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1 | Category | Test ID | Test Name | Mobile Applicable? | Test Type | Test Description | International | Test Language | Item Count | Estimated Administration Time | Online Testing System Category |
2 | Accounting & Finance - Accounting Knowledge | AU_ACCAY | Accounting - Accounts Payable (Aust) | Y | Skill/ Knowledge | This multiple choice test contains questions on skills commonly required by someone managing accounts payable while working under Australian rules. Skills measured include (but are not limited to) standard accounts payable concepts, procedures and calculations. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | International | English for Australia | 35 | 25 minutes | International |
3 | Accounting & Finance - Accounting Knowledge | EN_AFCAC | Accounting - Accountant Knowledge | Y | Skill/ Knowledge | This multiple choice test contains questions on skills commonly required by a practicing accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Accounting Associate, and Accounts Receivable Clerk. | US | English | 40 | 25 minutes | Role-Specific |
4 | Accounting & Finance - Accounting Knowledge | EN_AFCCB | Accounting - Accounting and Bookkeeping (Canada) | Y | Skill/ Knowledge | This multiple choice test contains questions on skills commonly required by a practicing accountant or bookkeeper working under Canadian rules and procedures for accounting. Skills include (but are not limited to) accounts payable, accounts receivable, accounting mathematics, terminology, and general accounting practices and concepts. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | International | English for Canada | 44 | 25 minutes | International |
5 | Accounting & Finance - Accounting Knowledge | EN_AFCAP | Accounting - Accounts Payable | Y | Skill/ Knowledge | This multiple choice test contains questions on skills commonly required by someone managing accounts payable including standard accounts payable concepts, procedures and calculations. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 35 | 25 minutes | Role-Specific |
6 | Accounting & Finance - Accounting Knowledge | EN_AFCAR | Accounting - Accounts Receivable | Y | Skill/ Knowledge | This multiple choice test contains questions on skills related to accounts receivable skills, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as well as terminology and general accounting practices. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Associate and Accounts Receivable Clerk. | US | English | 44 | 25 minutes | Role-Specific |
7 | Accounting & Finance - Accounting Knowledge | AU_ACCEC | Accounting - Accounts Receivable (Aust) | Y | Skill/ Knowledge | This multiple choice test contains questions on skills related to accounts receivable skills while working under Australian rules, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as well as terminology and general accounting practices. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Associate and Accounts Receivable Clerk. | International | English for Australia | 23 | 25 minutes | International |
8 | Accounting & Finance - Accounting Knowledge | EN_AFCAA | Accounting - Advanced Accounting | Y | Skill/ Knowledge | This multiple choice test contains advanced questions on skills acquired by an experienced accountant, such as taxes, auditing, financial accounting and accounting-related legal issues. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels with an emphasis on intermediate and advanced questions which makes it appropriate for professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Accounting Associate, and Accounts Receivable Clerk. | US | English | 30 | 25 minutes | Role-Specific |
9 | Accounting & Finance - Accounting Knowledge | EN_AFCBK | Accounting - Bookkeeper Knowledge | N | Skill/ Knowledge | This multiple choice test contains questions on skills commonly required by bookkeeper positions. Skills include (but are not limited to) identifying statement debits and credits, reasonable recording, journal identification, disbursements, assets and liabilities, posting, terminology, and general accounting practices. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Bookkeeper, Accounting Clerk, Accounting Associate, and Accounts Receivable Clerk. | US | English | 45 | 25 minutes | Role-Specific |
10 | Accounting & Finance - Accounting Knowledge | EN_AFCBD | Accounting - Business Documents | Y | Skill/ Knowledge | This multiple choice test contains questions on understanding Business Documents, such as checks, invoices, statements, shipping notes, credit notes as well as creating invoices and posting journal entries. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 35 | 25 minutes | Role-Specific |
