A | B | C | D | |
---|---|---|---|---|
1 | complaint_category | tweet_text | ||
2 | 0 | non_complaint | two airports, one green grass and one sandy connected by a good flight on @emirates http://t.co/igfspndu38 | |
3 | 0 | non_complaint | bismillahi majreha wa mursaha inna robbi la ghafururrohiim | jogja - manado stop over jakarta with @indonesiagaruda ga203-ga600 #trip2manado | |
4 | 0 | non_complaint | @americanair i understand | |
5 | 0 | non_complaint | @jae_nita @delta i'll make it up to you come to miami when i'm there cuz 😁 | |
6 | 1 | human_service_rude | @jetblue why are your employees so rude today at dallas-fort worth? tons of attitude on simple questions. #notimpressed | |
7 | 0 | non_complaint | @usairways dg: “it is a pic of a woman…& she has the airplane going into her...” dh: “it’s a 777 to the cunt.” @dongeronimoshow @drewhoffar | |
8 | 0 | non_complaint | @icelandair awesome thanks for these recommendations! @sarahamil and i are very excited!! | |
9 | 0 | non_complaint | @emirates good idea!;) | |
10 | 0 | non_complaint | @americanair voila! careers site feedback page is also not allowing submissions? @usairways #spinningcircleofdoom http://t.co/f0qfzktv2q | |
11 | 0 | non_complaint | @airlineflyer @baltiausa should be a relief for current leader, dl. | |
12 | 0 | non_complaint | when do they starting walking this one back? rt @klm "adios amigos! #nedmex http://t.co/fqyvtnsg6w" - overzealous rtm fail | |
13 | 1 | event_specific | @delta airlines just told me they have no way to allow me to sit next to my physically disabled son on a flight to europe. #neveragaindelta | |
14 | 0 | non_complaint | .@adamnicholastm and @jetblue are flirting on twitter and it makes me sick. love is between people not man & s-corps | |
15 | 0 | non_complaint | akhir pekan kemaren, cgk - srg.. :) rt @indonesiagaruda: when was the last time you are flying with garuda indonesia ? | |
16 | 0 | non_complaint | @jetblue yes airport crew members said i should contact jetblue on twitter #absurd #kafka #zeroaccountability | |
17 | 0 | non_complaint | @americanair launges are definitely the coolest thing about airports | |
18 | 1 | check_failure | @united has a terrible check in process. they hold back seats to encourage people to buy "upgrades". it's a gross business practice. | |
19 | 0 | non_complaint | @cebupacificair :) | |
20 | 0 | non_complaint | @saudi_airlines واناجاي من الرياض لجدة سياحي طبعارحت بزغل في حمام الاولى انظف ولافيه سراكرشني المظيف وقال رح زغل هناك | |
21 | 1 | delay_delay | @usairways i went from flight 474 in ont to phx but missed my flight 1844 to phl which is gonna make me miss flight 742 to bcn | |
22 | 0 | non_complaint | @virginamerica @kevinjonas kevin what are yiu doung | |
23 | 0 | non_complaint | @gerardocornejo @gaelgarciab @klm porq se enojan, es una costumbre, es folclor, no es agresión. vean contexto. asi son en #ned #ehhhhhputo | |
24 | 0 | non_complaint | @virginamerica all good thanks to a friendly phone rep. she said there are current site issues so it's not just me :) dm'd you the details. | |
25 | 1 | delay_delay | always fun to get up at 4am, arrive on time and then have your flight delayed that has a connection @americanair | |
26 | 0 | non_complaint | our deepest condolences to the family & friends of those on #mh17. calls to the @mas hotline are free for digi subs. http://t.co/8uenwtbr4j | |
27 | 0 | non_complaint | six customer service lessons for @british_airways | econsultancy http://t.co/zpxgqqfccm | |
28 | 0 | non_complaint | @klm c | |
29 | 0 | non_complaint | do i luv @southwestair? they just honored the fare my sister purchased 2 wks ago so i could travel on same flight. #awesomecustomerservice! | |
30 | 0 | non_complaint | i'm at @jetblue university (orlando, fl) http://t.co/zvzthb4db9 http://t.co/frl1tia0fo | |
31 | 0 | non_complaint | @usairways and that's why we didn't book a flight with you. we booked with the company you just "merged" with, who does offer media rates. | |
32 | 0 | non_complaint | @ihatecags @americanair pretty sure they ship #keltella | |
33 | 0 | non_complaint | @aircanada can i fly with a dog in cabin? (small 10lbs) in august? is there anything i need to do when booking tickets? | |
