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ONLINE PET CARE APPLICATIONS (OPCA) WEBSITE RESEARCH
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APP/companyComplaintPet NameBreedComplaintant (owners)CityStateDate of IncidentDate of PublicationCitation (1)Citation (2)
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DogVacayAnimal Cruelty, TheftSullivanAkitaJoe HingstonQuincyMAJune 28 2016http://www.patriotledger.com/news/20160628/dog-sitter-faces-animal-cruelty-accusations-in-quincy
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DogVacayDeathPippenEmily and Christian PelipadaOaklandCAhttps://www.nbcbayarea.com/news/local/Dog-Dies-While-in-Care-of-Pet-Sitter-Found-With-App--390534011.html
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RoverAbused by other dogKeith K.12/13/18https://www.sitejabber.com/reviews/rover.com
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RoverBad SitterAmerican Staffors Terrier Allie R.Chicago IL5/8/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverBitten DogZorbaChuck K.
Watertin Canyon
1/2/19https://www.sitejabber.com/reviews/rover.com
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RoverBlocked User Lisa L.3/1/19https://www.sitejabber.com/reviews/rover.com
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RoverCancelled Sitters Naomi K.12/17/18https://www.sitejabber.com/reviews/rover.com
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RoverCancelled Sitters Lisa A.12/17/18https://www.sitejabber.com/reviews/rover.com
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RoverCancelled Sitters Karen T11/15/18https://www.sitejabber.com/reviews/rover.com
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Rover
Cant Leave reviews for bad experiance
Laura JEugene OR3/13/19https://www.highya.com/rover-reviews
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RoverCriminal Damage - $12000Kathy LipschutzNCMay 31 2017https://www.oxygen.com/blogs/dog-sitter-with-criminal-history-causes-12000-in-damages-to-womans-house
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RoverDamaged HouseSpitsRemy T.8/20/2018https://www.sitejabber.com/reviews/rover.com
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RoverDeathDeb K5/24/2017http://www.roversdirtysecret.com/my-dog-dead-19-minutes-rover-com-pet-sitter-review/
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RoverDeathGeralyn C.9/7/2018https://www.sitejabber.com/reviews/rover.com
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RoverDeathTugEnglish BulldogDawn B.10/7/2018https://www.sitejabber.com/reviews/rover.com#reviews
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RoverDeathFoxyPomeranianArthur W
Rolling Hills Estates
CA7/26/2018https://www.highya.com/rover-reviews
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RoverDeathMaxDerek ShroyerOrlando FloridaJune 2/12/19
https://www.news5cleveland.com/news/national/family-shares-experience-using-dog-sitting-app-to-warn-pet-owners
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RoverDeathCocoFrench BulldogAmy & Sean HoustonCoppellTX5/6/19
https://www.nbcdfw.com/news/local/Family-Demands-Answers-after-Puppy-Drowns-in-Pet-Sitters-Pool-509544511.html
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RoverDeathLillyMalteseKaren Cevallos Pleasent Hill CA8/3/20188/2018https://www.gofundme.com/f/my-dog-killed-by-rovercom
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RoverDeathWallyDaschundElaine Conoly
Commerce City
CO7/4/2018July 11 2018https://www.thedenverchannel.com/news/contact7/dog-killed-while-in-care-of-sitter-hired-through-rover-app
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RoverDeathMooShuJapanese ChinColleen Nolan AtlantaGAAugust 24 2018https://www.ajc.com/lifestyles/atlanta-dog-death-among-complaints-online-sitter-service-grows/9tsPI4jPVoYNkgh4KiIszH/
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RoverDeathMaxPoodleEstelle SinardiBurbankCA6/1/2015July 8 2015https://losangeles.cbslocal.com/2015/07/08/only-on-2-poodle-fatally-mauled-while-staying-at-rover-com-home/
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RoverDeathGusBulldogAbraham LazcanoNV5/1/2017June 8 2017https://www.ktnv.com/news/dog-dies-in-pet-sitters-care
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RoverDeathBrownieCollieJeannette MoismanOrlandoFL9/25/2017Dec 14 2017https://www.wftv.com/news/local/woman-aims-to-sue-dog-sitting-company-after-service-dog-runs-away-dies/664130326
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RoverDeathHodjaYorkshire TerrierCampbellCA1/7/2015January 30 2015https://josephpelle.wordpress.com/2015/01/30/6/
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RoverDeathSnoopyPapillon mixJane Doe
Hermosa Beach
CA4/3/2017February 26 2018http://www.taulersmith.com/wp-content/uploads/2018/02/2018-2-26-Rover-Complaint.pdf
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RoverDeathJazzyChinese CrestedHeatherKenneshawGA6/28/2017July 25 2017http://www.roversdirtysecret.com/
