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Agent NameInquire Type (AGENT)Date of Inquire (AGENT)Time of Inquire (AGENT)Order numberPhone numberCustomer Name (AGENT)Description (AGENT)Feedback (TL)Status (TL)Date of call back (AGENT)Time of call back (AGENT)Feedback (AGENT)Handled byStatus
2
500Shrouk Mohamed​11/25/20248:00:00 PM201208541212JasminThe client wants to know if the event will be standing or seated and lounges also.Fan pit and Regular are standing categories
Lounge are seated

Closed11/25/20245:59:00 PMInformedShrouk MohamedClosed
3
501Esraa Elsaid​11/25/20248:20:00 PM1545180 //201005405219 Hana cst has a voucher from a Kevin Hart concert and wants to use it to book ( 1- ticket for, “Tetrat W Zekrayat” Ali Elhaggar - silver, in the middle if available.Order number:590906 / New balance:3080

Closed11/26/202411:36:21 AMInformedHager KhaledClosed
4
502Esraa Elsaid​11/25/20248:25:00 PM585605 ///201119660084//201027077760 mohammed cst informed that the event(MEMO 21-nov) is canceled and need a refund Refund will done within 14 working daysClosed11/26/202411:18:47 AMInformedHager KhaledClosed
5
503Esraa Elsaid​11/25/20248:45:00 PM201273966413MahmoudCst booked the tickets and did not receive any mails after paymentAmount will returnClosed11/26/202411:19:59 AMInformedHager KhaledClosed
6
504Tukka Ahmed​11/26/202410:27:06 AM579785 //
201117363020 		Yasser Cst asked about refund and need to know when the refund will done &
He complains about the delay
Inform CST that already within the 14 working days and refund will done on 28 NovClosed11/26/202411:44:33 AMInformedTukka AhmedClosed
7
505Hager Khaled​11/26/202411:02:23 AM586028 / 201278941018Abu BakrChange mailMail changedClosed11/26/202411:15:19 AMInformedHager KhaledClosed
8
506Hager Khaled​11/26/202411:04:34 AM0 10 66464878Something error to book Disco-Tech at CJCSolvedClosed11/26/202414:55:50 AMInformedHager KhaledClosed
9
507Hager Khaled​11/26/202411:11:00 AM1067305303HosaryThe client wants to know if he can take a chair with him because he has health problems event Red Bull SymphonicNo avalability Closed11/26/202412:26:32 AMInformedHager KhaledClosed
10
508Hager Khaled​11/26/202412:24:37 AM0 10 01760719Something error to book Disco-Tech at CJCSolvedClosed11/26/202414:56:49 AMInformedHager KhaledClosed
11
509Tukka Ahmed​11/26/202412:37:26 AM201028190811MohamedCst booked the tickets and did not receive any mails after paymentTechnical ErrorClosed11/26/202412:53:59 AMNo answer&sent mail
Shrouk: He Called us Back And Informed		Tukka AhmedClosed
12
510Hager Khaled​11/26/202413:06:15 AM1004298810abdulrhmanCst booked the tickets and did not receive any mails after paymentamount on hold and will be returnClosed11/26/202415:00:31 AMInformed Hager KhaledClosed
13
511Shrouk Mohamed​11/24/20248:06:00 PM
201012587624//572783//572790 ///Hana.ahmedtaha@yahoo.com
Hana
The client wants to know if she can take a chair because she and her companions have health problems and she was not aware before booking that the event would be standing and she wants a quick response.
