2021 Highland Survey

	A	B	C	D	E	F	G	H	I	J	K	L	M
1	Survey Response Type	Count	%
2	Online	699	55.0%
3	Paper	571	45.0%
4	Total	1,270	100%
5
6		Count	Avg	Poor	Fair	Good	Excellent	Excellent	Good	Fair	Poor
7	Quality of Life	1,226	3.6	9	33	437	746	60.8%	35.6%	2.7%	0.7%
8
9	City Service Rating	Count	Avg	Poor	Fair	Good	Excellent	Excellent	Good	Fair	Poor
10	Arts Council	714	3.1	18	112	383	200	28%	54%	16%	3%
11	Blg, Field, or Pavilion Rental	844	3.0	20	142	494	187	22%	59%	17%	2%
12	Building Permitting	700	2.8	39	169	380	111	16%	54%	24%	6%
13	Business Licensing	635	2.9	35	130	347	121	19%	55%	20%	6%
14	Cemetery Arrangements	693	3.1	7	88	412	185	27%	59%	13%	1%
15	City Hall Hours	938	3.0	31	128	574	204	22%	61%	14%	3%
16	City Library	993	3.1	31	131	528	302	30%	53%	13%	3%
17	Code Enforcement	808	2.6	116	219	354	117	14%	44%	27%	14%
18	Communication with Residents	1,112	3.1	41	180	530	360	32%	48%	16%	4%
19	Dev/ Eng Services	666	2.8	46	170	338	111	17%	51%	26%	7%
20	EMS Services	847	3.4	5	50	381	410	48%	45%	6%	1%
21	Fire Services	868	3.4	7	40	383	437	50%	44%	5%	1%
22	Garbage/ Recycling	1,180	3.4	16	91	563	508	43%	48%	8%	1%
23	Highland Fling	894	3.0	32	141	481	239	27%	54%	16%	4%
24	Open Space Maintenance	1,058	2.6	175	292	424	165	16%	40%	28%	17%
25	Other Events & Programs	720	2.9	26	159	401	132	18%	56%	22%	4%
26	Police Crime Prevention	992	3.2	33	86	513	358	36%	52%	9%	3%
27	Police Traffic Enforcement	991	3.0	53	133	515	289	29%	52%	13%	5%
28	Quality of Parks	1,143	3.0	48	204	600	290	25%	52%	18%	4%
29	Quality of Trails	1,101	2.9	76	223	532	269	24%	48%	20%	7%
30	Records Request	567	3.0	14	102	332	117	21%	59%	18%	2%
31	Road Maintenance	1,161	2.4	239	377	409	134	12%	35%	32%	21%
32	Snow Removal	1,196	3.1	35	195	630	335	28%	53%	16%	3%
33	Utility Billing	1,101	3.2	26	122	578	374	34%	52%	11%	2%
34	Service Respondants	1,240	98%
35
36	Elected Officials/Staff Ratings	Count	Avg	Poor	Fair	Good	Excellent	Excellent	Good	Fair	Poor
37	Elected Officials	1,019	3.0	49	192	504	273	27%	49%	19%	5%
38	General City Staff	1,013	3.3	11	100	506	395	39%	50%	10%	1%
39	Library Staff	942	3.5	8	36	405	491	52%	43%	4%	1%
40	Public Works Field Staff	904	3.2	13	86	483	321	36%	53%	10%	1%
41	Total Staff	2,859	3.3	32	222	1,394	1,207	42%	49%	8%	1%
42
43	How likely would you be to support raising property taxes for:	Count	Avg	Very Unlikely	Unlikely	Likely	Very Likely	Very Likely	Likely	Unlikely	Very Unlikely
44	Rec Center	1,223	2.1	559	227	225	210	17%	18%	19%	46%
45	MRP & Beacon Hills Park	1,216	2.2	441	298	315	161	13%	26%	25%	36%
46	General City	1,178	2.1	371	398	340	68	6%	29%	34%	31%
47	Trails	1,218	2.3	398	285	359	175	14%	29%	23%	33%
48	Landscaping Trails & OS	1,209	2.1	468	318	276	145	12%	23%	26%	39%
49	Rap Tax	1,242	2.4	442	159	314	326	26%	25%	13%	36%
50	Open Space Replace Fee with Tax	1,234	1.8	731	216	128	158	13%	10%	18%	59%
