ABCDEFGHIJKLMNOPQRSTUV
1
Indicadores SAG7 /17
2
02/06/202121:00:00
3
4
AvayaNOMBRE COMPLETOJEFE INMEDIATO
SERVICIO
Llamadas
AHT
AHT sin hold
INS consolidada
Calificadas
Transferidas
Total calificadas
TransferFCR
Porcentaje calificadas
Total cortes
Transferencia
Descanso
Sistemas
Dialogo
Feedback
5
2007050MUÑOZ TORO VALENTINA
LONDOÑO COSSIO LUIS FERNANDO
SAG7112412311100,00%
#¡VALOR!
#¡VALOR!-100,00%0:00:004:21:000:00:000:00:00
6
2007063VELEZ ARBOLEDA JUAN JOSE
SIERRA RIAÑO FABIAN ANDRES
SAG77620920144,44%9377450,00%50,00%24,32%3948,68%0:31:130:05:020:00:000:06:05
7
2005799PACHECO CHAVARRI EDGAR ALEJANDRO
SIERRA RIAÑO FABIAN ANDRES
SAG73136635942,86%7132748,15%66,67%53,85%1841,94%0:33:050:35:520:00:000:00:00
8
2005337RENDON GOMEZ PAULINA
ARCILA SALINAS LUIS FELIPE
SAG76408390100,00%13560,00%
#¡VALOR!
33,33%350,00%0:15:122:33:060:00:000:00:00
9
2007046CAÑAVERAL DUQUE MARIANA
ARCILA SALINAS LUIS FELIPE
SAG1754234230,00%155100,00%100,00%20,00%-100,00%0:15:110:00:000:00:000:02:50
10
2005212LONDOÑO MONTOYA DANIELA
ARCILA SALINAS LUIS FELIPE
SAG176430416-30,00%
#¡VALOR!
#¡VALOR!60,00%0:15:220:00:000:00:000:00:00
11
2005342ZAPATA LONDOÑO JHONATHAN
SIERRA RIAÑO FABIAN ANDRES
SAG71844643933,33%381844,44%100,00%37,50%1044,44%0:15:370:24:570:00:000:00:00
12
2005014
COLMENARES CASTAÑO JORGE ENRIQUE
ARCILA SALINAS LUIS FELIPE
SAG17164594540,00%191656,25%100,00%11,11%756,25%0:30:100:12:160:00:000:10:05
13
2005245HOYOS ROMERO CAMILO ANDRES
ARCILA SALINAS LUIS FELIPE
SAG17144874730,00%591560,00%80,00%55,56%564,29%0:30:070:01:190:00:000:09:30
14
2005545GARCIA VILLADA SANTIAGO
ARCILA SALINAS LUIS FELIPE
SAG17115064830,00%361154,55%100,00%50,00%554,55%0:33:230:14:350:00:020:19:55
15
2005257MEJIA OCAMPO SANTIAGO
SIERRA RIAÑO FABIAN ANDRES
SAG74252150920,00%5254358,14%66,67%20,00%1759,52%0:30:530:30:470:00:000:00:00
16
2007041MALDONADO VILLAMIL ANA MARIA
LONDOÑO COSSIO LUIS FERNANDO
SAG7185574930,00%5111764,71%100,00%45,45%761,11%0:34:010:07:420:00:000:00:00
17
2005348GARCÍA ZAPATA EMMANUEL
SIERRA RIAÑO FABIAN ANDRES
SAG72658956711,11%9172277,27%100,00%52,94%965,38%0:10:160:00:020:00:000:00:00
18
2004617FLOREZ GONZALES JOHANA
SIERRA RIAÑO FABIAN ANDRES
SAG72160951520,00%5132259,09%66,67%38,46%861,90%0:31:540:05:280:00:000:04:27
19
2007058NUPAN HINCAPIE CRISTIAN DARWIN
SIERRA RIAÑO FABIAN ANDRES
SAG7166365830,00%5111668,75%66,67%45,45%568,75%0:29:250:00:020:00:000:03:21
20
2006919MARTINEZ ELIAS JOSE ALEJANDRO
ARCILA SALINAS LUIS FELIPE
SAG73568668020,00%10293582,86%71,43%34,48%682,86%0:33:500:01:510:00:000:08:56
21
2006917JHOAN ESTEBAN PADILLA PÉREZ
SIERRA RIAÑO FABIAN ANDRES
SAG73170068310,00%10283287,50%50,00%35,71%390,32%0:30:400:39:490:00:000:05:34
22
2007064DANIEL SUCERQUIA DIEZ JULIAN
SIERRA RIAÑO FABIAN ANDRES
SAG7337076937,14%14283384,85%63,64%50,00%584,85%0:30:070:11:200:00:000:00:00
23
2007039DAVID FIGUEROA JUAN
LONDOÑO COSSIO LUIS FERNANDO
SAG7217096960,00%4132161,90%100,00%30,77%861,90%0:32:310:33:590:00:000:00:00
24
2005148GARCIA TORRES CAMILO
ARCILA SALINAS LUIS FELIPE
SAG17127295910,00%491656,25%100,00%44,44%375,00%0:30:020:01:020:00:000:00:00
25
2005341CASTRO ECHEVERRI DANNY DANIEL
SIERRA RIAÑO FABIAN ANDRES
SAG7187316810,00%381361,54%50,00%37,50%1044,44%0:14:130:00:130:00:000:00:00
26
2005350ARANGO CORREA SARA MELINA
ARCILA SALINAS LUIS FELIPE
SAG788207605862,50%
#¡VALOR!
