Transit Agency Responses to COVID-19
 Share
The version of the browser you are using is no longer supported. Please upgrade to a supported browser.Dismiss

View only
 
 
ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
AgencyRegionLast UpdatedUpdates pageOn-vehicle changesFare policyService modificationsCommunication methodsService alertsUpdated GTFSInteraction plansParatransit servicesMicrotransit + on-demand servicesSharing information concerning trips taken by persons potentially infected by COVID-19What info?Requesting financial assistance (US Only)?
2
AC TransitUSA: California6/10/2020
http://www.actransit.org/2020/03/30/modified-schedule-effective-tuesday-march-31/
Back-door boarding, Extra cleaningEliminating faresWeekend-day or holiday scheduling, all routes, Route cancelations, In-vehicle crowd reduction by skipping stopsSocial media outreach, Regular or daily website updates, Text and email alertsRoute-specificShutting down ticket kiosks and/or other customer service facilities
3
Auckland TransportNZ: Auckland2020-05-22
https://at.govt.nz/about-us/news-events/public-transport-information/
Back-door boarding, Extra cleaning, Reduced capacity
Eliminating fares
Weekend-day or holiday scheduling, some routes
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app
No service alerts planned
YesDon't know
4
BARTUSA: California6/10/2020https://www.bart.gov/news/articles/2020/news20200225Extra cleaningNo planned modificationsRunning longer trains, some or all routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Modified open or close timesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Signage in vehicles and public areas like stations, Website bannerNo service alerts plannedNot yet, but plan toNo modifications plannedNo planned changes to servicesNoCoronavirus Preparedness and Response Supplemental Appropriations Act, State or local emergency funding
5
BC Transit
CAN: British Columbia
2020-05-07http://bctransit.com/covid19
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares; Pass reimbursement program
Route cancelations, Service decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops
Social media outreach, Regular or daily website updates, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning apps
Route-specificNot yet, but plan to
Ban visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilities
Limiting passengers-per-vehicle, not collecting fares
Don't know
6
Bee-Line County (BEEL)USA: New-York5/7/2020https://transportation.westchestergov.com/rideralertsBack-door boardingEliminating faresWeekend-day or holiday scheduling, some routes, Service decreaseRegular or daily website updates
7
Blacksburg TransitUSA: Virginia5/5/2020 15:50:16http://ridebt.org/covid
Back-door boarding, Extra cleaning
Eliminating fares
Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Signage in vehicles and public areas like stations, Website banner
BothYes
Ban visitors and non-essential access to buildings
No modifications planned
No planned changes to services
Don't know
State or local emergency funding
8
Brampton TransitCAN: Ontario5/7/2020https://www.brampton.ca/en/residents/transit/Pages/Home.aspxBack-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresRoute cancelations, Weekend-day or holiday scheduling, all routes, Service increase, some routesSocial media outreach, Regular or daily website updates, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsSystem-wideYesAllow station managers to remain in kiosks, Ban visitors and non-essential access to buildingsThis is managed by the Region of Peel, updates to service requirements have been implemented.Don't know
9
Butler County Regional Transit AuthorityUSA: Ohio2020-05-07https://www.butlercountyrta.com/monday-march-23-2020-miami-university-covid-19-service-change/Back-door boarding, Extra cleaningEliminating faresRoute cancelations, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Service alerts in trip planning appsBothYesBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedNo planned changes to servicesNo
10
Calgary TransitCAN: Alberta6/10/2020http://www.calgarytransit.com/service-updates?nid=165970Back-door boarding, Extra cleaning, Barrier zone to protect driver, Limited seatingNo cash acceptedService decrease, not otherwise adherent to weekend or holiday schedules, Route cancelationsSocial media outreach, Banner message in official or endorsed agency app, Regular or daily website updatesRoute-specificNo modifications to employee- or facility interaction plannedLimiting passengers-per-vehicleDon't know
11
Capital Area Transit
USA: Pennsylvania
2020-05-07
https://www.cattransit.com/covid-schedules/
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares
Route cancelations, Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Text and email alerts, Signage in vehicles and public areas like stations, Website banner
No changes planned
Ban visitors and non-essential access to buildings
Life-sustaining services only
Don't know
12
Capital Area Transportation AuthorityUSA: Michigan2020-05-07https://www.cata.org/About/News/riding-cata-during-covid-19Back-door boarding, Extra cleaningEliminating fares; Pass reimbursement programRoute cancelations, Service decrease, not otherwise adherent to weekend or holiday schedules, Modified open or close timesSocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsSystem-wideNot yet, but plan toBan visitors and non-essential access to buildingsNo modifications plannedExpansion of serviceNo
13
Capital Metro (Austin)USA: Texas2020-05-07https://capmetro.org/COVID19/Back-door boarding, Barrier zone to protect driver, Extra cleaningNo planned modificationsWeekend-day or holiday scheduling, some routes, MetroRail will operate its Monday-Friday daytime schedule, with no Saturday service and no Late-Night trips on Friday. Some MetroFlyer and MetroExpress routes will operate reduced versions of their weekday schedules. Night Owl routes will not operate. With the suspension of weekend MetroRail service, CapMetro will implement the new Route 455 Leander Shuttle to connect customers from Leander Station to Lakeline Station. The route will operate roughly when MetroRail would have, though its schedule has been designed to facilitate connections to MetroBus Route 383 and won't operate exactly when the train would have.Social media outreach, Regular or daily website updates, Website bannerNo service alerts plannedNo changes plannedShutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedLimiting passengers-per-vehicleNo
14
Cascades East Transit USA: Oregon5/11/2020 19:26:57
https://cascadeseasttransit.com/
Back-door boarding, Extra cleaning, face coverings required on-board buses, social distancing on buses
Eliminating faresWeekend-day or holiday scheduling, all routes
Social media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner
System-wideYes
Ban visitors and non-essential access to buildings, Station attendant available, but with a barrier. Staff is available for emergencies and to answer questions. The station is only open for bathroom use and cleaned throughout the day.
