211 Alberta - Resources for COVID-19 in Alberta
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OrganizationServiceDescriptionContact/AccessWeb Page
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Vaccine Transportation for Seniors
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To view transportation options for seniors receiving the COVID-19 vaccine, please visit this spreadsheet: https://docs.google.com/spreadsheets/d/1lukKxYeKrYIbxsp0BtpfEmKM5QbPfa5_Oj4tSbCBAok/edit?usp=sharing
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ALBERTA-WIDE
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InformAlbertaInformation on services in AlbertaA provincial directory of community, health, social, and government organizations and services. Contains up-to-date information on services affected by COVID-19.Call 2-1-1 or visit websitehttps://informalberta.ca/
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Disclaimer: Inclusion of an agency or service in this list does not constitute an endorsement by 211.
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INFORMATION ON COVID-19
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Alberta Health ServicesCOVID-19 Coronavirus Info for Albertans and Health ProfessionalsGeneral info about COVID-19. Includes what to do if you think you have COVID-19 or have had contact with a confirmed case of COVID-19. Also includes information about COVID-19, spread, expanded testing, risk, how to prepare, public health restrictions (mass gatherings & school), info for travellers, prevention, and symptoms. Information for health care professionals and AHS staff as well. Visit website and choose Information for Albertans or Information for Health Professionals. https://www.albertahealthservices.ca/topics/Page16944.aspx
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COVID-19 Self-AssessmentA simple tool that you can use if you believe you have symptoms of COVID-19. Once you’ve completed the questions, the self-assessment tool will provide you with instructions on next steps.Visit website.https://myhealth.alberta.ca/Journey/COVID-19/Pages/COVID-Self-Assessment.aspx
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COVID-19 Vaccine Frequently Asked Questions (FAQ)A list of frequently asked questions about the COVID-19 vaccine. Visit website. https://www.albertahealthservices.ca/topics/Page17295.aspx
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COVID-19 Coordinated Response Line for Congregate Living Setting OperatorsAHS is providing this toll-free line for Congregate Living Setting Operators. Use this line to reach AHS directly if:
- you have a resident or staff with influenza-like or COVID symptoms; or,
- you need assistance or guidance in managing symptomatic residents or staff.
If you have any general COVID-related questions or concerns, please call 811.
Phone: 1-844-343-0971https://www.albertahealthservices.ca/topics/Page16947.aspx
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Alberta Health Services and Centers for Disease Control and PreventionGeneral Mental Health Information with Specific Links for COVID-19 Help In Tough Times - information and resources for overall mental health with links to Centers for Disease Control and Prevention. Visit website and appropriate links. https://www.albertahealthservices.ca/amh/Page16759.aspx
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Government of AlbertaAlberta Connects Contact CentreAlbertans can call toll-free from anywhere in the province for information about the province’s response to the pandemic; however, operators on the line cannot provide medical advice.Phone: 310-4455
8:00 AM to 8:00 PM, seven days a week
Note: call volumes are high at this time
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Government of AlbertaColaborative Online Resources and EducationA knowledge hub for community-based seniors serving organizations and allied agencies and individuals in Alberta CORE. Collaborative online resources and education, provides a platform for seniors-serving organizations to improve delivery of services for seniors.Vist websitehttps://corealberta.ca/
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Government of AlbertaCOVID-19 Coronavirus Info for AlbertansThe Government of Alberta launched stage 2 on June 12, 2020 (see https://www.alberta.ca/alberta-relaunch-strategy.aspx?utm_source=Cyberimpact&utm_medium=email&utm_campaign=Financial-Empowerment-Newsletter-COVID-19-Emergency-Supports-17#stage2 for more information)

Information about the current risk level in Alberta, current cases, updates on actions being taken to protect the health of Albertans, and advisories on what Albertans can do to protect themselves and others. Visit this page for daily updates on the situation in Alberta.
Visit website.
Email: BizConnect@gov.ab.ca
https://www.alberta.ca/coronavirus-info-for-albertans.aspx
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Government of CanadaCoronavirus Disease (COVID-19) InformationUpdates on the situation across Canada, including current cases, the risk to Canadians, and travel advisories, as well as information on symptoms, prevention and treatment, and printable resources and downloads.Visit website.https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html?utm_campaign=not-applicable&utm_medium=vanity-url&utm_source=canada-ca_covid19
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Government of CanadaAssistance AbroadProvides contact information for Canadian embassies and consulates abroad, what to do and how to get help in case of emergency when you are travelling in a foreign country, and how to ask us questions and give us feedback. Info about financial help (COVID-19 emergency loan program for Canadians abroad) etc.Registration of Canadians Abroad (ROCA) is a free service that allows the Government of Canada to notify you in case of an emergency abroad or a personal emergency at home. Visit websitehttps://travel.gc.ca/assistance
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Government of CanadaNovel Coronavirus Information LineA toll-free phone line providing information to Canadians about COVID-19. Dial 1-833-784-4397Call 1-833-784-4397https://www.canada.ca/en/public-health/services/publications/diseases-conditions/2019-novel-coronavirus-information-sheet.html
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Member of Parliament (MP) or Member of the Legislative Assembly (MLA)Financial InformationCall the constituency office of your Member of Parliament or Member of the Legislative Assembly. They may be able to help answer questions and get information about certain financial supports from the government.

