defined | |||||||||||||||||||||||
12 | 11 | Any | Difference between server's and client's clock more than 2h. During Session validation */time { "timestamp": ..., "offset": "+0200" } | Show dialog. Message: The configured time on this device seems to be incorrect. Please note that in order for this app to stream video, you need to have the correct time set in your device-settings. Buttons: 1. OK | Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle] | action = general.error general.errortype = Time difference page.category1 = Depends on section | + | different titles | 21 | passed | passed | { "timestamp": 1450440547205, "offset": "+0100" } time of device 18:07 | |||||||||||||||||
13 | Any | LGI Session Error Session POST response [{ "type": "state", "code": "invalidCredentials", "reason": "invalid" }] Response Code: 400 Bad Request | Show dialog. Title: Sign in failed Message: Please check your username and password and try again. Buttons: 1. Close. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_CHECK_CREDENTIALS_BODY Buttons: 1. BUTTON_CLOSE. | action = general.error general.errortype = Invalid credentials page.category1 = Depends on section | ||||||||||||||||||||||||
14 | 12 | Any | Session POST response [{ "type": any, "code": "accountSuspended", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible - account suspended. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_ACCOUNT_SUSPENDED Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Account suspended page.category1 = Depends on section | |||||||||||||||||||||||
15 | 13 | Any | Session POST response [{ "type": any, "code": "isBetaCustomer", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible for Beta Customer. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_BETA_CUSTOMER Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Beta customer page.category1 = Depends on section | |||||||||||||||||||||||
16 | 14 | Any | LGI Session Error Response Code: 400 Bad Request Session POST response [{ "type": "state", "code": "accountLocked", "reason": "invalid" }] | Show dialog. Title: Account temporarily locked Message: Your account has been locked due to multiple unsuccessful login attempts. Please wait %@ minutes and try again. Buttons: 1. Try again; 2. OK | Title: SIGN_IN_ACCOUNT_LOCKED_HEADER Message: SIGN_IN_ACCOUNT_LOCKED_BODY Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN; 2. BUTTON_OK | action = general.error general.errortype = Account locked page.category1 = Login, Settings | + | 3 | passed | No service' error type is reported if users logs in with wrong credential 6+ times (NL) Fixed (10134) | passed | ||||||||||||||||||
17 | 15 | Any | Other error during session validation 'SessionService' | Show dialog. Title: ... Message: ... Buttons: 1. ... 2. ... | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitle]. | action = general.error general.errortype = No service page.category1 = Depends on section http.host = [requested host] http.path = [requested path] http.status = [response code] http.response = [response] | + | Legacy code - possibly | passed | passed | |||||||||||||||||||
18 | 16 | Continue Watching | Error occures during deleting item (all items) from continue watching | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle] | action = general.error general.errortype = Bookmark delete page.category1 = My Videos | + | android doesn't handle result | 24 | passed | Error is not reported (abort request in charles) Fixed (10134) | passed | Abort https://ios-api-preprod.horizon.tv/oesp/api/NL/eng/ios/bookmarks by Charles | ||||||||||||||||
19 | 17 | Country selection, Splash screen | Error occures during CQ5 updating after choosing country | Handled as LGI Session Error | Show dialog. Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitleArray]. | action = general.error general.errortype = CQ5 request page.category1 = Login | + | 23 | passed | passed | |||||||||||||||||||
