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CUSTOMER FEEDBACK FORM
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DATE :<25-JUN-09>
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PROJECT NAME : IR
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DESCRIPTION OF THE DELIVERABLE :
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PERIOD OF FEEDBACK : [18-MAY-09 ; 26-JUN-09]
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NAME OF THE RESPONDENT :< Mr. ROY / Mr ROUSSEAU >
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PLEASE GIVE YOUR OVERALL RATING FOR THE PROJECT :
(Select from drop-down list)		Good
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ParameterRating
(Select from drop-down list below)
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QYour Project team has planned and estimated their work wellAgree4
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QYour Project team has managed changes in priorities and schedules wellAgree4
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QYou are satisfied with the technical capability of your Project teamAgree4
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QYou are satisfied with the Quality of the deliverables of your Project teamNeither Agree nor Disagree3
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QYou are satisfied with the timeliness of your Project team deliverablesStrongly Agree5
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QYour Project team has consistently provided status reports you need to manage your workAgree4
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QYour Project team identified/assessed Project risks, early enough and has suggested/adopted workarounds to meet the project goalsAgree4
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QYour Project team has understood and followed the standards and processes you requireNeither Agree nor Disagree3
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QYou and your team quickly and easily reach an agreement on expectations regarding the project goals/milestones and Operating procedureAgree4
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QMovement/transition of team members has been well managed without any impact on the Quality of service or performance requirementsNot Applicable/Don't Know
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QYour Project team is adequately trained to perform their tasksAgree4
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QYour Project team has sufficient domain knowledge to perform their tasksAgree4
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OVERALL RATING (will get calculated automatically)3.9143
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Please Note: The below three parameters will not be considered for calculation of project Customer Satisfaction Index
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QYour Project team has adequate infrastructure at offshore to meet your production support needsAgree
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QYou and your team, quickly and easily reach an agreement on contractual requirementsNeither Agree nor Disagree
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QInvoices submitted periodically are accurate and meet your timelinesNot Applicable/Don't Know
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A. Please tell us what your teams does well and what you value most about them
Reactivity, timeliness satisfaction
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B. Please tell us the areas of improvement and additional remarks (if any)

Improvement of PR management : Set up of a web access for sharing an interactive PR database (i.e. Bugzilla) => AUSY will provide this base and inform AVIO of its availability. Also AVIO has to follow the PQP according to PR status : the AVIO PR template only mentioned a OPEN/CLOSE status => In the future (WP8) AVIO will have to use the states mentionned in PQP (sections 9.3.6 & 8.1.2.1) : submitted, analyzed, corrected/rejected (CCB), verified, closed

Quality assesment : AVIO shall be able to show that enough time for quality inspections is spent before delivery. (As Avio mentions it in Closure meeting)

Deliveries : Avio shall deliver Full Test Release at each delivery (not only modified items)

Contract Management : Avio shall not launch any activity without acceptance of AUSY Contract and SOW by AVIO, and without Commercial and Technical Proposal acceptance from AUSY
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Signature:
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Please email to : shashidhar.bc@aviohelitronics.com
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