Only operating on weekdays
Limiting passengers-per-vehicle
No
State or local emergency funding
15
CATAUSA: Michigan5/5/2020https://www.cata.org/About/News/riding-cata-during-covid-19Back-door boardingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedules
16
CDTAUSA: New York5/8/2020https://www.cdta.org/news/rear-door-boarding-beginExtra cleaning, Back-door boardingEliminating faresService decreaseSocial media outreach, Regular or daily website updates
17
CDTAUSA: New York5/8/2020https://www.cdta.org/news/service-changes-begin-april-26Back-door boardingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates
18
Centre Area Transportation AuthorityUSA: Pennsylvania2020-05-08https://catabus.com/covid19-operationsExtra cleaningService decrease, not otherwise adherent to weekend or holiday schedulesWebsite bannerSystem-wideNo changes plannedDon't know
19
Chattanooga Area Regional Transportation Authority (CARTA)
USA: Tennessee
7/18/2020 14:54:23http://www.carta-bus.org
Back-door boarding, Barrier zone to protect driver, Extra cleaning, Mandatory face masks
Eliminating fares
Weekend-day or holiday scheduling, all routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Bus capacity limit of 10 pax
Social media outreach, Local news media outreach, Signage in vehicles and public areas like stations, Website banner
Coronavirus Preparedness and Response Supplemental Appropriations Act
20
Cherriots (SKTOR)USA: Oregon5/8/2020https://www.cherriots.org/temporaryservice/Back-door boardingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates
21
Cincinnati Bell Connector (City of Cincinnati)USA: Ohio2020-05-08Extra cleaning, Automatic door openingsReducing fare enforcementService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Message from the CEO or GM, Local news media outreach, Banner message in official or endorsed agency appBothNo changes plannedBan visitors and non-essential access to buildings, Reducing fare enforcement checks in PoP systemsNo modifications plannedReduction of vehicles on the roadYes
22
City of Gardena GTrans
USA: California2020-05-08http://ridegtrans.com/
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares
Route cancelations, Weekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Text and email alerts, Signage in vehicles and public areas like stations, Website banner
Route-specificNot yet, but plan to
Allow station managers to remain in kiosks, Close all public restrooms, Ban visitors and non-essential access to buildings, Reducing fare enforcement checks in PoP systems, Shutting down ticket kiosks and/or other customer service facilities
Limiting passengers-per-vehicle
Don't know
23
City of Santa Monica's Big Blue BusUSA: California2020-05-08https://www.bigbluebus.com/Newsroom/News/Coronavirus.aspx?type=NewsBack-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresRoute cancelations, Weekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Modified open or close timesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsSystem-wideYesBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesLimiting passengers-per-vehicleReduction of vehicles on the road, Limiting passengers-per-vehicleNoFEMA Operational Expenses Program, Coronavirus Preparedness and Response Supplemental Appropriations Act, State or local emergency funding
24
Community Transit (CTWA)USA: Washington5/8/2020https://www.communitytransit.org/reducedservice
Back-door boarding, Barrier zone to protect driver, Extra cleaning, No planned modifications
Eliminating faresService decreaseSocial media outreach, Regular or daily website updates
25
COTAUSA: Ohio5/8/2020https://www.cota.com/major-service-change-announcements/Back-door boardingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesRegular or daily website updates
26
CTA (Chicago)USA: Illinois6/10/2020https://www.transitchicago.com/coronavirus/Extra cleaning, Barrier zone to protect driver, Back-door boarding, Reducing fare enforcementPass reimbursement programIn-vehicle crowd reduction by skipping stopsSocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website bannerNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedNo
27
Dallas Area Rapid TransitUSA: Texas2020-05-08https://www.dart.org/health/default.aspExtra cleaningNo planned modificationsNo changes to services plannedText and email alertsNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedNo planned changes to servicesNo
28
DDOTUSA: Michigan4/29/2020https://detroitmi.gov/news/temporary-ddot-schedule-effective-3232020Back-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresWeekend-day or holiday scheduling, all routes, Some express routes suspendedSocial media outreach, Regular or daily website updatesShutting down ticket kiosks and/or other customer service facilities
29
Durham Region TransitCAN: Ontario2020-05-08https://durhamregiontransit.com/covid-19Back-door boarding, Extra cleaningEliminating faresWeekend-day or holiday scheduling, all routes, Modified Saturday schedule on weekdays; reduced maximum passenger loadSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsSystem-wideYesBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilities, Customer service closed to publicNo modifications plannedNo planned changes to servicesDon't know
30
