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1 | Nama Akun | Komentar | Rating | Waktu | Tahun | |||||||||||||||||||||
2 | Tito Haseng | My last transaction is horrible, seller not inform me that one of the items is out of stock. I receive the package and just finished my transaction on app. Only realize i'm missing an item after opening it. When go to the app for filling my complain, the 'COMPLAIN' option is no longer there!! Try read all the articles on your 'care page' only to find no help at all. And one more, your CS line also already not available. Cmon! What happen tokopedia?where'sall the costumer care and protection go? | 1 | September 15, 2025 | 2025 | |||||||||||||||||||||
3 | Gilang Sihbudi | Lazy customer service. They prefer using bots and automatic response. The customer service also can't do anything when there's a problem. Customer service can't even service the customers. They rely on us contacting the seller if there's a problem. The least they could do is apologising, but they aren't even trained to do that apparently. How did tokopedia even "won" an award for customer service is a mystery. | 1 | September 21, 2025 | 2025 | |||||||||||||||||||||
4 | Angelicious | There's a problem with the item I purchased. The vendor sent the wrong item and I instantly filled out the complain. Finally, decided to return the item and ask for the pick up from tokopedia, but the courier didn't come until the last day of the limit time to return and the status changed into drop off, which already late for me to do. The complain then assessed to be done by tokopedia. But, the problem actually still not solved. I'm so disappointed for their service because of this. | 1 | July 8, 2025 | 2025 | |||||||||||||||||||||
5 | Tito Haseng | My last transaction is horrible, seller not inform me that one of the items is out of stock. I receive the package and just finished my transaction on app. Only realize i'm missing an item after opening it. When go to the app for filling my complain, the 'COMPLAIN' option is no longer there!! Try read all the articles on your 'care page' only to find no help at all. And one more, your CS line also already not available. Cmon! What happen tokopedia?where'sall the costumer care and protection go? | 1 | September 15, 2025 | 2025 | |||||||||||||||||||||
6 | Gilang Sihbudi | Lazy customer service. They prefer using bots and automatic response. The customer service also can't do anything when there's a problem. Customer service can't even service the customers. They rely on us contacting the seller if there's a problem. The least they could do is apologising, but they aren't even trained to do that apparently. How did tokopedia even "won" an award for customer service is a mystery. | 1 | September 21, 2025 | 2025 | |||||||||||||||||||||
7 | Angelicious | There's a problem with the item I purchased. The vendor sent the wrong item and I instantly filled out the complain. Finally, decided to return the item and ask for the pick up from tokopedia, but the courier didn't come until the last day of the limit time to return and the status changed into drop off, which already late for me to do. The complain then assessed to be done by tokopedia. But, the problem actually still not solved. I'm so disappointed for their service because of this. | 1 | July 8, 2025 | 2025 | |||||||||||||||||||||
8 | Annisa Alrazi | When you browse products by keywords and proceed to check the details of one product, the page doesn't return to where you left off, making it confusing to continue checking other products. Every time I hit return to the previous page, it always goes all the way back to the top, forcing me to skim through the products I have already viewed. These interface issues are annoyingly the same as the web version. Lastly, my WiFi is working fine, so stop displaying the pop-up 'no internet, please retry' | 1 | June 6, 2025 | 2025 | |||||||||||||||||||||
9 | Adil Mudhoffar (AdeHaze) | The UI sometimes changes into a more unfriendly interface, like needing more clicks to access the "Transaction" menu, sometimes after another update, it's back again. Updating interface is fine as long it's still easy to navigate. Removing the ease of access to the transaction list is bad if needed more click. And Tokopedia doesn't care about sellers who manipulate prices at the front, where the inside products isn't match the actual price. Finding the right products becomes harder. | 2 | May 29, 2025 | 2025 | |||||||||||||||||||||
10 | Kevin Kurniawan | When my order came as different, broken, or even if the product showed no authenticity as mentioned by the seller, Tokopedia did absolutely nothing. All of the call center process, live chats, and return policy were merely non solutive AI or templates without further action can be taken by users. Once I was directed to the live chat, he just left from the chat after I addressed my problem. These were not just happened once, but countless. Want to get paid while doing nothing? Tokopedia. | 1 | July 21, 2025 | 2025 | |||||||||||||||||||||
11 | Carrie Meiriza | I don't understand with Tokopedia anymore. Your UI is so annoying recently. I want to check my last purchase, already set the date, but not appear at all. Only 90 days before. I like to give a review, but the flow now? I have to upload at tokopedia media, then from that page I choose photo to put on review. Can't directly from gallery! too many bugs. I miss my old, steady App | 1 | July 12, 2025 | 2025 | |||||||||||||||||||||
12 | Timothy Randy | Many sellers abuses Tokopedia's search algorithm by manipulating product name and variants name, so you often find products with incorrect price or vice versa. Tokopedia doesn't seem to do anything. UI for the mobile app often changes in daily basis, one time you got 2 buttons on the top right, the next day you got 3, the next day you got 2 again, it's confusing sometimes. | 2 | May 22, 2025 | 2025 | |||||||||||||||||||||
13 | HS SHS | The app really became garbage. Now it's not possible to be delivered anymore from some shops that haven't changed their delivery settings. The chat is often crashing and not updating. And there are SO MANY ADS in the search results. So many that I don't search anymore in the app. I search on the laptop with adblocker. Gratis ongkir is actually not gratis. Because of all this, now I just slowly change to Blibli to be honest. It's sad. | 1 | June 12, 2025 | 2025 | |||||||||||||||||||||