#¡VALOR!362,50%0:33:240:00:450:00:000:01:58
27
2007052ROSERO RAMOS JOSE ALEJANDRO
SIERRA RIAÑO FABIAN ANDRES
SAG72083182650,00%4162080,00%50,00%25,00%480,00%0:18:011:07:480:00:001:28:49
28
2006994GONZALEZ DIEZ SEBASTIAN
ARCILA SALINAS LUIS FELIPE
SAG17108628570,00%16966,67%
#¡VALOR!
16,67%460,00%0:15:040:03:530:00:000:00:00
29
2007066VIVAS ECHENIQUE RANDY DAVID
SIERRA RIAÑO FABIAN ANDRES
SAG7258638240,00%6172665,38%66,67%35,29%868,00%0:33:231:10:100:00:000:07:24
30
2007108AGUIRRE ATEHORTUAJUAN CAMILO
LONDOÑO COSSIO LUIS FERNANDO
SAG7178768720,00%4121485,71%100,00%33,33%570,59%0:15:000:00:000:00:000:08:21
31
2005259HERNÁNDEZ NOREÑA SIMÓN
ARCILA SALINAS LUIS FELIPE
SAG1778948530,00%25683,33%100,00%40,00%271,43%0:16:220:00:000:00:000:00:00
32
2005333VÉLEZ AGUDELO JOHAN ESTEBAN
SIERRA RIAÑO FABIAN ANDRES
SAG72290387428,57%7131776,47%50,00%53,85%959,09%0:30:370:13:090:00:000:00:00
33
2006932GARCIA ZAPATA SANTIAGO
SIERRA RIAÑO FABIAN ANDRES
SAG7269268777,69%13222878,57%90,00%59,09%484,62%0:30:230:30:100:00:000:00:00
34
2007098MARIN JAVELA STEVEN
LONDOÑO COSSIO LUIS FERNANDO
SAG7119928340,00%47977,78%100,00%57,14%463,64%0:15:370:00:000:00:000:10:48
35
2006966LONDOÑO HENAO ADRIAN ALEJANDRO
ARCILA SALINAS LUIS FELIPE
SAG1712111810910,00%271353,85%50,00%28,57%558,33%0:31:270:00:080:00:000:00:00
36
2006020MONTOYA RAMIREZ LUIS ARTURO
SIERRA RIAÑO FABIAN ANDRES
SAG720118611790,00%4152075,00%75,00%26,67%575,00%0:30:120:28:410:00:000:00:00
37
2007107RESTREPO PALACIOS VALERY
LONDOÑO COSSIO LUIS FERNANDO
SAG710139513690,00%13742,86%
#¡VALOR!
33,33%730,00%0:00:000:00:030:00:000:00:00
38
2007060GAMEZ FAJARDO DANIELA CRISTINA
SIERRA RIAÑO FABIAN ANDRES
SAG710156513190,00%36875,00%100,00%50,00%460,00%0:15:000:00:000:00:000:28:54
39
2005547JUAN FELIPE RIOS CRUZ
ARCILA SALINAS LUIS FELIPE
SAG76177115340,00%12540,00%100,00%50,00%433,33%0:16:590:01:310:00:000:07:11
40
2007053
VELASQUEZ TORRES EDIER ALEXANDER
SIERRA RIAÑO FABIAN ANDRES
SAG721578571-210,00%
#¡VALOR!