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RoverDeath - 23 dogshttps://www.facebook.com/The-Tragedy-at-Green-Acre-Dog.../
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RoverDeath of Dog 11/23/18https://www.facebook.com/roverkillsdogs/
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RoverDog bittenClaudia R1/6/19https://www.sitejabber.com/reviews/rover.com
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RoverDog cause damage/ruined vacaWiley & BowieBozemanMN
https://www.outsideonline.com/2345986/cautionary-tale-about-dog-walking-apps
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RoverDog hit by carHunterMini Australian ShepardArlington VA4/24/19
https://www.arlnow.com/2019/04/24/pet-sitting-apps-may-background-check-but-animal-control-says-do-your-own-homework/?fbclid=IwAR3j2AbyLcfpHIt_Bbc745OZ0cMkR7iMOW1VS6eWVu3KyO8pTo5vHTRd9uo
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RoverDog injuredBrownie Lucia ArroyoOlympia WA12/30/201812/31/18
https://www.trustpilot.com/review/rover.com?languages=en&stars=1&stars=2
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RoverDog Injured Catherine YStaunton VA5/8/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverDog KilledKaitlin A5/2/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverDog Killed EmmaMary P.11/1/20185/4/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverDog Killed Karen C5/2/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverDrugs/ Abuse/ TheftTim C2/8/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverDrunk and NeglectedMalteseRebecca B.8/8/2018https://www.sitejabber.com/reviews/rover.com
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RoverEndageredSarah P.Los AngelesCA10/1/2018https://www.sitejabber.com/reviews/rover.com
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RoverFalse accountEKKnoxvilleTN9/11/2018https://www.highya.com/rover-reviews
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RoverFluElisabeth J.10/20/2017http://www.roversdirtysecret.com/rover-not-our-problem/
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RoverHome damage Dana Brunjes3/8/19
https://www.trustpilot.com/review/rover.com?languages=en&stars=1&stars=2
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RoverHouse party/ Steal/ DamageDaniela CAshevilleNC10/16/2018https://www.highya.com/rover-reviews
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RoverHurt Dog/ Not told of injury KJ R10/19/18https://www.sitejabber.com/reviews/rover.com
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RoverIllnessBeau L.NC7/13/2018https://www.highya.com/rover-reviews
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RoverInfectionsLab/RetriverDani L.9/12/2018https://www.sitejabber.com/reviews/rover.com
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RoverInhumane conditionsGrey HoundMonica L.5/14/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverInjured DogGabby & SnickersChihuahua & Poodle
https://www.reddit.com/r/Assistance/comments/7cqyj1/dog_injured_during_rovercom_stay_needs_help/
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RoverInjured/ Death of DogSofieBlack Poodle Beverly Sonos Hampton VA7/4/20197/8/19
https://wtkr.com/2019/07/08/pet-owners-speak-out-after-dogs-killed-injured-at-hampton-sitters-home-during-house-fire/
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RoverInjuryMontySarah S.12/18/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverInjuryAnthony C.8/30/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverInjurySteve F.10/17/2018https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverInjuryHaley OOrlandoFL12/15/2017https://www.highya.com/rover-reviews?page=3
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RoverInjury - amputation hit by carlabNov 27 2017https://www.reddit.com/r/dogs/comments/7fy82s/help_left_my_dog_with_a_sitter_on_rover_dog/
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RoverInjury - SevereAkaylaShar-PeiTX12/27/2013January 25 2014https://www.dailymail.co.uk/news/article-2546084/Beloved-family-dog-nearly-dies-suffering-horrific-injuries-looked-experienced-dog-sitter.htmlhttps://imgur.com/a/DJknD
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RoverLack of Care/ DeathEric JohnsonBroomfielsCO5/18/2018https://www.highya.com/rover-reviews?page=2
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RoverLast minute cancelRobin TNew YorkNY8/23/2018https://www.highya.com/rover-reviews
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RoverLast minute cancelGinger PCA5/28/2018https://www.highya.com/rover-reviews?page=2
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RoverLast minute cancelLesli CowanVancouver
BC Canada
4/7/2018https://www.highya.com/rover-reviews?page=3
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RoverLies/ No Supervisoin/ DeathRathan S8/12/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverLies/ UnreliableSylvia K.ManhattanNY1/20/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverLostEmelda E3/2/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverLost DogDarlene A.San Diego CA11/3/18https://www.sitejabber.com/reviews/rover.com