20 | Application Preferences | Error occures during CQ5 updating after choosing country | Handled as LGI Session Error | Show dialog. Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitleArray]. | action = general.error general.errortype = CQ5 request page.category1 = Settings | ||||||||||||||||||||||||
21 | 18 | Login | Difference between server's and client's clock more than 2h. */time { "timestamp": ..., "offset": "+0200" } | Show dialog. Message: The configured time on this device seems to be incorrect. Please note that in order for this app to stream video, you need to have the correct time set in your device-settings. Buttons: 1. OK | Message: WRONG_TIME Buttons: 1. BUTTON_OK; | action = general.error general.errortype = Time difference page.category1 = Login | + | different titles | 21 | passed | passed | ||||||||||||||||||
22 | LGI Session Error Session POST response [{ "type": "state", "code": "invalidCredentials", "reason": "invalid" }] Response Code: 400 Bad Request | Show dialog. Title: Sign in failed Message: Please check your username and password and try again. Buttons: 1. Close. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_CHECK_CREDENTIALS_BODY Buttons: 1. BUTTON_CLOSE. | action = general.error general.errortype = Invalid credentials page.category1 = Login | |||||||||||||||||||||||||
23 | LGI Session Error Response Code: 400 Bad Request Session POST response [{ "type": "state", "code": "accountLocked", "reason": "invalid" }] | Show dialog. Title: Account temporarily locked Message: Your account has been locked due to multiple unsuccessful login attempts. Please wait %@ minutes and try again. Buttons: 1. Try again; 2. OK | Title: SIGN_IN_ACCOUNT_LOCKED_HEADER Message: SIGN_IN_ACCOUNT_LOCKED_BODY Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN; 2. BUTTON_OK | action = general.error general.errortype = Account locked page.category1 = Login | |||||||||||||||||||||||||
24 | Session POST response [{ "type": any, "code": "accountSuspended", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible - account suspended. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_ACCOUNT_SUSPENDED Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Account suspended page.category1 = Login | |||||||||||||||||||||||||
25 | Session POST response [{ "type": any, "code": "isBetaCustomer", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible for Beta Customer. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_BETA_CUSTOMER Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Beta customer page.category1 = Login | |||||||||||||||||||||||||
26 | No connection during login. | Show dialog. Title: No connection Message: We are unable to connect to the UPC server. Please check your internet connection settings. Buttons: 1. Close; 2. Try again. | Title: GENERAL_NO_INTERNET_HEADER Message: GENERAL_NO_INTERNET_ERROR Buttons: 1. BUTTON_CLOSE; 2. SIGN_IN_BUTTON_TRY_AGAIN. | action = general.error general.errortype = No internet page.category1 = Login | |||||||||||||||||||||||||
27 | 19 | Other error during login | Handled as LGI Session Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitleArray]. | action = general.error general.errortype = No service page.category1 = Login http.host = [requested host] http.path = [requested path] http.status = [response code] http.response = [response] | + | 2 | passed | passed | ||||||||||||||||||||
28 | 20 | Medibox list, Settings-Mediabox list | Error occures during mediabox renaming. e.g: PUT */profile/stbs Status code = 404 [{ "type": any, "code":"existingName", "reason": any }] | Show dialog. Title: Box names need to be unique Buttons: The names of your boxes have to be unique in order for you to properly identify them. Please rename at least one of your boxes. 1. OK. | Title: BOX_SEL_NAMING_DUPLICATE_HEADER Message: BOX_SEL_NAMING_DUPLICATE_BODY Buttons: 1. BUTTON_OK; | action = general.error general.errortype = Mediabox rename page.category1 = Settings | + | no reaction for error on android | 19, 20 | passed | error is not reported after login screen (before get Home - first install) for iPad Fixed (10134) | passed | |||||||||||||||||