11 | Accounting & Finance - Accounting Knowledge | EN_AFCCA | Accounting - Cost Accounting | Y | Skill/ Knowledge | This multiple choice test contains questions to measure knowledge of Cost Accounting, such as identifying Includable and Excludable expenses, deferred costs, as well as relevant terminology. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 12 | 25 minutes | Role-Specific |
12 | Accounting & Finance - Accounting Knowledge | EN_AFCCD | Accounting - Credits and Debits | Y | Skill/ Knowledge | This multiple choice test contains questions to measure knowledge of how various items would be classified when posted to an account, as a credit or a debit. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 40 | 25 minutes | Role-Specific |
13 | Accounting & Finance - Accounting Knowledge | EN_ACCIN | Accounting - Financial Statements | Y | Skill/ Knowledge | This multiple choice test contains questions to measure knowledge of Financial Statements including calculating ratios, return on investments, net worth, profitability, gearing as well as relevant terminology. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 25 | 20 minutes | Role-Specific |
14 | Accounting & Finance - Accounting Knowledge | EN_AFCMA | Accounting - Math Skills | Y | Skill/ Knowledge | This multiple choice test contains questions on accounting math skills commonly required by a practicing accountant, such as calculations requiring addition, subtraction, multiplication, division, and percentages. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 30 | 25 minutes | Role-Specific |
15 | Accounting & Finance - Accounting Knowledge | EN_AFCPA | Accounting - Payroll | Y | Skill/ Knowledge | This multiple choice test contains questions to measure knowledge of Payroll skills including preparing and filing tax forms, calculating salaries, calculating employer contributions, journal entries as well as relevant terminology. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 35 | 25 minutes | Role-Specific |
16 | Accounting & Finance - Accounting Knowledge | EN_AFCTA | Accounting - Taxes | Y | Skill/ Knowledge | This multiple choice test contains questions to measure the most commonly used accounting tax skills including payroll form identification, tax law, Medicare and Social Security withholding, and capital gains. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Bookkeeper, Accounting Associate, and Accounts Receivable Clerk. | US | English | 30 | 25 minutes | Role-Specific |
17 | Accounting & Finance - Accounting Knowledge | EN_AFCTE | Accounting - Terminology | Y | Skill/ Knowledge | This multiple choice test contains questions on terminology and skills commonly required by a practicing accountant, topics include but are not limited to: accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices. This assessment includes a comprehensive list of questions at beginner, intermediate, and advanced difficulty levels which makes it appropriate for entry to professional level candidates. Examples of job titles that would fit this test include, but are not limited to: Accounting Clerk, Accounting Associate, and Accounts Receivable Clerk. | US | English | 35 | 25 minutes | Role-Specific |
18 | Accounting & Finance - Accounting Office | EN_FLTAC | Typing Test - Accounting | N | Simulation | Tests typing speed and error rate while copying a text. | US | English | Time-Based | 5 minutes | Clerical |
19 | Accounting & Finance - Accounting Office | EN_VOCAC | Vocabulary - Accounting/Bookkeeping | Y | Skill/ Knowledge | The applicant is asked to select the correct meaning of words specific to accounting environments. | US | English | Time-Based | 15 minutes | Math/Reading/Spelling/Vocab. |
20 | Accounting & Finance - Banking | EN_BKTST | Bank Teller - Money Handling | N | Skill/ Knowledge | This test contains questions related to working with currency, checks and other items related to duties as a bank teller. Questions include interactive exercises in cashing checks, handling deposits, spotting fraudulent items and reconciling a cash drawer. | US | English | 30 | 15 minutes | Role-Specific |
21 | Accounting & Finance - Banking | EN_BKTKL | Bank Teller - Teller Knowledge | Y | Skill/ Knowledge | This test contains questions on common skills required by bank tellers, such as knowledge of banking products, proper banking procedures and issues related to security and fraud. | US | English | 35 | 15 minutes | Role-Specific |
22 | Accounting & Finance - Banking | EN_FLDCH | Data Entry - Checks | N | Simulation | The applicant is asked to type details from a series of checks into an on-screen form. Scores are based on speed and accuracy. | US | English | Time-Based | 5 minutes | Clerical |