14 | Hanif | hey, I can't short item from cheapest price first. it's broken. same as your websites, it's broken. i don't know why i don't see any improvement from you lately, it's just getting worse and worse. features are broken one by one, and sometimes I fail to check out my items and put an item into the wishlist. please fix it. | 2 | July 1, 2025 | 2025 | |||||||||||||||||||||
15 | Ariell Pakan | Worst Customer Service. No response at all. Courier keeps getting canceled, not by request, auto canceled more than 10x times. I even communicate simultaneously with those couriers and also the seller. They're very responsive. But the app keeps auto canceling them. One courier even got canceled while loading my item into their car. It's ridiculous. The CS even makes it worse. | 1 | May 2, 2025 | 2025 | |||||||||||||||||||||
16 | samule li | More than half of the sellers have empty stores. They are scammers who don't ship and wait for the system to automatically cancel and refund the money. No one cares. The customer service center is the stupidest I have ever seen in all shopping apps. As long as there is money in the account, whether it is the buyer or the seller, the backend can freeze it at will. Moreover, the customer service is so stupid that it is impossible to communicate and can't understand human language. | 1 | June 7, 2025 | 2025 | |||||||||||||||||||||
17 | Luky G | [Edit] Toped used to be the first app to go to whenever I want to buy something or pay bills, etc, but suddenly I'm unable to use any promo (including free delivery), so it instantly goes to the bottom of my list. I'll just stop using this since Tokopedia care doesn't care nor giving any proper explanation or acceptable solution. New apps keeps popping up. The top one will someday decline, and the new one someday will be at the top. | 1 | September 12, 2020 | 2020 | |||||||||||||||||||||
18 | A Google user | It gets worse and worse with more updates. One that bugs me a lot is that many product categories are missing when you search with a certain keyword. Back then when I search "Dark Souls" I can find clothings and a lot of other product categories in the filter. Now it only lists Gaming and Book. This inconvenience does not only apply to the keyword "Dark Souls". Now it's harder to find interesting product. | 2 | January 12, 2020 | 2020 | |||||||||||||||||||||
19 | Tria | Stupid update. A new navigation panel is very uncomfortable. There are only 3 menu on the navigation panel, the old one had 5. If you want to have loyal customers, don't make any unwanted changes. It's very simple, if customers are already enjoy the app, it means there is no need to make any "weird" update. People will leave the app when they feel uncomfortable. | 1 | March 2, 2021 | 2021 | |||||||||||||||||||||
20 | A Google user | Newest version (March 18th, 2019). Sort based on sold items options, gone! This is BAD!! Also, now? shipping method during checkout, you can only select durations of shipment (based on days of transport). The courrier company? can't be selected anymore. this is BAD!! Not every courrier has fast tracking and response time. I would like to choose the transport company that i know has good reputations. And Tokopedia took away that options. With every updates this apps become more and more annoying. | 1 | March 18, 2019 | 2019 | |||||||||||||||||||||
21 | Prawira Adhimatera | Why you feel the need to limit our wishlist items?! I don't think it will impacting much on your server or performance of your apps. I have been using Tokopedia since around 2013 (yes, it was web based only) and I already have thousands of items in my wishlist from researching for items before I decide to make the purchase. Now you put limit on it, I have to select the items to remove one by one. What a setback! | 1 | August 14, 2022 | 2022 | |||||||||||||||||||||
22 | Ivan A | Sorry but it's time to uninstall this app, the service charges going up after just a few month. You can't even use more than one coupon. One more thing, i got a complain but the admin sure let the seller win, even after sending dummy picture. PS : it's not worth anymore to shopping here, the buyer had to paid fee, the seller also need to paid fee. | 1 | May 13, 2023 | 2023 | |||||||||||||||||||||
23 | A Google user | Hi, tokopedia. My tokopedia application seems to not work properly during last few weeks (I already updated the app to the latest version). The first time, I can't add items on my wishlist. It keeps saying error. And now, I can't buy or even add items on my cart. When I click the buy or add to my cart button, it keeps saying error all the time. So I can not buy items on tokopedia anymore. Can you please fix this issue, please? | 2 | April 10, 2020 | 2020 | |||||||||||||||||||||
24 | Sally | Made an account last week, got a free item offer but when I tried to order one they cancelled it because I "took too long to fill in order informations". And they didn't even allow me to order that same item again even though it was still in stock. Then I tried using new user's discount voucher, bought something, and AFTER I paid, they cancelled my order saying I was using multiple accounts??? (which I'm not btw) So yeah. Can't even get promos here it seems, so I'll see myself out. Good day~ | 1 | April 20, 2022 | 2022 | |||||||||||||||||||||
25 | Evan | The return and refund policy is very poor on this platform. Once the seller sends the wrong product, the buyer will certainly lose money, especially on shipping costs, in addition to time and effort. Tokopedia/sellers do not fully cover the return shipping costs that arise due to their mistakes. It is better to shop on other platforms that are fairer to buyers. Please fix your returns policy. | 1 | February 18, 2025 | 2025 | |||||||||||||||||||||
26 | Faizal Azis | The feature in this application is incomplete and makes me confused. I can't add a note for the purchase of an item to write down the size and color before check out. Besides, it was difficult for me to contact customer care, because when I asked for help, we were immediately obliged to write down the question in the search tab, while the answer to my question did not appear. | 2 | March 3, 2021 | 2021 | |||||||||||||||||||||