Edmonton Transit ServiceCAN: Alberta2020-05-22https://www.edmonton.ca/ets/reduced-transit-service.aspxBack-door boarding, Barrier zone to protect driver, Extra cleaning, Where possible, the long articulated (bendy) buses will be used to promote social distancing. We are replacing all 30' community buses with 40' buses, including on regional routes.Eliminating faresWeekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules, ETS added 100 additional buses to quickly meet customer demand. When possible, buses will also be put on standby, for quick response to overcrowding or if there is unanticipated demand at various locations throughout the city. This gives ETS more flexibility, and more opportunity to address issues as they arise. We are monitoring demand for transit very closely, and adjusting so that we have an appropriate level of service.Social media outreach, Regular or daily website updates, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsSystem-wideYes
31
EmbarkUSA: Oklahoma2020-05-08https://embarkok.com/connect/blog/2020/03/staying-healthy/Extra cleaning, No planned modificationsNo planned modificationsModified open or close times, In-vehicle crowd reduction by skipping stopsRegular or daily website updates, Website bannerNo service alerts plannedNo changes plannedDon't know
32
GO DurhamUSA: North Carolina2020-05-04https://godurhamtransit.org/news/coronavirus-updates-how-godurham-respondingBack-door boarding, Extra cleaningEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates
33
GO TransitCAN: Ontario6/10/2020https://blog.metrolinx.com/2020/03/13/metrolinx-releases-latest-update-while-responding-to-covid-19-pandemic/Back-door boarding, Barrier zone to protect driver, Extra cleaningCash fares not acceptedService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Text and email alerts, Website bannerShutting down ticket kiosks and/or other customer service facilities, Allow station managers to remain in kiosks
34
Golden Gate Transit (GGT)USA: California5/8/2020https://www.goldengate.org/assets/1/31/map-san-francisco3.2020.pdf?5064
https://www.goldengate.org/golden-gate-bus--ferry-services-adjusted-during-coronavirus-pandemic/
No planned modificationsNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedules
35
Greater Cleveland Regional Transit Authority (GCRTA)USA: Ohio5/6/2020 14:07:24http://www.riderta.com/coronavirus
http://www.riderta.com/service-alerts/temporary-service-reduction-april-12
Barrier zone to protect driver, Extra cleaning
No planned modifications
Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Text and email alerts, Signage in vehicles and public areas like stations, Service alerts in trip planning apps
BothYes
Close all public restrooms, Shutting down ticket kiosks and/or other customer service facilities
No planned changes to services
State or local emergency funding
36
Greater Dayton RTAUSA: Ohio4/29/2020 11:51:27
http://www.i-riderta.org/covid19
Barrier zone to protect driver, Extra cleaning
No planned modificationsThe Greater Dayton RTA periodically adjusts bus service in response to the needs of customers, communities, and businesses. A service change affecting several routes will begin Sunday, April 5. When there are regular instances of excessive crowding, we are scheduling an additional vehicle..Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Fare inspectors or other personnel distributing information in-person, Service alerts in trip planning appsBothNo changes plannedNo modifications to employee- or facility interaction planned
Limiting passengers-per-vehicle
No planned changes to servicesNoWe only share information as directed by our local Health Department.Received funding via the CARES Act.
37
Greater Richmond Transit CompanyUSA : Virginia2020-04-22http://ridegrtc.com/news-initiatives/news-updates/grtc-and-covid-19-coronavirusExtra cleaningAll on-board fare collection and enforcement are suspended.Service decrease, not otherwise adherent to weekend or holiday schedules, reduced maximum passenger load, Route cancelations, Service increase. Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Website bannerYesShutting down ticket kiosks and/or other customer service facilities, Customer service closed to publicDemand for services can't be over 7 days in advanceYes
38
Green Mountain TransitUSA: Vermont2020-05-08https://ridegmt.com/covid-19-update/Back-door boarding, Extra cleaningEliminating faresRoute cancelations, Right now cancelled seasonal service and one commuter route as well as cancelled certain trips of drivers who are voluntarily staying home.Social media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Service alerts in trip planning appsBothYesBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedDon't knowDon't Know yet
39
Hamilton Street Railway (HSR)CAN: Ontario5/8/2020https://www.hamilton.ca/hsr-bus-schedules-fares/schedule-routes-maps/pdf-bus-schedulesBack-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresWeekend-day or holiday scheduling, all routesSocial media outreach, Local news media outreach, Signage in vehicles and public areas like stations, Website bannerShutting down ticket kiosks and/or other customer service facilitiesNo modifications planned
40
HART (Tampa)USA: Florida2020-05-05Extra cleaningNo planned modificationsNo changes to services plannedWebsite bannerNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedNo planned changes to servicesNo
41
Hillsborough Area Regional Transit Authority (HARTFL)USA: Florida5/8/2020https://gohart.blogspot.com/2020/03/hart-covid-19-update.htmlExtra cleaningNo planned modificationsService decreaseSocial media outreach, Regular or daily website updates
42
Jacksonville Transportation AuthorityUSA: Florida2020-05-08https://www.jtafla.com/media-center/press-releases/coronavirus-update-jta-shifting-to-modified-bus-schedule-march-17/Extra cleaningNo planned modificationsWeekend-day or holiday scheduling, all routesSocial media outreach, Regular or daily website updates, Text and email alerts, Website bannerNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedNo
43
