School Administration Software Scorecard
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Brightwheel blog post: How to Choose School Administration Software
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Software #1:Software #2:Software #3:
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FEATURES
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Mission-critical features?
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Nice-to-have features?
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How often are new features added?
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Do the features replace my existing tools?
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Can I share feedback or feature requests?
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Does it meet my licensing requirements?
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Notes:
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TECHNOLOGY
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How modern is the technology?
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Is it cloud-based?
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What are the hardware requirements?
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Does it work with existing tech/devices?
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How often is the software updated?
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Does it have a web-based interface?
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Does it have a mobile app for teachers and parents?
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Real iOS/Android apps or just HTML?
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How reliable is the platform?
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What is the uptime percentage?
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Notes:
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SECURITY
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Where is data stored?
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How is your data backed up?
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How is my data encrypted?
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How is billing info protected?
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Who has access to your data?
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Notes:
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EASE OF USE
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Is there a trial or pilot period?
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Can I try before I buy?
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How intuitive and user-friendly is the design?
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How much time to learn how to use?
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How much time to get up and running?
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Notes:
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SUPPORT
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Phone, email, chat?
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Are there training and support materials?
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Are there video tutorials?
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How big is the support team?
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Is the support team in-house or outsourced?
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What are the customer support hours?
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What’s the turnaround time when you need support?
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Does the support team have experience in education?
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Support to parents and families as well?
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Notes:
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COMPANY
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How big is the company?
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When was company founded?
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Where is company headquartered?
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How many engineers?
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Are engineering and product teams in-house or outsourced?
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Is the company backed by trusted investors?
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How widespread is the software used?
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Does the company have early ed expertise?
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What is the company’s mission statement?
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Notes:
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REPUTATION
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What do iTunes and Google Play reviews say?
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How many reviews? How far back do reviews date?
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What do others in your area say about this company?
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What do the Capterra reviews say?
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Does the company have customer stories to share?
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Can I speak to a reference?
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Notes:
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PRICE
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Pricing structure?
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Billing cycle?
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Any one-time or just annual costs?
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Setup costs?
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License fees?
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Processing fees or merchant fees?
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Pay for new feature upgrades?
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Contract terms?
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Cancellation policy?
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