23 | Accounting & Finance - Banking | EN_FLDDE | Data Entry - Decimals | N | Simulation | The applicant is asked to type numbers that include decimals using the keyboard. Scores are based on speed and accuracy. | US | English | Time-Based | 5 minutes | Clerical |
24 | Accounting & Finance - Banking | EN_FIBCF | Finance - Consumer Finance | Y | Skill/ Knowledge | Assesses an understanding of consumer finance issues including credit monitoring, debt concepts, educational finance, investment, planning and insurance. | US | English | 35 | 20 minutes | Role-Specific |
25 | Accounting & Finance - Banking | EN_FIBCC | Finance - Credit and Collections | Y | Skill/ Knowledge | Assesses an understanding of consumer and commercial credit issues including billing procedures, credit and collection laws, rules and procedures. | US | English | 35 | 20 minutes | Role-Specific |
26 | Accounting & Finance - Banking | EN_FIBFA | Finance - Financial Analysis | Y | Skill/ Knowledge | Assesses an understanding of financial analysis procedures and techniques including investment and analysis concepts, financial statements and financial data resources. | US | English | 35 | 20 minutes | Role-Specific |
27 | Accounting & Finance - Banking | EN_FIBFK | Finance - Financial Knowledge | Y | Skill/ Knowledge | Assesses foundational knowledge of financial issues including financial markets and business structures, financial management and analysis concepts, currency markets, business ethics and law. | US | English | 35 | 20 minutes | Role-Specific |
28 | Accounting & Finance - Banking | EN_FIBFM | Finance - Financial Management | Y | Skill/ Knowledge | Assesses an understanding of financial management knowledge and skill including financial management concepts and calculations, debt and debt restructuring, financial reorganization and Sarbanes-Oxley issues. | US | English | 35 | 20 minutes | Role-Specific |
29 | Accounting & Finance - Banking | EN_FIBIN | Finance - Insurance | Y | Skill/ Knowledge | Assesses a broad understanding of insurance issues including auto, business, health, life and property insurance. | US | English | 41 | 25 minutes | Role-Specific |
30 | Accounting & Finance - Banking | EN_FIBIH | Finance - Insurance - Health | Y | Skill/ Knowledge | Assesses an understanding of various aspects of health insurance including employer-related insurance, elements of health insurance plans, insurance billing and coding. | US | English | 26 | 20 minutes | Role-Specific |
31 | Accounting & Finance - Banking | EN_FLTBF | Typing Test - Banking and Finance | N | Simulation | Examinees are asked to type numbers that include terminology related to banking and finance. Scores measure typing speed and accuracy. | US | English | Time-Based | 5 minutes | Clerical |
32 | Behavioral | EN_INSIGHT_EM | Insight - Employability | Y | Behavioral | Identifies how employable a candidate is based on basic job requirements that are important across most entry-level roles and industries | US | English | 156 | 15 minutes | Behavioral and Cognitive |
33 | Behavioral | EN_INSIGHT_HC | Insight - Healthcare | Y | Behavioral | This test measures characteristics identified as important for hiring professionals in the healthcare industry, used for a broad range of jobs across healthcare including service and support roles | US | English | 156 | 15 minutes | Behavioral and Cognitive |
34 | Behavioral | EN_INSIGHT_IN | Insight - Industrial | Y | Behavioral | This test measures characteristics identified as important for hiring individuals in the manufacturing industry, used for a broad range of manufacturing / industrial jobs across wide variety of industries | US | English | 156 | 15 minutes | Behavioral and Cognitive |
35 | Behavioral | EN_INSIGHT_MG | Insight - Management | Y | Behavioral | This test measures characteristics identified as important for hiring supervisory and managerial roles across all industries | US | English | 156 | 15 minutes | Behavioral and Cognitive |
36 | Behavioral | EN_INSIGHT_SA | Insight - Sales | Y | Behavioral | This test measures characteristics identified as important for hiring high revenue-generating sales professionals, used for a broad range of sales jobs across industries | US | English | 156 | 15 minutes | Behavioral and Cognitive |
37 | Behavioral | EN_INSIGHT_SV | Insight - Service | Y | Behavioral | This test measures characteristics identified as important for hiring individuals in the service industry, used for a broad range of both guest and customer service jobs across industries | US | English | 156 | 15 minutes | Behavioral and Cognitive |