Find your local:
Member of Parliament: https://www.ourcommons.ca/members/en/search
Member of the Legislative Assembly: https://www.assembly.ab.ca/lao/mla/mla_help.htm
Visit website to find your local MP or MLA.
You can not apply for funding here; for information only.
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Office of the Information and Privacy CommissionerPrivacy in a PandemicPrivacy laws are not a barrier to appropriate information sharing in a pandemic or emergency situation.

It is important that public bodies, health custodians, and private sector organizations know how personal or health information may be shared during a pandemic or emergency situation.
Visit website. https://www.oipc.ab.ca/resources/privacy-in-a-pandemic-advisory.aspx
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Federation of Canadian MunicipalitiesCOVID-19 Resources for MunicipalitiesResource page on COVID-19, with updates from all levels of government and case studies from municipalities across Canada.Visit website.https://fcm.ca/en/resources/covid-19-resources-municipalities
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World Health Organization (WHO)WHO Coronavirus Disease (COVID-19) Outbreak Web PageThe latest updates and guidance from the World Health Organization (WHO) about the current outbreak of coronavirus disease world-wide. Visit this page for daily updates on the worldwide situation.Visit website.https://www.who.int/emergencies/diseases/novel-coronavirus-2019
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TELEHEALTH / MENTAL HEALTH SUPPORT
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Albert Health ServicesCoping and Connection for Children & Families During COVID-19Information on how to talk to children about COVID-19 and how families can cope using self-care, at-home activities, and encouraging thoughts of safety.Visit website.https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-coping-for-children-families.pdf
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Alberta Health ServicesCOVID-19 and Your Mental HealthAn information page with tips for mental health during COVID-19.Visit website.https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-covid-19-and-your-mental-health.pdf
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Alberta Health ServicesPractical and Emotional Preparedness for a PandemicAn information page with tips for being prepared during a pandemic.Visit website.https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-practical-and-emotional-preparedness.pdf
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Alberta Health ServicesText4Hope A free service providing three months of daily Cognitive Behavioural Therapy (CBT)–based text messages written by mental health therapists. Through a set of daily messages, people receive advice and encouragement helpful in developing healthy personal coping skills and resiliency.Text COVID19HOPE to 393939 to subscribe.https://www.albertahealthservices.ca/topics/Page17019.aspx
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Babylon Telus Health Online video/call with a physicianA free healthcare mobile app that allows you to check symptoms, consult with doctors, and access your health records
Monday-Friday: 9am-10pm (MST)
Doctor consultations are available at no additional charge for AB residents covered under AHCIP
Telus health physicians may not have access to family medicine records.
To access download the Babylon Health App from the Apple Store or Google Play
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Caregivers AlbertaCaregiver Advisor and online programmingVirtual office is open Monday to Friday from 9:00 AM to 4:30 PM. Offering support to caregivers province wide through Caregiver Advisor and online programming. Not accepting any walk-in caregiver appointments. A list of programs can be found on the calendar.Toll free: 1-877-453-5088http://www.caregiversalberta.ca/calendar/
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Centers for Disease Control and PreventionStress and CopingInformation on coping with stress during COVID-19.Visit website.https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fprepare%2Fmanaging-stress-anxiety.html
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Centers for Disease Control and PreventionTalking With Children about COVID-19A guide to help parents, school staff, and other adults have conversations with children about COVID-19 and ways they can avoid getting and spreading the disease.Visit website.https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/talking-with-children.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fcommunity%2Fschools-childcare%2Ftalking-with-children.html
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The Happy ArcStatistics on RecoveryStatistics on the amount of people who have recovered from COVID-19 worldwide. Visit website.https://thehappyarc.com/
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Health Link 811811A telephone service, which provides free 24/7 nurse advice and general health information for Albertans.

Please note, Health Link 811 is currently experiencing very high call volumes. For info on COVID-19, consider using one of the other resources listed instead of calling 811, if you do not need a health assessment.
Phone: 8-1-1
Toll-free: 1-866-408-5465
Or visit website.
https://www.albertahealthservices.ca/assets/healthinfo/link/index.html
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Joy4AllSeniors Positivity Hotline A positivity hotline for seniors where they can listen to a pre-recorded joke, poem, positive story or feel-good quote To hear a message call 403-209-4300 or 1-877-JOY-4ALL
To submit a message, visit the website.
https://www.joy4all.ca
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Psychologists’ Association of Alberta CounsellingOffering free counselling to Albertans impacted by COVID-19
Priority is for health professionals and first responders.
Not a crisis line or a referral service but pro-bono support by volunteer psychologists of 1-3 sessions for those in need.
Toll free: 1-888-424-0297
Phone: 780-424-0294
E-mail: paa@paa-ab.ca
http://www.psychologistsassociation.ab.ca
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PurposeMedOnline video/call with a physicianA new telemedicine service providing Albertans with access to a licensed physicians online. It’s free of charge at this time to reduce the impacts of COVID-19.

