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1 | Arizona | ||||||||||||||||||||||||||
2 | Gen3 Usability Testing Overview Matrix | Key: | positive feedback | neutral feedback | negative feedback | ||||||||||||||||||||||
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4 | Tasks Participants | 1. Lookup Vehicle | 2. FIrst Brake Inspection | 3. P0300 DTC | 4. Date and No. for TSB | 5. Labor Time Brake Pads | 6. Horn Electrical Diagram | 7. Water Pump Procedure | 8. Engine Oil Type/Capacity | 9. Make of Wave | 10. Overall Experience | ||||||||||||||||
5 | Richard Snyder Airport Truck & Auto Service Manager Has used ALLDATA for "a long time" 5 bay shop Observer: Marcie McKean | COMMENTS N/A OBSERVATIONS Found vehicle with no problem. | COMMENTS "Just thought it was service" "Wouldn’t hurt to have biger text and bigger squares. There is plenty of space." Mentiond that the older guy in the shop was the one that needed to enlarge things to see. OBSERVATIONS Used icon on vehicle page - went to service precaution and didn't find. Selected different icon and found. | COMMENTS Was actually looking for flowchart. Wanted multiple codes to be listed. Subject stated that the all options for the Pcode was the reason why he likes Identifix. When asked about the Search box within the Pcodes page subject stated "didn't see it". Also stated that he expected to find the infromation under testing and inspection. OBSERVATIONS Clicked on Service and Repair icon - did not find. Used search and found. Continued to look for flowchart using the bread crumb drop down. Stated "looking for everything I need to know for a P0300 code" ... Continued to look for flowchart. Moderator prompted side bar navigation. Used scroll to find Pcode. | COMMENTS N/A OBSERVATIONS Used side bar to locate. Found without any issues. | COMMENTS "If I can't find I would use another program" When asked about the search bar stated "Wouldn't think of using search bar". OBSERVATIONS Went to main vehicle page and used icons. Clicked Service & Repair. Stated that he expectd the information to be there. Also expected to find under Brakes and Traction Control. After being prompted by moderator used search and found. | COMMENTS Stated that scroll zoom with the mouse would be more helpful. OBSERVATIONS Used search and found right away. Didn't realize that image had to be closed before moving forward with the use of the program. | COMMENTS "I can print this anytime right?" "I like the search on there. It's a piece of cake." OBSERVATIONS Used search and found information with no problem. | COMMENTS Subject stated that it would be helpful to put both type and capacity on same page. OBSERVATIONS Used Search and then started using the bread crumb drop down. Didn't seem to find. Went back to saved search and found. | COMMENTS N/A OBSERVATIONS Used change vehicle. Used search. | COMMENTS Would like to know the labor times of older vehciles (classic labor times) When compared to current product stated that he wouldn't have a problem using if put on tomorrow. Asked if Share a Repair would be available in the new version. Stated that he liked Identifix because of the varified repairs. OBSERVATIONS Had a few navigation issues but overall seemed please with the new version. | Average Rating | |||||||||||||||
6 | Observer Rating | 5 | 3 | 3 | 5 | 2 | 5 | 5 | 4 | 5 | 4 | 4.10 | |||||||||||||||
7 | Svc Mgr, 15+ yrs experience and 10ish years w/ALLDATAears Use ALLDATA, IDENTIFIX and Mitchell Shop Mgt. Approx - 45 mins Observer: Jim L | COMMENTS N/A OBSERVATIONS User had no issues looking up a vehicle Observer Rating - 5 | COMMENTS This data is "Very Important" OBSERVATIONS - Looked through "Svc" - and backed out. Requested bigger Icons and Text so older techs could see it easier. Observer Rating - 3 | COMMENTS Said ; this should be where the Pcode was--he liked how IDFX shows the data together OBSERVATIONS U Went to svc and repair, went back and used Search. Wants this informaiton to show test and inspection together. Observer Rating - 2 | COMMENTS EASY OBSERVATIONS EASY Observer Rating - 5 | COMMENTS - This data is is important, they use Mitchell for this data--they do not use ALLDATA for this OBSERVATIONS -expected to show under svc and Repair -went to brakes>parts/labor -tried search and found it. Observer Rating - 3 | COMMENTS - This data is VERY Important OBSERVATIONS - Found easily, wants to scroll track ball to zoom. -used search and liked it Observer Rating - 5 | COMMENTS - really liked search NOW OBSERVATIONS - Found with Search Observer Rating - 5 | COMMENTS - Would like Capacity and Type on same page - This data is Very Important OBSERVATIONS - Observer Rating - 5 | COMMENTS Like Search--easy to find with search feature OBSERVATIONS - Got through this easy with search Observer Rating: 5 | Observations - Really liked search. Most things were very easy to do. -like the new layout and willing to switch when available -Pay for IDFX for EBRS data, Mitchell for SMS | Average Rating: 4 | |||||||||||||||