34 | 1 | baggage | @americanair yes, but still find it amazing that the same bag did not make it twice in 3 days with connections of 2.5 and 1.5 hours. | |
35 | 1 | delay_delay | @united the plane was delayed because you could not get a passenger off from previous flight and held my flight while filling out report... | |
36 | 0 | non_complaint | @alaskaair to start 3xweekly #boeing #b737-900 flights from #portland to #puertovallarta on 3nov #avgeek | |
37 | 0 | non_complaint | join & win https://t.co/narkybe9lf” @tariqbutt2 | |
38 | 0 | non_complaint | heading to shanghai from houston via frankfurt on @lufthansa_usa first time on the a380. nice. http://t.co/kkxeqs5xef | |
39 | 0 | non_complaint | i'm at @mas engineering complex a http://t.co/mjzxybctqr | |
40 | 0 | non_complaint | @caseyyu @delta @deltaassist @deltanewsroom that's right! | |
41 | 0 | non_complaint | .@aircanada flight 7087 conducting a touch and go on runway 32 at #yow. | |
42 | 0 | non_complaint | rt: @mas : "we are retiring the mh17 flight number from 25 july out of respect for the crew and passengers - http://t.co/uzzklcece9 " | |
43 | 0 | non_complaint | @igorchianca @tamairlines pq? | |
44 | 1 | delay_delay | @usairways also, we were on a 767, so there was a large amount of people stranded. why can't another 767 be sent to pick us up before thurs? | |
45 | 0 | non_complaint | @flysrilankan airlines se unió a oneworld, sumando 32 nuevos destinos a esta alianza de aerolíneas | |
46 | 1 | event_vague | @spiritairlines i will never use your company again. flight is tomorrow and i'm already dreading it. #neveragain #yousuck | |
47 | 1 | human_service_rude | .@dorsett19m first time you've used this canned response today, @united #somekindarecord | |
48 | 0 | non_complaint | @frontiercare how do i do dm on android | |
49 | 1 | wishlist | "@ryanair: ! #askryanair, is there any chance of getting a loyalty card system going as i travel with ryanair at least 16 times #rewards | |
50 | 1 | event_vague | @iisuperwomanii so happy you shared this, maybe now @aircanada will get there shit together!! #awfulservice | |
51 | 1 | human_service_rude | @usairways that's who i was speaking to you. can you please confirm that a level 2 supervisor cannot waive the mileage reinstatement fee? | |
52 | 0 | non_complaint | @gretchenho @cebupacificair ate gretch di po ba pwede highschool student? gusto ko sana sumali eh kaso college students lang yung allowed. | |
53 | 0 | non_complaint | @aircanada bring me to united kingdom!!!'n please give me pocket money!!!!!thank youuuuu!!!!#acgofar | |
54 | 0 | non_complaint | @icelandair knows what's up. this airline is tricked out and comfy as all hell. #itsayesfromme | |
55 | 1 | event_vague | @usairways fuck you! from me, everyone you fuck over and most inportantly a greater fuck you for today and fucking up @getterdubs flight | |
56 | 0 | non_complaint | ¡a volar más cómodos! @vueling incluye nuevas ventajas en la tarifa excellence | |
57 | 0 | non_complaint | singapore will invest 235 million $ to cabin http://t.co/wnxb3xuc2h @singaporeair #singaporeairlines #newcabin #777 | |
58 | 0 | non_complaint | monday morning and back at #dca for @united to #ord and @martplaza - it's #dejavu all over again! | |
59 | 0 | non_complaint | looking up paris flights to visit #marieyg ... big decision - go with my beloved @britishairways or abandon my beliefs & go with easyjet..? | |
60 | 0 | non_complaint | @united do i have to be on hold to re-book my old flight, since i wasn't given credit on the website or cans someone here take care of that? | |
61 | 1 | delay_delay | captive for 3+ hrs on a plane that coudnt land in denver, opened 2.5hrs ago, current excuse: paperwork @united #help #noendinsight | |
62 | 0 | non_complaint | i support @iisuperwomanii's message to @aircanada. they need to do something! | |
63 | 0 | non_complaint | @aircanada vol 1855/1856 atterri d'urgence à chicago hier soir | |
64 | 0 | non_complaint | @cebupacificair may site po ba kung pano malalaman kung hiring kayo ngayon? :) | |
65 | 0 | non_complaint | @pilarmr @vueling oh la la! jajajaja :p | |
