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TimestampAGENT:INQUIRY/ISSUE:ORDER ID:SKUSHORT DESCRIPTION OF THE ISSUE/CONCERNWITH PROOF?Order ID ( If No Order please put NA )SKU/PIDCustomer's Inquiry or Request ManualSource ( Please provide the Ticket ID, Chat ID, or Calls )Order IDSKUTracking NumberCourier DeliveryPlease provide the latest update in the tracking websiteDelivery Issues/ConcernDATE HANDLEDHANDLER
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26/08/2025 14:41:44Ferd VictoriaCHANGE ADDRESS REQUEST115039851TRAP-CAGE-6623
pls change address to Jackman Court, Beaconsfield, Qld 4740
NO27/08/2025JOHN
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27/08/2025 08:07:20Ferd VictoriaQUALITY ISSUE111432688AWN-15X3-CLR
QUALITY ISSUE blows out / falls off of the panels everytime they are windy.
YES27/08/2025JOHN
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27/08/2025 11:41:15Edmond PiliPRODUCT/MANUAL INQUIRYN/A197897
ARE THE GLOBES IN PLASTIC?
V2508270228/08/2025JOHN
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27/08/2025 12:55:06Edmond PiliREQUEST TRACKING NUMBER22202956PT1122-L-BKno tracking / not sent outNO28/08/2025JOHN
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27/08/2025 13:31:13Marc De VeraPRODUCT/MANUAL INQUIRYNA 53214
https://www.trademe.co.nz/a/marketplace/building-renovation/electrical-lighting/lights/hanging-lights/listing/5492253011?qna=true&bof=lNMuxdr9
https://www.trademe.co.nz/a/marketplace/building-renovation/electrical-lighting/lights/hanging-lights/listing/5492253011?qna=true&bof=lNMuxdr9
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28/08/2025 13:34:56Chris DesembrenaWAREHOUSE22163307DS1007-700G-SK
it not what i ordered at all. I ordered a big duvet and ingot a lap pillow and board. cx received PT1252-L-GN
YES29/08/2025JOHN
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28/08/2025 15:51:49Chris DesembrenaCANCEL ORDER22228100CT-GAS-2B-SScan we still cancel this orderNO29/08/2025JOHN
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29/08/2025 12:07:29Ruth RuinCOURIER/ DELIVERY114857733VXL326840
TEAMGE(TOLL)00093275103237182113,TEAMGE(TOLL)00093275103237182120
TOLL IPEC
delivered- penge po POD as per sir ed
Request POD ( Proof of delivery )01/09/2025PAULO
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31/08/2025 09:46:54Paulo OmbaoWAREHOUSE
Order ID: 22109060
SKU: AR-GRASS-10-205M-OL
eceived 1m width not 2m width which doesnt cover my patio.
YES01/09/2025PAULO
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02/09/2025 15:25:28Ferd VictoriaFAULTY114484132PT1221-XXL-BK
One of them has sagged so much my dog is practically sleep on the ground
YES03/09/2025JOHN
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02/09/2025 15:51:32Ferd VictoriaWAREHOUSE115049504CS_ACODHAM7DRW-BK-AB2 parcels received same boxYES03/09/2025JOHN
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03/09/2025 08:27:39Ferd VictoriaNOT AS DESCRIBED115022980VXL242689The item is too smallYES03/09/2025JOHN
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03/09/2025 09:46:49Ferd VictoriaCANCEL ORDER115106882GUITAR-E-BASS-ACCcx wants to cancel the orderNO03/09/2025JOHN
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04/09/2025 11:15:39Ferd VictoriaREQUEST TRACKING NUMBER115063901AQ-HW303pls provide tracking numberNO04/09/2025JOHN
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05/09/2025 10:53:09Marose AsistioCOURIER/ DELIVERY115077364DH-50B-BKMS0015095591Fastway/ Aramex
Delivered Beresfield (Newcastle)
05/09/2025
Customer provided wrong address06/09/2025JOHN
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06/09/2025 06:09:03Verlyn CruzMISSING PARTS22226617EJ1911-6
there were only 3x vacuum rolls. auction I paid for was for 6x rolls.
YES06/09/2025JOHN
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07/09/2025 16:53:32Paulo OmbaoCANCEL ORDER
Order ID: 115128571
SKU: TJBC-2527-GRcancel orderNO09/09/2025JOHN
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08/09/2025 09:23:41Ruth RuinDAMAGED ON ARRIVAL114916349VXL170915damaged and missing screwsNO09/09/2025JOHN
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08/09/2025 09:24:20Ruth RuinDAMAGED ON ARRIVAL114797814VXL3147471damaged and missing screwsNO09/09/2025JOHN
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08/09/2025 10:53:50Ferd VictoriaCHANGE ADDRESS REQUEST115150476GAZEBO-POP-C-3X3-WH
pls change address to 5/23 Harris Street PALMYRA 6157
NO09/09/2025JOHN
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10/09/2025 08:34:10Chris DesembrenaDAMAGED ON ARRIVAL22246268EJ1911-6
the package was badly damaged and only had 4 rolls of bags enclosed.
YES10/09/2025JOHN
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11/09/2025 15:38:02Reyel VictoriaFAULTY22162440FIT-H-VP-ROUND-WH
faulty; When using it yesterday with 5 minutes still to go it just stopped.
YES
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