No she cantClosed11/26/20241:27:00 PMInformed Shrouk MohamedClosed
14
512Shren Radwan​11/26/20247:24:10 AM 582822 // 01003715715 aymanCst wants to know what is the date on which the amount was debited from our accountinform him that amount will reflect within 14 owrking days Closed11/26/20248:39:41 AM informed Shren RadwanClosed
15
513Shrouk Mohamed​11/27/202410:26:01
201005890138///590856//ahmedsamir1954@yahoo.com
AhmedThe customer explained that when he printed the ticket, it was explained to him at the Ismailia outlet that the ticket had indeed been printed.Ask CST to go back to the outlet to print it Closed11/27/202411:57:00 AMInformed Shrouk MohamedClosed
16
514Tukka Ahmed​11/27/202411:46:0196590047449 / fbalnaser90@gmail.com / 584317Fatimacst asked about is the Boom Room, Open Air Mall indoor or outdoor? Indoor Closed11/27/202411:46:01Informed Tukka AhmedClosed
17
515Shren Radwan​11/27/202412:17:09 AMmostafa.ah12@icloud.com / mostafa.ah1294@gmail.com / 01033063663/ 53107
mostafa cst need to know if he approved or notOrder approved on this mail MOSTAFA.AH1294@GMAIL.COMClosed11/27/202413:56:43 AMInformed Shren RadwanClosed
18
516Shrouk Mohamed​11/27/20241:01:00 PM01001602118//591991//salahzulfikar@hotmail.comSalahcst booked from website and the amount withdraw from her bank account and didn’t receive confirmation mail.amount returned Closed11/27/20241:20:00 PMInformed Shrouk MohamedClosed
19
517Tukka Ahmed​11/27/20242:42:00 PM201005555033//karimgalileo@gmail.comkarimCst booked the tickets and did not receive any mails after paymentamount returned on 24 NovClosed11/27/20242:44:00 PMInformed Tukka AhmedClosed
20
518Shren Radwan​11/27/202416:00:15 AM01501570202 // mayar.sharaf2006@icloud.commayarCst booked the tickets and did not receive any mails after paymentno transaction done on all cards that she sent Closed11/27/202417:32:08 AMinformed Shren RadwanClosed
21
519Shren Radwan​11/27/202416:38:43 AM01005287857// ahmedshawky72shaw@gmail.comahmed Cst booked the tickets and did not receive any mails after paymentamount returned amount will reflect within 14 working days ask customer to make another order Closed11/27/202417:35:08 AMinformed Shren RadwanClosed
22
520Tukka Ahmed​11/27/202417:55:43 pM 201006637718 // 53234WafaaChange mailDone Closed11/27/20246:58:20 AMinformedHager HanyClosed
23
521Hager Fayez​11/27/20247:01:51 PM590856 //201005890138ahmed
The customer explained that when he printed the ticket, it was explained to him at the Ismailia outlet that the ticket had indeed been printed.
Done Closed11/27/202411/27/2024informed Hager FayezClosed
24
522Hager Hany​11/27/20247:15:37 AM52693engy cst want to know approve or reject approved for 1 ticket Closed11/27/20247:22:37 PMinformedHager HanyClosed
25
523Alaa Osama​11/27/20249:37:32 AM1001100630 // paki.rhamzawy@gmail.com PakinamCst booked the tickets and did not receive any mails after paymentAmount returnedClosed11/28/202410:48:48 AM
No answer&sent mail/ informed hager fayez
Alaa OsamaClosed
26
524Alaa Osama​11/27/202410:07:56 PM585140mohamed cst asked about refund and need refund urgeeeent and he’s very angryinform him that amount will reflect within 14 owrking days Closed11/28/202410:52:53 AMinformedAlaa OsamaClosed
27
525Hager Hany​11/28/202410:03:43 AM585744mona cst book with valu and the event cancel and the amount was not return memo will done next weekClosed
28