Kansas City Regional TransitUSA: Missouri2020-04-21https://ridekc.org/bulletins/update-on-coronavirus-and-seasonal-flu
https://twitter.com/RideKCTransit/status/1252574321463230465%C3%A0
Extra cleaning, Signs to encourage social distancing are being placed on bus seats. All customers should observe safe social distancing and be seated unless prevented from doing so by a physical disability.Eliminating faresNo changes to services plannedWebsite bannerNo service alerts plannedNo changes plannedNo
44
King County MetroUSA: Washington6/10/2020https://kingcountymetro.blog/tag/coronavirus/

https://kingcountymetro.blog/2020/04/03/covid-19-further-metro-and-sound-transit-service-reductions-begin-monday-april-6-to-support-essential-travel-and-transit-workforce/
Back-door boarding, Barrier zone to protect driver, Extra cleaning, Limited seatingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops, Modified open or close timesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Fare inspectors or other personnel distributing information in-person, Service alerts in trip planning appsBothYesReducing fare enforcement checks in PoP systems, Shutting down ticket kiosks and/or other customer service facilitiesExpansion of serviceExpansion of serviceNo
45
Kingston TransitCAN: Ontario2020-05-08https://www.cityofkingston.ca/-/kingston-transit-service-reductions-march-16-2020Extra cleaningWeekend-day or holiday scheduling, all routesSocial media outreach, Regular or daily website updates, Website bannerNo service alerts plannedNo changes plannedNo
46
LA MetroUSA: California6/10/2020metro.net/covid19Back-door boarding, Barrier zone to protect driver, Extra cleaningWe will be adding days to pass holdersWeekend-day or holiday scheduling, all routes, Modified open or close timesSocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Website bannerNo service alerts plannedNo changes plannedBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedExpansion of service, Limiting passengers-per-vehicleYeshttps://thesource.metro.net/2020/03/13/amtrak-reports-passenger-that-traveled-through-union-station-may-have-tested-positive-for-covid-19/
47
LeeTran (Lee County Transit)USA: Florida2020-05-08http://www.leegov.com/leetranBack-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Service alerts in trip planning appsSystem-wideNot yet, but plan toBan visitors and non-essential access to buildingsNo modifications plannedNoStill Assessing
48
LextranUSA: Kentucky2020-05-12
https://lextran.com/covid19updates/
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares
Service decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops
Social media outreach, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Fare inspectors or other personnel distributing information in-person
BothNot yet, but plan to
Close all public restrooms, Ban visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilities, Administrative staff working from home.
Don't know
49
MARTAUSA: Georgia6/1/2020https://www.itsmarta.com/MARTA-service-modifications.aspxBack-door boardingEliminating faresWeekend-day or holiday scheduling, all routes, Route cancelationsSocial media outreach, Regular or daily website updates, Website bannerShutting down ticket kiosks and/or other customer service facilities
50
Maryland Transit AdministrationUSA: Maryland6/10/2020https://www.mta.maryland.gov/coronavirusBack-door boarding, Barrier zone to protect driver, Extra cleaningReducing fare enforcementRoute cancelations, Weekend-day or holiday scheduling, some routes, Weekend-day or holiday scheduling, all routes, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsRoute-specificNot yet, but plan toBan visitors and non-essential access to buildings, Reducing fare enforcement checks in PoP systems, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedDon't know
51
MBTAUSA: Massachusetts6/10/2020https://www.mbta.com/covid19Back-door boarding, Extra cleaningNo planned modificationsRoute cancelations, Weekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Service increase, some routes, Modified open or close timesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsBothYesShutting down ticket kiosks and/or other customer service facilitiesShared trips suspended, trips must be booked 1-3 days in advanceDon't know
52
MetraUSA: Illinois2020-05-12https://metrarail.com/node/7497Extra cleaningNo planned modificationsMetra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemicSocial media outreach, Message from the CEO or GM, Local news media outreachNo service alerts plannedNot yet, but plan toNo modifications to employee- or facility interaction planned
53
MetroUSA: Missouri2020-06-02https://www.metrostlouis.org/health/Extra cleaningOn Mar 23 Metro is temporarily waiving fare enforcement of cash fares on MetroBus and Metro Call-A-Ride. Fare enforcement will continue on MetroLink.Beginning Monday, March 23, Metro Transit will begin operating a modified weekend schedule during weekdays until further notice. Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency appNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedNo planned changes to servicesYesNot publicly available
54
METRO (Houston)USA: Texas2020-05-12
http://www.ridemetro.org/coronavirus
Back-door boarding, Extra cleaning, Limiting passenger load per vehicle, increasing frequency as neededEliminating faresWeekend-day or holiday scheduling, all routes, Limited Park & Ride availibilitySocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Fare inspectors or other personnel distributing information in-person, Service alerts in trip planning appsBothYesBan visitors and non-essential access to buildings, Reducing fare enforcement checks in PoP systems, Shutting down ticket kiosks and/or other customer service facilities