8 | Observer Rating | 5 | 3 | 2 | 5 | 3 | 5 | 5 | 5 | 5 | 4 | 4.125 | |||||||||||||||
9 | Participant Rating | 5 | 5 | 3 | 5 | 3 | 5 | 5 | 5 | 5 | 5 | 4.60 | |||||||||||||||
10 | Dan Airport Truck & Auto Master Tech 10-15 Years experience and has been using ALLDATA for a while. Observer: Marcie McKean | COMMENTS N/A OBSERVATIONS Used Repair Icon on landing page. | COMMENTS Looked up Severe "because of heat" Stated that using this version was "easier than the last one" Subject stated that he used the infromation often because they could add it to a sale and print it out for customers. OBSERVATIONS Clicked Maintenance icon. to switch to different mileage. When asked about how to locate a different range subject stated "I figure you woud go back to Maintenance for a different range or soemthing specific." | COMMENTS Subject stated that it may be the manufacture that did not get the inforamtion to us. OBSERVATIONS Used left side bar. Then used search. The car chosen didn't have a Pcode. | COMMENTS "that’s very simple" Subject stated that TSBs were the "first thing to check" and that he was "taught" that. Stated "that's pretty cool" because of the less clicks. OBSERVATIONS Used side bar to find. | COMMENTS Stated the inforamtion was important for quotes if the service manager was not avialable. OBSERVATIONS Used Side bar to navigate back to main vehicle page. Then used icon and continued with drop down bread crumbs. | COMMENTS Stated that if he couldn't find the information "i'd go to Identifix" "I would like it to come up full screen when first open it." Stated it would be nice if image junction was on the same page or straight down. He normally prints them out now and pieces together. OBSERVATIONS Used Side Bar to navigate back home. Then used search and continued with the Bread Crumb drop downs. Car chosen did not show diagram. Navigated back to home screen and clicked on the icon. Diagram was not available for car chosen. Continued with testing and would return to question with a different vehicle. Under the impression that the manufacture hasn't released the information. Different vehicle: Used search and found. | COMMENTS NA OBSERVATIONS Didn't find at first. Used search and found none provided for car. Returned after testing with a different vehicle and found immediately. | COMMENTS Stated to put capacity and type on same page to make things easier. OBSERVATIONS Used search and continued with the bread crumbs and clicked on icon. | COMMENTS "That’s cool" when searched by model. OBSERVATIONS Was hesitant on clicking Change Vehicle. But found quickly. | COMMENTS Stated that he just noticed Share a Repair and is now using it. Subject ignores message center announcements because being on the computer doesn't make the money. Thought the search was "better now"...."improvement for sure" When asked about the navigation stated "i like it" because he usually had to back out to start over. OBSERVERATIONS Went through navigation path because of the way current product is. Could easily switch and not have a problem. Subject new where to find information quickly. | Average Rating: 4 | |||||||||||||||
11 | Observer Rating | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 4.90 | |||||||||||||||
12 | Lead Tech, 15+ yrs experience and 10ish years w/ALLDATAears Use ALLDATA, IDENTIFIX and Mitchell Shop Mgt. Approx - 45 mins Observer: Jim L | COMMENTS N/A OBSERVATIONS User had no issues looking up a vehicle Observer Rating - 5 | COMMENTS This data is "Very Important" OBSERVATIONS - n it was not clear whether normal or severe service schedule -easier to use than PRO. Observer Rating - 5 | COMMENTS S Did not have data for the 2013 BMW vehicle chosen OBSERVATIONS Code was not found Observer Rating - 1 | COMMENTS EASY OBSERVATIONS TSB is the first thing then check when troubleshooting. Very important. Observer Rating - 5 | COMMENTS - used search, there was no data for this vehicle OBSERVATIONS -if they don't find using ALLDATA, they look in IDFX Observer