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Aged Debtors List:https://theinformationlab.freeagentcentral.com/accounting/aged_debtors
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Invoice DateDue DatePink TeamPayment StatusChasing StatusInvoice NumberCompanyAmountPrevious CommentChase W/C 04 DecChase W/C 11 DecChase W/C 18 DecChase W/C 25 Dec
CLOSED
Chase
w/c 2nd Jan
Chase
8th Jan
Chase
15th Jan
22nd January29th January5th February12th February
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07-Nov-1707-Dec-17JR
Invoice 05517
1to5 : Tableau Licenses840Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 1st january

No action this week
PLS SEE NEW WORKBOOK FOR INVOICE CHASING 2018
22
31-Jul-1730-Aug-17JRInvoice 05159BBC HS Plant : BrandBeat Tableau Dashboard1,200.00LP 09/11 got a reply from marina.felippe@bbc.co.uk after my third email. They had not seen invoice before and dont know what it relates to (I confirmed that FA emailed it out in sept and I emailed it to her twice). I gave ref to the PO and asked for her to look into and advise if we should follow a diffferent method for submitting invoices etc/another ccontactLP 08/12 email back from marina.felippe@bbc.co.uk. They have confirmed they have now received the invoice 05159 and asked to add bbc_apinvoices@bbc.co.uk to the Free Agent Billing contact (I have now done this). I have also added Marina Felippe's CRM record with the Accounting Contact Tag. I've asked Chris Love via the Convo post if he has a direct contact tel number for her as not on google or emails. LP: OVer to JR to follow up with Chris Love - and hopefully add a tel to Marina Felippe's CRM record. We should receive payment shortly. Check in with her in two weeksLP: OVer to JR to follow up with Chris Love - and hopefully add a tel to Marina Felippe's CRM record. We should receive payment shortly. Check in with her in two weeksJR: 18/12: Convo to Chris Love as requested for a tel no for Marina Felippe. 07860610326 is already in CRM

No action this week
ClosedJR to check for payment and if not chase Marina Felippe 07860610326.
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24-Oct-1723-Nov-17JRInvoice 05469BBC World News : Alteryx Licenses3,834.00Chase only due DecLp 04/12 first chase to Stephen.Macleod@bbc.comOlivia.Chung@bbc.com replied to say billing address changed. Freeagent updated now with correct details. Invocie will be paid within 30 days of 14th Dec JR 18/12: Monitor and chase 14th january

No action this week
JR 18/12: Monitor and chase 14th januaryJR 18/12: Monitor and chase 14th januaryJR 18/12: Monitor and chase 14th januaryJR 18/12: Monitor and chase 14th january
24
18-May-1717-Jun-17JRPAID 19th DecPaid yet??Invoice 04620BBC Worldwide10,800.00LP 24/10 as per email from alan.bennett@bbc.com, the PO has beeb approved and Invoice seems to be accepted. Give a week or two and check in with expected date of payment. WC 06/11JR 08/12 Convo out to Tom and Chris Love to try and get a tel no. to contact Alan Bennet at BBCCM- 14/12 Chris Love has been emailing Alan Bennett back and forth chasing up payment - He has tried to arrange a call and Alan has said in his email 12/12/17 that he thought he had done everything at his end and willl investigate. Monitor for reply - follow up with Chris Love in the first instance. PAID 19th December
updated CRM with Alan Bennetts tel no at BBC and job title.
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28-Sep-1728-Oct-17JRPAIDInvoice 05322Beatson Clark : Tableau licenses3,225.60First Chase W/C 13 NovLp 05/12 first chase (1 month OD) to robert.kirby@beatsonclark.co.ukPAIDPAID
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31-Oct-1730-Nov-17JRPAID
Invoice 05566
BP : DS2P3 - Benedetta Tagliaferri
7,020.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPAID
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30-Sep-1730-Oct-17JRPAID 8 DECInvoice 05391Carnival3,112.98First Chase W/C 13 NovLP 04/12 "Overdue Invoices 05391 and 05460 " to david.collar@carnivalukgroup.comsee w/c 18 DecPayment terms are 60 days not the default of 30, Infolab had it set to 30. Now changed by Mike Lowe.
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20-Oct-1719-Nov-17JRPayment on its way - checkInvoice 05460Carnival13,239.10Chase only due Dec add 14 daysLP 04/12 "Overdue Invoices 05391 and 05460 " to david.collar@carnivalukgroup.comsee w/c 18 DecPayment terms are 60 days not the default of 30, Infolab had it set to 30. Now changed by Mike Lowe.

DUE for payment on 21/12/17

*Chase 5th Jan
Still unpaid at 21/12 17:00*Chase 5th Jan
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24-Oct-1723-Nov-17JRInvoice 05470CBRE Limited : Tableau licenses141,345.75Chase only due DecLp 04/12 first chase t o uk.purchaseledger@cbre.com and
worldwidePDFinvoices@steria.co.uk
JR 20/12:
Emailed as no tel no. yet asking for update on payment and or a tel no to call to discuss.
Got through to switchboard and put through to ACCts Payble. Sheilina Somaniu has left the co. Removed details from CRM. Had to leave a VM to the dept and the email I sent also went to the correct department.

not paid 20/12 14:15

JR 21/12 spoke with Nick Monopoli at CBRE who has confirmed this is in the 4th of 5 stages of authorisation due to the amount. He has asked me to send an email which I have and he will email Kevan the 4th person in this chain. He will cc me in.
Mike Lowe - emailed to inform

JR 22/12 - Kevan at CBRE has asked for more info to be in a position to authorise, provided to him the invoice again containing the PO no. and then emailed Mike Lowe to ask for any supporting correspondence I can send over.
Due to the high value of this invoice I think they are being extra cautious.
Mike sent the signed order form Lionel Hill signed and I forwarded this back to Kevan.


