Service Cloud Consultant Certification- 23 Links of Success (By 0to1Code.Com)
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1
Case Management Implementation Guidehttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_case_implementation_guide.pdf
2
Setting Up Customer Supporthttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_supportadmin_cheatsheet.pdf
3
The Admin's Guide to Entitlement Management
http://resources.docs.salesforce.com/218/12/en-us/sfdc/pdf/salesforce_entitlements_implementation_guide.pdf
4
Salesforce Knowledge Guide (Classic)http://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf
5
Using The Console Tabhttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_agent_console_cheatsheet.pdf
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Getting To Know Case Feedhttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_case_feed_cheatsheet.pdf
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Tips & Hints For Support Repshttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_supportrep_cheatsheet.pdf
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Tips & Hints For Solutionshttp://resources.docs.salesforce.com/218/13/en-us/sfdc/pdf/salesforce_solutions_cheatsheet.pdf
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Service Cloud
You cab leave below topis from this guide:
1. Case Management
2. Knowledge
3. Einstein for Service
4. Field Service
5. More Features
https://help.salesforce.com/articleView?id=service_cloud.htm&type=5
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Read the topics in bold very carefully.
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Note: Most of the links are copied from trailmix and salesforce resource guides to maintain a single list to read in one place.
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