Rating - 3 | COMMENTS - This data is VERY Important OBSERVATIONS - Found easily, wants to scroll track ball to zoom. -used search and liked it Observer Rating - 5 | COMMENTS - really liked how this pulled up vs. current ALLDATA OBSERVATIONS - liked the way this pulled up--but even using search it was difficult. Observer Rating - 3 | COMMENTS - Would like Capacity and Type on same page - This data is Very Important OBSERVATIONS - Foud it but had a difficult time--even using search. Want capacity and type together. -master techs don't know where oil info is at easily--because they have less skilled techs change oi. Observer Rating - 3 | COMMENTS Like Search--easy to find with search feature OBSERVATIONS - Got through this easy with search Observer Rating: 5 | Observations - Really liked search. Most things were very easy to do. -like the new layout and willing to switch when available | Average Rating: 4 | |||||||||||||||
13 | Observer Rating | 5 | 5 | 1 | 5 | 3 | 5 | 3 | 3 | 5 | 4 | 3.75 | |||||||||||||||
14 | Participant Rating | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 | |||||||||||||||
15 | Craig Bell Auto Observer: Marcie McKean | Comments NA OBSERVATIONS Quickly found. | COMMENTS "I don't look up a lot of this stuff". The information "is not always where you expect it to be". OBSERVATIONS Used Maintenance icon and then navigated through bread crumb drop down. Saw severe and was looking for normal. | COMMENTS Stated that he liked the corresponding links within the articles. OBSERVATIONS Used browser back arrow to return to vehical landing page. Used left menu - testing and inspection. Subject stated that he goes directly to power train control because codes aren't always there. | COMMENTS Subject stated that he knows how to navigate the product so he doesn't use search. "doesn't do general" and looks for specific information. OBSERVATIONS Used drop down bread crumbs and went into system and components. Seemed to not notice the side bar to find the information. | COMMENTS NA OBSERVATIONS Used drop down bread crumb to testing and inspection then service and repair. Noticed subject clicking on none active icons to try and get to desired information. | COMMENTS "Zoom in and zoom out is a neat feature". Stated that he expected to see under electrical. OBSERVATIONS Navigated by drop down bread crumb - didn't find. Went back and found using original navigation path from 1.5. Stated that Gen3 broke things down further. | COMMENTS NA OBSERVATIONS Used bread crumb drop downs to locate. | COMMENTS "I don't use this portion very often" "I always go off of specs because they give me what I need". OBSERVATIONS Used drop down bread crumbs - didn't find. Navigated back to vehical landing page and selected icon. Found capacity. Took a bit to locate informaton and seemed to struggle to find it. | COMMENTS N/A OBSERVATIONS Needed prompts to get to search. Didn't see Change Vehicle. | COMMENTS "I use Apple exclusivly at home". When asked if he would have any problems switching to this version tomorrow subject stated "No, it's just different". "Will have a learning curve." Tends to compare ALLDATA labor times with Mitchell in order to get a better avearage because the information can be drastically different. Stated that he mainly uses ALLDATA and Identifix and that he didnt consider Identifix a replacement for ALLDATA. He does not use Identifix for into lookup but instead real world fixes. OBSERVATIONS Subject stayed with what he knew and located information through step navigation. Seemed to be struggle a bit to find some information. Discovered zoom features on diagrams recenlty along with community. Didn't use search. Stated that Napa search was only 80% effective and drove him not to use search. | ||||||||||||||||
16 | Observer Rating | 5 | 4 | 4 | 4 | 5 | 5 | 5 | 3 | 4 | 4 | 4.30 | |||||||||||||||
