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1 | N | E | N | E | N | E | N | E | ||
2 | P1 | P2 | P3 | P4 | P5 | P6 | P7 | P8 | ||
3 | No. | Problems Faced | ||||||||
4 | Search & Navigation | |||||||||
5 | 1 | Novice users were confused as to the function of the website, and thought it would be helpful to have a description/guide for using the database search | ||||||||
6 | 2 | Users expected the Type filters that are also present in the legend to have the relevant symbols for visual continuity | ||||||||
7 | 3 | Users found the Type Filter to be a vague label, and the options under it were incongruous and uncategorized | ||||||||
8 | 4 | Users assumed that search results would continuously update when filters were applied/removed instead of having to click search every time | ||||||||
9 | 5 | Users confused Pratt Library serach bar with A-Z Database search bar | ||||||||
10 | 6 | Users thought it would be helpful if visible "tags" were added to databases (subject, types, keywords) to find relevant results. Additionally, tags would help users retrace database searches to relevant topics | ||||||||
11 | 7 | Users employed ineffective methods to clear search results (back on chrome, reloading page, unchecking filters and clicking search again, etc.) rather than using the clear filter option | ||||||||
12 | 8 | Users found that more keywords should be added to databases to help users broaden their search results. Novice users felt like they were hitting a dead end with their search inputs and were not sure how to proceed | ||||||||
13 | 9 | User forgot the name of the filter category because it disappears when filters applied/input is typed in | ||||||||
14 | 10 | Users were confused by the function of the vendors filter | ||||||||
15 | 11 | Users expected the number of databases in different filters to indicate number of search results possible based on already applied input settings | ||||||||
16 | 12 | Users didn't seem to realize the filters could be typed as well as selected | ||||||||
17 | A-Z Database Scale | |||||||||
18 | 13 | Users expected that the A-Z scale would represent a list of alphabetized subjects, but could not find appropriate search results because of the common misconception that database names would be similar to the subject it represents | ||||||||
19 | 14 | Clicking “All” under a subject doesn’t take the user to all databases, only all databases in the subject which confused users | ||||||||
20 | 15 | The A-Z scale for navigation not found to be helpful unless the user is familiar with a specific database/resource since databases names do not accurately represent the information/resources they provide. | ||||||||
21 | 16 | Users seemed to be overwhlemed by the broad range of databases available through the A-Z navigation scale | ||||||||
22 | Best Bets Feature | |||||||||
23 | 17 | Users wanted a rationale for why databases were chosen to be under "Featured Databases" | ||||||||
24 | 18 | Users wanted a rationale for why databases were chosen to be under "Best Bets" so that users can trust recommendations | ||||||||
25 | 19 | Users believe "Best Bets" is a vague label and does not communicate its function (users mentioned "recommendations" would be easier to understand") | ||||||||
26 | Subject Resources Feature | |||||||||
27 | 20 | Users feel that a live chat option is more convenient for consultation rather than emailing someone, which would be a deterrent | ||||||||
28 | 21 | Users mentioned that they wanted to know the title of the "Subject Specialist" assigned to each subject for more information (librarian, professor, etc.) | ||||||||
29 | 22 | Users felt that the content under "Subject Resources" was placed too far down the page, and was hard to find | ||||||||
30 | 23 | Users needed help navigating the A-Z database website, and users mentioned that providing the "Subject Guides" under "Subject Resources" more visibility would be helpful | ||||||||
31 | Visual Design | |||||||||
32 | 24 | Lock/Unlock symbolism felt like inappropriate representation of access to information | ||||||||
33 | 25 | Users felt that the colors of icons/symbols used in the legend were too bold | ||||||||
34 | 26 | Users mentioned that they would like the option to switch to dark mode on the website | ||||||||
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