* pending response Kevan
*Chase 5th Jan
30
29-Sep-1729-Oct-17JRPAIDInvoice 05328Cherry Ltd : Tableau/Alteryx ImplementationEUR 3,800.00First Chase W/C 13 NovLp 05/12 first chase (1 month OD) to invoicecherry@comeon.comPAID
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31-Aug-1730-Sep-17JRInvoice 05234Clarus One Sourcing : Alteryx training6,000.00LP 09/11 one month overdue now but I was asked to send invoice to ap@mckesson.ie following my first email, I@ve now done this and await a replyJR 08/12 Antoinette has requested a swift code and we have responded with the BIC code as swift codes are now BIC codes. Waiting on responseCM 14/12 - followed up with Antoinette to ensure that they now have all the information they need to pay the invoice. JR 18/12 - Response
I can confirm that we have all the required info to make the payment. The funds are due to be released for payment on 20th, so you see the funds before Christmas.

Check 21st Friday if paid.
not paid 20/12 14:15
not paid at 22/12 11:30
*Chase 5th Jan
32
11-Oct-1710-Nov-17JRInvoice 05420Clays : Tableau licenses403.2First Chase W/C 27 NovLp 05/12 25 days OD, first chase t oClaysAP@st-ives.co.uk20/12 JR: We have been sending invoice and reminders to ClaysAP@st-ives.co.uk so I have emailed the contact in CRM Gina as there is no tel no showing.

Called the switchboard to obtain a no. and managed to get through to Lyndsey at Clays accounts payable. Their terms appear to be EOM plus 90 days. Need an account manager to check this our end and adjust our records if this is incorrect. Convo'd Chris Love..
Also now convo'd Tom as he is the AM. to have this checked or redirect me.
*Pending Tom
Issue with terms possibly on our records. * Chase 14 days after 31st Jan 14th February* Chase 14 days after 31st Jan 14th February* Chase 14 days after 31st Jan 14th February* Chase 14 days after 31st Jan 14th February* Chase 14 days after 31st Jan 14th February* Chase 14 days after 31st Jan 14th February
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05-Sep-1705-Oct-17JRPAID 20/12Invoice 05182
credit note no. 05832
New invoice no. 05833 in USD
ClipperData LLC720LP 09/11 no reply from mark.simmons@clipperdata.com following my first chase on 05182 on 01/11. sent follow up (second chase) to mark with invoices 05333 and 05334 asnow 10 days overdueLP 05/12 no reply from mark.simmons@clipperdata.com to my previous two emails. Sent him a third and put out a convo - Who is Account Manager?see w/c 18 DecJR 18/12: Put out convo for Account Manager #ClipperDataLLC as not getting any response from our contact Mark Simmons.

@Tom Brown Hi Tom, not getting any response from Clipper Data re unpaid invoices, Mark Simmons is not replying to us, do you have any other contact we could try please?. Thanks Jenny

JR 19/12: Tom update PS with resolution of this invoice - credited, raised invoice in USD and issued bank details also.
Done via Sam.williams@clipperdata.com


PAID
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30-Sep-1730-Oct-17JRPayment wired for 4 invoices 19/12Invoice 05333ClipperData LLCUSD 21,600.00LP 09/11 no reply from mark.simmons@clipperdata.com following my first chase on 05182 on 01/11. sent follow up (second chase) to mark with invoices 05333 and 05334 asnow 10 days overdueLP 05/12 no reply from mark.simmons@clipperdata.com to my previous two emails. Sent him a third and put out a convo - Who is Account Manager?see w/c 18 DecJR 18/12: Put out convo for Account Manager #ClipperDataLLC as not getting any response from our contact Mark Simmons.

@Tom Brown Hi Tom, not getting any response from Clipper Data re unpaid invoices, Mark Simmons is not replying to us, do you have any other contact we could try please?. Thanks Jenny

JR 18/12 - spoke with Sam Williams - he said the funds for 05333 / 05334 / 05703 and 05833 have been wired in USD. He was dealing with Tom on this.

*Check 22nd for payment
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30-Sep-1730-Oct-17JRPayment wired for 4 invoices 19/12Invoice 05334ClipperData LLCUSD 4,200.00LP 09/11 no reply from mark.simmons@clipperdata.com following my first chase on 05182 on 01/11. sent follow up (second chase) to mark with invoices 05333 and 05334 asnow 10 days overdueLP 05/12 no reply from mark.simmons@clipperdata.com to my previous two emails. Sent him a third and put out a convo - Who is Account Manager?see w/c 18 DecJR 18/12: Put out convo for Account Manager #ClipperDataLLC as not getting any response from our contact Mark Simmons.