526Hager Hany​11/28/202410:05:43 AMyasmine.sadek4@gmail.com // 21010354326Yasmine cst book and didn’t receive any email Amount will return ask CST to book again Closed11/28/202410:44:27 AMinformedHager HanyClosed
29
527Hager Hany​11/28/202410:37:31 AM
hassoyassohasso1562002@gmail.com // +201126828609
Hassan cst book and didn’t receive any email Amount will return ask CST to book again Closed11/28/202410:43:37 AMinformedHager HanyClosed
30
528Alaa Osama​11/28/202411:56:01 AM54146 / 01014114992mohamed cst want to know approve or reject On holdClosed11/28/202412:57:38 PMinformedHager HanyClosed
31
529Hager Fayez​11/28/202412:25:23 AM4917682064591Serri MahmoodCst says he booked the tickets and did not receive any mails after paymentAmount will return ask CST to book again Closed11/28/202412:59:38 PMinformedHager HanyClosed
32
530Hager Hany​11/28/20241:23:35 PM54208~fatma change email done Closed30/11/20245:59:37 PMinformedHager HanyClosed
33
531Hager Fayez​11/28/20241:58:17 AM
1063895902 / youmnayasser45@gmail.com
youmnacst said that there is amount 209 egp withdraw from her account to oursNo transaction except the 3 orders Closed11/28/20242:45:16 AMinformed Hager FayezClosed
34
532Esraa Elsaid​11/28/20242:24:00 PM
01007983585 /ABDELRAHMANHESHAM35@GMAIL.COM
abd elrahmancst book and didn’t receive any emailwill returnClosed11/28/20249:04:00 PMUnreachedEsraa ElsaidOpen
35
533Moataz Hesham​11/28/20242:44:50 AM01028990219 / amiraaosman5@gmail.comamira tamercst book and didn’t receive any emailwill returnClosed11/28/20243:31:01 AMinformedMoataz HeshamClosed
36
534Moataz Hesham​11/28/20243:30:08 AM01110598482 // 593238arwa593238done Closed11/28/20245:24:20 AMno answer Moataz HeshamOpen
37
535Esraa Elsaid​11/28/20244:39:00 PM21090699914heba inquiry : Is the event(I love you, you are perfect, now change ) in Arabic or English?The show will be in arabicClosed11/28/20249:02:00 PMno answer Esraa ElsaidOpen
38
537Samira Samy​11/28/20245:43:03 AM572783/572790HanaCst needs to know whether the place is out door or in doorOutdoorClosed11/28/20248:58:17 AMUnreachedSamira SamyOpen
39
538Esraa Elsaid​11/28/20246:13 PM592613 /201222174571mary Wrong Reservations/cst made anew 593570 order to refund this 592613DoneClosed11/28/20249:00 PMinformed Esraa ElsaidClosed
40
539Samira Samy​11/28/20247:07:26 AM589780/01005893430AyaCST refused to wait to get the money back after the party and needed a refund as soon as possible14 working days start from Sunday 1/12Closed12/1/202410:34:50 AMinformed Hager KhaledClosed
41
540Hager Fayez​11/28/20247:07:42 AM1096350001NellyCst says he booked the tickets and did not receive any mails after paymentAmount returnedClosed12/1/202410:36:15 AMno answer Hager KhaledClosed
42
541Hager Khaled​11/28/202411:57:48 AM1210555527maisacst need to know where will it be the event in the mall of Egypt event red bullClosed12/2/202415:22:21 AMinformedHager KhaledClosed
43
542Alaa Osama​11/29/20242:14:45 AM1014242522 / ahmedwael601@icloud.comAhmed cst book and didn’t receive any email Will returnClosed11/29/20242:22:10 AMinformedSamira SamyClosed
44
543Alaa Osama​11/29/20242:31:55 AM54374 / 01224499101mariocst want to know approve or reject ApprovedClosed11/29/20242:45:55 AMinformedAlaa OsamaClosed
45
544Esraa Elsaid​11/29/20245:31:57 PM201060715444NardineCst says he booked the tickets and did not receive any mails after paymentWill returnClosed11/29/20247:50informed Esraa ElsaidClosed
46
