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TimestampAGENT:INQUIRY/ISSUE:ORDER ID:SKUSHORT DESCRIPTION OF THE ISSUE/CONCERNWITH PROOF?Order ID ( If No Order please put NA )SKU/PIDCustomer's Inquiry or Request ManualSource ( Please provide the Ticket ID, Chat ID, or Calls )Order IDSKUTracking NumberCourier DeliveryPlease provide the latest update in the tracking websiteDelivery Issues/ConcernDATE HANDLEDHANDLER
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17/10/2025 09:47:25Reyel VictoriaDAMAGED ON ARRIVAL22445605EFL-D-03B-2000-BKdamaged remote control YES17/10/2025JOHN
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17/10/2025 12:01:33Marose AsistioCOURIER/ DELIVERY115448227CS_ACAT-D-4ST-143-GRN/AN/AN/AWithin Eta / No scanning - follow up delivery19/10/2025PAULO
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20/10/2025 12:16:50Will BalanoyosCOURIER/ DELIVERY115438277ODF-CHAIRPP601-BK-4X7865703077149TGEPartial delivery (1)Incomplete parcel received ( For kitting part only )20/10/2025PAULO
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20/10/2025 12:31:17Will BalanoyosCANCEL ORDER115501413MATTRESS-BET-Dcx wants to cancelNO20/10/2025PAULO
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20/10/2025 12:43:33Chris DesembrenaFAULTY22369177CSAW-92CC-N-OV-RDWH
the air filter was blocked so using an air gun to clean the filter the saw started sadly
NO20/10/2025PAULO
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23/10/2025 03:09:15Marose AsistioCOURIER/ DELIVERY115502916VXL806517N/AN/AN/AWithin Eta / No scanning - follow up delivery24/10/2025JOHN
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23/10/2025 07:15:50Ruth RuinCOURIER/ DELIVERY22524920
AR-GRASS-TAPE-10M and AR-GRASS-PINS-100
N/AN/Apa update po tracking# Within Eta / No scanning - follow up delivery24/10/2025JOHN
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23/10/2025 10:17:30Chris DesembrenaWAREHOUSE22480669EJ1911-6only 3 x rolls turned up NO24/10/2025JOHN
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24/10/2025 07:05:58Marose AsistioCOURIER/ DELIVERY115493397PT1027-XL-GY-COVERN/AN/AN/AWithin Eta / No scanning - follow up delivery24/10/2025JOHN
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24/10/2025 07:19:20Ruth RuinCHANGE ADDRESS REQUEST115536799CAT-3ST-100-LIGRCX DETAILS PO PAKI BIGAY SA SUPPLIER


Wayne Clark
Ph 0418665806
47b Gallagher Rd, Nemingha NSW 2340		NO24/10/2025JOHN
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24/10/2025 10:23:19Edmond PiliREQUEST TRACKING NUMBER115484255IVT-6315-BKasking status of IVT-6315-BKNO
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24/10/2025 10:44:35Edmond PiliREQUEST TRACKING NUMBER115520090SG1014-1x10morder statusNO
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24/10/2025 11:08:40Ferd VictoriaREQUEST TRACKING NUMBER115492522KPF-TBCH-BU-9PCpls update the tracking numberNO
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24/10/2025 11:12:39Ferd VictoriaREQUEST TRACKING NUMBER115485815VXL150778pls update the tracking infoNO
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24/10/2025 12:44:43Ferd VictoriaCANCEL ORDER115540908LYYKDGDLHJPENBZ1JV0
Can I please cancel these items as they are not going to be suitable for my elderly father. Can I please have a refund please
NO
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