17 | Master Tech w 30 yrs experience and 20ish years w/ALLDATAears Use ALLDATA, IDENTIFIX. Approx - 45 mins Observer: Jim L | COMMENTS N/A OBSERVATIONS User had no issues looking up a vehicle Observer Rating - 5 | COMMENTS This data is "Very Important" -he knows the data is always in ALLDATA--but sometimes has to search around to find it. OBSERVATIONS -became puzzled in maintenance. -said he does not look this up much--maybe lower tech jobs. Observer Rating - 4 | COMMENTS Said ;DTCs are often in the wrong place. He wants specific Codes for what he is looking for, not everything--so it is challenging OBSERVATIONS -was confused looking for DTCs, he did not mind lookng around--but it would take time to adjust. Observer Rating - 4 | COMMENTS Said ;TSBs are often in the wrong place, like DTCs. He wants specific Codes for what he is looking for, not everything OBSERVATIONS -was confused looking for TSBs -wanted to use search to find TSB for Brake--or specific items. Observer Rating - 4 | COMMENTS - This was easy to find OBSERVATIONS -easy to find. Observer Rating - 5 | COMMENTS - did not find right away, a little puzzled when looked under electrical OBSERVATIONS - Found it eventually, on second try. Likes to use back arrows to get out of current navigation sections Observer Rating - 4 | COMMENTS - said this was easy because it was like AD PRO OBSERVATIONS - Found it because it was similar to what he is familiar with ---did not use search Observer Rating - 5 | COMMENTS - Would like Capacity and Type on same page -does not use this feature (must be less experienced techs) OBSERVATIONS - found capacity--but was difficult -expected it to be under maint. Observer Rating - 3 | COMMENTS Changing vehicle was not intuitive--even though it says it. -wanted to find select vehicle. OBSERVATIONS - was shown change vehicle--then it was easy, but it was not intuitive. Observer Rating: 3 | Observations - Need to make fluid capacity and type together. -willing to hunt around, but search is not intuitive--he is used to clicking to find things. | Average Rating: 4 | |||||||||||||||
18 | Observer Rating | 5 | 4 | 4 | 4 | 5 | 4 | 5 | 3 | 3 | 4 | 4.25 | |||||||||||||||
19 | Participant Rating | 5 | 5 | 3 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 4.70 | |||||||||||||||
20 | Jeff Leftys Auto Master Tech | COMMENTS NA OBSERVATIONS Subject started to go through process on own. Was focused on battery level of camera so that we recorded session. | COMMENTS NA OBSERVATIONS Doesn't have brake inspection line item. Was still focused on camera for alignment. | COMMENTS Made mention tht most the time have more than one code on car. OBSERVATIONS Located from vehicle landing page. Didn't not notice search and scrolled down to Pcode. | COMMENTS Stated that Identifix coverage is close to ours. OBSERVATIONS Used side bar navigation. Quickly found. | COMMENTS The informaton is important if the car is newer or they have not worked on it before. When asked about the skill level subject stated that it means nothing to them. Use the labor times within the product as "ball parks", usually would compare results with R & R procedure to provide more acurate time. OBSERVATIONS Went to Share a Repair. Moderator addressed that the icon was not active. Clicked icons to the right of drop down bread crumbs thinking they were linked. Seemed to know where to look for the data. | COMMENTS NA OBSERVATIONS Looked for information on the System and Components list - didn't find. Seemed to have trouble locating where to find. Did not use search. | COMMENTS NA OBSERVATIONS From the vehicle landing page, used the system and components (right hand navigation) to locate. Continued to search using drop down bread crumbs. Another tech was searching the same information on 1.5 at the same time and found informatoin faster. | COMMENTS Is used to the navigation of 1.5 OBERSVATIONS Selected Maintenance and continued by using drop down bread crumbs. | COMMENTS NA OBSERVATIONS Selected Change Vehicle and used search. Found very quickly. | COMMENTS Doesn't use Facebook and "not a computer guru" When compared with the current program, subject rated a 4. Wanted to know if we would be adding years to the data because they work on older cars. felt that it was not a large jump from 1.5 to Gen3 unless "your new coming in it will be (difficult)". OBSERVATIONS Seemed to know where to find the information. Knew what to look for but was slowed down by navigation. Because not search user may be slowed down by navigation with Gen3 and have a minor learning curve. | ||||||||||||||||
21 | Observer Rating | 5 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 4.70 | |||||||||||||||