@Tom Brown Hi Tom, not getting any response from Clipper Data re unpaid invoices, Mark Simmons is not replying to us, do you have any other contact we could try please?. Thanks Jenny

JR 18/12 - spoke with Sam Williams - he said the funds for 05333 / 05334 / 05703 and 05833 have been wired in USD. He was dealing with Tom on this.

*Check 22nd for payment
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17-Feb-1719-Mar-17JRPAID 15/12Watch - Esclate SoonInvoice 04143Close Brothers Limited2,016.00LP 09/11 8 months overdue now. Another check in with benedict.ward@closebrothers.com. Expected date of payment?JR 08/12 Left VM for Benedict on +447540163631 chasing payment which he said was goods receipted. I have also tagged on the Invoice 05288 which is now 2 months overdue.
*Pending response in IL Gmail
CM 14/12/2017 - Emailed Simon Hayter to chase invoice. He replied asking for PO/licence numbers - I have convo chat to Chris Love the account manager asking for this detail. Monitor for reply. Chris Love has replied 5288 is with Benedict - did you see his latest reply? No need to chase with Simon
11:47 AM
I need to look into 4143 14/12.CM
14/12 Remittance advice received
PAID 15 DecPAID
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20-Sep-1720-Oct-17JRInvoice 05288Close Brothers Limited403.2Lp 09/11 first chase (20 days overdue) to accountspayableBFC@closebrothers.comJR 08/12 Left VM for Benedict on +447540163631 chasing payment which he said was goods receipted. I have also tagged on the Invoice 05288 which is now 2 months overdue.
*Pending response in IL Gmail
CM 14/12/2017 - Emailed Simon Hayter to chase invoice. He replied asking for PO/licence numbers - I have convo chat to Chris Love the account manager asking for this detail. Monitor for reply. Chris Love has replied 5288 is with Benedict - did you see his latest reply? No need to chase with Simon
11:47 AM

I need to look into 4143 14/12.CM Benedict Ward (Group) <Benedict.Ward@closebrothers.com>
10 Dec (4 days ago) to Madelena, Chris, Accounts, Karolina, me
Hi Maddy
Could you chase this one up for me, as it still doesn’t seem to have gone through payment? Monitor for update.

20/12 JR: convo to Chris Love: Hi Chris, invoice no. 05288 Close brothers remains unpaid, our records show there is no need to chase with Simon Hayter but is with Benedict. If you have details for Benedict, would you like me to chase this one up? Many Thanks, Jenny

*Chris Love chased and introduced me. *Pending response - it is with Simon not Benedict..

JR 21/12
Simon has forwarded this to account to be paid asap. For this invoice then the best person to contact is Samantha Roy Samantha.Roy@closebrothers.com

emails are in my infolab Gmail
JR 21/12 Monitor for payment coming through. Or contact Samantha Roy

No payment at 22/12 - emailed Samantha Roy
Also phoned and went to VM so left a message 0333032106100

Emailed back - updated CRM with details and responded with info requested plus invoice again.
*Chase 5th Jan
41
30-Jun-1730-Jul-17JRPaidWatch - Esclate SoonInvoice 04952Informa UK Ltd2,400.00LP 24/10 still no reply. I've seen other email address on an out of office so sent one final time to denise.ricci@informa.com, arunas.kraujutis@informa.com. If no response or conclusion in a week.... to excalte to TB as Invoice 04085 is 8 months overdue. PaidPaidPaid
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13-Sep-1713-Oct-17JRPAIDInvoice 05262ComputaCenter : Alteryx licences - UU9,672.84LP 28/11 no response from my three emails. Anotehr convo to Chris Love "ComputaCentre" and TB - perhaps he has a cheque and Chris another email? Next step if no reply form Chris L is used Contact Page on website (not tel) https://www.computacenter.com/uk/contact-usLP 08/12 called AP team on 44 (0) 1707637070 - had to leave a message. and email to APUK@computacenter.com. These should have been paid by now. I've added APUK@computacenter.com to CRM. Check in W/C 11 /dec if there has been a reply from APUK@computacenter.com and what the outcome isInvoice Paid - Cheque received 14/12/2017. CM PAID
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13-Sep-1713-Oct-17JRPAIDInvoice 05264ComputaCenter : Alteryx licences - UU11,156.94LP 28/11 no response from my three emails. Anotehr convo to Chris Love "ComputaCentre" and TB - perhaps he has a cheque and Chris another email? Next step if no reply form Chris L is used Contact Page on website (not tel) https://www.computacenter.com/uk/contact-usLP 08/12 called AP team on 44 (0) 1707637070 - had to leave a message. and email to APUK@computacenter.com. These should have been paid by now. I've added APUK@computacenter.com to CRM. Check in W/C 11 /dec if there has been a reply from APUK@computacenter.com and what the outcome isInvoice Paid - Cheque received 14/12/2017. CM PAID
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31-Oct-1730-Nov-17JR
*payment due end Jan / Feb
Invoice 05527
ComputaCenter : Tableau licenses - United U...
18,577.44Start Chasing Wc 18 DecStart Chasing Wc 18 DecConvo to Robin who emailed with cheque details for 5264 & 5262 to ask whether he had a good contact for Computacenter. Monitor for reply. 14/12/2017. CM Chris replied You (vicky.matthews@) are on the email exchange with APUK@computacenter.com andNikoletta (Nikoletta.Mandak@computacenter.com) they said the two cheques were in a payment run at the end of last month. Is this just one of them (I can't see the image). I'd follow up to that email from the 11th. CM to follow up LP 18/12 email to payment for Invoice 05527 is on it's way by cheque as per email trail APUK@computacenter.com andNikoletta (Nikoletta.Mandak@computacenter.com) - cheque will nbe sent out at end of Jan runLP 18/12 email to payment for Invoice 05527 is on it's way by cheque as per email trail APUK@computacenter.com andNikoletta (Nikoletta.Mandak@computacenter.com) - cheque will now be sent out at end of Jan run