27 | Amry Muhaimin Ramadhan | Been using Tokopedia since forever, as the only marketplace that meets all of my needs, a lot of promos, and pleasing to the eye. But with the recent update, Rumah Tokopedia crashed, laggy, unresponsive, and user experience is not as smooth as before (the most irritating one: Scrolling through my search results, after I click an item, and then decides to go back to my search results, the page would take me to the start of the list all over again) | 3 | May 31, 2022 | 2022 | |||||||||||||||||||||
28 | mr Jean | This issue has been along the years since the past I'm started using tokopedia platform, the disappearing wishlist items for no reason is the MOST FRUSTRATING issue all the time!! Ever you wondered about when you are completely comfy surfing the platform through the website or mobile app (both of them) adding as many items as you want to the wishlist BUT for like 2 weeks later when i re checked it again SUDDENLY most of my wishlist are gone!! Like from 2500ish down to just 1000 items!!??? Guys?! | 3 | May 29, 2022 | 2022 | |||||||||||||||||||||
29 | fathiya izz | Really wish to support a locally-owned Indonesian online shopping app, but my experience have been anything but pleasant. First, I haven't been able to buy anything since my order keep getting automatically cancelled by the system. Then the whole mess of my account being suspected of terms of service violation (even though it had only just signed up). I tried contacting both in-app customer service and the official Tokopedia Support twitter account, but still having no way to fix the problem... | 1 | September 30, 2024 | 2024 | |||||||||||||||||||||
30 | Dheeny Sentosa | Few latest update make the apps very slow in response to user input. Don't put in trouble by having to reach you in other way. Just do the jobs, your UX sucks on some latest update. Click here or there, and you will have to wait a few seconds until the apps response, no matter how fast your internet speed are. And don't tell me to restart my device, I done that, and it keep renspone in slow. | 2 | September 13, 2023 | 2023 | |||||||||||||||||||||
31 | A Google user | Tokopedia undoubtedly has always been my #1 choice for marketplace app, my most favourite. But over the last 2 months, I can't recently see stuff on the wishlist, making it very difficult to memorize things and looking back what to buy before. Just figured out many friends and other users experience the same. The app lags frequently too, despite numerous times I've restarted/relogin after the update. Please fix this without us having to report one by one to IT support. Regards, thanks. | 2 | January 1, 2020 | 2020 | |||||||||||||||||||||
32 | Marlina xu | Lately it becomes worse, every time I need to complain, the customer service never reply, only one message at the beginning and will be ignored for hours, how can you expect people to use your apps if you can't solve your problems in your system!!! I bought a set of pans for 1 million and it was lost, Tokopedia asked me to upload my ID but there is " Upload ID " Option, only "cancelled complain", there is something wrong with your system and you can't solve it!! | 1 | January 6, 2025 | 2025 | |||||||||||||||||||||
33 | Prasz WONGSOWIJOYO | The app is OK... But the way they operate the online business, is going bad to worse day by day... If you bought something from their seller and there was something happened to your order(s)... They're made it complicated to redeem your money (more than weeks for getting your money back) first 5 (five) working days for investigation, then if it really happened, then it takes 3 (three) day to pay you back and it hadn't entered you account, it still need days to be transfered to your account... | 3 | August 9, 2022 | 2022 | |||||||||||||||||||||
34 | A Google user | Once this was my favorite app. It's easy to use, works on phone with limited processing power. Unfortunately, it cannot protect customers' data. Millions of its customers' data were stolen, compromised and are available in the black market. What's make it worse, the management played down the incident. They even tried to deny it. Very bad handling. Even after over a year of the hacking my data is still not properly restored. :-(( | 1 | July 31, 2020 | 2020 | |||||||||||||||||||||
35 | A Google user | Buyers paid in advance but some of the seller just ignored the order and even sent messages saying we don't have the item anymore and not rejected the order. It happens because they are allowed to and forced the buyer waiting until the order expired. You should've forces your seller to accept or reject orders first the very second they logged in, it's an awful feeling knowing you have paid in advance, neglected and forced to wait more due to a flaw in the procedure. It happens to me twice now | 1 | March 10, 2020 | 2020 | |||||||||||||||||||||
36 | Saify M | The app was excellent. But the policy/rule put buyer in the weak side. When buyer chose instant or same day delivery, this Tokopedia allows seller to deliver the item with extra up to 5days, for seller preparing the item (so, pointless delivery options) - buyer is loosing money as buyer need to buy the item again from other sources to get it in time whilst the seller does not want to cancel/refund the transaction and would max his right of that 5d. I was there and so disappointed. Uninstalling. | 1 | May 2, 2020 | 2020 | |||||||||||||||||||||
37 | A Google user | A great app up until recently. For some reason, the app can't load any pictures anymore if I don't use VPN. Tried reinstalling, but the problem still persists. Sometimes, it even didn't registered my cashback vouchers. I lose out on an Rp100.000 cashback once because of it, and the CS blamed me instead. Same goes for the desktop version. A lot of things just doesn't work correctly for me. I still love the sellers, just not the platform. Not anymore. | 2 | May 4, 2019 | 2019 | |||||||||||||||||||||