38 | Behavioral | EN_INSIGHT_EDU | Insight - Education | Y | Behavioral | Off-the-shelf solution for hiring professionals in the education field, used for a broad range of jobs across education including teacher and administration roles | US | English | 156 | 15 minutes | Behavioral and Cognitive |
39 | Behavioral + Cognitive Profile | ENTAMSPARP | Profile - Management Success + Applied Reasoning (for proctored use) | Y | Behavioral | This test measures supervisor and management candidates' ability to Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, Influences Others, Manage Business Complexity, and Manage People and Resources, along with cognitive ability in the areas quantitative reasoning and applied reasoning. | US | English | 170 | 60 minutes | Behavioral and Cognitive |
40 | Behavioral + Cognitive Profile | ENTAPSARP | Profile - Professional Sales + Applied Reasoning (for proctored use) | Y | Behavioral | This test measures sales candidates' Achievement Orientation and Drive, Customer Focus and Influence, Reliability and Decision Making, and Sales Ability and Fit, along with cognitive ability in the areas quantitative reasoning and applied reasoning. | US | English | 115 | 50 minutes | Behavioral and Cognitive |
41 | Behavioral + Cognitive Profile | ENTAPROARP | Profile - Professional Success + Applied Reasoning (for proctored use) | Y | Behavioral | This test measures professional level candidates' ability to Adapt and Lead in Change, Develop Customer Focused Solutions, Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, and Influences Others, along with cognitive ability in the areas quantitative reasoning and applied reasoning. | US | English | 173 | 50 minutes | Behavioral and Cognitive |
42 | Behavioral Profile | ENTACSPCSS | Profile - Customer Service Success | Y | Behavioral | This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation. | US | English | 55 | 20 minutes | Behavioral and Cognitive |
43 | Behavioral Profile | ENTACSSPS | Profile - Customer Service Success + Sales | Y | Behavioral | This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including achievement orientation, conscientiousness, service orientation, and customer focus and influence. | US | English | 63 | 20 minutes | Behavioral and Cognitive |
44 | Behavioral Profile | ENTACSAP | Profile - Customer Service Success + Turnover Risk | Y | Behavioral | This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk. | US | English | 193 | 50 minutes | Behavioral and Cognitive |
45 | Behavioral Profile | ENTAREPR | Profile - Employee Retention | Y | Behavioral | This test measures front line candidates' likelihood of avoiding withdrawal behaviors such as unexcused absence and turnover by assessing their conscientiousness, integration with career and organization, their perceived fit with job and organization/task-relevant confidence, their intentions to stay if hired, the perceived availability of other work alternatives, and their level of risk taking versus risk aversion. | US | English | 52 | 15 minutes | Behavioral and Cognitive |
46 | Behavioral Profile | ENTAGSP | Profile - Guest Service | Y | Behavioral | This test measures several critical competencies that drive success in hospitality and gaming roles including Achievement Orientation, Attendance/Turnover Risk, Conscientiousness, Demonstrates Respect, Quality Orientation, and Service Orientation. | US | English | 52 | 20 minutes | Behavioral and Cognitive |
47 | Behavioral Profile | ENTAHSPC | Profile - Healthcare Service - Clinical Roles | Y | Behavioral | This test measures several critical competencies that drive success in clinical healthcare roles including Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, Service Orientation. This test aligns to HCAHPS patient satisfaction survey metrics. | US | English | 70 | 25 minutes | Behavioral and Cognitive |
48 | Behavioral Profile | ENTAHSPS | Profile - Healthcare Service - Support Roles | Y | Behavioral | This test measures several critical competencies that drive success in healthcare support roles including Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, Service Orientation. This test aligns to HCAHPS patient satisfaction survey metrics. | US | English | 62 | 25 minutes | Behavioral and Cognitive |
49 | Behavioral Profile | ENTAINSPS | Profile - Industrial Success | Y | Behavioral | This test measures several critical competencies that drive success in industrial and manufacturing roles, including achievement orientation, conscientiousness, interpersonal communication, quality orientation, safety, self-management, team orientation, and time management. | US | English | 79 | 45 minutes | Behavioral and Cognitive |