*payment due end Jan / Feb
*payment due end Jan / Feb
*payment due end Jan / Feb
*payment due end Jan / Feb
*payment due end Jan / Feb
*payment due end Jan / Feb
59
19-Sep-1718-Nov-17JRInvoice 05158Eli Lilly farmacevtska družba, d.o.o.EUR 3,645.00Only due 18 Nov (60 days). Chase 04/12. Robin Kennedy of Info Lab is Account Manger and in direct contact - try use his expertise
60
09-Nov-1709-Dec-17JRJAN
Invoice 05545
ESP : Tableau Licences3,628.80Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 Dec, 3628.80
63
03-Aug-1702-Sep-17JRInvoice 05040Global Data : Tickets360LP 15/11 sent to Ana.Gyorkos@globaldata.com) on 21 Sept and 5 Oct but did not receive any response. I then sent the trail onto martin.marine@globaldata.com on the 1st Nov but still not had any replies. sent trail again and copied Mike Lowe in (AM) and put out convo to him "Invoice 05040". Jenny, can you try pick this one up and see if there has been a response and if you can track a tel number and call them?
65
31-Jan-1702-Mar-17JRWatch - Esclate SoonInvoice 04085Informa UK Ltd1200LP 24/10 still no reply. I've seen other email address on an out of office so sent one final time to denise.ricci@informa.com, arunas.kraujutis@informa.com. If no response or conclusion in a week.... to excalte to TB as Invoice 04085 is 8 months overdue. jENNY, COULD YOU PLEASE TRY PICK THIS ONE UP - TRACK DOWN A CONTACT NUMBER AND GIVE THEM A CALL?LA 8/12 replied to Suruchi asking for more details on the screen shot as the one provided is ambiguous. *Pending response from Suruchi Chase in 1 week
66
30-Sep-1730-Oct-17JRInvoice 05332Ingeus UK Limited : Alteryx Licenses3,354.00First Chase W/C 13 NovLP 05/12 first chase to rnorman@ingeus.co.uk and czobu@ingeus.co.uk
69
12-Jul-1711-Aug-17JRURGENTStarted trail again JR 11/12Invoice 04922ISS2,340.00LP 24/10 Andy Ashwell is way until 30 Oct (as per out of office) I have thus sent to henry.dennis@iss-shipping.co.uk as suggested. LP 27/10 email to Henry has bounced. I've emailed Andy again today (just going to have to wait until his return 30 Oct). Also queried the invocie we received 25/10 for £22,140.00 as no Remitsee 11th DecJR 11/12 Emailed Andy Ashwell at ISS as I cannot locate any telephone numbers for ISS, we have 1 but that is no longer valid.. I have started the conversation again chasing these invoices 04922/05101/05102/05103/05104. Hopefully we will get a response that either he is the contact or another and I can go from there.
*Pending response

CM Samuel Salinas replied 14/12 and asked where invocies being sent and copies of them. Replied and asked who correct contact and when these will be paid

CM Andy Ashwell contact number -
Andy Ashwell
Vice President – Head of IT
Inchcape Shipping Services
Office: +44 1375 48 4900
Direct Dial: +44 (0)1375 48 4906
Mob : +44 (0) 7917 896228
e-Mail: Andy.Ashwell@iss-shipping.com - Telephoned direct dial and left a vm to call Infolab - followed up with emails to Andy Ashwell <Andy.Ashwell@iss-shipping.com>,
Samuel Salinas <Samuel.Salinas@iss-shipping.com>,
Mohammed Malik <Mohammed.Malik@iss-shipping.com>, 14/12/2017. CM
18/12 JR - Email in Freeagent from Samuel Salinas
- Regarding Invoice 04922, I was not looking after this product back in July. Maybe you meant you sent it to Sam Williams? I can see the invoice is for 3 tickets to a Tableau conference. Do you have the approval from Mark Simons or Sam Williams for these tickets? All I have as of today is the invoice you have sent me.

Sam.Williams@iss-shipping.com sent 12/07/17 delivered. Chase Sam??