38 | Mel Haris | I strongly recommend for users to start updating their tokopedia app more frequently. I dont have automatic updates on since I'm not a fan of most app updates, but i just found out earlier that sometimes it won't calculate your promos/gratis ongkir if your version is outdated. Other than that, it's fine. I prefer the previous interface much more though :( | 4 | November 16, 2021 | 2021 | |||||||||||||||||||||
39 | Andrew Andrew | I have a negative feedback for Tokopedia especially during festive season. Your company gives too long holiday for shops to fulfill their order, almost a week. The problem arises when customer wants to make their order and the shop thinks that until 10 of May is the due date, why bother to process it. Why bother to make your company online, why not take a leave as well, one week. Isn't that better? For your information, I made an order and the shop refused to process it not until the deadline. | 3 | May 5, 2022 | 2022 | |||||||||||||||||||||
40 | Akiyume Murasaki | I have done several purchase through tokopedia. I never complained if the problem is not a big deal. But my last purchase was really a big dissapoinment. I submitted my complaine by asking the seller to exchange the product. But tokopedia gave solution by offering to transfer my payment to the seller. What the hell? This is not solution at all!! I did not ask for a refund but exchange the product, but they wanted to close the case before it was resolved. Really unprofessional. | 1 | April 8, 2022 | 2022 | |||||||||||||||||||||
41 | Shugoki | Additional complaint. Now both Seller and buyer were charged. Promotions are no longer valuable. I am no longer interested in Tokopedia. You may be able to compare my TKP accessing hours in previous years, and this 2 years. I use Toped only for searching goods. Original feedback. The 'Promote' list shown in the search result is VERY ANNOYING. The app doesn't help. Better to use mobile browser or desktop instead. -Update- Due to the 'Promote'-ed product, sort function become useless. | 1 | May 5, 2023 | 2023 | |||||||||||||||||||||
42 | Choi Yuna | The download size for the app is a bit quite small. But after using the app, the features in it have to download and that's almost all the features. Also i want to order some goods with free shipping for new users but suddenly the system automatically cancels them because they are considered unqualified, I wonder why did it happen. because I did't Using underhanded methods to get the promo, TBH I'm very disappointed. | 2 | May 5, 2023 | 2023 | |||||||||||||||||||||
43 | A Google user | I've been a loyal tokopedia user from the start, i am a platinum member so i used tokopedia a lot. But the latest updates are trash. It keep crashing, going on blank pages, hangs or saying server time out. I've been tryin to pay for my things for 24 hours, everytime I go to payment page, it freezes, nothing to do but to force closed and repeat the whole process with the same result. I also cant see promos, it keep saying time out or i get a blank page. | 1 | October 18, 2019 | 2019 | |||||||||||||||||||||
44 | Xmain 130 | It's getting worse and worse, there are lots of problems when I use this application, such as promotions that can't be used, unstable network even though the wifi is in good condition, complicated payments, and automatic cancel from the system. Previously, this application was very different from the current one, so please contact Tokopedia. improve the application you created | 2 | March 24, 2024 | 2024 | |||||||||||||||||||||
45 | Starrlight | Trying to change/insert a profile picture is torture. The image HAS to be 2KB or lower and 300x300px. Which are unrealistic file size standards. The UI is also really hard on the eyes, sometimes the app runs super slow because there's just so much going on on the screen. Not recommended for shopping. There are better apps that run better and have better discount deals out there. | 1 | June 9, 2025 | 2025 | |||||||||||||||||||||
46 | Chrystales | I previously had no issues with the app, but I mainly browse on my computer since I prefer it that way. But now certain items are only purchasable through the phone? I have the app downloaded already, so this does nothing but waste time. What do you think the whole point of online shopping is? It's to be convenient and easy. This is literally the opposite of that by making me waste 3 minutes opening the phone when I could just buy it instantly from my computer. It's anti-consumer. | 1 | March 6, 2024 | 2024 | |||||||||||||||||||||
47 | Daniel | They're faking the price by displaying the discounted price with a voucher upfront. This may seem accurate if you buy only one item, but if you try to buy more than one, the calculation gets messed up. The voucher only applies a fixed discount (e.g. 10k off, whether you buy 1 or 10 items), so the discount doesn’t scale properly with the quantity. | 2 | December 12, 2024 | 2024 | |||||||||||||||||||||
48 | dibahusna | Everything went well when it did and went as awful as you could think when it didn't. Didn't have a call center, you have to wait until they call you, even when you are connected to the customer service they didn't help with new solutions but keep asking for the same ones. Would probably never use it again unless i have to because of the store 👎 | 1 | November 5, 2024 | 2024 | |||||||||||||||||||||
49 | Hanne | I am a Platinum member. One of the items I bought never arrives. Tokopedia confirmed it, the courier took the item. They asked me to wait for resolution. It's been 80 days and I'm still waiting to get my money back! Do not shop in here, the CS experience has gone downhill. They'll not resolve your issue even for premium members. And their insurance is almost a fraud! | 1 | September 5, 2024 | 2024 | |||||||||||||||||||||
50 | Alfi Rizky | It says the maximum basket size is 400 items, but for some reason I can't check out whenever my basket exceeds precisely 86 total item count since latest update. Just one more order and it would not load my promos, so the check out button is greyed out and I can't proceed to payment. This did not happen before as I just checked out a single preorder purchase of 200 items from the same store late last month. I'm not sure what changed. | 1 | April 18, 2025 | 2025 | |||||||||||||||||||||