#¡VALOR!210,00%0:30:530:03:080:00:000:04:22
41
2007060GAMEZ FAJARDO DANIELA CRISTINA
SIERRA RIAÑO FABIAN ANDRES
SAG7202532107325,00%8121963,16%75,00%66,67%860,00%0:14:410:05:440:00:000:00:00
42
2007062PASTRANA MERCADO JOSE CARLOS
SIERRA RIAÑO FABIAN ANDRES
SAG7111273126220,00%591090,00%100,00%55,56%281,82%0:15:480:00:000:00:001:45:25
43
2007063VELEZ ARBOLEDA JUAN JOSE
SIERRA RIAÑO FABIAN ANDRES
SAG71810049910,00%8131776,47%66,67%61,54%572,22%0:29:080:00:000:00:000:04:19
44
2007064DANIEL SUCERQUIA DIEZ JULIAN
SIERRA RIAÑO FABIAN ANDRES
SAG72576574616,67%6202386,96%80,00%30,00%580,00%0:28:030:07:520:00:000:00:00
45
2007065
TORREGROSA POLO LUCAS SEBASTIAN
SIERRA RIAÑO FABIAN ANDRES
SAG71910219450,00%9142166,67%100,00%64,29%573,68%0:30:140:01:210:13:000:00:00
46
2007066VIVAS ECHENIQUE RANDY DAVID
SIERRA RIAÑO FABIAN ANDRES
SAG719111611050,00%11161794,12%77,78%68,75%384,21%0:33:260:01:550:00:000:02:25
47
2500004
CALDERON RAMIREZ CESAR FERNANDO
SEPULVEDA JULIAN ANDRESSAG72472564720,00%10182475,00%75,00%55,56%675,00%0:29:200:01:030:00:000:01:49
48
2500005
RINCON RODRIGUEZ DANNA VALENTINA
SEPULVEDA JULIAN ANDRESSAG715132611710,00%131520,00%100,00%33,33%1220,00%0:30:370:10:050:00:000:00:00
49
2500007MORALES VEGA DIANA ALEXANDRASEPULVEDA JULIAN ANDRESSAG7239909650,00%6142360,87%100,00%42,86%960,87%0:29:120:09:010:00:000:00:00
50
2500009
CARDONA CAMARGO DIEGO MAURICIO
SEPULVEDA JULIAN ANDRESSAG72299998911,11%9152268,18%50,00%60,00%768,18%0:30:140:03:300:00:000:00:00
51
2500010
GONZALEZ RANGEL FRANCISCO JAVIER
SEPULVEDA JULIAN ANDRESSAG7151733162011,11%9111861,11%75,00%81,82%473,33%0:29:400:00:000:00:000:00:00
52
2500011UTA MANIOS FRANCOSEPULVEDA JULIAN ANDRESSAG711245319000,00%481361,54%50,00%50,00%372,73%0:29:590:03:230:00:000:00:00
53
2500013
BETANCOURT CAMARGO JOHAN SANTIAGO
SEPULVEDA JULIAN ANDRESSAG72091787710,00%10132356,52%77,78%76,92%765,00%0:29:570:07:160:00:000:00:00
54
2500015PARRA SUAREZ JULIAN MAURICIOSEPULVEDA JULIAN ANDRESSAG7209508930,00%6112740,74%60,00%54,55%955,00%0:31:290:04:010:00:000:00:00
55
2500016RUEDA NAVARRO KAVID ARTUROSEPULVEDA JULIAN ANDRESSAG777486950,00%34757,14%100,00%75,00%357,14%0:00:000:06:430:00:000:00:00
56
2500017HURTADO QUINTERO LUIS ALBERTOSEPULVEDA JULIAN ANDRESSAG718123311330,00%2112152,38%100,00%18,18%761,11%0:29:470:00:070:00:000:00:00
57
2500018SILVA ORTEGON MANUEL EDUARDOSEPULVEDA JULIAN ANDRESSAG715138513250,00%571546,67%100,00%71,43%846,67%0:28:370:00:000:00:000:00:00
58
2500019CARO ARAGON MIGUEL ANGELSEPULVEDA JULIAN ANDRESSAG72463261371,43%783423,53%60,00%87,50%1633,33%0:29:350:00:000:00:000:00:09
59
2007098MARIN JAVELA STEVEN
ZAPATA OSORIO MARIA FERNANDA
SAG75237820180,00%23650,00%
#¡VALOR!
66,67%260,00%0:01:290:00:000:00:000:00:00
60
2007100MARTINEZ LOPERA YEISON
ZAPATA OSORIO MARIA FERNANDA
SAG77173516720,00%24850,00%0,00%50,00%357,14%0:14:470:10:550:00:000:00:00
61
2007107RESTREPO PALACIOS VALERY
ZAPATA OSORIO MARIA FERNANDA
SAG71016391592100,00%131030,00%0,00%33,33%730,00%0:15:160:00:030:00:000:00:00
62
2007108AGUIRRE ATEHORTUAJUAN CAMILO
ZAPATA OSORIO MARIA FERNANDA
SAG7131047104314,29%7101376,92%80,00%70,00%376,92%0:14:590:00:050:00:000:00:00
63
2007109
VASCO ALVAREZ EMANUEL ALEJANDRO
ZAPATA OSORIO MARIA FERNANDA
SAG79171617120,00%599100,00%66,67%55,56%-100,00%0:14:560:00:020:00:000:00:00
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100