66 | 1 | human_service_rude | the inconsistency w/ @united agents is stupefying. i can't remember the last time i've been lied to this much. who do i believe?!?! | |
67 | 0 | non_complaint | “@jackdail: . @united yo bitch answer me i need assistance” 😂 | |
68 | 1 | wishlist | @deltaassist @kevinmeehan3 i would like to access my delta sky miles account on trip tracker app | |
69 | 0 | non_complaint | @americanair it would be great if you can ask them to do so. | |
70 | 0 | non_complaint | @jenhardie @british_airways did you get your luggage? | |
71 | 0 | non_complaint | @americanair thanks. is it aa policy to only allow pax to swich on wifi/3g when aircraft is parked at gate after landing? or when taxiing? | |
72 | 0 | non_complaint | father and son! #luvlookalikes @southwestair http://t.co/r3rytfw3dx | |
73 | 1 | baggage | @british_airways i have a presentation at noon tomorrow, with everything in my luggage... | |
74 | 0 | non_complaint | - #항공_뉴스 - http://t.co/kho8z89aqn | |
75 | 0 | non_complaint | i just entered @aircanada’s #acwintheworld contest. this week’s pit stop prize is #hongkong #racecda http://t.co/se4hge0cth | |
76 | 0 | non_complaint | zo die vliegt laag over hoorn @klm http://t.co/kklajrtwbp | |
77 | 0 | non_complaint | man, @united i wish i could transfer all my mileage and status to @jetblue where they actually give a shit. you guys suck. | |
78 | 1 | delay_delay | @deltaassist @delta i can be patient but keep in mind that if i was the one that late i would loose the ticket or be required to pay a fee | |
79 | 0 | non_complaint | @airtran row seat 11c zone 8 boarding luggage in row 26 #whyflightsaredelayed can't wait for one @southwestair #frequentflyer | |
80 | 0 | non_complaint | @khairykj all the best yb #prayformh370 #prayformh17 #prayforgaza # @mas tetap dihati! | |
81 | 0 | non_complaint | @saudi_airlines | |
82 | 1 | app_failure | @klm i'm sorry i don't understand. why info do you need to copy? the app worked fine for months and retained my details, now it doesn't. | |
83 | 1 | human_service_rude | @aircanada they have and are getting no help..their children are terrified to go to israel. please give me another name and number to call | |
84 | 1 | delay_delay | s/o to @southwestair, who knows when i'll be home now 😩 | |
85 | 0 | non_complaint | @americanair next week thank god! | |
86 | 0 | non_complaint | surprise your mom with a special trip to europe! | |
87 | 1 | delay_cancel | .@jetblue flight from jfk to bvt just canceled for unspecified "mechanical problems" and i am being told no hotels available...unacceptable. | |
88 | 0 | non_complaint | @flyethiopian coo confirmed that 2025 vision now 4 years down the line are on track. well done! @nedbankcapital #aviationafrica | |
89 | 0 | non_complaint | @a380fanclub @british_airways we are still on the ground with issue not resolved and no information | |
90 | 1 | check_failure | @british_airways it was not check in but security b4 terminal in bangalore which was issue! solved it by myself with diplomatic persuasion. | |
91 | 0 | non_complaint | ryanair's finance chief howard millar to step down after 23 years, becomes 2nd deputy chief exec @ryanair to resign in the past 12 months. | |
92 | 0 | non_complaint | @valerotti @united see you down there buddy!! | |
93 | 0 | non_complaint | now when a company has this kind of standards part of common practice, | |
94 | 0 | non_complaint | @virginamerica 48yo dad, papa & husband dying waiting for heart/liver transplant needs your help. pls rt http://t.co/jbkhnkzguf. ty | |
95 | 0 | non_complaint | @vueling @vuelingclients, its been 145 hours and 57 minutes since anyones seen me, please help! #vuelingfacts | |
96 | 0 | non_complaint | the marine travel mini-manifest is out! http://t.co/pru5r0gz2c stories via @sailorssociety @ryanair | |
97 | 0 | non_complaint | i'm at denizli çardak havalimanı (dnz) - @turkishairlines (denizli, türkiye) w/ 7 others http://t.co/g6ufmvzrso | |
98 | 0 | non_complaint | well done @thea21campaign and @british_airways #realmendontbuygirls | |
99 | 0 | non_complaint | i think there's room for two more rows of cattle class on this plane @united http://t.co/4gahjbbb7k | |
100 | 0 | non_complaint | @klmindia #spottheeggs three easter eggs are spotted. |