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Key TermDefinition
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Engaged Sessions
The number of sessions that lasted longer than 10 seconds, or had a key event, or had 2 or more screen or page views.
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UsersThe total number of active users.
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New Users
The number of users who interacted with your site or launched your app for the first time (event triggered: first_open).
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Registered User Sessions
Zywave authenticated users who logged in to the experience portal during the date range. Subtract Zywave users!
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Newly Registered UsersTotal of newly registered users on the support site. Subtract Zywave users!
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Exp. Portal Cases CreatedTotal number of cases opened from authenticated users via the support portal.
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New KB Articles PublishedNew KB articles created within the date range (uses first publish date)
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30-day KB ViewsTotal views for articles published within the date range. Views are cumulative and not separated by version
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KB Article Page ViewsTotal number of article pages viewed within the date range - based off /s/article/
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Monthly Review
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1) What are the top 3-5 questions customers are asking?
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2) What are the top 3-5 articles customers are viewing?
Top articles based on view count from analytics
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3) What are the top 3-5 articles agents are using?
Top articles support reps are sending to customers via cases.
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