Monday to Friday 8:00 a.m. – 8:00 p.m.

To access: Visit purposemed.com and click “Get Started.” You’ll be asked to verify your location and a chat will be initiated. You’ll need your email address and Alberta Health Care number ready. After you agree to the terms and conditions, you’ll be able to join the clinic room and wait for a physician to initiate a video or call with you.
Visit website to begin a video call.https://purposemed.com/
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Shoppers Drug Mart Online video/call with a physicianProviding access to virtual health care services at no cost 
Access doctors online from 7:00am to 9:00pm until April 3, 2020
Visit website to begin a video callhttps://www.getmaple.ca/shopperscanada-fghaeignifaoeif/?prov=on
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Wellness Together CanadaOnline mental health resourcesThis online resource funded by the Government of Alberta, in partnership with Kids Help Phone and Homewood Health (and others) provides free online resources, tools, apps and connections to trained volunteers and qualified mental health professionals when needed.Vist websitehttps://ca.portal.gs/
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FINANCIAL SUPPORTS
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Canadian Bankers AssociationFinancial relief for those impacted by economic consequences of COVID-19.Effective immediately, Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank and TD Bank have made a commitment to work with personal and small business banking customers on a case‑by‑case basis to provide flexible solutions to help them manage through challenges such as pay disruption due to COVID‑19; childcare disruption due to school closures; or those facing illness from COVID‑19.Visit CBA website or individual bank websites.
Individuals can contact their respective bank for more information.
https://cba.ca/canada-six-biggest-banks-take-decisive-action-to-help-customers-impacted-by-covid-19?l=en-us
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Government of AlbertaCivil Society FundCivil society groups, including not-for-profits, charities, as well as First Nations and Metis Settlements, can submit one-time funding proposals for projects that expand their capacity to innovate and collaborate more effectively in their efforts to address social issues in our diverse communities. Offering $20 million over three years to expand civil society capacity, with $7 million budgeted for 2020/21 to support civil society’s recovery from the impacts of the COVID-19 pandemic. Visit website for eligibility and application information. https://www.alberta.ca/civil-society-fund.aspx
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Government of AlbertaCOVID-19 supports for AlbertansVisit website. https://www.alberta.ca/covid-19-supports-for-albertans.aspx
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Government of AlbertaEmergency Financial AssistanceFor More information, including the fund guidelines and application form, can be found at https://www.alberta.ca/civil-society-fund.aspx.Application required. Visit website for details.

24-hour Income Support Contact Centre:

Toll free: 1-866-644-5135
TTY toll free: 1-800-232-7215 (ask to speak to Alberta Supports)
Fax: 780-422-9681
Email: hs.iscc@gov.ab.ca (responses may take 1-3 business days)
https://www.alberta.ca/emergency-financial-assistance.aspx
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Government of AlbertaEmergency isolation supportThe Government of Alberta's Emergency Isolation Support program is now closed.

Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation. This is a temporary program to bridge some Alberta workers through a period of self-isolation until federal benefits are available.

You are eligible for the emergency isolation support program if you:
• have experienced total or significant loss of income and are not receiving compensation from any other source because you:
• have been diagnosed with COVID-19
• have been directed by health authorities to self-isolate
• are the sole caregiver of a dependent who is in self-isolation

You are not eligible for this program if you:
• were not working immediately before you were advised to self-isolate
• can work from home
• are not experiencing a significant loss of income as a result of self-isolation
• are currently collecting other forms of income support or employer benefits while self-isolated, such as workplace sick leave benefits or federal employment insurance (EI) benefits
• are staying home to care for a dependent who is home for a reason other than self-isolation
• reside outside of Alberta
The Government of Alberta's Emergency Isolation Support program is now closed.

Visit website to apply online.

If you need help completing your application, call Alberta Connects at 310-4455, open 7 days a week from 8 am to 8 pm. People are asked to please be patient as call volumes may be high.

Anyone who experiences technical issues with the website is asked to call 1‐844‐643‐2789.
https://www.alberta.ca/emergency-isolation-support.aspx
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Government of AlbertaSmall and medium enterprise relaunch grantOffers financial assistance to Alberta businesses, cooperatives, and non-profit organizations that were ordered to close or curtail operations as a result of the COVID-19 pandemic. If you have questions during the application process, contact program staff by email at
SMErelaunch.program@gov.ab.ca
Guidelines: https://open.alberta.ca/publications/sme-relaunch-grant-guidelines#summary
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Application: https://www.alberta.ca/sme-relaunch-grant.aspx
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Government of CanadaEmergency Community Support FundInvested $350 million to improve the ability of community organizations to serve vulnerable Canadians during the COVID-19 crisis.

The investment will flow through national intermediaries that have the ability to get funds quickly to community organizations that serve vulnerable populations.