29 | 21 | Wrong new name for mediabox. e.g.: Less than 3 characters. | Show dialog. Title: Name invalid Message: The name of your box needs to contain at least 3 characters. No special characters are allowed. Buttons: 1. OK. | Title: BOX_SEL_NAMING_HEADER Message: BOX_SEL_NAMING_BODY Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Mediabox rename page.category1 = Settings | + | no message for maximum characters on android (input limit) | 25 | passed | error is not reported after login screen (before get Home - first install) for iPad Note:IOS does not allow to input 30+ symbols Fixed (10134) | passed | ||||||||||||||||||
30 | 22 | Wrong new name for mediabox. e.g.: Greater than 30 characters. | Show dialog. Title: Name invalid Message: The name of your box is too long. Please use a maximum of 30 characters. Buttons: 1. OK. | Title: BOX_SEL_NAMING_HEADER Message: BOX_SEL_NAMING_BODY_MAX Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Mediabox rename page.category1 = Settings | ||||||||||||||||||||||||
31 | 23 | My channels | Error occures during request for channels. e.g.: GET */channels Status Code = 400, 404 etc. | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitle]. | action = general.error general.errortype = Parental settings request page.category1 = Settings | + | not tested | not tested | ||||||||||||||||||||
32 | 24 | Error occures during save operation for channels. e.g.: PUT */profile/stations Status Code = 400, 403, 404 etc. | Show dialog. Title: Settings not saved Message: At the moment we cannot save your settings due to technical reasons. Please try again later. Buttons: 1. OK. | Title: SETTINGS_NOT_SAVING_HEADER Message: SETTINGS_NOT_SAVING_BODY Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Channels save page.category1 = Settings, Home | + | No message on android | 26 | passed | aborting of PUT "https://ios-api.horizon.tv/oesp/api/NL/eng/ios/profile/stations" is reproted as "Parental settings save" Fixed (10134) | passed | ||||||||||||||||||
33 | 25 | Parental Settings | Error occures during "ratinggroups" request. e.g.: GET */settings/pin/ratinggroups Status Code = 400, 404 or Network Error. | Handled as LGI General Network Error Buttons: 1. Cancel; 2. Try again. | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. BUTTON_CANCEL; 2. BUTTON_TRY_AGAIN. | action = general.error general.errortype = Parental settings request page.category1 = Settings | + | 7 | passed | passed | |||||||||||||||||||
34 | 26 | Error occures during save parental settings operation. e.g.: POST */profile/parental/set Status Code = 400, 404 or Network Error. | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitle]. | action = general.error general.errortype = Parental settings save page.category1 = Settings | + | No message on android | 27 | passed | passed | |||||||||||||||||||
35 | Parental Password | Wrong password entered POST */profile/credential/verify Response Code = 400 Bad Request [{ "type": "state", "code": "credential", "reason": "invalid" }] [{ "type": any, "code": "password", "reason": any }] | Show dialog. Title: Password incorrect Message: This password is incorrect. Please check your My UPC password and try again. Buttons: 1. OK | Show dialog. Title: PARENTAL_CONTROL_PARENTAL_SETTINGS_AGES_INCORRECT_PASSWORD_HEADER Message: PARENTAL_CONTROL_PARENTAL_SETTINGS_AGES_INCORRECT_PASSWORD_BODY Buttons: 1. BUTTON_OK | action = general.error general.errortype = Invalid credentials page.category1 = Settings | ||||||||||||||||||||||||