22 | Tech w 15 yrs experience and 10ish years w/ALLDATAears Use ALLDATA, IDENTIFIX. Approx - 45 mins Observer: Jim L | COMMENTS N/A OBSERVATIONS User had no issues looking up a vehicle Observer Rating - 5 | COMMENTS This was difficult to find. Ultimately there is no data for it. OBSERVATIONS -There is NO Chevy Silverado 2013 data HE huntd around to find, no success. Observer Rating - 3 | COMMENTS Did not find a DTC for this--there was not one. -said he used IDFX for this information OBSERVATIONS - looked at IDFX, looked for a flow chart--but did not find one. -And did not find a trouble tree Observer Rating - 3 | COMMENTS - Similar experience to looking for DTC OBSERVATIONS -Said prefered using IDFX for this data--had a challenging time finding. Observer Rating - 3 | COMMENTS - this data is important but they don’t use much because they have experience -rates are becoming accurate OBSERVATIONS -they found it but hunted a little because they don't use this feature regularly Observer Rating - 4 | COMMENTS - did not find right away, but found faster in PRO. OBSERVATIONS - Found it eventually but it took a little hunting. The found it in PRO quickly--but both systems had same data--which they liked Observer Rating - 4 | COMMENTS - said this was easy because it was like AD PRO OBSERVATIONS - Found it because it was similar to what he is familiar with ---did not use search Observer Rating - 5 | COMMENTS - Does not use this feature (must be less experienced techs) -said Gen 3 was different OBSERVATIONS - found capacity--but was difficult Observer Rating - 4 | COMMENTS -found easily w search. OBSERVATIONS - search was used and it was easy. Found it faster w/ search and his buddy could not find in PRO Observer Rating: 5 | Observations - IDFX is used as a guide to move in a directioni, AD is to walk throug completing the repair. -IDFX purchased through an ASSOCIATION--they have both IDFX and ALLDATA. -Do not like IDFX has tons of repetitive data. -Said IDFX has decent OEM data coverage -they do not trust labor rates--but rates are getting better. -when they looked at PRO and Gen 3 side by side--they liked comparing and became more comfortable w/Gen 3 when seeing both. | Average Rating: 3 | |||||||||||||||
23 | Observer Rating | 5 | 3 | 3 | 3 | 4 | 4 | 5 | 4 | 5 | 4 | 3.875 | |||||||||||||||
24 | Participant Rating | 5 | 4 | 4 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 4.70 | |||||||||||||||
25 | James Borquez Hi-Tech Care Care Service Manager 3rd Generation since 1948. Has used ALLDATA since AD started. | COMMENTS "I have old eyes, this screen is hard to read". "bolder font" may help subject see screen better. OBSERVATIONS Was late to testing sight. Had connection issues when trying to select vehicle. Ranked lower because of connection issue. Subject did locate the YMME quickly but because of connection had a bad user experience. Tried to use key when in fields. | COMMENTS Made comment that brakes and traction should be in one place and not to seperate. Stated that Severe is the only one that applies because in AZ.. OBSERVATIONS Clicked Maintenance icon on vehicle landing page. Moderator prompted to scroll through information. Subjected stated that he had tried to scroll but that it didn't work at first. | COMMENTS Wasn't sure if the informaton found was the correct information and stated the he "doesn't want to hunt for what I am already hunting for" OBSERVATIONS Used Search. Then used Control + F to highlight infromation within article to verify information. Subject found information quickly but was not sure if correct. | COMMENTS Suggested to move the search field so browser pop-ups don’t block the functionality. OBSERVATIONS Used Search and found with out any issues. | COMMENTS Thought the search results "should be kisted by popularity". Expected labor to resurface to rotors. If couldn't find the information "would hit bakc if didn't find and start search again". OBSERVATIONS Used Search and looked for "brake". Started having connection issues again. Found in drop down bread crumb. Speaking with the moderator and seems to not have a real grasp on the number shown in search . Thought it meant items found through overall searches and not the specific search at the time. | COMMENTS Suggested to click on icon in search list to show more rather than have a few listed. OBSERVATIONS Used search and looked for "water pump". Found Auxillary Water Pump first. Went back to saved search and found. Subject needed prompting by moderator to scroll through search. | COMMENTS Would help to "show both on one page". Continued to mention that he "wouild like to have all on one page". OBSERVATIONS Used searched and continued to use bread crumbs and then clicked icon. Found - Engine Oil/Capacities. Then clicked specifications and found fluid types. Found information very quickly. | COMMENTS NA OBERSVATIONS Found information very quickly, | COMMENTS NA OBSERVATIONS Selected Change Vehicle and used search. Found very quickly. | COMMENTS Seemed to like Search. Stated that the less he enters the less he has to work to find the information. Overall view - "seems ok" "Glitchy-ness & speed is an overall iiritation". Speed was so "poor". Stated "would pass because of this (speed issue)". Did ask if able to switch if put on new version. Statd that he had upgraded with Mitchell and after a day wanted back. OBSERVATIONS Subject seemed to be upset about the test starting later than scheduled. Couldn't get YMME and "ruined experience". Was able to get through product with ease and didn't have major issues. If was to switch today "wouldn't have a problem" . | ||||||||||||||||
