CFPB Enforcement Actions (through April 2017)
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Companies and Types of Misconduct
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DefendantDateGeneral Misconduct
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Security National Automotive Acceptance CompanyApril 26, 2017Company failed to provide redress for illegal collection tactics
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Experian March 23, 2017Deceiving consumers about the credit scores it sold to consumers
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Nationstar Mortgage March 15, 2017False HMDA reporting
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Woodbridge Gold & PawnFebruary 2, 2017Misstating the charges associated with pawn loans
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Mastercard and UniRushFebruary 1, 2017Denied consumers access to their own money; Botched the processing of deposits and payments; Gave consumers inaccurate account information; Failed to provide customer service to consumers impacted by the breakdowns
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Prospect Mortgage, LLC; ReMax Gold Coast and Keller Williams Mid-Willamette; Planet Home LendingJanuary 31, 2017Split fees with a mortgage servicer to obtain consumer referrals
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CitiFinancial ServicingJanuary 23, 2017Kept borrowers in the dark about options to avoid foreclosure and burdened them with excessive paperwork when applying for foreclosure relief
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CitiMortgage, Inc.January 23, 2017Kept borrowers in the dark about options to avoid foreclosure and burdened them with excessive paperwork when applying for foreclosure relief
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Works and Lentz, Inc., Works and Lentz of Tulsa, Inc., & Harry A. Lentz, Jr.January 9, 2017Falsely representing that debt collection letters were from attorneys
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TransUnion and Equifax, Inc. January 3, 2017Deceived consumers about usefulness / actual cost of their credit scores, and lured consumers into products with costly recurring payments
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Military Credit Services, LLCDecember 20, 2016Made improper disclosures regarding loans offered
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Moneytree, Inc. December 16, 2016Mislead consumers with deceptive online advertisements and collection letters, and made unauthorized electronic transfers from consumers' bank accounts
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American Advisors Group, Reverse Mortgage Solutions, Aegean FinancialDecember 7, 2016Made false and deceptive statements in the sale of reverse mortgages
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Navy Federal Credit UnionOctober 11, 2016Made false threats about debt collection to its members, and restricted account access when members had a delinquent loan
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Flurish, Inc.September 27, 2016Failed to deliver the promised benefits of its product (incl. did not give opportunity to build credit and provide access to cheaper loans, as promised)
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TMX Finance LLCSeptember 26, 2016Lured consumers into costly loan renewals using misleading information, exposed personal information to application references
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Bridgepoint Education, Inc. September 9, 2016Deceived students into taking out private student loans that cost more than advertised
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Wells Fargo Bank September 8, 2016Secretly opened unauthorized deposit and credit card accounts
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First National Bank of Omaha August 25, 2016Deceptive marketing to lure consumers into debt cancellation add-on products, and charged consumers for credit monitoring services that were not provided
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Wells Fargo Bank August 22, 2016Illegal private student loan services increased costs and unfairly penalized certain student loan borrowers
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Santander Bank July 14, 2016Deceptively marketed overdraft services, and enrolled customers without their consent
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BancorpSouth Bank June 29, 2016Discriminatory mortgage lending practices
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David Eghbali May 26, 2016Illegal mortgage fee-shifting scheme
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Pressler & Pressler, LLP, Sheldon H. Pressler, Gerald J. Felt April 25, 2016Pursued unfair and deceptive debt collection lawsuits based on flimsy / nonexistent evidence
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New Century Financial Services, Inc. April 25, 2016Pursued unfair and deceptive debt collection lawsuits based on flimsy / nonexistent evidence
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Dwolla, Inc. March 2, 2016Deceived consumers about data security practices and safety of its online payment system
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Student Aid Institute, Steven Lamont March 2, 2016Illegally tricked borrowers into paying feeds for federal loan benefits and misrepresented affiliation with government
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Citibank February 23, 2016Overstated the APR of accounts sold to debt buyers
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Citibank, Department Stores National Bank, CitiFinancing Servicing, LLC February 23, 2016Altered affidavits in connection with Citibank's illegal debt sales and collection practices
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Solomon & Solomon, P.C. February 23, 2016Altered affidavits in connection with Citibank's illegal debt sales and collection practices
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Faloni & Associates, LLC February 23, 2016Altered affidavits in connection with Citibank's illegal debt sales and collection practices
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Toyota Motor CreditFebruary 2, 2016Discriminatory auto loan pricing
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Herbies Auto LoansJanuary 21, 2016Abusive financing schemes, misleading customers
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CarHopDecember 17, 2015providing damaging, inaccurate consumer information to credit reporting companies
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EZCORP, Inc. December 16, 2015Illegal debt collection practices
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EOS CCADecember 7, 2015Illegal debt collection practices
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Clarity Services, Inc.December 3, 2015Illegally obtaining consumer credit reports
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General Information Services and e-background-checks.com October 29, 2015Failure to ensure information about job applicants was accurate
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Security National Automotive Acceptance CompanyOctober 28, 2015Illegal debt collection practices
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Westlake Services, LLC and Wilshire Consumer Credit, LLC October 1, 2015Illegal debt collection tactics
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Fifth Third BankSeptember 28, 2015Auto lending discrimination and illegal credit card practices
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Hudson City Savings Bank September 24, 2015Discriminatory redlining practices