Limiting passengers-per-vehicle
No planned changes to servicesDon't know
55
Metro Transit (Minneapolis-St. Paul, Minnesota)USA: Minnesota2020-05-12http://www.metrotransit.org/healthExtra cleaning, Allowing operators to wear masks if they choose; encouraging riders to exit through back door, wait for the next bus or train if there's not enough space, spread out while on board; providing wipes as availableNo planned modificationsRoute cancelations, Weekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Modified open or close timesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning apps, newsletters, hold message & talking points for call center staffBothYespropping open doors for publicly accessible facilities to minimize touch-points,Don't know
56
Miami-Dade County TransitUSA: Florida3/21/2020 14:00:16https://www.miamidade.gov/global/initiatives/coronavirus/home.pageEncouraging use of contactless payments and mobile appsModified open or close times, Service decrease, not otherwise adherent to weekend or holiday schedules, North Miami Beach - A curfew is in effect from 10 p.m. to 5 a.m.Social media outreach, Regular or daily website updates, Text and email alerts, Signage in vehicles and public areas like stations, Website bannerNo service alerts plannedNo changes plannedNorth Miami Beach - A curfew is in effect from 10 p.m. to 5 a.m.No modifications plannedCancellation of serviceNo
57
MiWay (Mississauga)CAN: Ontario2020-05-12Back-door boarding, Barrier zone to protect driver, Extra cleaningRoute cancelations, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsSystem-wideYesShutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedNo planned changes to servicesDon't know
58
Monterey-Salinas Transit (MSTCA)USA: California5/12/2020https://mst.org/news_items/mst-takes-precautions-to-protect-employees-and-customers-from-influenza-and-novel-coronavirus-covid-19Extra cleaningNo planned modificationsService decreaseSocial media outreach
59
New York City MTAUSA: New York6/10/2020https://new.mta.info/precautions-against-coronavirusBack-door boarding, Extra cleaningMetroCard transactions at MetroCard Vending machines only. Reduced-fare cash transactions can still be made at the booth. All Metro-North and LIRR ticket counters are closed. Use ticket vending machines or the MTA eTix app.Route cancelations, Service increase, some routes, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Service alerts in trip planning appsRoute-specificYesShutting down some customer service centersNo scheduled rides, online applications not currently processed Requesting $4B federal bailout from congress https://www.nytimes.com/2020/03/17/nyregion/coronavirus-nyc-subway-federal-aid-.html
60
Niagara Falls TransitCAN: Ontario5/13/2020https://niagarafalls.ca/living/transit/bus-routes.aspxWeekend-day or holiday scheduling, all routesRegular or daily website updates, Local news media outreach, Website bannerChair-A-Van will provide trips only to currently registered users, on a reduced schedule. New applications will not be accepted at this time.
61
NICE BusUSA: New York6/10/2020
https://www.nicebus.com/Passenger-Information/Modified-Service-Plan
Back-door boarding, Barrier zone to protect driver, Extra cleaningEliminating faresWeekend-day or holiday scheduling, some routes, Service increase, some routesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsSystem-wideNot yet, but plan toDon't know
State or local emergency funding
62
NJ TransitUSA: New Jersey6/10/2020https://www.njtransit.com/tm/tm_servlet.srv?hdnPageAction=PressReleaseTo&PRESS_RELEASE_ID=3384Extra cleaning, Back-door boardingBus tickets and passes accepted on railWeekend-day or holiday scheduling, some routes, Service increase, some routesSocial media outreach, Regular or daily website updates, Website banner, Service alerts in trip planning apps, Text and email alerts, Signage in vehicles and public areas like stations, Message from the CEO or GMRoute-specificNo modifications to employee- or facility interaction planned
63
OC TranspoCAN: Ontario6/10/2020https://www.octranspo.com/en/news/category/covid-19Barrier zone to protect driver, Extra cleaningNo planned modificationsWeekend-day or holiday scheduling, some routes, Route cancelations, Service increase, some routes, Modified open or close timesSocial media outreach, Regular or daily website updates, Signage in vehicles and public areas like stations, Website banner, Text and email alertsShutting down ticket kiosks and/or other customer service facilitiesLimiting passengers-per-vehicle
64
OCTAUSA: California5/13/2020Back-door boarding, Extra cleaningWeekend-day or holiday scheduling, some routes, Service decreaseSocial media outreach, Regular or daily website updates, Website bannerYesReduced hours at customer service center
65
PATHUSA: New Jersey4/15/20https://www.panynj.gov/port-authority/en/alerts/coronavirus-updates.htmlExtra cleaningNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedulesRegular or daily website updates, Signage in vehicles and public areas like stations, Website banner, Fare inspectors or other personnel distributing information in-personNo service alerts plannedNo changes plannedClose all public restroomsNo modifications plannedNo planned changes to servicesNo
66
Pierce Transit
USA: Washington
2020-05-13https://www.piercetransit.org/pierce-transit-routes/
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares
Weekend-day or holiday scheduling, all routes, Saturday schedule with weekday span
Social media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations
BothNot yet, but plan to
Ban visitors and non-essential access to buildings