As of May 19, 2020 community-based organizations from across the country will be able to apply for funding to support a variety of activities that address a pressing social inclusion or well-being need caused by COVID-19, such as:

increasing volunteer-based home deliveries of groceries and medications
scaling up help lines that provide information and support
helping vulnerable Canadians access government benefits
providing training, supplies, and other required supports to volunteers so they can continue to make their invaluable contributions to the COVID-19 response
replacing in-person, one-on-one contact and social gatherings with virtual contact through phone calls, texts, teleconferences, or the Internet
Applications for financial support will open May 19, 2020 for qualified donees (including charities) and non-profits serving vulnerable Canadians amidst the COVID-19 pandemic.
Visit website. https://www.canada.ca/en/services/benefits/emergency-community-support-fund.html
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Government of CanadaCanada’s COVID-19 Economic Response PlanOn this page:
• Support for individuals, including
• Individuals and families
• People facing loss of income
• Indigenous peoples
• People who need it most
• Seniors
• Students and recent graduates
• Support for businesses, including
• Avoiding layoffs and rehiring employees
• Deferred payments
• Access to credit
• Supporting financial stability
• Support for self-employed individuals
• Businesses in the Territories
• Support for industries
Visit website. https://www.canada.ca/en/department-finance/economic-response-plan.html
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Government of Canada Canada Emergency Response Benefit Act (CERB)The CERB is a taxable benefit of $2000 a month for up to four months for workers who lose or have lost their income as a result of COVID-19. Eligibility periods are fixed in 4-week periods. If your situation continues, you can re-apply for CERB for multiple 4-week periods, to a maximum of 24 weeks (6 periods). Note: CERB extended from 16 weeks to 24 weeks; same eligibility applies.

As of April 15th, part-time, contract, and seasonal workers now qualify for CERB.

To be eligible, you must meet the following requirements:
• You reside in Canada
• You are 15 years old or more when you apply
• You have not quit your job voluntarily
• You did not apply for, nor receive, CERB or EI benefits from Service Canada for the same eligibility period
• You earned a minimum of $5,000 income in the last 12 months or in 2019 from one or more of the following sources: employment income, self-employment income, or provincial or federal benefits related to maternity or paternity leave

For your first CERB application:
You stopped or will stop working due to COVID-19, and:
• For at least 14 days in a row during the 4-week payment period, you do not expect to receive more than $1,000 (before taxes) from employment and self-employment income OR you received regular EI benefits for at least 1 week since December 29, 2019

For your subsequent CERB applications:
You stopped or will stop working due to COVID-19, and:
• You do not expect your situation to change during this 4-week period and you do not expect to receive more than $1,000 (before taxes) from employment and self-employment income OR you received regular EI benefits for at least 1 week since December 29, 2019
• If you are currently receiving the CERB, and your situation continues past 4 weeks, you will need to apply for the CERB again.
If your situation continues, you can re-apply for another 4-week period, up to a maximum of 4 periods (or 16 weeks in total).
Eligibility Periods: An eligibility period is a fixed 4-week payment period. Each period has a pre-set start and end date. This means when you apply for the CERB, you will receive a payment for a specific 4-week period.

Affected Canadians are being encouraged to submit based on the month they were born in:
• Those born in January, February, or March should apply on Mondays starting April 6
• Those born in April, May, or June should apply on Tuesdays starting April 7
• Those born in July, August, or September should apply on Wednesdays starting April 8
• Those born in October, November, or December should apply on Thursdays starting April 9
There are two ways to apply:
• Online with CRA My Account
• Over the phone with an automated phone service (1-800-959-2019 or 1-800-959-2041)

If you apply by phone, you'll need your social insurance number (SIN) and postal code.

Both of these services are available 21 hours a day, 7 days a week. Both services are closed from 3:00 a.m. to 6:00 a.m. (Eastern time) for maintenance.

After you apply, you should get your payment in 3 business days if you signed up for direct deposit. If you haven’t, you should get it in about 10 business days.
https://www.canada.ca/en/revenue-agency/services/benefits/apply-for-cerb-with-cra.html
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Government of CanadaCanada Emergency Student Benefit (CESB)Provides support to students and new graduates who are not eligible for the Canada Emergency Response Benefit. This benefit would provide $1,250 per month for eligible students or $1,750 per month for eligible students with dependents or disabilities. The benefit would be available from May to August 2020.Visit website. https://pm.gc.ca/en/news/news-releases/2020/04/22/support-students-and-new-grads-affected-covid-19
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Government of CanadaCoronavirus disease (COVID-19) – Benefits and services

Canada Child Benefit
Eligible recipients will receive $300 more per child with their regular May CCB payment. If you have previously applied for the CCB, you do not need to re-apply.Go to Canada child benefit site or call 1-800-387-1193 https://www.canada.ca/en/employment-social-development/corporate/notices/coronavirus.html
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Canada child benefit site
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Government of CanadaCoronavirus disease (COVID-19) – Benefits and services

Canada Student Loans
To support student and apprentice loan borrowers during the COVID-19 pandemic, the Government of Canada has announced its plan to pause the repayment of Canada Student Loans and Canada Apprentice Loans until September 30, 2020, with no accrual of interest. Pending parliamentary approval, these measures will become effective March 30 2020. This will include pre-authorized debits. These measures will provide relief to nearly 1 million CSLP borrowers in repayment. We will provide more details shortly.