50 | Behavioral Profile | ENTAMSPS | Profile - Management Success | Y | Behavioral | This test measures supervisor and management candidates' ability to Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, Influences Others, Manage Business Complexity, and Manage People and Resources. | US | English | 96 | 30 minutes | Behavioral and Cognitive |
51 | Behavioral Profile | ENTAMSPARUP | Profile - Management Success + Applied Reasoning | Y | Behavioral | This test measures supervisor and management candidates' ability to Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, Influences Others, Manage Business Complexity, and Manage People and Resources, along with cognitive capacity and applied reasoning using biodata items that have been shown to related to cognitive ability. | US | English | 170 | 50 minutes | Behavioral and Cognitive |
52 | Behavioral Profile | ENTAPSP | Profile - Professional Sales | Y | Behavioral | This test measures sales candidates' Achievement Orientation and Drive, Customer Focus and Influence, Reliability and Decision Making, and Sales Ability and Fit. | US | English | 95 | 30 minutes | Behavioral and Cognitive |
53 | Behavioral Profile | ENTAPSARUP | Profile - Professional Sales + Applied Reasoning | Y | Behavioral | This test measures sales candidates' Achievement Orientation and Drive, Customer Focus and Influence, Reliability and Decision Making, and Sales Ability and Fit, along with cognitive capacity and applied reasoning using biodata items that have been shown to related to cognitive ability. | US | English | 115 | 40 minutes | Behavioral and Cognitive |
54 | Behavioral Profile | ENTAPROSP | Profile - Professional Success | Y | Behavioral | This test measures professional level candidates' ability to Adapt and Lead in Change, Develop Customer Focused Solutions, Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, and Influences Others. | US | English | 153 | 30 minutes | Behavioral and Cognitive |
55 | Behavioral Profile | ENTAPROARUP | Profile - Professional Success + Applied Reasoning | Y | Behavioral | This test measures professional level candidates' ability to Adapt and Lead in Change, Develop Customer Focused Solutions, Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, and Influences Others, along with cognitive capacity and applied reasoning using biodata items that have been shown to related to cognitive ability. | US | English | 173 | 40 minutes | Behavioral and Cognitive |
56 | Behavioral Profile | ENTAWPSP | Profile - Workplace Success Profile | Y | Behavioral | This test measures several critical competencies that drive success in front line, entry-level roles, including dependability, rule-following, teamwork and work ethic. | US | English | 43 | 10 minutes | Behavioral and Cognitive |
57 | Call Center | EN_CALCO | Call Center - Coding Skills | Y | Skill/ Knowledge | Examinees are given 4 minutes to correctly locate as many correct codes as possible from a list of extensions, country codes and departments. | US | English | Time-Based | 4 minutes | Role-Specific |
58 | Call Center | EN_CALDA | Call Center - Data Analysis Skills | Y | Skill/ Knowledge | Examinees are shown various price charts and asked to determine which price should be charged for different scenarios. | US | English | 15 | 30 minutes | Role-Specific |
59 | Call Center | EN_CALSA | Call Center - Inbound Sales | Y | Skill/ Knowledge | Examinees answer questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques. | US | English | 22 | 10 minutes | Role-Specific |
60 | Call Center | EN_CALTL | Call Center - Outbound Sales | Y | Skill/ Knowledge | Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques. | US | English | 25 | 15 minutes | Role-Specific |
61 | Call Center | EN_CALCS | Call Center - Service Skills | Y | Skill/ Knowledge | Examinees answer questions on topics such as how best to deal with dissatisfied customers, proper telephone skills and communication techniques. | US | English | 19 | 10 minutes | Role-Specific |
62 | Call Center | EN_CALTS | Call Center - Telephone Skills | Y | Skill/ Knowledge | Examinees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology. | US | English | 21 | 10 minutes | Role-Specific |
63 | Call Center | ENCCSCSA | Call Center Customer Service Simulation | N | Simulation | This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test measures customer service, rules adherence, multitasking, keyboarding and call management. | US | English | NA | 35-50 minutes | Role-Specific |
64 | Call Center | EN_FLCCA | Data Entry - Call Center (Audio) (F) | N | Simulation | Listening to a simulated marketing call, examinees are asked to type the required information into an on-screen form. | US | English | Time-Based | 10 minutes | Clerical |
65 | Call Center | EN_FLDC2 | Data Entry - Sales (Leads) | N | Simulation | The applicant is asked to type details from a business card into an on-screen form. | US | English | Time-Based | 5 minutes | Clerical |
