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Current reasonNew Reason
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Adverse/Allergic reaction, Damaged/defective productCustomer Use Issue
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Arrived too lateShipping IssueChange of Mind
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Bought a wrong productOrdering IssueOrdering Issue
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Bought by mistakeOrdering IssueCustomer Use Issue
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Change of mindChange of MindFaulty
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Changing payment methodOrdering IssueReceived Wrong Item
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Coupon CodeOrdering IssueShipping Issue
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Customer believe products are faultyFaulty - To be TestedProduct not suitable
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Customer does not want to troubleshot the issueFaulty - To be TestedMissing Item/s
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Damaged in transitShipping Issue
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Damaged/defective productFaulty - To be TestedTo be QA'd
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Delay shipmentShipping IssueTo be Tested
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Didn't achieve desired resultProduct not suitable
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Discount CreditOrdering Issue
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DOAFaulty - To be Tested
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Doesn't match description/Poor qualityProduct not suitable
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FaultyFaulty - To be Tested
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Issue using discount codeOrdering Issue
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Missing ItemMissing Item/s
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Missing parcelMissing Item/s
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No longer neededChange of Mind
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Out of stock/PreorderOrdering Issue
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Received Wrong ItemReceived Wrong Item
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Replacing Incorrect ProductReceived Wrong Item
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Return to Sender Follow-UpShipping Issue
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Unable to be shippedShipping Issue
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Unable to setupCustomer Use Issue
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Uncollected, Return to Sender Follow-UpShipping Issue
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Uncomfortable to useCustomer Use Issue
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Unfortunate ReasonCustomer Use Issue
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Unwanted GiftChange of Mind
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Vet recommended not to useChange of Mind
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