545Shren Radwan​11/29/202415:53:03 PM1113213980MohamedCst booked the tickets and did not receive any mails after paymentwill returnClosed11/29/202417:57:19 AMinformed Shren RadwanClosed
47
546Esraa Elsaid​11/29/20246:26:09 AM201097780780omar Cst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed11/30/20245:30informed Esraa ElsaidClosed
48
547Alaa Osama​11/29/20246:49:34 AM566448Nadeen
cst booked cash from Manouche Mohandseen and the branch told her that the tickets is e-tickets and didn’t receive her any tickets and cst need refund
infrom CST to refund cash from TMBO normalyClosed12/1/20245:59:12 AMinformed Alaa OsamaClosed
49
548Shren Radwan​11/29/202418:55:49 AM54388//1126623013 ahmed change mail DoneClosed11/29/202419:24:17 PMinformed Shren RadwanClosed
50
549Alaa Osama​11/29/20247:53:27 AM53914Nouranchange mail DoneClosed11/29/20248:09:19 AMinformed Alaa OsamaClosed
51
550Shren Radwan​11/29/20248:50:31 AM594652michaelchange mailDoneClosed11/29/202411:13:39 AM
unreached&sent mail and sms informed
Shren RadwanClosed
52
551Esraa Elsaid​11/30/202410:36:10 AM54470omer cst want to know approve or rejecton hold Closed30/11/2024informed Esraa ElsaidClosed
53
552Shren Radwan​11/30/202412:20:09 AM
1220525006// ashraf25672@gmail.com
AshrafCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed11/30/202413:29:22 AMinfromed Shren RadwanClosed
54
553Shren Radwan​11/30/202413:03:39 AM1097308087// ah6736818@gmail.comahmed Cst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed11/30/202413:31:05 AMinformed Shren RadwanClosed
55
554Shren Radwan​11/30/202413:57:15 AM54424// 01144896186momencst want to know approve or rejectrejectClosed11/30/20247:06:43 AMinformed Shren RadwanClosed
56
555Shren Radwan​11/30/202416:48:50 AM
1284735651 pavlyy619@gmail.com
pavly Cst booked the tickets and did not receive any mails after paymentwill return Closed12/1/202410:39:35 AMno answer/esraa informed Hager KhaledClosed
57
556Shren Radwan​11/30/202416:51:37 AM596129 /// 01022295835sanacst refund for Aziz Maraka and Siilawy liveno refund or exchange Closed11/30/20248:34:57 AMinformed Alaa OsamaClosed
58
557Shren Radwan​11/30/202417:41:24 AM01017681366/farah.gh@hotmail.comfarah cst booked and did’nt receive any mail and he contact the bank and told him that the amount on hold and need rejectwill returnClosed11/30/20246:05:44 AMinformed Alaa OsamaClosed
59
558Esraa Elsaid​11/30/20248:02:35 AM201222103497 /563299MuhammadThe customer needs to refund before 1-dec before paying the first value installmentdoneClosed11/30/20248:42:20 AMinformedAlaa OsamaClosed
60
559Shren Radwan​11/30/20248:01:37 AM597108ezzchange maildoneClosed11/30/20246:12:16 AMinformedAlaa OsamaClosed
61
560Tukka Ahmed​11/30/20246:15:29 AM578673 // 201023331932 MONTASERcst need to know the location of event and need to know if it indoor or outdoor? Outdoor / exact location will checkClosed12/2/20248:41:00 PMinformedTukka AhmedClosed
62
561Alaa Osama​11/30/20246:42:26 AM580336Aliecst need to know the conceret indoor or outdoorOutdoorClosed12/1/20245:41:10 AMinformedAlaa OsamaClosed
63
562Alaa Osama​11/30/20248:21:48 AM570152Omarneed refund in another way because he can't come to tmbo and wait call from us tomorrowCST can he make refund ch from TantaClosed12/1/20245:31:29 AMinformedAlaa OsamaClosed
64
563Alaa Osama​11/30/20249:30:48 PM1635049Omar cst need to book 3 tickets from the voucher for tul8te event598234Closed12/1/20245:12:52 AMinformed Alaa OsamaClosed