36 | Wrong password entered POST */profile/credential/verify Response Code = 400 Bad Request [{ "type": "state", "code": "any", "reason": "prohibited" }] | Show dialog. Title: Account temporarily locked Message: Your account has been locked due to multiple unsuccessful login attempts. Please wait %@ minutes and try again. Buttons: 1. OK | Show dialog. Title: SIGN_IN_ACCOUNT_LOCKED_HEADER Message: SIGN_IN_ACCOUNT_LOCKED_BODY Buttons: 1. BUTTON_OK | action = general.error general.errortype = Account locked page.category1 = Settings | |||||||||||||||||||||||||
37 | 27 | Change PIN | POST */profile/parental/verifypin Response Code = 400 Bad Request [{ "type": "state", "code": "credential", "reason": "invalid", "retries": "2", "allowed": "3" }] | Show dialog. Title: PIN incorrect Message: This PIN is incorrect. Please try again. Buttons: 1. Try again. | Title: PIN_ERROR_HEADER Message: PIN_INTRO_CAPTION_LOCKOUT_ATTEMPTS_REMAINING Buttons: 1. BUTTON_TRY_AGAIN. | action = general.error general.errortype = PIN change page.category1 = Settings | + | different buttons | 8 | passed | passed | ||||||||||||||||||
38 | 28 | POST */profile/parental/verifypin Response Code = 400 Bad Request [{ "type": "state", "code": "credential", "reason": "invalid", "retries": "1", "allowed": "3" }] | Show dialog. Title: Warning Message: This PIN is incorrect. Your PIN will be temporarily locked if you enter another incorrect PIN. Please try again or check the online FAQ first. Buttons: 1. Try again; 2. Cancel. | Title: PIN_INTRO_CAPTION_LOCKOUT_ONE_ATTEMPT_REMAINING_HEADER Message: PIN_INTRO_CAPTION_LOCKOUT_ONE_ATTEMPT_REMAINING Buttons: 1. PIN_ERROR_BUTTON; 2. BUTTON_CANCEL." | action = general.error general.errortype = PIN change page.category1 = Settings | + | 9 | passed | passed | ||||||||||||||||||||
39 | 29 | POST */profile/parental/verifypin Response Code = 400 Bad Request [{ "type": "state", "code": "parentalPin", "reason": "prohibited", "retries": "0", "allowed": "3" }] | Show dialog. Title: PIN locked Message: Your PIN has been temporarily locked due to too many failed PIN entries. Please wait %@ minutes and try again or check the online FAQ on how to find your PIN. Buttons: 1. OK. | Show dialog. Title: PIN_INTRO_CAPTION_LOCKOUT_HEADER Message: PIN_INTRO_CAPTION_LOCKOUT_BODY Buttons: 1. BUTTON_OK. | action = general.error general.errortype = PIN change page.category1 = Settings | + | 10 | passed | passed | ||||||||||||||||||||
40 | 30 | Other error occures during PIN verification. e.g.: Network Error. | Show dialog. Title: ... Message: ... Buttons: 1. ... | Show dialog. Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]. | action = general.error general.errortype = PIN change page.category1 = Settings | + | bug on android | 13 | passed | When user enter invalid pin during video streaming, corresponding alert appears and error is reported as "PIN change". Is it OK? Was updated by Dev as expected behaviour | passed | e.g. No connection | |||||||||||||||||
41 | 31 | Error occures during setting new PIN. POST */profile/credential/set e.g.: Network Error, Server Maintenace, etc. | Show dialog. Title: ... Message: ... Buttons: 1. ... | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; | action = general.error general.errortype = PIN change page.category1 = Settings | + | 11 | passed | passed | e.g. No connection | |||||||||||||||||||
42 | 32 | New Pin doesn't match during confirmation. | Show dialog. Title: PIN does not match Message: The PIN you have entered does not match. Please create a new PIN again. Buttons: 1. Try again. | Show dialog. Title: PIN_CHANGE_PARENTAL_CONTROL_NEW_PIN_NO_MATCH_HEADER Message: PIN_CHANGE_PARENTAL_CONTROL_NEW_PIN_NO_MATCH_BODY Buttons: 1. PIN_CHANGE_PARENTAL_CONTROL_NEW_PIN_NO_MATCH_BUTTON. | action = general.error general.errortype = PIN change page.category1 = Settings | + | 12 | passed | passed | ||||||||||||||||||||