51 | Marceline Warren Halim | I thought Tokopedia was more trusted in buying expensive items. It turned out to be a horrendous experience. My item was lost, and I was told to wait seven days for investigation. After I waited for seven days, they told me to claim to the insurances, then no one knows how long it would be until my money is back. Then to take my money from Saldo Tokopedia, it takes another day to get my money to my bank. | 1 | October 28, 2024 | 2024 | |||||||||||||||||||||
52 | Fadhila | Every purchase I made with a fairly large discount voucher was always canceled by Tokopedia's own system, citing non-compliance with the terms and conditions and allegations of transaction manipulation. However, when checking out with the usual voucher, it worked just fine. If the discounted voucher doesn't meet the terms and conditions, why was it allowed to be used in the first place? Im sorry but it looks to me like the large discount voucher are just gimmick | 1 | September 8, 2024 | 2024 | |||||||||||||||||||||
53 | A Google user | Error in the aplications. Please becareful when using it because it is contain bug, especially when using promo code. Recently, i complain about this, but tokopedia said that i did not enter the promo code (actually I already enter the code). This is really insane. If you want to use it, you should always double check it in the invoice to find wheather the promo (cashback) already state or not. Very disappointed it happen on me. I hope it did not happen to you. | 1 | September 28, 2018 | 2018 | |||||||||||||||||||||
54 | mete Mete | Tokopedia , I am so disappointed. You do not punish the bad vendors. They supply broken goods, and we have to pay for courier cost even we return. And they still keep on selling through other names. Most of the time return of faulty goods doesn't happen , it times out. And you also list some companies on top list, as if they sold many. But somehow they actually sold even let's say 100 pcs. You make them look like they sold 1000 pcs. So many fake goods in your database. You do nothing about it | 1 | April 28, 2022 | 2022 | |||||||||||||||||||||
55 | Archte 421 | The platform actually good. Yet need improvement, especially in expedition area. Which has to be more concern, because the shipment thing does matter for buyers. It needs improvement in applying free shipment methods just like the "orange" one. It is easy and has lot of choices and credible expeditions. And all clear so buyers feel the comfort to use best expedition they wanted. | 2 | June 12, 2024 | 2024 | |||||||||||||||||||||
56 | Ayu Mira | One of the worst apps out there. the search engine is a joke. The worst part of this app is feedback. The sellers can simply ignore your order and it will cancel automatically. Then there is no way to give a review of their poor service. Also the sellers lie about their location. Their location says Bali, then you order from them thinking you will receive it next day. Then it ships from Jakarta and arrives 4 days later than expected. | 2 | March 25, 2025 | 2025 | |||||||||||||||||||||
57 | Yanadawa | The tittle of the apps was Free Shipment, but in reality, only Jabodetabek that got free shipment. Even though the seller was in my city, it's still use the normal charge of shipment. Then today, I pre-Ordered a book in a book store. When I already order it, I got a coupon for free shipment. Then I continue to the payment. When I pay it, the payment get failed because of something went wrong happened caused by the rule. And I tried again, the book already has no stock left. I've waited for long. | 2 | January 25, 2021 | 2021 | |||||||||||||||||||||
58 | A Google user | The latest version sucks at its finest. It always asks me to check my internet connection when in fact, my internet connection is doing really fine. Furthermore, the loading time always gets me on my nerves. I have to wait forever after I click this and I click that, it wastes my time a lot. Tokopedia has been my one and only marketplace for ages, but this time I'm utterly disappointed in it. Fix these massive problems immediately or it is not impossible for Tokopedia to lose tons of its users. | 1 | January 8, 2020 | 2020 | |||||||||||||||||||||
59 | Fadilah Muh. Abdurrahman | Used to be my go-to app for online shopping, until very recently, it asked me for verification when I wanted to buy pods because it constituted as an "adult" item. Granted, it's good that they make an effort to prevent underaged people buying cigarettes and the like, but the verification system is ridiculous. Not only they ask for an ID card, but also take a selfie. This is the sort of thing you can expect from state-owned apps, not Tokopedia. Don't use this if you care about privacy. | 1 | August 8, 2023 | 2023 | |||||||||||||||||||||
60 | Mas Dzulfikar | Tokopedia has been my go to app for online shopping because I like how robust it is. But for the last couple of days, the experience wasn't good. The feature I like to use (search) has been riddled with ads, making its filter nearly useless. Usually, the ads shows up on top of the search result, which I thought was fine. Recently, the ads are spread throughout the search result regardless of search filter. A pain to use it with ads everywhere, making the filter unusable. | 2 | November 27, 2022 | 2022 | |||||||||||||||||||||
61 | A Google user | Tokopedia should make a better process to protect the buyer. Having option to extend the verification of the received items have been bought could reduce the issue of seller/merchant who does not have good inventory system. Because the victim might not only me, it can be multiplied by hundreds of users, and amount of money they can get will be significant. | 1 | March 21, 2020 | 2020 | |||||||||||||||||||||
62 | Maulana Rahman Nur | Tokopedia is my favorite marketplace. 1 application for many needs. But I have a problem about UX. For example, I search for smartphones and sort by price. Sometimes, the listed price does not mean the actual price because it shows the cheapest model. the ad title says version 8/256 new, but actually the price listed is for version 6/128 or second condition and that's really annoying. Can you convert it to a range at the listed price? So I don't have to click and go back again and again. | 4 | June 1, 2022 | 2022 | |||||||||||||||||||||