Proposed legislation would temporarily pause the repayment of Canada Student Loans.

Effective March 30, 2020, all student loan borrowers will automatically have their repayments suspended until September 30, 2020. No payment will be required and interest will not accrue during this time. Students do not need to apply for the repayment pause.

Students who are currently studying can continue to apply for Canada Student Loans. There will be no change to the application process. If a borrower wishes to apply for student financial assistance during the pause, they should apply through their Province or Territory of residence.
Visit website. https://www.canada.ca/en/employment-social-development/corporate/notices/coronavirus.html
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Government of CanadaCoronavirus disease (COVID-19) – Benefits and services

Employment Insurance
A dedicated phone line for those who are employed who cannot work due to illness, injury, work closure, or quarantine to set up Employment Insurance (EI) claims due to COVID-19.

• The one-week waiting period for EI sickness benefits will be waived for new claimants who are quarantined so they can be paid for the first week of their claim
• Establishing a new dedicated toll-free phone number to support enquiries related to waiving the EI sickness benefits waiting period
• Priority EI application processing for EI sickness claims for clients under quarantine
• People claiming EI sickness benefits due to quarantine will not have to provide a medical certificate
• People who cannot complete their claim for EI sickness benefits due to quarantine may apply later and have their EI claim backdated to cover the period of delay

If you are directly affected by the COVID-19 because you are sick or quarantined and you have not yet applied for EI benefits, please submit your application before contacting them. This will allow them to better serve you and prevent delays in establishing your claim. If you have already completed the application for EI sickness benefits whether you are sick or quarantined and would like to have the one-week waiting period waived, call the toll-free phone number.

Employment Insurance (EI) Work Sharing Program: which provides EI benefits to workers who agree to reduce their normal working hour as a result of developments beyond the control of their employers, by extending the eligibility of such agreements to 76 weeks, easing eligibility requirements, and streamlining the application process.
Call 1-833-381-2725https://www.canada.ca/en/employment-social-development/corporate/notices/coronavirus.html
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Government of Canada
COVID-19 Emergency Loan Program for Canadians Abroad Canadians abroad directly impacted by COVID-19 can apply for an emergency loan of up to $5,000 to cover their needs and help secure their timely return to Canada.

E-mail: CAN.finances.CV19@international.gc.ca
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Government of CanadaCanada Student Service Grant To help students gain valuable work experience and skills while they help their communities during the COVID‑19 pandemic. For students who choose to do national service and serve their communities, the new Canada Student Service Grant will provide up to $5,000 for their education in the fall.
Visit website. https://pm.gc.ca/en/news/news-releases/2020/04/22/support-students-and-new-grads-affected-covid-19
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Government of CanadaFind Financial Help during COVID-19A web-based benefits finder tool to help people living in Canada determine which government benefits programs best meet their needs.
By answering a few simple questions, individuals will be presented with a personalized list of financial benefits that could be available to them, based on their specific circumstances.
The tool provides individuals with information on federal, provincial and territorial benefits programs.
Visit website. https://covid-benefits.alpha.canada.ca/en/start
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Government of Canada Registered Retirement Income Fund (RRIF) and Pension PlansReducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020. This will provide flexibility to seniors that are concerned that they may be required to liquidate their RRIF assets to meet minimum withdrawal requirements.
Similar rules would apply to individuals receiving variable benefit payments under a defined contribution Registered Pension Plan.
Available April 2020: They will need to re-attest every 2 weeks to reconfirm their eligibility.
Channels to apply:
1. CRA MyAccount (Online)
2. My Service Canada Account (Online)
3. Call toll-free number for automated process: 1 800-O-CANADA (622-6232)
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Government of Canada and United Way CentraideFunding seniors' services• Funding in the amount of $9M will be distributed through the United Way Centraide (UWC) network in Canada.
• By using UWCs existing local capacity, funds from the New Horizons Senior Program will be used to quickly address vulnerable seniors’ most urgent needs and the capacity of our front-line agencies.
• UWCs are working in communities across Canada alongside municipalities, local public health, community agencies and foundations to ensure funds are going to where they are needed most.
• There will be no direct transfer of money to seniors for groceries, etc. through this funding.
Visit website for more details. https://pm.gc.ca/en/news/news-releases/2020/03/29/prime-minister-announces-support-vulnerable-canadians-affected-covid
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Community Foundations of Canada Indigenous People’s Resilience FundAn Indigenous-led effort to respond to urgent community needs while taking a long-term view on building community resilience. Any Indigenous-led organization or Indigenous-serving organization working to foster resilience in Inuit, Metis and First Nations communities anywhere in Canada can apply for resiliency funds ranging from $5,000 to $30,000. For examples of eligible projects, see the Applicant Guide (https://www.communityfoundations.ca/wp-content/uploads/2019/04/IPRF-Applicant-Guide.pdf). Visit website to find application form and for more information. https://www.communityfoundations.ca/initiatives/indigenous-peoples-resilience-fund/?utm_source=Cyberimpact&utm_medium=email&utm_campaign=Financial-Empowerment-Newsletter-COVID-19-Emergency-Supports-17
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Workers’ Compensation Board - Alberta Compensation supportWorkers’ Compensation Board (WCB): Healthcare workers who get ill while working may qualify. Link to Worker Fact Sheet
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DOMESTIC / SEXUAL ABUSE
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Government of AlbertaFamily violence during COVID-19Information sheet on family violence during COVID-19. Visit website.https://www.alberta.ca/assets/documents/covid-19-family-violence-fact-sheet.pdf?utm_source=email_marketing&utm_medium=email&utm_campaign=Apr9_FV_COVID_info_sheet
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SERVICES AFFECTED BY COVID-19
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ANIMALS
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Alberta Society for the Prevention of Cruelty to Animals (SPCA)All servicesThe office is closed to the public. Visit www.albertaspca.org for updates.