43 | 33 | Any | Network Error, Server Maintenace, etc during remote booking. e.g: POST */settopboxes/recordings Failed. | Show dialog. Title: Request failed Message: Please make sure your box is on or in standby mode (power usage should be set to 'High' in the settings on your box). Buttons: 1. OK. | Show dialog. Title: RECORDING_FAILED_HEADER Message: RECORDING_PENDING_BODY Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Remote booking page.category1 = Home, Watch TV | |||||||||||||||||||||||
44 | 34 | Splash, Login, Mediabox list | PUT */profile/activate/replay Response body: [{ "type":"state", "code":"alreadyOptedIn", "reason":"prohibited" }] | Show dialog. Title: REPLAY ACTIVATION FAILED Message: Replay activation failed, please try again Buttons: 1. CANCEL; 2. TRY AGAIN. | Show dialog. Title: REPLAY_ACTIVATION_FAILED_TITLE Message: REPLAY_ACTIVATION_FAILED_BODY Buttons: 1. BUTTON_CANCEL_CAPITALS; 2. BUTTON_TRY_AGAIN_CAPITALS. | action = general.error general.errortype = Replay opt in page.category1 = Home, Watch TV | + | 16 | passed | passed | |||||||||||||||||||
45 | 35 | Splash | No connection during session setup. LGIGeneralErrorNotConnectedToInternet (see below). | Show dialog. Title: No connection Message: We are unable to connect to the UPC server. Please check your internet connection settings. Buttons: 1. Try again. | Show dialog. Title: GENERAL_NO_INTERNET_HEADER Message: GENERAL_NO_INTERNET_ERROR Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN. | action = general.error general.errortype = No internet page.category1 = Login | + | not tested | not tested | VB Comment | |||||||||||||||||||
46 | 36 | Difference between server's and client's clock more than 2h. LGISessionServiceWrongTime */time { "timestamp": ..., "offset": "+0200" } | Show dialog. Message: The configured time on this device seems to be incorrect. Please note that in order for this app to stream video, you need to have the correct time set in your device-settings. Buttons: 1. OK | Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; | action = general.error general.errortype = Time difference page.category1 = Login | + | 21 | not tested | not tested | ||||||||||||||||||||
47 | 37 | LGI Session Error Session POST response [{ "type": "state", "code": "invalidCredentials", "reason": "invalid" }] Response Code: 400 Bad Request | Show dialog. Title: Sign in failed Message: Please check your username and password and try again. Buttons: 1. Close. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_CHECK_CREDENTIALS_BODY Buttons: 1. BUTTON_CLOSE. | action = general.error general.errortype = Invalid credentials page.category1 = Login | + | different buttons | 1 | passed | passed | |||||||||||||||||||
48 | 38 | Session POST response [{ "type": any, "code": "accountSuspended", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible - account suspended. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_ACCOUNT_SUSPENDED Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Account suspended page.category1 = Login | ||||||||||||||||||||||||
49 | 39 | Session POST response [{ "type": any, "code": "isBetaCustomer", "reason": any }] | Show dialog. Title: Sign in failed Message: Sign in is not possible for Beta Customer. Buttons: 1. OK. | Show dialog. Title: SIGN_IN_UNKNOWN_HEADER Message: SIGN_IN_BETA_CUSTOMER Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Beta customer page.category1 = Login | ||||||||||||||||||||||||
50 | 40 | Other error during session setup. | Show dialog. Title: ... Message: ... Buttons: 1. Try again. | Show dialog. Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. SIGN_IN_BUTTON_TRY_AGAIN. | action = general.error general.errortype = No service page.category1 = Login http.host = [requested host] http.path = [requested path] http.status = [response code] http.response = [response] | + | passed | passed | |||||||||||||||||||||
51 | 41 | Remote Control, Zapper, Titlecard | Unable to set linear pushed content in PS. POST */settopboxes/play Response Code: 400 Bad Request Note: for other error - general error | Show dialog. Message: Unable to connect to your mediabox. Buttons: 1. OK. | Message: MEDIABOX_NOT_CONNECTED Buttons: 1. BUTTON_OK. | action = general.error general.errortype = Mediabox not connected page.category1 = Remote Control or page.category1 = Home | no dialog on android | 30 | passed | passed | |||||||||||||||||||
