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Adverse events resulting from handover communications
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Indicator Name:Adverse events resulting from handover communicationsJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC
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Numerator: Adverse events related to handover communication (Number of reported adverse events where handover communication failure is identified as a contributing factor or root cause.)Numerator
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Denominator:Total number of adverse events/ incidents reported during the same periodDenominator
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RationaleTo analyse the adverse events during handover communication and will reduce the incidents by ensuring the patient safetyRate#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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Inclusion CriteriaAll adverse events related to handover process (as defined in the policy) Target-0%0%0%0%0%0%0%0%0%0%0%0%0%
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Exclusion CriteriaNil
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Indicator Owner: Quality department
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Selection criteria:√ High Risk √ High Volume √ IPSG √ Problem Prone □High Cost
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□ Contract Monitoring □ Regulatory Requirement
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□ Others: Accreditation requirement
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Type of Indicator:□ Structure □ Process √ Outcome □ Process & Outcome
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Frequency:√Monthly □ Quarterly □ Bi-Annual □ Annual
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Department/ Unit
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Sample Size: All handover communications adverse events
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Data collection method / Source Incident reporting log
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Data methodology:√Retrospective □ Concurrent
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Unit of MeasurementPercentage
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Target:100%
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Benchmark (If Applicable)
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Data Analysis:
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Common variations
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Action plan:
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