Now offering a temporary service during COVID-19: "Help For Animals"
• Provides help to animal owners in the Alberta SPCA jurisdiction
• Provides “feed in place” resources
• Provides limited delivery of feed to predetermined / agreed upon location for distribution
• Helps arrange for livestock feed

Now offering pet food within the City of Edmonton.

They CANNOT:
• Accept surrendered animals
• Accept or manage stray animals
• Accept requests for medical intervention
• Enter private dwellings and/or remove animals

The Alberta SPCA does not have jurisdiction in Edmonton or Calgary:
• In Edmonton, pet owners should contact the Edmonton Humane Society
• In Calgary, pet owners should contact the Calgary Humane Society
Visit websitehttp://www.albertaspca.org
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CHILDREN & YOUTH
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4-H Clubs of AlbertaAll in-person activities and events4-H Alberta has made the decision to suspend all in-person activities and events until Wednesday, September 30, 2020. This also means that all in person summer camps, shows and competitions, and programs have been suspended and will not be delivered in their traditional manner.Visit website.http://www.4h.ab.ca
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Alberta Schools / DaycaresAll licensed childcare facilities, out-of-school programs, preschool programs, and classes in K to 12 schools.Situation is constantly changing depending on current regulations and restrictions.

Created a help line and e-mail for parents of students, particularly those with disabilities during COVID 19 and at home learning: 8:15 AM to 4:30 PM, Monday to Friday, closed statutory holidays. Phone: 780-422-6548, Toll free: 310-0000, before the phone number (in Alberta), E-mail: studentsupport@gov.ab.ca

Visit website.

School Helpline Info
Phone: 780-422-6548
Toll free: 310-0000, before the phone number (in Alberta)
E-mail: studentsupport@gov.ab.ca
https://www.alberta.ca/coronavirus-info-for-albertans.aspx?utm_source=google&utm_medium=sem&utm_campaign=Covid19&utm_term=school-closure&utm_content=v1&https://www.alberta.ca&gclid=Cj0KCQjwx7zzBRCcARIsABPRscNeMSXppbkNy6OyM4t-lwNrWKxTnmnZcgOwR9-vJyh2PR57Ds2O6VUaAlmgEALw_wcB
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Scouts CanadaAll servicesAll Scouts Canada programs, events, and offices will be closed until further notice.Visit website.http://www.scouts.ca
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CLOTHING
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Goodwill Industries of AlbertaAll servicesAll Thrift Retail Stores and Donation Centres are open with 15% capacity. All programs are cancelled. Goodwill has launched an online store. Items listed online will only be available for pick-up at the South Park Centre Thrift Retail Store (Unit 180, 3803 Calgary Trail, Edmonton) every Tuesday between 9:00 AM to 3:00 PM.Phone: 780-944-1414
Toll-free: 1-866-927-1414
Email: goodwill@goodwill.ab.ca
http://www.goodwill.ab.ca
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DISABILITY SUPPORTS
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Government of CanadaDisability Support PaymentA one-time, tax-free payment to individuals with disabilities who are certificate holders of the Disability Tax Credit as of June 1, 2020, as follows:

$600 for Canadians with a valid Disability Tax Credit certificate.
$300 for Canadians with a valid Disability Tax Credit certificate and who are eligible for the Old Age Security (OAS) pension.
$100 for Canadians with a valid Disability Tax Credit certificate and who are eligible for the OAS pension and the Guaranteed Income Supplement (GIS).
Combined with the special payments of $300 for Canadians who are eligible for the OAS pension and the additional $200 for those eligible for the GIS, all seniors with a valid Disability Tax Credit certificate will receive a total of $600 in special payments.
People who are eligible for this special payment will receive it automatically. Eligible recipients of these new one-time payments will not need to apply.
https://pm.gc.ca/en/news/news-releases/2020/06/05/prime-minister-announces-supports-canadians-disabilities-address?utm_source=Cyberimpact&utm_medium=email&utm_campaign=Financial-Empowerment-Newsletter-COVID-19-Emergency-Supports-17
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Inclusion AlbertaAll servicesEdmonton and Calgary offices closed to the public for in-person visits. Staff members in both cities continue to work remotely and can be reached by phone or e-mail.Phone: 780-451-3055
Toll-free: 1-800-252-7556
E-mail: mail@inclusionalberta.org
https://inclusionalberta.org
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Office of the Advocate for Persons with DisabilitiesAll servicesThe office is not currently open to walk-ins, but can still be reached by phone or e-mail. Due to COVID-19, there are no in-person appointments at this time.Phone: 780-422-1095
Toll-Free: 1-800-272-8841
E-mail: advocate.disability@gov.ab.ca
http://www.alberta.ca/apd
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DOMESTIC VIOLENCE / SEXUAL ABUSE
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Alberta Council of Women’s Shelters (ACWS)ACWS ResourcesResources about how COVID-19 impacts those living with domestic violence Visit website.https://acws.ca/covid-19/
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Government of AlbertaDomestic Violence COVID-19 Fact SheetThis fact sheet on Family Violence during COVID-19 is intended to provide clear, streamlined messaging to frontline workers and the public about resources available during the pandemic. It has been posted to alberta.ca/COVID19 and their family violence resources webpage (alberta.ca/family-violence-prevention-resources.aspx). See PDF link.https://www.alberta.ca/assets/documents/covid-19-family-violence-fact-sheet.pdf
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SagesseReport on Domestic Violence Community Protocols during COVID-19This protocol is designed to support community organizations to address the COVID-19
pandemic, its impact on domestic violence services and supports and the intersections
with diverse and unique population groups that are served by community organizations
and within communities across Alberta.
https://www.sagesse.org/wp-content/uploads/2020/05/Domestic-Violence-Community-Protocol-COVID-update-May-13.pdf?mc_cid=32502050de&mc_eid=63b77107df
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SagesseSexual Violence Community Protocols during COVID-19 This protocol intends to provide guidance to those working with people who have experience sexual violence and is informed by the innovative and responsive work of the Sexual Assault Services of Alberta.https://www.sagesse.org/wp-content/uploads/2020/04/Alberta-Sexual-Violence-Protocol-Covid19.pdf?mc_cid=32502050de&mc_eid=63b77107df
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SagesseShift: The Project to End Domestic Violence Changing Contexts: A framework for engaging male-oriented settings in gender equality and violence prevention – Practitioners’ guide. This framework was specifically developed with male-oriented settings in mind (i.e., networks and spaces that are biased towards, dominated by, and/or designed for men). The approach involves changing physical and sociocultural contexts in order to shift behaviourhttps://www.sagesse.org/wp-content/uploads/2020/04/R41_Shift_2020_Practitioners_Framework_Engaging_Male-Oriented_Settings.pdf?mc_cid=32502050de&mc_eid=63b77107df
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EDUCATION
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Alberta SchoolsAll preschool programs and classes in K to 12 schools.• Students across Alberta returned to class for the 2020/21 school year under Scenario 1: In-class learning with enhanced health and safety measures.
• The health measures include enhanced cleaning, increased hand hygiene, staying home when sick, and physical distancing when possible.
• Mask use for grade 4 to 12 students and all school staff is mandatory where physical distancing cannot be maintained, including on school buses.
• All parents will be notified if there is a case of COVID-19 at their school.
• The COVID-19 school status map shows the current status of COVID-19 in K-12 schools across Alberta. Schools with 2 or more confirmed cases (within a 14 day period and where disease could have been acquired or transmitted in the school) will be identified on the map.
Visit website.www.alberta.ca/returntoschool
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Post-Secondary Institutions All post-secondary institutions across Alberta. Effective immediately, in-person classes at post-secondary institutions are cancelled and moved online. Most campuses are restricting access to campus buildings. Contact your specific post-secondary institution for details. Many post-secondary institutions are offering additional or online supports during this time. Contact your post-secondary instituion for more information.

The government will also be working with post-secondary institutions to ensure that these extraordinary circumstances do not prevent students from being eligible for admission to post-secondary studies for the upcoming school year.
Visit individual instituition website for specific information and updates.
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Métis Nation of Alberta / Rupertsland InstituteOnline learning supportThis program has now ended.
Providing a limited number of Chromebooks to support K to 12 Métis students during this COVID-19 crisis. This initiative is for students who are unable to borrow a device from their school and whose family is in financial need. Chromebooks will be given to card-carrying citizens of the Métis Nation of Alberta, for their family to keep, to support online learning.
Visit Google Formhttps://docs.google.com/forms/d/e/1FAIpQLSfOSbu5fktcuO1jAJ_ikKpBO53eWwAzm2cuHsP8aAnvYIDYHQ/viewform
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Vista Virtual SchoolIn-person servicesCurrently registered distance education students can continue with their courses without disruption. Vista Virtual School teachers will continue to be available. Students are not to come to any Vista Virtual School campus. Visit website. https://www.vvschool.ca/
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EMPLOYMENT
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Government of AlbertaAgriculture Job ConnectorMatches workers with employers to fill agriculture and agri-food jobs.Visit website. https://www.alberta.ca/agriculture-job-connector.aspx
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Government of Alberta - Ministry of Community and Social ServicesPersonal and Family Responsibility Leave Employment Standards Code will now allow full and part-time workers 14 days of leave to self-isolate or care for a dependent who must self-isolate without risk of losing their job. You are not required to provide a doctor’s note to your employer. Self-employed individuals and contract workers are not eligible for this protection.
https://www.alberta.ca/personal-family-responsibility-leave.aspx
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FINANCIAL SUPPORTS
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Agriculture Financial Services CorporationAll servicesOffering loan payment relief through interest-only payments or payment deferrals for clients. To expedite processing, they have streamlined approval criteria, and conditions may apply depending on individual circumstances. Payment deferral options are available for eligible participants.Visit website or call.
Phone: 1-877-899-2372
https://afsc.ca/
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Canadian Hospitality Worker Relief FundRelief fundProviding $500 one-time grants to eligible hospitality workers on a first-come, first served basis.