66 | Call Center | EN_FLDC1 | Data Entry - Sales (Orders) | N | Simulation | The applicant is asked to type details from a sales order into an on-screen form. | US | English | Time-Based | 5 minutes | Clerical |
67 | Call Center | EN_FLDA1 | Data Entry - Standard (Audio) | N | Simulation | Examinees enter data into online forms from audio input. | US | English | Time-Based | 5 minutes | Clerical |
68 | Call Center | SP_SPLAU | SP - Ortografia - Audio | N | Simulation | Listening to an audio, examinees are asked to type the correct spelling for various words. | International | Spanish | 30 | 25 minutes | International |
69 | Clerical Office | AU_FLDAL | AU Data Entry Test - Alphanumeric (F) | N | Simulation | The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input. | International | English for Australia | Time-Based | 5 minutes | International |
70 | Clerical Office | EN_PHNCS | Basic Customer Service Skills | Y | Skill/ Knowledge | Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques. | US | English | 32 | 15 minutes | Clerical |
71 | Clerical Office | EN_MULTICHAT_BCSS | Basic Customer Service Skills Multichat | Y | Skill/Knowledge | Administered to candidates in the MultiChat format, contains Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques. | US | English | 30 | 20 minutes | Clerical |
72 | Clerical Office | EN_OFFST | Basic Office Manager Skills | Y | Skill/ Knowledge | Examinees are asked questions relating to managing staff, measuring employee performance and productivity, and recommending raises and promotions. | US | English | 30 | 20 minutes | Clerical |
73 | Clerical Office | CA_FLDAL | Canadian Data Entry Test - Alphanumeric (F) | N | Simulation | The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input. | International | English for Canada | Time-Based | 5 minutes | International |
74 | Clerical Office | CA_FLDNU | Canadian Data Entry Test - Numeric (F) | N | Simulation | The applicant is asked to type numbers using the keyboard. Scores are based on speed and accuracy of input. | International | English for Canada | Time-Based | 5 minutes | International |
75 | Clerical Office | EN_CHBNA | Checking - Names (3min) | Y | Skill/ Knowledge | Examinees are asked to compare 2 sets of names and mark if they match or not. | US | English | Time-Based | 3 minutes | Clerical |
76 | Clerical Office | EN_CHBNU | Checking - Numbers (3min) | Y | Skill/ Knowledge | Examinees are asked to compare 2 sets of numbers and mark if they match or not. | US | English | Time-Based | 3 minutes | Clerical |
77 | Clerical Office | EN_CHBST | Checking - Standard (3min) | Y | Skill/ Knowledge | Examinees are asked to compare 2 sets of dates, addresses, names as well as words and phrases and mark if they match or not. | US | English | Time-Based | 3 minutes | Clerical |
78 | Clerical Office | EN_COBLT | Coding - Letters (3min) | Y | Skill/ Knowledge | Examinees are asked to select the correct abbreviation from a list of names, colors, departments, cities and chemicals. | US | English | Time-Based | 3 minutes | Clerical |
79 | Clerical Office | EN_COBNU | Coding - Numbers (3min) | Y | Skill/ Knowledge | Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments. | US | English | Time-Based | 3 minutes | Clerical |
80 | Clerical Office | EN_COBST | Coding - Standard (3min) | Y | Skill/ Knowledge | Examinees are asked to select the correct abbreviation from a list of extensions, departments, names, colors, cities and chemicals. | US | English | Time-Based | 3 minutes | Clerical |
81 | Clerical Office | EN_FLDAL | Data Entry - Alphanumeric (F) | N | Simulation | The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input. | US | English | Time-Based | 5 minutes | Clerical |
82 | Clerical Office | EN_FLDNU | Data Entry - Numeric (F) | N | Simulation | Examinees are asked to type numerical information using the computer keypad. Scores are based on speed and accuracy of input. | US | English | Time-Based | 5 minutes | Clerical |
83 | Clerical Office | NL_DATNU | Data invultest -- Cijfers | N | Simulation | Examinees are asked to type numerical information using the computer keypad. Scores are based on speed and accuracy of input. | International | Dutch | Time-Based | 5 minutes | International |
84 | Clerical Office | NL_DATAL | Data invultest -- Letters en Cijfers | N | Simulation | The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input. | International | Dutch | Time-Based | 5 minutes | International |