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Encore Capital Group and Portfolio Recovery Associates September 9, 2015Deceptive debt collection habits
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Springstone Financial, LLC August 19, 2015Deceptive credit enrollment tactics
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Citizens BankAugust 12, 2015Failure to credit full deposited amount
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Residential Credit SolutionsJuly 30, 2015Block consumer attempts to save their homes from foreclosure
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Paymap Inc. and LoanCare, LLC July 28, 2015Deceptive advertising
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Student Financial Aid Services, Inc.July 23, 2015Illegal recurring billing scheme
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Discover Bank July 22, 2015Illegal student loan servicing practices
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CitibankJuly 21, 2015Illegal credit card practices
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American Honda Finance Corporation July 14, 2015Discriminatory auto loan pricing and compensation practices
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Affinion Group Holdings, Inc., and Intersections Inc. July 1, 2015Unfairly charging consumers for credit card add-on products they did not receive
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Syndicated Office Systems, LLCJune 18, 2015Mishandling consumer credit reporting disputes
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Security National Automotive Acceptance CompanyJune 17, 2015Aggressive debt collection tactics against service members
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Guarantee Mortgage CorporationJune 5, 2015Illegally paid branch managers in part on the interest rates of loans they closed
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PHH Corp. June 4, 2015Illegally referred consumers to mortgage insurers in exchange for kickbacks
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RPM Mortgage, Inc.June 4, 2015Steering consumers into costlier mortgages
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Hoffman Law GroupMay 29, 2015Deceptive Collection of Illegal Advance Fees
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Provident Funding AssociatesMay 28, 2015Discriminatory Mortgage Pricing
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PaypalMay 19, 2015Illegally signed up consumers for unwanted online credit
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Sprint and VerizonMay 12, 2015Unauthorized Charges on Customers' Mobile Bills
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Nationwide Biweekly Administration, Inc., Loan Payment Administration LLCMay 11, 2015Deceptive mortgage payment program
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Genuine Title, LLC and individuals April 29, 2015Mortgage kickback scheme
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Regions Bank April 28, 2015Unlawful overdraft practices
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Green Tree Servicing (April 21, 2015)April 21, 2015Mistreating borrowers trying to save their homes
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Fort Knox National Company and Military Assistance CompanyApril 20, 2015Charging hidden fees to service members
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J Thomas Development of NM, Inc.April 14, 2015Illegal tax refund scheme
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RMK Financial April 9, 2015Deceptive mortgage advertising
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National Corrective GroupMarch 30, 2015Deceptive threats and intimidation of consumers
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All Financial Services, Flagship Financial Group, American Preferred LendingFebruary 12, 2015Deceptive mortgage advertising
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NewDay Financial February 10, 2015Deceptive mortgage advertising and kickbacks
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Continental Finance Company, LLC February 4, 2015Illegal credit card practices
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Corinthian Colleges/ECMC February 3, 2015Payday Student Lending Scheme
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Wells Fargo and JPMorgan Chase January 22, 2015Illegal mortgage kickbacks
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Freedom Stores, Inc., Freedom Acceptance Corporation, and Military Credit Services LLC December 18, 2014Illegal debt collection practices against service members
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Union Workers Credit Services December 17, 2014Deceptive marketing of a sham credit card
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Sprint Corporation December 17, 2014Allowing unauthorized third-party charges
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College Education Services December 11, 2014Debt relief scams on student loans
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Premier Consulting Group LLCDecember 4, 2014Illegally charging for upfront fees for debt-settlement services never received
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DriveTimeNovember 19, 2014Harassing debt collection tactics and inaccurate reporting to credit reporting agencies
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Franklin Loan CorporationNovember 13, 2014Steering consumers into costlier mortgages
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M&T Bank October 9, 2014Deceptive advertising for checking accounts
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Lighthouse TitleSeptember 30, 2014Mortgage kickback agreements
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Flagstar BankSeptember 29, 2014Violations of mortgage servicing rules
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US Bank September 25, 2014Illegal billing practices
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Global Client SolutionsAugust 25, 2014Helping companies charge consumers illegal upfront fees
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First Investors Financial Services Group Inc.August 20, 2014Distorting consumer credit records
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USA Discounters, Ltd.August 14, 2014Fee scam targeting service members; deceptive marketing
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Amerisave Mortgage Corporation, Novo Appraisal Management, and Patrick MarketAugust 12, 2014Deceptive mortgage lending scheme
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Rome FinanceJuly 29, 2014Predatory lending scheme targeting service members
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Ace Cash ExpressJuly 10, 2014Illegal and harassing debt collection tactics
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GE Capital Retail Bank June 19, 2014Illegal and discriminatory credit card practices
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SunTrust Mortgage, Inc.June 17, 2014Systemic mortgage servicing misconduct
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Stonebridge Title Services, Inc. June 12, 2014Illegal kickbacks for mortgage referrals
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RealtySouth May 28, 2014Mortgage disclosure violations
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Bank of America, FIA Card ServicesApril 9, 2014Illegal credit card practices
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Fidelity Mortgage CorporationJanuary 16, 2014Funneling illegal kickbacks to banks
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American ExpressDecember 23, 2013Illegal credit card practices
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