No modifications planned
No planned changes to services
Don't knowto be determined
67
Port AuthorityUSA: Pennsylvania6/10/2020https://www.portauthority.org/inside-Port-Authority/rider-info/coronavirus/Barrier zone to protect driver, Extra cleaningNo cash fares on buses; Pass reimbursement programService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsSystem-wide
No changes planned
Shutting down ticket kiosks and/or other customer service facilities,Ban visitors and non-essential access to buildings, Reduced hours at customer service center
No modifications planned
No
68
PSTAUSA: Florida2020-05-13
https://psta.net/about-psta/news/articles/psta-response-to-coronavirus/
Back-door boarding, Extra cleaning
Eliminating faresWeekend-day or holiday scheduling, all routes
Social media outreach, Local news media outreach, Website banner, Banner message in official or endorsed agency app
System-wideNot yet, but plan to
Ban visitors and non-essential access to buildings
Limiting passengers-per-vehicle
Expansion of serviceDon't know
69
PVTAUSA: Massachusetts2020-05-13http://www.pvta.com/serviceUpdates.phpExtra cleaningNo planned modificationsWeekend-day or holiday scheduling, all routesSocial media outreach, Website bannerNo service alerts plannedYes
70
RIPTAUSA: Rhode Island2020-05-13https://www.ripta.com/covid-19
https://www.wpri.com/health/coronavirus/ripta-on-covid-19-were-doing-everything-we-can-to-disinfect-buses/
Extra cleaningNo planned modificationsNo changes to services plannedSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency appSystem-wideNo changes plannedClose all public restrooms, Ban visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedNo planned changes to servicesDon't knowFEMA Operational Expenses Program, Coronavirus Preparedness and Response Supplemental Appropriations Act
71
Roam Transit (ROAMT)CAN: Alberta2020-05-13https://roamtransit.com/news-updates/
Back-door boarding, Extra cleaning
Eliminating fares
Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Local news media outreach, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning apps
System-wideYes
Ban visitors and non-essential access to buildings
72
RTA of Central MDUSA: Maryland3/20/2020 11:10:39Back-door boarding, Extra cleaningEliminating faresRoute cancelations, Weekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsSystem-wideYesReduction of vehicles on the roadDon't know
73
RTC of Southern NevadaUSA: Nevada2020-05-13https://www.rtcsnv.com/coronavirus/Back-door boarding, Extra cleaningNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Text and email alerts, Signage in vehicles and public areas like stations, Website bannerBothYesBan visitors and non-essential access to buildingsNo modifications plannedNo planned changes to servicesNo
74
RTC Transit (Richland County)USA: Ohio3/20/2020 15:40:30No planned modificationsNo planned modificationsNo changes to services plannedSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Text and email alerts, Signage in vehicles and public areas like stationsNo service alerts plannedNo changes plannedBan visitors and non-essential access to buildingsNo modifications plannedNo planned changes to servicesNoFEMA Operational Expenses Program, State or local emergency funding
75
San Diego MTSUSA: California2020-05-13
https://www.sdmts.com/schedules-real-time/covid-19-updates
Back-door boarding, Extra cleaning
Reducing fare enforcement; Pass reimbursement program
Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning apps
Not yet, but plan to
Rail PoP enforcement shifting from on-board to platform
Yes
https://www.sdmts.com/schedules-real-time/covid-19-updates
Coronavirus Preparedness and Response Supplemental Appropriations Act, State or local emergency funding
76
Sandusky Transit SystemUSA: Ohio2020-05-13http://www.ci.sandusky.oh.us/residents/sandusky_transit_system/covid-19.phpExtra cleaningEliminating faresRoute cancelations, Service decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Signage in vehicles and public areas like stationsNo service alerts plannedNot yet, but plan toBan visitors and non-essential access to buildingsNo modifications plannedDon't know
77
Saskatoon TransitCAN: Saskatchewan2020-05-13https://transit.saskatoon.ca/announcement/update-coronavirusBack-door boarding, Extra cleaning, back-door boarding is being consideredEliminating fares; Maybe eliminating fares and / or extending monthly passesWeekend-day or holiday scheduling, some routes, Service decrease, not otherwise adherent to weekend or holiday schedules, canned in bus messages about social distancingSocial media outreach, Regular or daily website updates, Banner message in official or endorsed agency appBothNot yet, but plan toonly advising of social distancing in the customer service centreLimiting passengers-per-vehicleDon't know
78
SEPTAUSA: Pennsylvania6/10/2020http://www.septa.org/notice/coronavirus-tips.html
http://septa.org/notice/modified-saturday-schedules.html
http://septa.org/covid-19/
Extra Cleaning, Back-door boardingPass reimbursement programWeekend-day or holiday scheduling, some routes, Modified open or close times, Route cancelationsSocial media outreach, Regular or daily website updatesShutting down ticket kiosks and/or other customer service facilitiesLimiting passengers-per-vehicle
79
SFMTA/MUNIUSA: California6/10/2020https://www.sfmta.com/projects/covid-19-developments-response
https://www.sfmta.com/blog/starting-march-30-new-muni-service-changes
Barrier zone to protect driver, Extra cleaning, Back-door boardingNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops, Route cancelations, Modified open or close times
All Muni Metro and light rail routes will be replaced by buses.