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RoverLost DogLunaR S.4/26/19https://www.sitejabber.com/reviews/rover.com?rating=1
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RoverLost DogAcoria and RipleyGolden Retrivere Trisha Sauce San AntonioTX6/26/19
https://www.kens5.com/article/life/animals/rover-pet-sitter-loses-san-antonio-family-pets/273-39ead5f6-63a9-4833-a3bf-0896fe073903
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RoverLost DogTinyChihuahua mixKatie RubinOaklandCAhttps://www.kron4.com/entertainment/video-pet-sitter-found-on-rover-com-loses-oakland-womans-dog/1012480183https://www.sfgate.com/bayarea/article/Rover-Uber-for-pets-lost-dog-12300456.php
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RoverLost Dog Ruffles Valerie & Alex SonisLos Angeles CA3/8/19
https://www.nbcmiami.com/news/local/Woman-Says-Pet-Sitter-Hired-Via-App-Lost-Her-Dog-Left-Her-With-Bill-506671591.html
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RoverLost dog/ Death of dogKelly S.11/17/20182/1/19https://www.sitejabber.com/reviews/rover.com
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RoverLost dog/ Death of dogRoxyJenny Z1/6/20191/9/19https://www.sitejabber.com/reviews/rover.com
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RoverLost PuppyAlethea C.4/11/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverLost/ DeathEllen Y.https://www.rover.com/community/question/2675/what-if-my-dog-sitter-lost-my-dog/
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RoverLost/ DeathGreg M.7/7/2018https://www.sitejabber.com/reviews/rover.com
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RoverLost/ Home messDavid H.6/9/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverLost/ InjuredBoxer/BulldogLorraine S.10/19/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverMedication not givenCody P.3/11/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverMultiple no showsJill L.3/5/19https://www.sitejabber.com/reviews/rover.com
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RoverNeglectErin RLondonOH8/7/2018https://www.highya.com/rover-reviews
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RoverNeglectPeter BSan FranciscoCA7/10/2017https://www.highya.com/rover-reviews
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RoverNeglecthttps://www.reddit.com/r/dogs/comments/9jql5e/vent_my_rover_nightmare/
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RoverNeglected/ changed DogJack/RatR M. 11/1/20181/5/19https://www.sitejabber.com/reviews/rover.com
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RoverNegleganceFrench Bulldog & Shih-tzuDavid N.10/8/2018https://www.sitejabber.com/reviews/rover.com#reviews
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RoverNo Professionalism/ Police callMelody HallSan DiegoCa12/28/2017https://www.highya.com/rover-reviews?page=3
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RoverNo Responses Cori M.11/27/18https://www.sitejabber.com/reviews/rover.com
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RoverNo Safety in mindSandra R8/15/2018https://www.sitejabber.com/reviews/rover.com
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RoverNo show walkerAntoinette2/26/19
https://www.trustpilot.com/review/rover.com?languages=en&stars=1&stars=2
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Rover
No Sitter available/ no response
Naama Y1/15/19https://www.sitejabber.com/reviews/rover.com
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RoverNot ResponsibleHope N.12/29/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverNot showing upHuskyKaren S.7/12/2018https://www.sitejabber.com/reviews/rover.com
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RoverOverfeeding - 20lb gainMay 29 2018https://www.reddit.com/r/dogs/comments/8n0elm/discussion_bad_experience_with_rover_boarder/
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RoverPassed out sitterLisa R5/1/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverPesonal damage/ NeglectGordon HLas VegasNV9/26/2017https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverPesonal damage/ NeglectLejla M.9/21/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverPoisonedScott LSan DiegoCA1/28/2018https://www.sitejabber.com/reviews/rover.com?page=2#reviews
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RoverPoor Customer ServiceJerry KLas VegasNV6/26/2018https://www.highya.com/rover-reviews?page=2
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RoverPoor Customer ServiceJoAnne ConwayNC3/21/2018https://www.highya.com/rover-reviews?page=3
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RoverRover Employee didn’t showSamaya TNew Jersey6/17/2018https://www.highya.com/rover-reviews?page=2
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