63 | A Google user | i always love this apps until today, this is my first time trying the installment payment with credit cards, it says 0% installment and yet the bills come with 5% extra charge with "biaya pelayanan" rubbish, other shopping apps didnt charge for anything, or at least they do and telling us there's an extra charge for installment choice. transparency is what you need, its not what i get. | 1 | May 26, 2019 | 2019 | |||||||||||||||||||||
64 | mahmud susanto | It was my preferred marketplace, now the app is not as user friendly as it was, lots of bugs, like unable to change courrier even when the option is available, you clicked it but nothing happens, or worse, clicked it but would show the previously picked sub option, you'll ends up with the courrier you don't want if you don't carefully double checked it. | 1 | September 18, 2021 | 2021 | |||||||||||||||||||||
65 | Lala _liveandlearn | If I can give -1000 stars, I would give it to Anteraja and Tokopedia that promotes them. Why can't I change it to other expedition like the other olshop? This is a second time Anteraja failed to meet estimated time for my package. So annoying. Please make it so customer can change expedition. For now, si Cepat is better than Anteraja, but there's no option to change it just because we use free shipping (note that we can change it at other olshop platform!).. Please fix this!!! | 1 | August 13, 2022 | 2022 | |||||||||||||||||||||
66 | Muhammad Irfan Dzikrirazak | This platform starting to shows deficiencies, from lack of discount when it comes to buying goods, the seller performance that not as good as it used to be, the shipping processes experience difficulties such as take days to pick up and ended up getting sent to the wrong city, and somehow the customer service/chat agent not quite helpful. This platform used to be top notch (in my opinion), please be aware to you competitors, if you keep doing this maybe many will switch to others. | 3 | January 27, 2025 | 2025 | |||||||||||||||||||||
67 | A Google user | Using coupons in their system and using payment, but they said it's not readed in system to receive cashback. Already giving screen shots of payment where I already choose the coupon. They said it's not readed in system. When real problems is why the coupon cannot be read at system. They have critical bug and not noticed it. Everything fine until they pushing selling too hard, and when bug found, they ignored it as customer fault. Nice job tokopedia. Nice job. | 1 | December 2, 2018 | 2018 | |||||||||||||||||||||
68 | Andhika Bukhari (Andhika) | Honest review, this app is algorithm to show you what product you're interested in mobile is absolute trash. You'll be shown a random product, probably rated 18+ product that you don't want to see nor interested in, and in attempt to try and tell the algorithm you open the product, thinking there is a "don't recommend me this product" option and instead there is ABSOLUTELY NONE, well at times they have it, the other majority of times they sure don't. So please fix, it's disappointing at best. | 1 | February 17, 2025 | 2025 | |||||||||||||||||||||
69 | A Google user | The system is very weird. It's unlike the other e-commerces where once you checked out, your order would be safe even though you do the payment few hours later. But with Tokopedia, there was clearly some time left before the order got cancelled, but mine was still cancelled anyway because I didn't pay immediately. And here I thought my order was safe! | 3 | April 28, 2020 | 2020 | |||||||||||||||||||||
70 | Chris Yeo | The new update where you can put several items in 1 page that has DIFFERENT COSTS is just the poorest decision. For instance: the title of the product is 40 INCH TV, and would list the price as X. Once you're in the page you found out that X is the price for a 24 inch, while clicking the option for the 40 inch changes the price to Y. It's just one false advertising clickbaits after another. Tokped is my go to shopping site because it used to be reliable. What's left then. | 1 | February 24, 2024 | 2024 | |||||||||||||||||||||
71 | A Google user | I haven't been able to have the photos shown on the perfect position when I upload them using my mobile phones on my advertisement. I mean, the app cannot show the photos perfectly. Instead, I had to use my PC to upload them.I did not have this kind of problem in the past. Another thing, why is JNE OKE option available in your system for sending a package to an address in the same city/Bandung? If it's not available in the courier company/JNE, Tokopedia should update the info on the system. | 2 | September 26, 2019 | 2019 | |||||||||||||||||||||
72 | Dustin Wolff | Unresponsive seller, error and laggy customer center, rigid and glorified 'tanya' chatbot which supposed to be "smart" but only able to send me some statements regarding very obvious policy. I know what's coming after I cancelled my order, but you refused to understand the bigger picture that your Seller did that forced me to cancel. Tokopedia used to be a great and safe place to shop. Sadly, not anymore.. | 1 | September 6, 2023 | 2023 | |||||||||||||||||||||
73 | Charles Jordan | Too many inactive sellers with their stuffs on the display. I think it's time for you to clean it up. Put away stuffs of inactive sellers. I also found some fraud indicated seller in it. Don't ask me to report. I've reported it and they're still there. I'm getting more rarely use your app. Too bad. I wish you could grow bigger and more helpful for buyers with trusted real seller. | 2 | July 24, 2020 | 2020 | |||||||||||||||||||||
74 | A Google user | great platform for shopping, good item selection. though the costumer service is trash. once you stumble into a problem, it will be long waiting game. CS basically only ask us to wait 1x24 hour,or 2x24 hour till the problem resolve itself,you guys rely on system automation too much. on another e-commerce platform, a problem with payment like mine will be dealt almost instantly. currently three days waiting them to refund my payment. | 1 | August 7, 2019 | 2019 | |||||||||||||||||||||
