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NENENENE
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No.Problems Faced
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Search & Navigation
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1Novice users were confused as to the function of the website, and thought it would be helpful to have a description/guide for using the database search
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2Users expected the Type filters that are also present in the legend to have the relevant symbols for visual continuity
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3Users found the Type Filter to be a vague label, and the options under it were incongruous and uncategorized
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4Users assumed that search results would continuously update when filters were applied/removed instead of having to click search every time
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5Users confused Pratt Library serach bar with A-Z Database search bar
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6Users thought it would be helpful if visible "tags" were added to databases (subject, types, keywords) to find relevant results. Additionally, tags would help users retrace database searches to relevant topics
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7Users employed ineffective methods to clear search results (back on chrome, reloading page, unchecking filters and clicking search again, etc.) rather than using the clear filter option
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8Users found that more keywords should be added to databases to help users broaden their search results. Novice users felt like they were hitting a dead end with their search inputs and were not sure how to proceed
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9User forgot the name of the filter category because it disappears when filters applied/input is typed in
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10Users were confused by the function of the vendors filter
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11Users expected the number of databases in different filters to indicate number of search results possible based on already applied input settings
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12Users didn't seem to realize the filters could be typed as well as selected
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A-Z Database Scale
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13Users expected that the A-Z scale would represent a list of alphabetized subjects, but could not find appropriate search results because of the common misconception that database names would be similar to the subject it represents
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14Clicking “All” under a subject doesn’t take the user to all databases, only all databases in the subject which confused users
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15The A-Z scale for navigation not found to be helpful unless the user is familiar with a specific database/resource since databases names do not accurately represent the information/resources they provide.
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16Users seemed to be overwhlemed by the broad range of databases available through the A-Z navigation scale
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Best Bets Feature
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17Users wanted a rationale for why databases were chosen to be under "Featured Databases"
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18Users wanted a rationale for why databases were chosen to be under "Best Bets" so that users can trust recommendations
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19Users believe "Best Bets" is a vague label and does not communicate its function (users mentioned "recommendations" would be easier to understand")
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Subject Resources Feature
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20Users feel that a live chat option is more convenient for consultation rather than emailing someone, which would be a deterrent
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21Users mentioned that they wanted to know the title of the "Subject Specialist" assigned to each subject for more information (librarian, professor, etc.)
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22Users felt that the content under "Subject Resources" was placed too far down the page, and was hard to find
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23Users needed help navigating the A-Z database website, and users mentioned that providing the "Subject Guides" under "Subject Resources" more visibility would be helpful
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Visual Design
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24Lock/Unlock symbolism felt like inappropriate representation of access to information
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25Users felt that the colors of icons/symbols used in the legend were too bold
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26Users mentioned that they would like the option to switch to dark mode on the website
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