26 | Observer Rating | 2 | 3 | 4 | 5 | 4 | 4 | 5 | 5 | 5 | 4 | 4.10 | |||||||||||||||
27 | Service Manager w 20+ yrs experience and 10ish years w/ALLDATAears Use ALLDATA, IDENTIFIX. Approx - 25 mins Observer: Jim L | COMMENTS Screen hard to read. -BOLDer font would be helpful -system did not work for 2008 vehicle he selected OBSERVATIONS -He was concerned about the speed issue. Observer Rating - 2 | COMMENTS This data is "Very Important" -scroll did not work. -looked under maintenance and did not find OBSERVATIONS -looked uder maintenance . -information appeared to be wrong or missing. Observer Rating - 2 | COMMENTS Seareh turned much more than P0300 info--too much, not narrow enough OBSERVATIONS -liked search now that he knew it was there and it worked. He liked it but return was too much content. Observer Rating - 2 | COMMENTS Found easily. Used search. OBSERVATIONS -this worked well and he found easily. Observer Rating - 5 | COMMENTS - Search for Brake did not work--but was connection issue -was not under parts and labor -did not see a back key--a problem OBSERVATIONS -search pulled too many items -items not listed in order of importance Observer Rating - 2 | COMMENTS - found easily, but wants color diagrams OBSERVATIONS - Gen 3 product worked well and he found this easily….then he was upset about no color diagrams. Observer Rating - 5 | COMMENTS - search ranking did not yield the result. OBSERVATIONS - Searrch did not yield narrow enough results Observer Rating - 2 | COMMENTS - Would like Capacity and Type on same page -would like one page showing all fluids together OBSERVATIONS - found capacity and expected capacity to be with it.. Observer Rating - 3 | COMMENTS -found easily with search. OBSERVATIONS - easy with search. Observer Rating: 5 | Observations - Overall was concerned about SPEED issue associated w MiFi -he was also mad that we were late to our appt. -if he did the BETS test, he would want to be able to go back to old version if did not like it. Documentation Speed! (Meaning spead was a factor) | Average Rating: 2.8 | |||||||||||||||
28 | Observer Rating | 2 | 2 | 2 | 5 | 2 | 5 | 2 | 3 | 5 | 3 | 3.875 | |||||||||||||||
29 | Participant Rating | 2 | 2 | 5 | 5 | 5 | 1 | 5 | 2 | 5 | 5 | 3.70 | |||||||||||||||
30 | David IMM Auto Service Owner Has been using ALLDATA well over 10 years. Maybe 15 or 15 years... | COMMENTS NA OBSERVATIONS Selected Vehicle - Didn't get selecter. Clicked Change vehicle. Started on vehicle landing page of Wave. | COMMENTS "I like it. It's very similar to what you have now". OBSERVATIONS Selected Maintenance from side bar nav. Found quickly. Restarted because of connection problems. Uses severe more often because in AZ. The information found here is "absolutly critical" Looked on bread crumbds to Nav. service intervals. When shown where to locate them stated "That's handy. don't usually see in middle of title bar". | COMMENTS "didn't like how you have to scroll down to find". Moderator promted search within Pcode page. Subject then stated that he was "not use to seeing it" OBSERVATIONS Connection was slow on car chosen. Changed vehicle to Dodge. After finding Pcode used mouse to scroll. Page had opened at bottom of page and threw subject off a bit. Didn't see search within Pcode. Subject still found infromation quickly. | COMMENTS "I like they are in that order" (recent on top) Was pleased about the sort option. OBSERVATIONS Selected TSBs from Side Menu. | COMMENTS Stated the this information was "absolutly important" Vehicle option on side bar - "completly confused me when i looked at it". OBSERVATIONS Looked in bread crumbs then on left menu. Then selected Maintenance and used drop down bread crumbs and did not find. Continued. Clicked vehicle. Stated that the term "vehicle" should be something like"home" because not intuitive enough. Clicked System and Components..continued