52 | 42 | Remote Control, Zapper, Titlecard | Unable to set VOD pushed content in PS. POST */settopboxes/tune Failed Response Code: 400 Bad Request Note: for other error - general error | no dialog on android | 31 | passed | passed | ||||||||||||||||||||||
53 | 43 | Location View | Location Check Error | Show dialog. Message: Your location could not be determined. Buttons: 1. CANCEL. 2. Try again | Message: LOCATION_SERVICE_ERROR Buttons: 1. BUTTON_CANCEL_CAPITALS. 2. BUTTON_TRY_AGAIN | No omniture tracking | |||||||||||||||||||||||
54 | 44 | Any | License Device Unregistered Device Limit Error Error Code -2017 | Show dialog. Title: Register device Message: You already have registered the maximum amount of devices with your account. If you want to play video with this device you need to replace one of your registered devices. Buttons: 1. Cancel 2. Replace device. | Title: MY_DEVICES_REGISTER_HEADER Message: MY_DEVICES_MAXIMUM_AMOUNT_MESSAGE Buttons: 1. BUTTON_CANCEL 2. MY_DEVICES_REPLACE_DIALOG_CONFIRM. | No omniture tracking | |||||||||||||||||||||||
55 | 45 | Any | License Device Unregistered Action Limit Error Error Code -2018 | Show dialog. Title: Register device Message: You have registered the maximum number of devices and used all device changes for this month. You can use one of the registered devices or register a new device again on {date}. Buttons: 1. OK | Title: MY_DEVICES_REGISTER_HEADER Message: MY_DEVICES_REGISTRATION_LIMIT_MESSAGE Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
56 | 46 | Any | Error occures during register a device for the customer in the supplied country POST */devices | Show dialog. Title: Device cannot be registered Message: Your device {name} cannot be registered at the moment. Please try again later. Buttons: 1. OK | Title: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_HEADER Message: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_MESSAGE Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
57 | 47 | Any | Error occures during register a device for the customer in the supplied country GET */devices/status | Show dialog. Title: Device cannot be registered Message: Your device {name} cannot be registered at the moment. Please try again later. Buttons: 1. OK | Title: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_HEADER Message: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_MESSAGE Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
58 | 48 | Any | Error occures during register a device for the customer in the supplied country PUT */devices/{deviceId} | Show dialog. Title: Device cannot be registered Message: Your device {name} cannot be registered at the moment. Please try again later. Buttons: 1. OK | Title: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_HEADER Message: MY_DEVICES_REGISTER_COMPLETE_WITH_ERROR_MESSAGE Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
59 | 49 | Terms Conditions | Error occures during getting terms GET */terms/latest.json | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitle]. | No omniture tracking | |||||||||||||||||||||||
60 | 50 | Title card | Push content to STB Response Code = 400 Bad Request | Show dialog. Message: Unable to connect to your mediabox.. Buttons: 1. OK | Message: MEDIABOX_NOT_CONNECTED Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
61 | 51 | Push content to STB Response Code ≠ 400 Bad Request | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; | No omniture tracking | ||||||||||||||||||||||||
62 | 52 | Any | Saves the customer's terms and conditions settings POST profile/terms/set | Handled as LGI General Network Error | Title: [error localizedErrorHeader] Message: [error localizedErrorDescription] Buttons: 1. [error localizedErrorCancelButtonTitle]; 2. [error localizedErrorOtherButtonTitle]. | No omniture tracking | |||||||||||||||||||||||