JR 18/12 - Put out to convo on Vicky's request for help woth a PO number or authorisation details as ISS are asking for this and is not on the invoice.
70
31-Aug-1730-Sep-17JRStarted trail again JR 11/12Invoice 05101ISS11,880.00LP 24/10 Andy Ashwell is way until 30 Oct (as per out of office) I have thus sent to henry.dennis@iss-shipping.co.uk as suggested. LP 27/10 email to Henry has bounced. I've emailed Andy again today (just going to have to wait until his return 30 Oct). Also queried the invocie we received 25/10 for £22,140.00 as no Remitsee 11th DecJR 11/12 Emailed Andy Ashwell at ISS as I cannot locate any telephone numbers for ISS, we have 1 but that is no longer valid.. I have started the conversation again chasing these invoices 04922/05101/05102/05103/05104. Hopefully we will get a response that either he is the contact or another and I can go from there.
*Pending response

CM Samuel Salinas replied 14/12 and asked where invocies being sent and copies of them. Replied and asked who correct contact and when these will be paid

CM Andy Ashwell contact number -
Andy Ashwell
Vice President – Head of IT
Inchcape Shipping Services
Office: +44 1375 48 4900
Direct Dial: +44 (0)1375 48 4906
Mob : +44 (0) 7917 896228
e-Mail: Andy.Ashwell@iss-shipping.com - Telephoned direct dial and left a vm to call Infolab - followed up with emails to Andy Ashwell <Andy.Ashwell@iss-shipping.com>,
Samuel Salinas <Samuel.Salinas@iss-shipping.com>,
Mohammed Malik <Mohammed.Malik@iss-shipping.com>, 14/12/2017. CM
18/12 JR - Email in Freeagent from Samuel Salinas
Regarding Invoices 05101, 05102, 05103 and 05104 – I can see these are for Rachel Phan who was with us up until Nov 2017. Can you just detail what period/month is being invoiced against each one of them? They all have a number of days but no details of what month it’s for.

JR to CM 18/12 - See above - I cannot see the detail for time against invoice in Freeagent, are you able to help identify the information for SS in order to respond? Vicky also looked with me. Emailed CM 18/12.


*Claire to assist*Claire to assist
71
31-Aug-1730-Sep-17JRURGENTStarted trail again JR 11/12Invoice 05102ISS10,260.00LP 24/10 Andy Ashwell is way until 30 Oct (as per out of office) I have thus sent to henry.dennis@iss-shipping.co.uk as suggested. LP 27/10 email to Henry has bounced. I've emailed Andy again today (just going to have to wait until his return 30 Oct). Also queried the invocie we received 25/10 for £22,140.00 as no Remitsee 11th DecJR 11/12 Emailed Andy Ashwell at ISS as I cannot locate any telephone numbers for ISS, we have 1 but that is no longer valid.. I have started the conversation again chasing these invoices 04922/05101/05102/05103/05104. Hopefully we will get a response that either he is the contact or another and I can go from there.
*Pending response

Samuel Salinas replied 14/12 and asked where invocies being sent and copies of them. Replied and asked who correct contact and when these will be paid
18/12 JR - Email in Freeagent from Samuel Salinas
Regarding Invoices 05101, 05102, 05103 and 05104 – I can see these are for Rachel Phan who was with us up until Nov 2017. Can you just detail what period/month is being invoiced against each one of them? They all have a number of days but no details of what month it’s for.

JR to CM 18/12 - See above - I cannot see the detail for time against invoice in Freeagent, are you able to help identify the information for SS in order to respond? Vicky also looked with me. Emailed CM 18/12.


72
31-Aug-1730-Sep-17JRURGENTStarted trail again JR 11/12Invoice 05103ISS10,800.00LP 24/10 Andy Ashwell is way until 30 Oct (as per out of office) I have thus sent to henry.dennis@iss-shipping.co.uk as suggested. LP 27/10 email to Henry has bounced. I've emailed Andy again today (just going to have to wait until his return 30 Oct). Also queried the invocie we received 25/10 for £22,140.00 as no Remitsee 11th DecJR 11/12 Emailed Andy Ashwell at ISS as I cannot locate any telephone numbers for ISS, we have 1 but that is no longer valid.. I have started the conversation again chasing these invoices 04922/05101/05102/05103/05104. Hopefully we will get a response that either he is the contact or another and I can go from there.
*Pending response

CM Samuel Salinas replied 14/12 and asked where invocies being sent and copies of them. Replied and asked who correct contact and when these will be paid

CM Andy Ashwell contact number -
Andy Ashwell
Vice President – Head of IT
Inchcape Shipping Services
Office: +44 1375 48 4900
Direct Dial: +44 (0)1375 48 4906
Mob : +44 (0) 7917 896228
e-Mail: Andy.Ashwell@iss-shipping.com - Telephoned direct dial and left a vm to call Infolab - followed up with emails to Andy Ashwell <Andy.Ashwell@iss-shipping.com>,
Samuel Salinas <Samuel.Salinas@iss-shipping.com>,
Mohammed Malik <Mohammed.Malik@iss-shipping.com>, 14/12/2017. CM
18/12 JR - Email in Freeagent from Samuel Salinas
Regarding Invoices 05101, 05102, 05103 and 05104 – I can see these are for Rachel Phan who was with us up until Nov 2017. Can you just detail what period/month is being invoiced against each one of them? They all have a number of days but no details of what month it’s for.

JR to CM 18/12 - See above - I cannot see the detail for time against invoice in Freeagent, are you able to help identify the information for SS in order to respond? Vicky also looked with me. Emailed CM 18/12.