65
564Esraa Elsaid​12/1/202412:46:33 PM598258 //01003421287janaCst booked the tickets and did not receive any mails after paymentAmount will return Closed12/1/20243:10:10 AMinformed Esraa ElsaidClosed
66
565Esraa Elsaid​12/1/20241:39:06 PM201092201166sobhyThe customer booked twice, the amount was deducted twice, and he did not receive any emailDeclinedClosed12/1/20243:07:00 PMinformed Esraa ElsaidClosed
67
566Shren Radwan​12/1/20244:19:02 AM1155603665 / yassminehassan00@gmail.com yassminCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12/1/20246:41:34 AMINFORMED Shren RadwanClosed
68
567Alaa Osama​12/1/20242:29:44 AM583376MoustafaCst wants to know when will the refund is donecst informed refund will be done within this weekClosed12/1/20242:31:10 AMinformedAlaa OsamaClosed
69
568Esraa Elsaid​12/1/20242:55:00 AM201090767666ahmed Cst booked the tickets and did not receive any mails after paymenthave order completed and other will return Closed12/1/20246:00:32 PMinformed Esraa ElsaidClosed
70
570Alaa Osama​12/1/20244:43:13 AM1011835811raniacst need arn Closed
71
571Alaa Osama​12/1/20245:56:24 AM1692530ahmed
Cst need refund urgent on the bank account and said that the amount returned to him as a voucher and wait call from us on 01016666904
sent to khaled /inform him that amount wil reflect within this week or next week Closed12/9/20242:06:33 AMinformedAlaa OsamaClosed
72
572Esraa Elsaid​12/1/20246:07:47 AM518203///201153787099ahmed cst informed that we would refund the amount to him via Cash Deposit on Thursday and asked to send the data via WhatsApp, as he does not have an email .refund will done on ThursdayClosed
73
573Abdallah Reda​12/1/20247:34:36 AM1279602558 / mikoessam@gmail.comMichael EssamCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12/1/20247:34:36 AMinformedAbdallah RedaClosed
74
574Alaa Osama​12/1/20248:54:48 AM565434Yousefcst need us to refund the retail location pick up fees beacause he sees that the change came from us it's not his fault he printed the tickets aleadry that means he used our serviceClosed12/2/20246:08:20 AMinformedAlaa OsamaClosed
75
575Shren Radwan​12/1/202411:54:43 AM01060138752 / Sarahazzam3@gmail.com SARAHCst booked the tickets and did not receive any mails after paymentVoided Closed12/1/202412:00:18 PMinformedShren RadwanClosed
76
576Hager Fayez​2/12/202410:38:39 AM
1003382228 / karimawfa@gmail.com
KarimCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed2/12/202410:58:53 AMinformed Hager FayezClosed
77
577Hager Fayez​2/12/202410:57:13 AM
1021800430 / dryaramedhat.ym@gmail.com
yara Cst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed2/12/202412:30:45 AMno answer &send email / hager khaled: informed Hager FayezClosed
78
578Samira Samy​12/2/20241:46:13 AM1020995037///Adelnour909@gmail.comNour AdelCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12/2/20243:04:06 AMinformedSamira SamyClosed
79
579Samira Samy​12/2/20241:47:22 AM1014682031//seifal3eraky@gmail.comSeif AlerakyCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12:00 AM2:31:22 AMinformed Samira SamyClosed
80
581Tukka Ahmed​12/2/20242:19:57 PM201014483174Fatma Tamer Ashour X Legecy// Cst need to know the conceret indoor or outdooroutdoorClosed12/2/20248:38:00 PMinformedTukka AhmedClosed
81
582Hager Hany​12/2/20242:21:35 AM1114202020Mohamed cst want to know dress code formal and the event was indoor or out door Formal / in doorClosed12/2/202415:01:13 AMinformed Hager KhaledClosed