75 | Faiza Salsabila | My order have been cancelled by Tokopedia when I've paid it. It said that there's indication of manipulation. But the fact is, I've uninstalled Tokopedia for a while due to my memory phone usage. Then I want to use it again, because I have to buy book that only on Tokopedia, but it happened, and it's truly made me inconvenient. Could you make an improvement of your apps, instead of always sign up in the first use, with option login or sign up, so my problem won't happen with others. | 1 | May 23, 2021 | 2021 | |||||||||||||||||||||
76 | A Google user | I'm a Tokopedia user from opened until now. But I got to say that this latest updates is sucks. The apps always crash and force close without any reason. More over, the latest view on item selections is not too good than before updates. It's so confusing to see with all with soft edges box to differentiate each items selection. I wish you could come up with better appearance. So sorry to give you 2 stars now. I think I'll use other apps for now. Thanks for your service. | 2 | August 10, 2019 | 2019 | |||||||||||||||||||||
77 | William William | The credit card transaction having issue with fibalised the paymebt with OUCH! screen. The support totally not help, just saying check with your bank, while the credit card actually can still be used for other online shoping. And similar issue with credit card also happened in the pas, they need to fix at least 3-5 days. Very dissapointed, after become their loyal customer with Gold member, I think its time to say goodbye to Tokopedia. | 1 | April 26, 2022 | 2022 | |||||||||||||||||||||
78 | Hilda Diana | Really bad app, too much verification just for one account. Took so long just to change the name/brith/gender of the account or any self data. You can't access without phone number, it says that my phone number is already used. One word, too much error and waiting! Please fix it if you want to be the best e-commerce app in Indonesia | 1 | November 10, 2020 | 2020 | |||||||||||||||||||||
79 | A Google user | Ordered 2 expensive speakers. The system didn't allow both to be delivered on the same day as the order, due to combined weight exceeding same day delivery limit. I had to order the two items seperately. Also applied cashback coupons. Now the Tokopedia is accusing me of trying to cheat and canceled the cashback. I bought Rp 3.7 million worth of speakers and they accuse me of cheating to get a measly Rp 100 thousand. Very insulting. Will try other online ahopping apps. | 1 | August 16, 2019 | 2019 | |||||||||||||||||||||
80 | Ivan Dwiputranto Yososaputro | Despite having so many merchants and products, issue resolution is very hard and slow now. Very disappointed as I used to be very loyal and only shop from tokopedia, now I shop more with other app as it offers better customer service and faster delivery too. Update: drop to 2☆ as CS do nothing on issues/complaints. They called me but not giving solution. Basically just accept it and go on. My order was sent by shopee with 2 deliveries. Why bother shop at tokopedia then? I'll start using shopee | 2 | November 14, 2024 | 2024 | |||||||||||||||||||||
81 | hans kris | I thought shopee was the worse shopping app, but tokopedia here proved me wrong. They manage to increase the crashes and bugs, notifications keep getting stuck, fake voucher and discounts, limiting cart quantity to only 400, ruin the search function, keep failing at check out, take ages to load product page and often fail, and so on and so on. | 1 | March 12, 2025 | 2025 | |||||||||||||||||||||
82 | Amanda | My order was cancelled but my credit card limit hasn't been returned in the same day. I can't checkout the item from another seller. So frustrating!! Experience the same thing in red ecommerce and the limit has returned in just few hours. Fix this kind of problem unless you want the customer lost the trust!! | 1 | May 31, 2021 | 2021 | |||||||||||||||||||||
83 | Johanes Timothy | Tokopedia seems to have committed some FRAUD in the form of clickbaiting new user to purchase a seemingly free items (users only have to pay the delivery fee), but in fact, it is impossible to purchase it. At the end, it is stated that the transaction is being cancelled because it doesn't fulfill the terms & conditions. This is such a meaningless reason as it is Tokopedia's own promotion. I have tried to do it on other device too, still it doesn't work | 2 | August 20, 2021 | 2021 | |||||||||||||||||||||
84 | Silvervine Candy | Keeps crashing if you change stuff in your cart, the worst search engine ever that recommends unrelated items and hides relevant items, making it impossible to find what you want and compare prices, you can't see which coupons you're using and their terms when you check out, meaning it's impossible to find the best price, keeps recommending the weirdest items like pornographic tshirts, racist products, fake items, etc (which i have reported but still get recommended anyway), ai customer service | 1 | October 10, 2025 | 2025 | |||||||||||||||||||||
85 | Christian Yuwono | The apps getting more broken with each update. You now need to try search at least 3 times with the same keyword to get result, otherwise you will only get "item not found error". The plus icon on item doesn't always mean you get the discounted delivery fee when you checkout. There is no customer service whatsoever (Tokopedia care doesn't count because it is mostly broken bot, or 'narator' customer representative whom apperently their only job is to narate the problem without solving it) | 1 | October 7, 2025 | 2025 | |||||||||||||||||||||
86 | A Saraswati | At past, Tokopedia was one of the best online shop ever, but now everything has changed. Complaint procedure taking so long and not solutive at all, customer service can't help with anything. In the past, Tokopedia customer service was one of the best. I don't know what's really happen, but hope this problem get resolved soon. | 2 | October 7, 2025 | 2025 | |||||||||||||||||||||
87 | MOHAMAD AZIZ ZAINI HARTANTO | solved edit: i suddenly stuck on verification page, cant take my money at all, and tokopedia have no customer service at all, my money definitely gone. I have no serious problem with this app, but courier availability is so poor only certain courier available, and the most important think is this app doesn't have free shipping feature for particular deal. Edit: Now tokopedia is the best marketplace in indonnesia | 4 | October 14, 2025 | 2025 | |||||||||||||||||||||