Social media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsBothYesBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications plannedExpansion of serviceNo
80
SMART RideUSA: Michigan2020-05-13https://www.smartbus.org/About/News/effective-tuesday-march-31-2020Extra cleaningNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates
81
Société de transport de MontréalCAN: Quebec6/10/2020http://www.stm.info/en/info/advice/good-manners-when-using-public-transit/covid-19-coronavirus-prevention?utm_campaign=carrousel&utm_source=covid19l&utm_medium=carrouselBack-door boarding, Barrier zone to protect driver, Extra cleaningEliminating fares on buses; Metro fares may be purchased from fare vending machines only; Pass reimbursement programService decrease, not otherwise adherent to weekend or holiday schedules, Route cancelationsSocial media outreach, Regular or daily website updates, Local news media outreach, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning appsBothNot yet, but plan toAllow station managers to remain in kiosks, Reducing fare enforcement checks in PoP systems, Fares can only be purchased from the machinesLimiting passengers-per-vehicle, Services only available for medical, work, priority service/establishments listed by the QC governmentLimiting passengers-per-vehicle
82
Sonoma-Marin Area Rail Transit (SMART)USA: California5/13/2020http://sonomamarintrain.org/node/391Extra cleaningNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedules, Outright cancelled all weekend service until further noticeSocial media outreach, Regular or daily website updates, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsSystem-wideYesNo modifications to employee- or facility interaction plannedWe don't operate paratransitDon't knowFEMA Operational Expenses Program, Coronavirus Preparedness and Response Supplemental Appropriations Act, State or local emergency funding
83
Sound TransitUSA: Washington2020-05-13https://www.soundtransit.org/get-to-know-us/news-events/news-releases/st-to-temporarily-reduce-service-further-link-some-stExtra cleaningEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website bannerNo service alerts plannedNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications plannedCancellation of serviceNoCoronavirus Preparedness and Response Supplemental Appropriations Act, State or local emergency funding
84
Southwest Ohio Regional Transit Authority (SORTA) Metro
USA: Ohio2020-05-06
https://www.go-metro.com/uploads/COVD19_ServiceAdjustment_SalesInfoScreen.jpg
Back-door boarding, Extra cleaning
Eliminating fares
Route cancelations, Weekend-day or holiday scheduling, some routes
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning apps
System-wideYes
Ban visitors and non-essential access to buildings
Suspension of fare collection
No
State or local emergency funding
85
St. Catharines Transit CommissionCAN: Ontario2020-05-13https://yourbus.com/covid-19-corona-virus-modified-service-schedule-effective-sunday-april-4-2020/Extra cleaningWeekend-day or holiday scheduling, all routesWebsite bannerNo service alerts plannedYesNo
86
The Comet (CMRTA)USA: South Carolina2020-05-13http://catchthecometsc.gov/whats-new/the-comet-announces-schedule-changes-to-enhanced-sunday-level-of-service/Extra cleaningEliminating faresNo changes to services plannedMessage from the CEO or GM, Signage in vehicles and public areas like stationsNo service alerts plannedNo changes plannedNo
87
The University of Iowa - CAMBUSUSA: Iowa2020-05-14https://transportation.uiowa.edu/alerts/cambus-service-operations-beginning-may-18-2020Back-door boarding, Extra cleaningWe are already a no-fare systemService increase, some routes, Schedules are based on academic session versus break sessions. We are running break session service due to all classes being moved online. We are increasing bus frequency on routes that serve hospital healthcare staff to reduce number of riders on the bus.Social media outreach, Regular or daily website updates, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning appsRoute-specificYesBan visitors and non-essential access to buildings, Limiting number of employees allowed in office spaces, moved all meetings to virtual/online formatNo modifications plannedNo planned changes to servicesDon't knowNot sure yet - we are tracking expenses to submit for appropriate reimbursement opportunities
88
Torrance TransitUSA: California5/5/2020 13:11:29
https://transit.torranceca.gov/home-transit
Back-door boarding, Barrier zone to protect driver, Extra cleaning
Eliminating fares
Weekend-day or holiday scheduling, all routes, Service decrease, not otherwise adherent to weekend or holiday schedules, Saturday service for all routes Mon-Fri except Line 4X and 6 are running under modified schedule with schedule on website
Social media outreach, Local news media outreach, Signage in vehicles and public areas like stations, Website banner, Service alerts in trip planning apps
BothYes
Ban visitors and non-essential access to buildings
No modifications planned
No planned changes to services
Don't knowCARES Act
89
TranscollinesCAN: Quebec7/13/2020 0:09:20http://facebook.com/montranscollines
Barrier zone to protect driver
No planned modifications
Service decrease, not otherwise adherent to weekend or holiday schedules
Social media outreach, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning apps
BothYes
Shutting down ticket kiosks and/or other customer service facilities
No modifications planned
No planned changes to services
Don't know
90
Transit Authority of Northern Kentucky (TANK)USA: Kentucky5/5/2020https://www.tankbus.org/alerts/alert/southbank-shuttle-temporary-suspension-of-service-beginning-monday-4-6-2020

https://www.tankbus.org/alerts/alert/tank-free-rides-during-covid19-board-through-the-back-door-limit-riding-the-bus-to-essential-trips-only
Back-door boardingEliminating faresService decrease, not otherwise adherent to weekend or holiday schedulesSocial media outreach, Regular or daily website updates
91
Transit WindsorCAN: Ontario2020-05-22
https://www.citywindsor.ca/Newsroom/Pages/City-of-Windsor-COVID-19-Update---Transit-Windsor-and-Malls.aspx
Back-door boarding, Extra cleaning, Passengers will embark and disembark from the rear doors only until further notice. Passengers with accessibility needs may continue to use the front doors; one wheelchair passenger at a time may occupy this area. Transit Windsor has implemented the following measures to ensure physical distancing: Busloads will be limited to half-seated capacity to accomplish physical distancing. Once a bus is half full, stops will be bypassed and the bus sign will display "Sorry ..This Bus is Full." If a bus becomes over-crowded, passengers will be asked to get off. The bus will not leave the stop until this happens. To ensure there is adequate distance between everyone on the bus, including employees, seats will have yellow tape and/or posters on them to block them off. We have increased the frequency of bus cleanings, wiping down all hard surfaces, operator compartments and passenger seats using Oxivir, Virox, Sani-Q disinfectant solutions.
Eliminating fares, No fare payment will be required until further notice.
Weekend-day or holiday scheduling, all routes, Transit Windsor will be operating an enhanced "Sunday" service until further notice. Service levels are continuously being evaluated. Effective Monday, May 4, 2020, Transit Windsor will be operating on a Sunday schedule throughout the 7-day week from Monday to Sunday. All routes that normally operate on Sundays will be in service, except for the Central 3 West and the Tunnel Bus. The LaSalle 25 will be operating 6 days a week from Monday to Saturday on the Saturday schedule.