63 | |||||||||||||||||||||||||||||
64 | 53 | not defined | LGI License Web Error "/license/hb" Unexpected response Error code: 244 Request failed by timeout Error code: 243 "/license/info" Signing key is invalid Error code: 342 "/license/acquire" Request failed by timeout Error code: 145 | Title: Service not available Message: The service is temporarily not available. Please try again later. Buttons: 1. Close; | Title: GENERAL_NO_SERVICE_HEADER Message: GENERAL_NO_SERVICE_ERROR Buttons: 1. GENERAL_NO_SERVICE_BUTTON_CLOSE; | not defined | |||||||||||||||||||||||
65 | 54 | not defined | LGI License Web Error response [{ "type": any, "code": "concurrency", "reason": any }] | Title: Maximum reached Message: The maximum number of simultaneous Horizon viewers for your account has been reached. Close one of your Horizon Go players and try again. Buttons: 1. OK; | Title: PLAYER_CONCURRENT_HEADER Message: PLAYER_CONCURRENT_BODY Buttons: 1. BUTTON_OK; | not defined | |||||||||||||||||||||||
66 | 55 | not defined | LGI License Web Error response [{ "type": "state", "code": "ipBlocked", "reason": "prohibited" }] | Title: Out of UPC WiFi Network Message: In order to watch this you need to be on your UPC WiFi network. Buttons: 1. OK; | Title: TITLECARD_OUT_OF_NETWORK_HEADER Message: TITLECARD_OUT_OF_NETWORK_BODY Buttons: 1. BUTTON_OK; | not defined | |||||||||||||||||||||||
67 | 56 | not defined | LGI License Web Error response [{ "type": "state", "code": "geoLocationBlocked", "reason": "prohibited" }] | Title: Not available Message: Sorry, this video is not available outside your country. Buttons: 1. OK; | Title: TITLECARD_VIDEO_GEO_BLOCKED_HEADER Message: TITLECARD_VIDEO_GEO_BLOCKED_BODY Buttons: 1. BUTTON_OK; | not defined | |||||||||||||||||||||||
68 | 57 | not defined | LGI License Web Error response [{ "type": "any", "code": "blackout", "reason": "any" }] | Title: Not available Message: This video unfortunately cannot be played at this time. The channel has blocked the video due to copyright restrictions. Buttons: 1. OK; | Message: BLACKOUT_MESSAGE Buttons: 1. BUTTON_OK; | not defined | |||||||||||||||||||||||
69 | 58 | not defined | LGI License Web Error response [{ "type": "request", "code": "contentId", "reason": "prohibited" }] response [{ "type": "requestBody", "code": "signature", "reason": "invalid" }] response [{ "type": "requestBody", "code": "token", "reason": "invalid" }] response [{ "type": "requestBody", "code": "contentId", "reason": "prohibited" }] response [{ "type": "state", "code": "license", "reason": "invalid" }] response [{ "type": "request", "code": "contentId", "reason": "invalid" }] response [{ "type": "any", "code": "any", "reason": "No" }] | Title: Not available Message: Sorry, the video cannot be played at this time. Buttons: 1. OK; | Message: ASSET_NOT_PLAYABLE_BODY Buttons: 1. BUTTON_OK; | not defined | |||||||||||||||||||||||
70 | |||||||||||||||||||||||||||||
71 | (Chromecast) | ||||||||||||||||||||||||||||
72 | 59 | Any | Chromecast manager got the error | Show dialog. Title: Error Message: Oops, something went wrong… Please re-connect to your Chromecast and try again.\nError: {error code} Buttons: 1. OK. | Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_ERROR_OOPS_WITH_CODE Buttons: 1. BUTTON_OK | No omniture tracking | |||||||||||||||||||||||
73 | 60 | Any | Error occures during playback on chromecast. response [{ "type": "any", "code": "parentalCredentialVerification", "reason": "any" }] | Show dialog. Title: Error Message: Sign in is not possible for Beta Customer. Buttons: 1. Cancel 2. OK. | Show dialog. Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_PARENTAL_CREDENTIAL_VERIFICATION Buttons: 1. BUTTON_CANCEL 2. BUTTON_OK. | No omniture tracking | |||||||||||||||||||||||