73
31-Aug-1730-Sep-17JRURGENTStarted trail again JR 11/12Invoice 05104ISS9,720.00LP 24/10 Andy Ashwell is way until 30 Oct (as per out of office) I have thus sent to henry.dennis@iss-shipping.co.uk as suggested. LP 27/10 email to Henry has bounced. I've emailed Andy again today (just going to have to wait until his return 30 Oct). Also queried the invocie we received 25/10 for £22,140.00 as no Remitsee 11th DecJR 11/12 Emailed Andy Ashwell at ISS as I cannot locate any telephone numbers for ISS, we have 1 but that is no longer valid.. I have started the conversation again chasing these invoices 04922/05101/05102/05103/05104. Hopefully we will get a response that either he is the contact or another and I can go from there.
*Pending response

Samuel Salinas replied 14/12 and asked where invocies being sent and copies of them. Replied and asked who correct contact and when these will be paid
18/12 JR - Email in Freeagent from Samuel Salinas
Regarding Invoices 05101, 05102, 05103 and 05104 – I can see these are for Rachel Phan who was with us up until Nov 2017. Can you just detail what period/month is being invoiced against each one of them? They all have a number of days but no details of what month it’s for.

JR to CM 18/12 - See above - I cannot see the detail for time against invoice in Freeagent, are you able to help identify the information for SS in order to respond? Vicky also looked with me. Emailed CM 18/12.


76
03-Nov-1703-Dec-17JRPAID 19/12
Invoice 05504
Jisc : Alteryx Licenses2,515.50Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecJR 18/12: Remittance advice received dated 14/12 for payment on invoice 05504. Not showing in unexplained yet.

Check on Wednesday for receipt / explained status.
PAID 19/12
77
31-Oct-1730-Nov-17JRPAID 15/12
Invoice 05526
Jones Lang LaSalle : DS3P3 - Will Griffiths
16,770.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPaid
78
31-Oct-1730-Nov-17JRPAID 15/12
Invoice 05525
Jones Lang LaSalle : DS6P1 - Lee Gibbons
11,880.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPaid
79
31-Oct-1730-Nov-17JRPAID 15/12
Invoice 05524
Jones Lang LaSalle : DS6P1 - William Guicheney
11,880.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPaid
80
22-Aug-1721-Sep-17JRInvoice 05142KPMG LLP : Alteryx training3,000.00LP 02/11 convo out to team (link in comment). Who is AM? Need email details to send invoices to JENNY, CAN YOU PLS TRY FIND ACCOUNT MANAGER AND A PERSON TO CALL?*
86
31-Oct-1730-Nov-17JRPAID 08/12
Invoice 05529
Leicestershire County Council : Alteryx Licences
4,986.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPaid
87
06-Nov-1706-Dec-17JR
Invoice 05509
Local Data Company : Tableau Land
907.2Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 Dec
88
02-Nov-1717-Dec-17JRJan
Invoice 05499
London School Of Economics : Alteryx Licenses
3,834.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
89
21-Oct-1720-Nov-17JRInvoice 05462MA Assist : Tableau Licenses5,040.00Chase only due DecLP 05/12 convo to Chris Raby for email address - none on FA (first chase needed)*
90
30-Sep-1730-Oct-17JRInvoice 05394Manchester United Football Club : Consulting & Training1,723.26First Chase W/C 13 NovLP 05/12 email to steven.bellini@stockport.nhs.uk as the one to Caroline.Culverwell is bouncing back. New address?*
92
31-Oct-1730-Nov-17JRPAID 05/12
Invoice 05557
Monitor Group : Consulting7,560.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecPaid
93
06-Nov-1706-Dec-17JR
Invoice 05508
MOO.com : Tableau licenses28,011.60Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing 5th JanClosed
Start chasing 5th Jan
94
19-Sep-1619-Oct-16JREscalated to AMInvoice 03438National Football Centre : Tableau Licenses372Lp 25/10 my emails are still going unanswered. Invoice 03438 now a year overdue. I've asked AM (Crhis Raby) if he could make direct contact or advise of new address. Next step, Jenny, can you pls try track a phone number and give them a call?JR 08/12 Darren Sandbach no longer works for the FA (2 yrs) have obtained a no. for Smital Patel at Wembley Accounts and have left a voicemail to contact the InfoLab to settle the invoice. Hopefully this can be moved forward. I will try again Monday. St Georges Park 01283 576 200 informed me of his leaving.
*Pending response but to call Monday to chase 0800 169 1863.
*
95
18-Oct-1717-Nov-17JRInvoice 05453Navig8 Europe : Alteryx Licences4,986.00Chase only due DecLP 04/12 first chase to nick.g@navig8group.com*
98
31-Oct-1730-Nov-17JR
Invoice 05546
Ocado : DS5P1 - Neil Lord11,580.01Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecJR 18/12 Emailed Ocado Billing and contact to advise of invoice being 18 days overdue.