82
583Alaa Osama​12/2/20243:10:45 AM555520HendThe bank informed the cst that there is nothing returned to her account again and she asked if she can get an ARNwill get the ARNClosed
83
584Alaa Osama​12/2/20243:47:10 AM583376Moustafacst need to know exact date that refund will be done on itOn ThursdayClosed12/2/20249:11:20 AMinformed Alaa OsamaClosed
84
585Hager Hany​12/2/20244:04:20 PM1020016966ahmed cst want to know enter from which door will get answer on Wednesday Closed
85
586Alaa Osama​12/2/20244:36:03 AM599910Mohamedchange mail DoneClosed12/2/20246:02:47 AMinformed Alaa OsamaClosed
86
587Hager Fayez​12/2/20244:47:36 AM1001963032/Civ.ammas@gmail.com ahmed Cst says he booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed
87
588Alaa Osama​12/2/20245:56:45 AM1025111695Muhammadthere is amount 1420 withdraw from cst twice once is confirmed and the second is declined but there is refund returned to him with 1420 and he asked us to check this is which refundAmount returned Closed12/2/20247:26:24 AMinformed Alaa OsamaClosed
88
589Hager Hany​12/2/20246:32:02 PM1140325007Ezz EL-DeinCst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12/2/20248:00:00 PMinformed Hager HanyClosed
89
590Hager Hany​12/2/20246:44:20 AM1023252593walidcst want to know if there is food court or not YesClosed
90
591Alaa Osama​12/2/20247:05:06 AM601229hanachange mail have email on her email -DoneClosed12/2/20249:13:52 AMinformed Alaa OsamaClosed
91
592Alaa Osama​12/2/20247:20:29 AM1001157669HaithamCst booked the tickets and did not receive any mails after paymenthave order completed and the other will return Closed12/2/20248:52:04 AMinformed Alaa OsamaClosed
92
593Hager Hany​12/2/20247:33:20 PM518203ismail cst want the amount of the fees sent to finance Closed12/2/20248:52:04 AMinformed Hager HanyPending Internal Feedback
93
594Alaa Osama​12/2/20247:44:14 AM 574631 , 574616Halacst need to know how the venue will be organized
Inform her that event will be standing we recommend arriving early to secure the best possible spot for viewing the stage
Closed12/2/20248:01:07 AMinformed Alaa OsamaClosed
94
595Shrouk Mohamed​12/2/20247:57:00 PM1021002807farah cst want to know if there is dress code Show timesPending Internal Feedback
95
596Alaa Osama​12/2/20248:31:09 AM1005402061ranacst need to know tamer ashour event is standing or seatedStandingClosed12/2/20242:07:30 AMinformed Alaa OsamaClosed
96
597Hager Hany​12/2/20249:13:40 AMMohameddorry@hotmail.commohamed Cst booked the tickets and did not receive any mails after paymentamount will return ask CST to book againClosed12/2/20249:47:20 AMinformed Hager HanyClosed
97
598Hager Hany​12/2/20249:54:00 AM1003218668* Yomna mohamedExact location of the eventPending Internal Feedback
98
599Esraa Elsaid​12/3/202410:36:17 AM201008705796Ashrafcst need to know the exact location of the party inside the mallPending Internal Feedback
99
600Tukka Ahmed​12/3/202410:50:17 AM1055981237// 01142895545daliaCst says he booked the tickets and did not receive any mails after paymentamount not entered to our account ask CST to check wih her bankClosed12/3/202412:59:20 PMinformed Tukka AhmedClosed
100
601Hager Hany​3/12/20248:06:25 PMMohamedharidy2003@gmail.com //01062009998mohamed Cst booked the tickets and did not receive any mails after paymentWill send new order to him / ticket sentClosed12/3/202412:50:20 PMinformed Hager HanyClosed