WHO CAN APPLY
Workers in the restaurant and hospitality industry, including delivery people, who have been adversely impacted by the pandemic financially through a decrease in wages or loss of employment. This one-time grant is intended to help with your day-to-day expenses like groceries, utility bills, rent or mortgage, and/or medical assistance.
Grants will be awarded to individuals who meet the eligibility criteria, as reviewed and verified by the fund administrators at the Design Exchange, until all funds have been distributed.

Funds will be available for hospitality workers living in Canada who:
• Are over the age of 18
• Have worked in the hospitality industry, including food delivery workers, for at least 90 days in the past year
• Have their primary source of income in the restaurant or lodging industry
• Have experienced a decrease in wages or loss of job on or after March 10, 2020
• Have the ability to accept electronic transfer payments (ie. Interac e-transfers)

Individuals related to employees or board members of the Design Exchange are not eligible for grants from this fund.
Apply on website. https://chwrf.ca/
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Government of AlbertaCanada Emergency Commercial Rent Assistance (CECRA)The new CECRA program will be aimed to help small businesses pay rent (including non-profit and charitable organizations).
It will provide 50 percent of monthly commercial rental costs.
CECRA will provide a loan retroactive to April 1 to qualified commercial property owners supporting 50 per cent of rent for April, May, and June of this year.
The program is anticipated to be running by mid-May and will be administered by the Canada Mortgage and Housing Corporation (CMHC). Further details on CECRA will be shared by CMHC in the coming weeks when final terms and conditions are available.
Visit website.https://www.alberta.ca/release.cfm?xID=70162C9E4BFD8-A52A-A133-B0644E6385F3A7EA
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Government of Alberta - Ministry of Community and Social ServicesAISH and Income Support, and Canada Emergency Response Benefit (CERB)AISH and Income Support recipients who have lost work and income because of COVID-19 can exempt a portion of the Government of Canada’s Canada Emergency Response Benefit (CERB), if they receive it. This means a portion of the CERB payment will not affect their provincial benefits. Details about exemptions can be found on the website.

For more information about the exemptions, call your AISH or Income Support caseworker, or the Alberta Supports Contact Centre at 1-877-644-9992.
Visit website or call.
Phone: 1-877-644-9992
https://www.alberta.ca/aish-income-support-and-the-canada-emergency-response-benefit.aspx
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Government of Alberta - Ministry of Community and Social ServicesAlberta Supports/Alberta Works CentresAlberta Supports Centres are temporarily suspending in-person services until further notice.

AISH and Income Support clients who need assistance should contact their caseworker directly or call their local office during regular business hours, Monday to Friday.

Alberta Supports Centres can be found online at alberta.ca/alberta-supports

Albertans can also access supports and services online at alberta.ca/alberta-supports.aspx or by calling the Alberta Supports Contact Centre at 1-877-644-9992 and 780-644-9992 in Edmonton, Monday to Friday, 7:30 am – 8 pm.

Please note: the Alberta Supports Contact Centre is not able to provide assistance accessing the provincial Emergency Isolation Support payment or federal COVID-19 benefits. · Please direct Albertans to visit alberta.ca/covid19 or the Government of Canada website for information.
Alberta Supports Contact Centre: 1-877-644-9992 or 780-677-9992https://www.alberta.ca/alberta-supports.aspx
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Kind WealthPro-bono Personal Finance ConsultationsOffering pro-bono personal finance consultations to anyone struggling with financial stress and anxiety at this time.Schedule a time through website. https://kindwealth.ca/coronavirus-response/
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Money MentorsPersonal money management programsCredit counsellors are available for appointment by phone or Skype.
Agency is offering free online financial education programs: https://moneymentors.ca/financial-education/
Following the successful completion of an online course, participants are entered to win in a monthly draw for $500.00.
Visit link for financial resources related to COVID-19.
Toll free: 1-888-294-0076https://moneymentors.ca/
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https://moneymentors.ca/money-tips/covid-19-alberta-financial-faqs-and-resources/
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Prosper CanadaFinancial Relief NavigatorLearn about the help you can get to raise your income or lower your expenses during the COVID-19 pandemic.
Available in French in June.
Visit website. https://financialreliefnav.prospercanada.org/