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning apps
BothYes
Effective Monday, May 4, 2020 the Transit Windsor customer service locations will be open for customer support (no sales until further notice). All hard surfaces in transit terminals are sanitized regularly on a daily basis. Cleaning and sanitizing schedules will be in place for the foreseeable future.
No
92
TranslinkCAN: British Columbia6/10/2020https://new.translink.ca/rider-guide/coronavirus-precautionsExtra cleaning, Barrier zone to protect driver, Limited seatingNo planned modificationsService decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops, Route cancelationsSocial media outreach, Regular or daily website updates, Message from the CEO or GM, Local news media outreach, Website banner, Signage in vehicles and public areas like stationsRoute-specificNo changes plannedNo modifications to employee- or facility interaction plannedLimiting passengers-per-vehicle
93
TransPerth AUS: Western Australia05/14/2020https://www.transperth.wa.gov.au/Using-Transperth/Coronavirus-Advice/Changes-to-services/Service-InformationExtra cleaning,Barrier zone to protect driver, Limited seatingNo planned modificationsWeekend-day or holiday scheduling, most routes. Service decrease, not otherwise adherent to weekend or holiday schedules.Social media outreach, Regular or daily website updates, Website bannerYesYeshttps://www.transperth.wa.gov.au/Using-Transperth/Coronavirus-Advice/COVID-19-Positive-Driver
94
Transport for LondonUK: London5/20/2020https://tfl.gov.uk/campaign/coronavirus-covid-Extra cleaning, Barrier zone to protect driver, Back-door boardingEliminating fares; Pass reimbursement programRoute cancelations, Service decrease, not otherwise adherent to weekend or holiday schedulesRegular or daily website updates, Signage in vehicles and public areas like stations, Website bannerRoute-specificNot yet, but plan toNo
95
Transport for NSWAUS: New South Wales3/19/2020 13:43:37Extra cleaning, On light rail services, to minimise contact with trams, doors are now opening automatically at platforms.No changes to services plannedSocial media outreach, Regular or daily website updates, Local news media outreach, Website bannerNo changes plannedNo modifications to employee- or facility interaction plannedNo modifications planned
96
TriMet PortlandUSA: Oregon5/1/2020 19:20:28https://trimet.org/health
Extra cleaning, Marking off/limiting seats; rider limitations on buses, Requiring riders to wear masks
No cash fares on buses
Service decrease, not otherwise adherent to weekend or holiday schedules, In-vehicle crowd reduction by skipping stops, Increase frequency on high ridership routes; All light rail lines running Sunday service schedule on weekends; WES commuter rail running every 45 minutes during normal operating hours. All drivers required to wear masks
Social media outreach, Regular or daily website updates, Local news media outreach, Text and email alerts, Signage in vehicles and public areas like stations, Website banner, Banner message in official or endorsed agency app, Service alerts in trip planning apps
BothYes
Reduced customer service hours; Limiting on-site visitors at some locations
Reduced reservation call center hours; Transit mobility office closed
No
FEMA Operational Expenses Program
97
TTCCAN: Ontario6/10/2020http://www.ttc.ca/Riding_the_TTC/Safety_and_Security/Coronavirus_update.jspExtra cleaning, Barrier zone to protect driver, front and back door boarding, Limited seatingPass no-fee cancellation programRoute cancelations, In-vehicle crowd reduction by skipping stops, Service increase, some routesSocial media outreach, Regular or daily website updates, Local news media outreach, Signage in vehicles and public areas like stationsNo service alerts plannedNo changes plannedAllow station managers to remain in kiosks, Ban visitors and non-essential access to buildings, Reducing fare enforcement checks in PoP systemsNo modifications plannedNo planned changes to services
98
University of South Florida
USA: Florida5/7/2020 5:59:22
https://www.usf.edu/coronavirus/index.aspx
Barrier zone to protect driver, Extra cleaning, Limit maximum number of passengers to 9; social distancing seating signs
No planned modifications
Route cancelations, Service decrease, not otherwise adherent to weekend or holiday schedules, Modified open or close times
Social media outreach, Regular or daily website updates, Message from the CEO or GM, Text and email alerts, Signage in vehicles and public areas like stations, Website banner
No service alerts planned
Yes
Adjusted number of employees allowed in general area, All staff required to wear masks if 6ft social distancing cannot be maintained
not applicable
No planned changes to services
No
FEMA Operational Expenses Program
99
UTAUSA: Utah2020-05-05https://rideuta.com/Rider-Info/Coronavirus-COVID-19-UpdatesExtra cleaningBus Operators and Transit Police Officers are not handling passes and will be conducting visual fare inspections only.Route cancelations, Service decrease, not otherwise adherent to weekend or holiday schedules, We will be reducing the length of our FrontRunner trains to three cars, which will include one single-level car and two bi-level cars.Website bannerRoute-specificYesReducing fare enforcement checks in PoP systemsNo modifications plannedNo
100
Valley MetroUSA: Arizona2020-05-20https://www.valleymetro.org/news/our-response-coronavirusExtra cleaningNo planned modificationsNo changes to services plannedSocial media outreach, Regular or daily website updates, Website bannerNo service alerts plannedNo changes plannedBan visitors and non-essential access to buildings, Shutting down ticket kiosks and/or other customer service facilitiesNo modifications planned
Loading...