SLA Sample (task details & cadence)

	B	C	D
1			*property of Simplify Affiliate (Alexia Taylor Ltd). Do not copy.
2	Service Level Agreement \| Sample
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4	Task	Cadence	Notes
5	Health checks: Product feed checks	Daily
6	Health checks: Sales tracking - check that tracking is working by checking that there are sales in the account	Daily
7	Health checks: Billing and payment processing. Check for any outstanding invoices and pending publisher payments. Flag to client	Monthly
8	Health checks: flag to client publisher performance spikes in revenue or traffic, potential suspicious partners	Monthly
9	Network admin: Publisher newsletter sends (via network)	Monthly (bi-monthly option)
10	Network admin: Processing publisher applications	Weekly	*twice a week when 50 applications exceed 50/week
11	Publisher Management: Email summary of recently approved publishers to client, with any specific request or action items	Weekly
12	Publisher Management: Responding to publisher inquiries (via email or network)	Weekly
13	Network Admin: setting up new terms for upcoming promos	Monthly (weekly upon request)	*turnaround 48hs for ad-hoc requests
14	Network admin: Uploading creative and text links	Monthly (weekly upon request)
15	Network admin: processing returns and cancellations	Monthly	*48hs turnaround from receipt of the file
16	Insights - Reporting: KPI, publisher performance, YoY comparison, target tracking, Skimlinks reporting (if available via network). See default sample.	Monthly (weekly upon request)	*additional reporting upon client request
17	Insights - Monthly opportunities wrap-up for brands (via email, does not include execution, outreach or bespoke management). See sample.	Monthly
18	Network admin: revision of auto-responder email to publishers, sign up page and other publisher facing material on network	Quarterly
19	Network admin: revision of commission structure, cookie window, publisher application rules, brand keywords	Quarterly
20	Network admin: revision and recommendation of tracking parameters	Quarterly	*does not include tracking execution, client needs to action
21	Publisher Management: Skimlinks assistance, for brands that require promo submission and other ad-hoc requests	Upon request, capped at weekly	*turnaround 48hs
22	Publisher Management: inactive publisher audits, recommendations and clean-ups	Yearly
23	Insights - Alignment call: to discuss performance, program strategy, upcoming promos and marketing plans	Quarterly	*other cadence available upon request
24	Insights - Loyalty Analysis: comparison of cashback and loyalty offering by competitors. See sample.	Quarterly	*competitor list provided by client
25	Resources for publishers: creation of guides, educational content, brand guidelines. See available templates.	Quarterly	*7-day turnaround
26	Resources for publishers: custom. If the requested resource is not in "available templates" an ad-hoc request can be made.	Ad-hoc	*starts at $150, depending on the request. 7-day turnaround
27	Resources for publishers: Affiliate sign up page for brand's website. See available samples	Quarterly	*request pricing for custom requests
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