On next payment run 19/12/2017
Not paid 22/12*check 5th Jan
99
06-Jul-1705-Aug-17JRInvoice 04872Opinion Health336.96LP 07/11 3 emails and no response. I've sent to michele@opinionhealth.com and lily@opinionhealth.com and copied TB in. Invoice 05300 05209 04872 04210. Jenny, can you pls try track a phone number and give them a call?JR 08/12 Called 0207048606700 left VM as only option regarding payment. Have also followed up in FA with an email referencing outstanding invoices asking when these will be settled.
*Pending response in FA email
Michele Poliziani*
100
06-Sep-1706-Oct-17JRInvoice 05209Opinion Health252LP 07/11 3 emails and no response. I've sent to michele@opinionhealth.com and lily@opinionhealth.com and copied TB in. Invoice 05300 05209 04872 04210 , Jenny, can you pls try track a phone number and give them a call?JR 08/12 Called 0207048606700 left VM as only option regarding payment. Have also followed up in FA with an email referencing outstanding invoices asking when these will be settled.
*Pending response in FA email
Michele Poliziani*
101
25-Sep-1725-Oct-17JRInvoice 05300Opinion Health228.96LP 07/11 3 emails and no response. I've sent to michele@opinionhealth.com and lily@opinionhealth.com and copied TB in. Invoice 05300 05209 04872 04210 , Jenny, can you pls try track a phone number and give them a call?JR 08/12 Called 0207048606700 left VM as only option regarding payment. Have also followed up in FA with an email referencing outstanding invoices asking when these will be settled.
*Pending response in FA email
Michele Poliziani*
102
30-Sep-1730-Oct-17JRInvoice 05336Perform Investment Limited : Tableau Licenses3,037.20First Chase W/C 13 NovLP 05/12 first chase to shaun.moate@dazn.com *
103
31-Oct-1730-Nov-17JRPAID 18/12
Invoice 05522
RNLI : Alteryx training and consul...
6,411.38Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecNicola Evans - nichola_evans@rnli.org.uk - no longer works in IT - provioded new contact:
Janice_masters@rnli.org.uk is the new contact and I have emailed her 18/12 to prompt payment. Also have updated Capsule with her email address.

Check 20/12
PAID 18/12
104
17-May-1717-May-17JRCredit Note 04614Shepherd Group : Tableau & Alteryx Consulting-5,280.00LP 22/11 still waiting for Craig B to respond to TB's and my comments on Convo for Credit Note 04614. He was dealing with it... still open (*datd May)*
105
31-Oct-1715-Dec-17JRJan
Invoice 05582
Shopworks : Tableau Consulting
1,440.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
113
15-Nov-1715-Dec-17JRJan
Invoice 05593
STFC - Science & Technology Facilities Council : Tableau Licenses
604.8chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
114
15-Nov-1715-Dec-17JRJan
Invoice 05594
STFC - Science & Technology Facilities Council : Tableau Licenses
201.6chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
116
10-Nov-1710-Dec-17JRJan
Invoice 05565
Surrey County Council : Consulting
3,600.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
117
10-Nov-1710-Dec-17JRJan
Invoice 05564
Surrey County Council : Tableau Training
7,920.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
138
31-Jul-1730-Aug-17JRJanWatch - Esclate SoonInvoice 05084The Clancy Group1,440.00LP 22/11 no respoly to my first chase on 12 Sept. SEcond chase today. now 3 months overdue. Chase again in few weeks and esclate. Cant find Accounts Manager. Need phone number to call etc
139
20-Nov-1720-Dec-17JRJan
Invoice 05601
The Deal : Tableau licenses806.4chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
189
27-Oct-1726-Nov-17JRJanInvoice 05478The Institute of Structural Engineers : Tableau Licenses2,520.00Chase only due DecLP 04/12 first chase (8 dys overdue) to peter.sykes@istructe.org
190
31-Oct-1730-Nov-17JRJanInvoice 05398Total Fitness : Alteryx and Tableau Licences3,600.00Start Chasing W/C 18 DecStart Chasing W/C 18 Dec
192
21-Nov-1721-Dec-17JRJan
Invoice 05613
Trenchant Limited806.4chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
193
21-Nov-1721-Dec-17JRJan
Invoice 05614
Trenchant Limited806.4chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
194
21-Nov-1721-Dec-17JRJan
Invoice 05615
Trenchant Limited403.2chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
225
31-Aug-1730-Sep-17JRInvoice 05236University College London9,960.00Lp 21/11 no response form my email to chase to daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. sent secnd chase for 05236. 05287 and 05389LP 05/12 TH?IRD chase. no response form my 2 emails daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. Added Chris Raby as Account Manager in needs a phone callCM. 14/12 emailed Chris Raby to see if he wants to call the customer or if he is happy for us to do so - CRM provides contact details 020 7679 2000
a.hyman@ucl.ac.uk & I've checked with Chris this is the right point of contact.
Convo from Chris Love: " Invoice 04620 for PO 7500434353…….has already been processed and it will be released for payment on 15.12.2017 via BACS" - let him know when payment arrives
JR 22/12 - Closed until 2nd January - called 020 7679 2000. Added some details to CRM from their website for proceurement. Chase 5th jan
226
20-Sep-1720-Oct-17JRInvoice 05287University College London378Lp 21/11 no response form my email to chase to daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. sent secnd chase for 05236. 05287 and 05389LP 05/12 TH?IRD chase. no response form my 2 emails daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. Added Chris Raby as Account Manager in needs a phone callCM. 14/12 emailed Chris Raby to see if he wants to call the customer or if he is happy for us to do so - CRM provides contact details 020 7679 2000
a.hyman@ucl.ac.uk & I've checked with Chris this is the right point of contact.

