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dateRequestorDeptIssueDescriptionResolvedNotes
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MicrosoftAllGreg D, Jim F, Lisa, Michelle, Niko, Carol, Anna k, Gary S, Tony Z, 1-QL parts, Yordan, laptopsReplaced Niko, Michelle, Jerry, Gary S, greg D,
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John Partsneed 2nd monitor, mouseChris Rodriguez, parts counter needs mouse and 2nd monitor
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1/30/2020JoeSalesreplace Pcinstall new win 10 pc and programsinstalled 1/30
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1/30/2020IngridAcctgnew employeeset up email, team viewer, cant update desktop to recognize new employee mail account1/31 resolved to my knowledge
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1/30/2020Srv TechServicewebsite blockedgtacc opening tech hotline contacts
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2/3/2020Greg DCommercialMike L laptopadd VPN to Logan's laptop for upcoming work at home
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2/3/2020Kim ServiceOld Monitors
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2/4/2020Kim Adminconference room connection, ethernet port out?
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2/4/2020Lisa Acctgnew employee acctg Feb17thnew pc/workstation needed Viviana Gutierrez need Team viewer
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2/4/2020Kim Systemsjerry's PC replacement scheduledFeb 17th- replace with new
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2/5/2020Kim SystemsNicole Allen team viewer inopGood Morning,
I have been trying to log into team view but it says my credentials don't mach if you could reset my password and verify my user name. Thanks Nikki
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2/6/2020SusanServiceapps not working after upgrade cdk, caffeine, other apps... especially shortcutsinstall Adobe reader, caffeine, change defaults,
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2/7/2020SusanPartsMarcus needs to Google Chrome addedGoogle Chrome needs admin password to add
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2/11/2020AnnaAcctgDocuments outside of CDK will not print to excel or word
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2/11/2020Chris Wfinancemicrosoft office log in for corrupt file in emailFinance 7 needs office log ingave log in fishbowl@mford01.onmicrosoft.com
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2/11/2020JoeSalesHave Kims poems posted online - shes a writer !!hahaha!
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2/12/2020AnnaAcctgjenny's laser printercannot print to 3rd tray for AP assist. driver issueH drive- loaded driver 4100dn
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2/12/2020MichelleAcctginstall new win 10 pc and programscannot print to payroll printer, cdk issues and excel replaced PC
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2/13/2020janiceserviceWC new laptop needs CDK
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2/13/2020JohnPartsVerify my "John Parts" folder is private in H drivethe H drive is a company Share drive, you should have a Parts drive
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2/14/2020SusanServiceSet up Remote Expert Pilotopened case with netcomplete to create add'l SSID (wi-fi log in) to open up streaming for Pilot program only
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Kim SystemsSet up new QL encoder for live streamnew device for consistency/ get it off my PC
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2/24/2020SteveSystemsorder arms for QL techs - lake parksteve said april opening now, due to flooring
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2/24/2020kimSystemsdual screen - Jim and Jim
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2/26/2020JohnPartsChris Rodriguez, Brandon West, Rob SennettDefault P.O. printer set up at Quick Lane. Emails and TeamViewer set up for all of them.PRINTER ETA APRIL 15
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2/27/2020michelleAdminneed download adobe DC Priority task
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2/28/2020Kim TabaAdminMichelle Cepeda update CDK accessMichelle needs access to Vero Beach in CDKVashtee assigned access
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3/18/2020AnnaAcctgTeamviewer
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3/24/2020Joe Osalescannot get lot camera to move to large screenpull up lot cameras on joe computer, then move over to big computer, will not go
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4/6/2020GlendaServiceNeeds CDK installedWorking from home with work pc needs CDK installedPlease call Glenda 561-662-0700 - She emailed Taba Sat & Mon by mistake
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4/14/2020JohnPartsBrandon West needs TeamViewer installed in QL PartsBrandon already has a login. Just needs it installed on PC
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5/6/2020AnnaAcctgbrenda needs 2nd monitor
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5/14/2020Kim SystemsCARMEN FINANCE PRINTER INOPchanged UUP- rebooted printer- working
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5/26/2020Kim Servicepatrick would like Microsoft office - Excel
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5/29/2020SteveAdminnew pc to install at his desk
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6/8/2020Kim AdminSpectrum data line is down, security cameras inop
called duane, says its spectrum, Spectrum says its Duane's router
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6/9/2020Kim Adminscan salesman PC for malware- alot of emails being hacked
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6/9/2020Kim Adminmove internet printer to fleet care
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6/10/2020Kim AdminRandy Mcd- replace Dell 3010pc running slow, move to top of list
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7/20/2020kimSystemshelp Adele with payroll reports not printing after domain
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7/21/2020kimSystemsHelp tim change IP on printer and PC so it wasnt shared
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8/5/2020AnnaAcctgMay's teamviewer not workingcan't connect to internet
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9/2/2020AnnaAcctgOutlook not workingoutlook works for first hour or two and thats it
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9/25/2020AnnaAcctgSet up email, teamviewer and FMC login etcFrancisca Carvallo will be starting 10/12
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10/27/2020AnissaAcctgLeft monitor not working. Screen flickers and not is blackI had to unplug it in order for it to stop flickering
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10/27/2020AnissaAcctgCan't get into voicemail.  Passcode was misplaced.Tasha took care of this, 1111 is the setup pswd
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2/15/2021elezarServiceemail for mtozzolina not workingafter migration
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2/15/2021steven parksCommercialform needed in cdk for commercial gap
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2/15/21Kim Systemsoly laser still charged at higher $ after Doc cloud install
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2/15/2021justin RSalesaccessories charged on CC need stk # to bill
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2/15/2021jerryFinance3pa agreeements signed for all stores-Ford
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2/15/2021tim wellsServiceremove his name from serviceteam email acct
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2/16/2021loisFinanceVal Sanchez email did not migrate
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carlosCommercialorder laptop
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2/16/2021Chris SandefurSalesdomain for jeff fox and email acct
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2/16/2021JohnPartstire tool issues, printer, phone appwebsite spins on tire tool, printer shows offline, zulty app on phone?Rob prefers his phone, Cleared print Q to see if that resolves issue, told him to call when tire tool inop so we could get BAC on the phone
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2/16/2021johnPartsrobert kaiser log in stuffdomain, teamviewer, and CDKall set up on new computer going back there. install today hopefully.
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2/16/2021Kim Systemscreate Google Doc for all emails and email to controllers and IT
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2/18/2021Steve parksFinancecannot find for EGFC-150form is not in cdk form library. contacted Auto Trac Systems to send
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2/18/2021MarioBody ShopLori Ebner unable to work with new domain log inCCC one and CDK inoperable
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7/19/2021Greg DCommercialSecondary dealer code, Access for Ryan CDK and FMC
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7/19/2021cesarset up email teamviewer for new SA
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7/19/2021kbb has website link to ddc site not remora
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