88 | Richard Evans | The best online shopping in Indonesia! The delivery price ia a bit pricy but worth it. All payments, purchases and invoices history through Tokopedia is kept well on their data base even for 6 years long. No money laundry could have been happened on doing transaction with Tokopedia such as Utilities and other monthly bills. Plus, they mail all the invoices to your email for the proof. Unlike other apps they did not mail the invoices such as sh**pee and D*na.. thank you for being professional. | 5 | October 15, 2025 | 2025 | |||||||||||||||||||||
89 | Reinhart Wilson | Here lies Tokopedia (2009–2025). Never in my right mind before would I have said this, but the state Tokopedia is in right now is basically Shopee, only worse. Trash search engine, trash customer service, trash treatment toward sellers, trash T&C violation detection, trash Plus pricing. The cherry on top is that the promos nowadays are mostly exclusive to Plus users, which does not make sense to subscribe to with the monthly price unless you shop items worth at least a mil rupiah thrice a month. | 1 | September 29, 2025 | 2025 | |||||||||||||||||||||
90 | David Nathanael | Since the merger with TikTok, the application has become increasingly buggy and significantly heavier. The seller account application is also highly unreliable, as it frequently experiences downtime. In addition, many order invoices have gone missing. We kindly request that the application be restored to its previous state prior to the merger. | 1 | September 25, 2025 | 2025 | |||||||||||||||||||||
91 | Saiful Khaliq | used to love Tokopedia, but now it’s full of fake stuff. reporting fake items is a nightmare — only brand owners can do it. I just got scammed with a fake book, poor print, and Tokopedia made me pay the return shipping myself. even worse, their admins don’t really understand the issues, so they often side with the seller. shady sellers know this and take advantage. really disappointing. | 1 | October 19, 2025 | 2025 | |||||||||||||||||||||
92 | Noname | "Berkesempatan memenangkan hadiah ..... hingga iPad". But never got one of the prizes.. Tokopedia never call me (phone / email / from app inbox) for the prize.🥺 Besides, the admin fee is too pricey.I will use another app with much lower admin fee. Unless if I get it (get prizes & lower admin fee), I will consider to use back Tokopedia.🥺 | 1 | September 28, 2025 | 2025 | |||||||||||||||||||||
93 | Gabriela Vanessa | Loyal Tokopedia user for years but current customer service is extremely unhelpful and disappointing. Tokopedia admin favors bad sellers and does not protect buyers at all. Despite all the provided evidence showing seller violating the rules, admin brushed them off and offers forwarding the funds to the seller as a "solution". Resolution Center is very slow as well. Very frustrating and disappointing, I expected better from Tokopedia tbh. | 1 | August 19, 2025 | 2025 | |||||||||||||||||||||
94 | Trisnanto Ediwibowo | good but have to improve the seller quality, these minute, there is seller that try to trick the rule that toped had been built, following the procedure but asking for extra money if the merchandise to be send. there no solution if there is problem, buyer have to solve their problem themselves. to face the "bad" seller. damn. | 2 | September 26, 2025 | 2025 | |||||||||||||||||||||
95 | A | There is no or very poor customer protection for ability to get a refund for unwanted products. The app is very poorly designed. I am even unable to use my own phone number for the app. Customer support said my number must be a recycled number as even though it's a new SIM card it's associated with another account. Their suggestion is to change my phone number lol. Often it says debit cards aren't accepted for this order lol who doesn't accept debit cards. | 2 | September 14, 2025 | 2025 | |||||||||||||||||||||
96 | Alchemy | Even worse now, they lose my money on their error, and abuse me with bad service for trying to collect. Broken auto chatbot, no honest or hardworking humans there anymore apparently. 2 weeks no response. 12+ complaints, nothing yet. Many problems. Many shipments go missing or are damaged or low quality and have to return etc. Not a very reliable market, from experience. Too many bad orders and bad confusing service from Tokopedia. Do not order from them, try another app. | 1 | August 28, 2025 | 2025 | |||||||||||||||||||||
97 | David | (update 2025) you have to apply for tiktok so you can add or edit product 'wth' why??? you can't sell anything now because of this update. Be careful with their discount trap, they'll put best possible discount for your order. after you bought it, they'll cancel your order, and you basically need to refund your money back to your bank while they charge you fees for your order and they collect that, and they won't even tell you wth is wrong with your order, what is the cause of problem. | 1 | September 14, 2025 | 2025 | |||||||||||||||||||||
98 | Farid Ibrahim | Please give the old option about the complaining, you make easy the seller not the buyer. some seller always keep excuses upon excuses when I need things that I buy fast, and takes time when refund the money. some seller don't even updating the quantity things they sell, so wasting time and sometimes I can't keep my schedule on time. | 4 | August 16, 2025 | 2025 | |||||||||||||||||||||
99 | Hanzholah Shobri | The app is really frustrating. The way they design the interface changes constantly, making it extremely hard to get use to the layout. Even worse, parts don’t always work properly. Recently tried to buy a mattress on the website, but because there was a discount and it was only available through the app, I was forced to switch. Really didn’t care about the discount and just wanted to use the website, which is much much more simple and more reliable. | 1 | September 30, 2025 | 2025 | |||||||||||||||||||||
100 | Acme Maria Simanjuntak | while being loyal customer, I meet problem with one of my purchase. but, there are none I can contact to help me. I klik and chat Tokopedia care several times with no answers at all. And there is no phone number I can reach to consult my problem. Gosh.. | 3 | October 12, 2025 | 2025 |