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Note: To use, save a copy to your drive (File > Make a Copy)
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Salesforce Admin Certification Prep Score Sheet
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TopicConfidenceAvgWeight66.33<-- Average Confidence
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Configuration & SetupDescribe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).706720%13.33
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Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).60
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Given a scenario, demonstrate the proper setup and maintenance of users.60
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Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)60
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Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)70
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Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.80
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Object Manager & Lightning App BuilderDescribe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)1008720%17.33
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Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.80
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Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.80
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Sales & Marketing ApplicationsGiven a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)605212%6.20
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Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)50
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Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)45
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Service & Support ApplicationsDescribe the capabilities of case management. (for example: case, case assignment rules, and queues.)757311%7.98
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Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)70
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Productivity & CollaborationDescribe the capabilities of activity management.30237%1.58
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Describe the features of Chatter.30
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Describe the capabilities of Salesforce Mobile App.15
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Identify use cases for AppExchange applications.15
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Data & analytics ManagementDescribe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.604314%6.05
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Describe the capabilities and implications of data validation tools.6
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Describe the options available when creating or customizing a report or report type.50
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Describe the impact of the sharing model on reports.50
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Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).50
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Workflow / Process AutomationGiven a scenario, identify the appropriate automation solution based on the capabilities of the tool.1008716%13.87
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Describe capabilities and use cases for Flow.80
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Describe capabilities and use cases for the approval process.80
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