51	Tax Respondents	1,258	99%
52
53						Paper			Online
54	Wimbleton Referendum	Count	% of Votes	% Surveyed		Count	% Votes	% Surveyed	Count	% Votes	% Surveyed	Paper v. Online
55	Vote in November	446	36.9%	35.1%		178	34.0%	31.2%	268	39.0%	38.3%	-12.8%
56	Council Rescind	280	23.1%	22.0%		120	22.9%	21.0%	160	23.3%	22.9%	-1.5%
57	Not enough Information	484	40.0%	38.1%		225	43.0%	39.4%	259	37.7%	37.1%	14.1%
58	Total	1,210	100%	95%		523	100.0%	91.6%	687	100.0%	98.3%
59
60						Paper			Online
61	Library Services for Adults	Count	% of Votes	% Voted		Count	% Votes	% Surveyed	Count	% Votes	% Surveyed	Paper v. Online
62	Tech Classes	259	18.7%	39.0%		139	23.9%	24.3%	119	15.0%	17.0%	59.0%
63	Gardening Classes	332	24.0%	50.0%		119	20.5%	20.8%	212	26.8%	30.3%	-23.6%
64	Health Classes	182	13.2%	27.4%		70	12.0%	12.3%	111	14.0%	15.9%	-14.1%
65	Tech Help	197	14.3%	29.7%		103	17.7%	18.0%	93	11.8%	13.3%	50.8%
66	Book Club Sets	101	7.3%	15.2%		36	6.2%	6.3%	64	8.1%	9.2%	-23.4%
67	Monthly Book Club	138	10.0%	20.8%		46	7.9%	8.1%	91	11.5%	13.0%	-31.2%
68	Senior Social	119	8.6%	17.9%		46	7.9%	8.1%	72	9.1%	10.3%	-13.0%
69	Finance Classes	3	0.2%	0.5%		0	0.0%	0.0%	2	0.3%	0.3%	-100.0%
70	More Books	20	1.4%	3.0%		9	1.5%	1.6%	10	1.3%	1.4%	22.5%
71	Art Classes	5	0.4%	0.8%		3	0.5%	0.5%	1	0.1%	0.1%	308.4%
72	Other Adult	26	1.9%	3.9%		10	1.7%	1.8%	16	2.0%	2.3%	-14.9%
73	Total	1,382	100%	208%		581	100%	102%	791	100%	113%
74	L.Adult Respondants	664	52%
75
76						Paper			Online
77	L.Adult Comments	Count	% Commented	% Surveyed		Count	% Comments	% Surveyed	Count	% Comments	% Surveyed		Paper v. Online
78	Comments	31	4.7%	2.4%		21	3%	4%	10	2%	1%		110.0%
79
80	L.Adult Comments (+ or -)
81	Positive	0	0.0%	0.0%		0	0.0%	0.0%	0	0.0%	0.0%		NA
82	Neutral	18	58.1%	1.4%		13	4.4%	1.0%	5	1.5%	0.4%		184.5%
83	Negative	13	41.9%	1.0%		8	2.7%	0.6%	5	1.5%	0.4%		75.1%
84	Total	31	100%	2%		21	7%	2%	10	3%	1%
85
86						Paper			Online
87	Library Services for Youth	Count	% of Votes	% Voted		Count	% Votes	% Surveyed	Count	% Votes	% Surveyed	Paper v. Online
88	Aferschool Study	178	18.4%	59.5%		52	9.0%	9.1%	125	15.8%	17.9%	-43.4%
89	Writing Competition	87	9.0%	29.1%		23	4.0%	4.0%	63	8.0%	9.0%	-50.3%
90	Programming Class	205	21.2%	68.6%		42	7.2%	7.4%	162	20.5%	23.2%	-64.7%
91	Children Writing Group	71	7.3%	23.7%		11	1.9%	1.9%	59	7.5%	8.4%	-74.6%
92	Homeschool Activity	96	9.9%	32.1%		25	4.3%	4.4%	70	8.8%	10.0%	-51.4%
93	Teen Book Club	72	7.5%	24.1%		16	2.8%	2.8%	55	7.0%	7.9%	-60.4%
94	Teen Volunteer	165	17.1%	55.2%		38	6.5%	6.7%	126	15.9%	18.0%	-58.9%
95	Teen Writing Group	74	7.7%	24.7%		16	2.8%	2.8%	57	7.2%	8.2%	-61.8%
96	Other Youth	18	1.9%	6.0%		10	1.7%	1.8%	7	0.9%	1.0%	94.5%
97	Total	966	100%	323%		233	40%	41%	724	92%	104%
98	L.Youth Respondants	299	24%
99
100						Paper			Online