using drop down bread crumbs and found. Subject did need to be prompted by moderator. | COMMENTS "I like the fact that you can grab and move it". No indicator of what diagram you were on when opened. May need to have something that indicates the informaton when in full view. OBSERVATIONS Clicked vehicle and went to diagrams. Continued by using search on diagram page. Used lap top key to zoom in and out. Did not seem to notice zoom features on the left side of diagram. Subject didn't see horn on diagram. Found horn informtion on 2nd diagram. Subject gave 3 because it requred a little bit of looking. | COMMENTS "would use accordion menu with +/- to see more search results". Started mentioning having more options "above the fold" "I usually don't like accordion menus but in this case i would use one". OBSERVATIONS Selected Vehicle and went to system and components. Continued by using bread crumbs and clicked service and repair icon. Found very quickly without a problem. Just to play with program tried the Search. Did not see scroll bar for more search results. | COMMENTS "you almost always use both at the same time". "It really would save a lot of time" - if on same page. Thought that "ALL TSBs" under bread crumbs was "ALL" for the vehicle and not the specific category. This informatin is "absolutly critical" OBERSVATIONS Selected Vehicle, Clicked Specifications icon and found capacity. Found type just as fast. When asked about all fluids on one page, subject stated "not all fluids...Would be interesting and then look through to find the one you want". | COMMENTS "That’s really good because I didn't know what a Wave was". OBSERVATIONS Selected Change Vehicle and used search. Found very quickly. | COMMENTS "I think it was great". "it's very easy to use". Stated that doenst use Auto Zone parts because they are poor quality. OBSERVATIONS Tended to use navigation path and then realized could have used Search part way through. Wouldn't have an issue if having to switch. Subject was very computer savy. Has issues with Manage Online not being able to integrate with World Pac. Will switch to Mitchell if not able to fix. . | ||||||||||||||||
31 | Observer Rating | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 4.90 | |||||||||||||||
32 | Shop manager and Tech w 15 yrs experience and 20ish years w/ALLDATAears Use ALLDATA, IDENTIFIX. Approx - 45 mins Observer: Jim L | COMMENTS N/A OBSERVATIONS User had no issues looking up a vehicle Observer Rating - 5 | COMMENTS -likes the format because it is similar to current ALLDATA. OBSERVATIONS -used left nav to find. The question does not apply to SAAB. Observer Rating - 5 | COMMENTS -Liked the search feature but found too many pcodes--search was difficult OBSERVATIONS - too much scrolling, but found it. Observer Rating - 5 | COMMENTS - Similar experience to looking for DTC OBSERVATIONS -Likes the order fo DTC's would like an up/down arrow--once he saw it he liked it.. Observer Rating - 5 | COMMENTS - home page did not say home page OBSERVATIONS -was confused looking for labor times. But still found it pretty quickly. Observer Rating - 3 | COMMENTS - expected. To see the horn in diagram, but it was not there initially--was confused. OBSERVATIONS - Found it easily, but was confused at the result. Observer Rating - 4 | COMMENTS - now understands search--and this worked well OBSERVATIONS - wanted accordian search categories... Observer Rating - 3 | COMMENTS - Having capacity and typ together would save a lot of time for their shop. OBSERVATIONS - found capacity--but want capacity and typ together Observer Rating - 5 | COMMENTS -found easily w search. OBSERVATIONS - search was used and it was easy. Observer Rating: 5 | Observations - currently having trouble with manage product from ALLDATA. -is likely moving to Mitchell because our manage product does not work with WorldPac catalog. -tried to click icons--when the icons did not click. | Average Rating: 4 | |||||||||||||||
33 | Observer Rating | 5 | 5 | 5 | 5 | 3 | 4 | 3 | 5 | 5 | 4 | 4.375 | |||||||||||||||
34 | Participant Rating | 5 | 5 | 5 | 5 | 3 | 3 | 5 | 4 | 5 | 5 | 4.50 | |||||||||||||||
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38 | 4.50 | 3.83 | 3.58 | 4.67 | 3.75 | 4.58 | 4.42 | 4.17 | 4.75 | 4.00 | 4.27 | Average Observer Rating | 4.225 | ||||||||||||||
39 | 4.50 | 4.33 | 4.17 | 5.00 | 4.17 | 4.00 | 5.00 | 4.17 | 5.00 | 5.00 | 4.53 | Average Participant Rating | |||||||||||||||
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