74 | 61 | Any | Error occures during playback on chromecast. response [{ "type": "state", "code": "adultCredentialVerification", "reason": "prohibited" }] | Show dialog. Title: Error Message: Enter your adult PIN via the Horizon Go app to continue. Buttons: 1. Cancel 2. OK. | Show dialog. Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_ADULT_CREDENTIAL_VERIFICATION Buttons: 1. BUTTON_CANCEL 2. BUTTON_OK. | No omniture tracking | |||||||||||||||||||||||
75 | 62 | Any | Error occures during playback on chromecast. response [{ "type": "state", "code": "deviceUnregistered", "reason": "prohibited" }] | Show dialog. Title: Error Message: You need to register your mobile device via the Horizon Go app first, before you can stream via Chromecast. Buttons: 1. Cancel 2. OK. | Show dialog. Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_DEVICE_UNREGISTERED Buttons: 1. BUTTON_CANCEL 2. BUTTON_OK. | No omniture tracking | |||||||||||||||||||||||
76 | 63 | Any | Error occures during playback on chromecast. response [{ "type": "state", "code": "deviceUnregisteredActionLimitReached", "reason": "prohibited" }] | Show dialog. Title: Error Message: You have registered the maximum number of devices and used all device changes for this month. You can use one of the registered devices or register a new device again on {date}. Buttons: 1. Cancel 2. OK. | Show dialog. Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_DEVICE_UNREGISTERED_ACTIONLIMITREACHED Buttons: 1. BUTTON_CANCEL 2. BUTTON_OK. | No omniture tracking | |||||||||||||||||||||||
77 | 64 | Any | Error occures during playback on chromecast. response [{ "type": "state", "code": "deviceUnregisteredDeviceLimitReached", "reason": "prohibited" }] | Show dialog. Title: Error Message: You already have registered the maximum amount of devices with your account. If you want to play video with this device you need to replace one of your registered devices. Buttons: 1. Cancel 2. OK. | Show dialog. Title: CHROMECAST_ERROR_HEADRER Message: CHROMECAST_DEVICE_UNREGISTERED_DEVICELIMITREACHED Buttons: 1. BUTTON_CANCEL 2. BUTTON_OK. | No omniture tracking | |||||||||||||||||||||||
78 | |||||||||||||||||||||||||||||
79 | Just text when view has not any content | ||||||||||||||||||||||||||||
80 | 65 | Watch TV | All live channels are unavailable | Show dialog. Title: Not entitled Message: You need to have a subscription to watch this. | Show dialog. Title: TITLECARD_NOT_ENTITLED_HEADER Message: TITLECARD_NOT_ENTITLED_BODY | No omniture tracking | |||||||||||||||||||||||
81 | 66 | All live channels are marked as invisible | Title: No channels available. You can modify your channel line-up in the settings section. | Title: NO_CHANNELS_ACTIVATED | No omniture tracking | ||||||||||||||||||||||||
82 | |||||||||||||||||||||||||||||
83 | Red - different | ||||||||||||||||||||||||||||
84 | Green - to review | ||||||||||||||||||||||||||||
85 | |||||||||||||||||||||||||||||
86 | |||||||||||||||||||||||||||||
87 | Cases | Flow | Reason to show: | ||||||||||||||||||||||||||
88 | 7 | Session recovery | |||||||||||||||||||||||||||
89 | 11 | Session recovery | Legacy code, possibly will never be shown | ||||||||||||||||||||||||||
90 | 15 | Session creation | |||||||||||||||||||||||||||
91 | 29 | Remote booking | |||||||||||||||||||||||||||
92 | 34 | Session creation | |||||||||||||||||||||||||||
93 | |||||||||||||||||||||||||||||
94 | |||||||||||||||||||||||||||||
95 | |||||||||||||||||||||||||||||
96 | |||||||||||||||||||||||||||||
97 | Horizon Go Error Codes | https://projectwiki.piksel.com/pages/viewpage.action?spaceKey=ORIO&title=Horizon+Go+Error+Codes | |||||||||||||||||||||||||||
98 | Omniture Implementation Specification | https://projectwiki.piksel.com/pages/viewpage.action?title=Omniture+Implementation+Specification&spaceKey=ORIO#OmnitureImplementationSpecification-GeneralErrors | |||||||||||||||||||||||||||
99 | |||||||||||||||||||||||||||||
100 |