85 | Clerical Office | FC_GRMES | FC Essentials - Grammar / Française Canadienne Essentiels – Grammaire | Y | Skill/ Knowledge | This test measures basic level language skills including the ability to identify statements that are grammatically correct based on sentence structure, punctuation, and parts of speech. Ce test mesure les compétences linguistiques de base, y compris la capacité à identifier des énoncés grammaticalement corrects en fonction de la structure de la phrase, de la ponctuation et de certaines parties du discours. | International | French Canadian | Time-Based | 15 minutes | International |
86 | Clerical Office | FC_SPLES | FC Essentials - Spelling / Française Canadienne Essentiels – Orthographe | Y | Skill/ Knowledge | This test measures basic level spelling skills including the ability to identify correctly/incorrectly spelled words used in general and business environments. Ce test mesure les compétences de base en orthographe, y compris la capacité à identifier correctement / incorrectement les mots utilisés dans des environnements généraux et professionnels. | International | French Canadian | 20 | 10 minutes | International |
87 | Clerical Office | FC_VOCES | FC Essentials - Vocabulary / Française Canadienne Essentiels – Vocabulaire | Y | Skill/ Knowledge | This test measures basic level vocabulary skills including the ability to identify general and business terms. Ce test mesure les compétences de vocabulaire de base, y compris la capacité à identifier des termes généraux et commerciaux. | International | French Canadian | Time-Based | 15 minutes | International |
88 | Clerical Office | EN_FLNNA | Filing - Names (4min) | Y | Skill/ Knowledge | Examinees must select the correct location for filing documents based on names and companies. | US | English | Time-Based | 4 minutes | Clerical |
89 | Clerical Office | EN_FLNNU | Filing - Numbers (4min) | Y | Skill/ Knowledge | Examinees must select the correct location for filing documents based on dates and numbers. | US | English | Time-Based | 4 minutes | Clerical |
90 | Clerical Office | EN_FILST | Filing - Standard | Y | Skill/ Knowledge | Examinees must select the correct location for filing documents based on dates, numbers, names and companies. | US | English | Time-Based | 15 minutes | Clerical |
91 | Clerical Office | EN_FLNST | Filing - Standard (4min) | Y | Skill/ Knowledge | Examinees must select the correct location for filing documents based on dates, numbers, names and companies. | US | English | Time-Based | 4 minutes | Clerical |
92 | Clerical Office | AU_FILST | Filing - Standard (Aust) | Y | Skill/ Knowledge | Examinees must select the correct location for filing documents based on dates, numbers, names and companies. | International | English for Australia | Time-Based | 15 minutes | International |
93 | Clerical Office | EN_GRMBS | Grammar - Business | Y | Skill/ Knowledge | Examinees are asked to select grammatically correct sentences specific to business environments. | US | English | Time-Based | 15 minutes | Math/Reading/Spelling/Vocab. |
94 | Clerical Office | EN_GRMGN | Grammar - General | Y | Skill/ Knowledge | Examinees are asked to select grammatically correct sentences. | US | English | Time-Based | 15 minutes | Math/Reading/Spelling/Vocab. |
95 | Clerical Office | EN_MTHGN | Math - General | Y | Skill/ Knowledge | This test contains questions that measure commonly used math skills, such as addition, subtraction, multiplication, division and percentages. Uses fill-in-the-blank item format. | US | English | 30 | 20 minutes | Math/Reading/Spelling/Vocab. |
96 | Clerical Office | EN_MTHG2 | Math - General (form B) | Y | Skill/ Knowledge | This test contains questions that measure commonly used math skills, such as addition, subtraction, multiplication, division and percentages. Uses "Multiple-Choice" item format. | US | English | 30 | 20 minutes | Math/Reading/Spelling/Vocab. |
97 | Clerical Office | EN_MTH01 | Math - General (timed 20min) | Y | Skill/ Knowledge | This test contains questions that measure commonly used math skills, such as addition, subtraction, multiplication, division and percentages. Timed 20 minutes maximum. | US | English | Time-Based | 20 minutes | Math/Reading/Spelling/Vocab. |
98 | Clerical Office | NL_TYPST | NL Typetest | N | Simulation | Examinees are asked to type text from a copy. Scores measure typing speed and error rate. | International | Dutch | Time-Based | 5 minutes | International |
99 | Clerical Office | NZ_FLDAL | NZ Data Entry Test - Alphanumeric (F) | N | Simulation | The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input. | International | English for New Zealand | Time-Based | 5 minutes | International |
100 | Clerical Office | EN_LTRPR | Proofreading - Error Detection (form A) | N | Skill/ Knowledge | Examinees must find and highlight 20 errors found in on-screen text. | US | English | NA | 10 minutes | Clerical |