ABCEFHIJKLMNOPQRSTUVWXYZ
1
Pct. Fully Working# Broken# working, but with Issues
Total Issues (resolved and current) Fall 2019
Databases with most issues so far (Fall 2018)
2
93.75%0435
3
Report issues through TechTickets
4
5
NameStatusNotesLast Updated
# Of Issues Fall 2019
11
12
Other Services (not indvidual databases)
13
Google ScholarWorking
14
Journal of Chemical EducationWorking
Security issue. Reported on EZproxy listserve 11/1/19. Resolved by vendor.
11/11
15
Springshare: LibGuidesWorking
16
Springshare: LibAnswersWorking
17
Springshare: LibCalWorking
18
EBSCOHost: AllWorking
19
Gale Databases (all)Working
20
OCLC: Worldcat Search (and wms)Issues
article clustering issues (multiple records for same entry). Reported to OCLC. OCLC fixed a wiley duplicate issue, but other issues are still being reported. 5-6 titles/day reported. Scale of issue is reported to OCLC
10/178
21
ezproxyWorking
22
ScienceDirect Pay-Per-ViewWorking
Issue where can't download pdf; form is not coming up; 431 error page. 431 error pages resolved for reported articles 10/23/19. Inability to download form due to transfer of journal to another vendor.
10/234
23
24
Databases
25
Acad. of Nutrition & Dietetics: Electronic Nutrition Care Process Terminology (eNCPT) Reference Manual Working
26
Acad. of Nutrition & Dietetics: Evidence Analysis Library (EAL) Working
27
Acad. of Nutrition & Dietetics: Nutrition Care Manual (NCM) Working
28
Acad. of Nutrition & Dietetics: Pediatric Nutrition Care Manual (PNCM) Working
29
Acad. of Nutrition & Dietetics: Sports Nutrition Care Manual (SNCM) Working
30
Academic Search Complete (EBSCO) Working
31
AccessMedicine (McGraw-Hill) Working
32
Advertising Redbooks.com Working
33
Business Cases (SAGE) Working
34
Business Collection (Gale) Working
35
Business Insights: Global (Gale) Working
36
Business Plans Handbooks (Gale) Working
37
Business Source Complete (EBSCO) Working
38
Chronicle of Higher Education Working
39
Communication Source (EBSCO) Working
40
CQ Researcher Online (SAGE) Working
41
Credo Reference Working
42
Criminal Justice Abstracts with Full Text (EBSCO) Working
43
Culinary Arts (Gale) Working
44
Culinary Arts Museum Digital Collection Working
45
Directory of Open Access Journals (DOAJ) Working
46
Dissertations & Theses Full Text Global: The Humanities & Social Sciences Coll. (ProQuest) Working
But there is an on-campus workaround: https://search.proquest.com/advanced?accountid=1363&selectids=1006882,10000115,1006522. Resolved 11/12/19
11/121
47
eBook Academic Collection (EBSCO) Working
48
Ebook Central (ProQuest) Working
49
Education Research Complete (EBSCO) Working
50
Emerald Insight Working
Does not work with IE. HTTP 400 error reported when using IE for access.  Contacted OCLC and Emerald again with screenshot, communicating with Benny JWU IT. Works with Chrome, Edge and Firefox. 12/6/19 - Works with IE
12/65
51
Films on Demand Complete (Infobase) Working
52
First Research (Mergent) Working
53
Food Science Source (EBSCO) Working
54
Funk & Wagnall's New World Encyclopedia (EBSCO) Working
55
Global Road Warrior Working
56
GoinGlobal's Country Career Guides Working
57
GoinGlobal's USA/Canada City Career Guides Working
58
GreenFILE (EBSCO) Working
59
Health & Wellness Resource Center (Gale) Working
60
Health and Life Sciences Journals Collection (ScienceDirect / Elsevier) Working
61
Health Reference Center Academic (Gale) Working
62
HeinOnline (William S. Hein) Working
63
History Reference Center (EBSCO) Working
64
Hospitality & Tourism Complete (EBSCO) Working
65
Hospitality, Tourism and Leisure Collection (Gale) Working
66
IBISWorld Working
67
JSTORIssuesSecurity issues for user logins10/171
68
Lynda.com at JWU Working
69
MarketResearch.com Academic Working
70
MAS Ultra - School Edition (EBSCO) Working10/171
71
MEF Digital (Media Education Foundation) (Kanopy) Working
72
Military & Government Collection (EBSCO) Working
73
Morningstar Investment Research Center Working
74
MRI University Reporter (GfK) Issues
some students reporting issue where account not working (about 10, so far).
10/1710
75
Natural Medicines (Therapeutic Res. Ctr.) Working
76
Opposing Viewpoints In Context (Gale) Working
77
PsycARTICLES (EBSCO) Working
78
PsychiatryOnline with DSM Manual (APA/American Psychiatric Assoc.) Working
79
PubMed Working
80
Regional Business News (EBSCO) Working
81
RKMA Market Research Handbooks Working
82
SAGE Journals Online Working
83
ScholarsArchive@JWU Working
84
Science (AAAS) Working
85
ScienceDirect Journals (Elsevier) working1
86
Scientific American (Nature Publishing Group) Working
87
SPORTDiscus with Full Text (EBSCO) Working
88
Standard Rate & Data Service (SRDS) Working
89
Statista Working
90
Statistical Abstracts of the United StatesIssuesDoes not work with IE10/231
91
VentureLine Working
Unable to access analysis reports in late-October (wrong IP configuration on Ventureline End)
10/241
92
Wiley JournalsWorking
93
Wall Street Journal; Eastern Edition (ProQuest) Working
On-campus only workaround:
https://search.proquest.com//publication/105983?accountid=1363. Resolved 11/12/19
11/121
94
WGSN (World Global Style Network) (formerly, Stylesight) Working
95
Women's Wear Daily (WWD)Working
96
97
98
99
100
101
102
103
104
105