Chris replied and suggested who to call. Clare to action
JR 22/12 - Closed until 2nd January - called 020 7679 2000. Added some details to CRM from their website for proceurement. Chase 5th jan
227
30-Sep-1730-Oct-17JRInvoice 05389University College London2,880.00Lp 21/11 no response form my email to chase to daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. sent secnd chase for 05236. 05287 and 05389LP 05/12 TH?IRD chase. no response form my 2 emails daro_finance@ucl.ac.uk and a.hyman@ucl.ac.uk. Added Chris Raby as Account Manager in needs a phone callCM. 14/12 emailed Chris Raby to see if he wants to call the customer or if he is happy for us to do so - CRM provides contact details 020 7679 2000
a.hyman@ucl.ac.uk & I've checked with Chris this is the right point of contact.

Chris replied and suggested who to call. Clare to action
JR 22/12 - Closed until 2nd January - called 020 7679 2000. Added some details to CRM from their website for proceurement. Chase 5th jan
228
17-Nov-1717-Dec-17JRJan
Invoice 05600
University of Central Lancashire : Tableau licenses
32,356.80chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
229
10-Jan-1709-Feb-17JRInvoice 03983University of East London302.4LP 21/11 struggling to get a response from Chris Raby via the convo trail. Check later this week and try call the main swtichs board because there a no numbers onlineEmails to address were not being received according to Freeagent. One manual invoice was issued a#to another email address in January 2017.

I have tried John Garnham via email using his name from the website, I got an out of office but also his details now. Added to CRM...020 8223 2495

* Ying responded and will look at w/c 2nd January
Chase 5th JanChase 5th Jan
230
02-Nov-1717-Dec-17JRJan
Invoice 05495
University of Nottingham2,515.50chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
231
02-Nov-1717-Dec-17JRJan
Invoice 05497
University of Nottingham3,834.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
232
09-Nov-1709-Dec-17JRJan
Invoice 05561
University of Reading : Tableau Licenses
302.4Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 Decclosedchase
233
20-Nov-1720-Dec-17JRJan
Invoice 05602
University of Roehampton : Tableau Licenses
604.8chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
234
17-Nov-1717-Dec-17JRJan
Invoice 05599
University of Stirling : Tableau Licenses
1,260.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
237
02-Nov-1717-Dec-17JRJan
Invoice 05496
University of Wolverhampton : Tableau Licenses
630chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
238
13-Nov-1713-Dec-17JRJan
Invoice 05576
Urgo Limited : Alteryx Licneses
3,354.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
239
18-Oct-1717-Nov-17JRPAID Invoice 05458Virgin Atlantic4,032.00Chase only due DecPAID 60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms60 Day termsTerms are 60 days not 30 -
Begin chase if not paid
240
31-Oct-1730-Nov-17JR60 day terms
Invoice 05592
Virgin Atlantic11,220.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 Dec20/12 JR:
Invoice terms are 60 days and not 30 (our default), Mike Lowe @ InfoLab has advised as not tecvhnically over the 60 days not to chase yet.
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms60 Day termsTerms are 60 days not 30 -
Begin chase if not paid
241
31-Oct-1730-Nov-17JR60 day terms
Invoice 05534
Virgin Atlantic14,520.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecMike Lowe at InfoLab is actively chasing these invoices. I do not want to cross over with him so I ahve emailed him to ask for an update, his last was 14th December.

Pending response from MIke in Gmail. (vicky's) Try 20/12

20/12 JR:
Invoice terms are 60 days and not 30 (our default), Mike Lowe @ InfoLab has advised as not tecvhnically over the 60 days not to chase yet.
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms60 Day termsTerms are 60 days not 30 -
Begin chase if not paid
242
30-Oct-1729-Nov-17JR60 day terms
Invoice 05483
Virgin Atlantic2,016.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecMike Lowe at InfoLab is actively chasing these invoices. I do not want to cross over with him so I ahve emailed him to ask for an update, his last was 14th December.

Pending response from MIke in Gmail. (vicky's) Try 20/12

20/12 JR:
Invoice terms are 60 days and not 30 (our default), Mike Lowe @ InfoLab has advised as not tecvhnically over the 60 days not to chase yet.
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms60 Day termsTerms are 60 days not 30 -
Begin chase if not paid
243
30-Oct-1729-Nov-17JR60 day terms
Invoice 05484
Virgin Atlantic2,016.00Start Chasing Wc 18 DecStart Chasing Wc 18 DecStart Chasing Wc 18 DecMike Lowe at InfoLab is actively chasing these invoices. I do not want to cross over with him so I ahve emailed him to ask for an update, his last was 14th December.

Pending response from MIke in Gmail. (vicky's) Try 20/12

20/12 JR:
Invoice terms are 60 days and not 30 (our default), Mike Lowe @ InfoLab has advised as not tecvhnically over the 60 days not to chase yet.
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms60 Day termsTerms are 60 days not 30 -
Begin chase if not paid
244
06-Nov-1706-Dec-17JRjan
Invoice 05507
Virgin Atlantic2,016.00Start chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 DecStart chasing Wc 25 Decclosed 60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms6th February due
245
13-Nov-1713-Dec-17JRjan
Invoice 05577
Virgin Atlantic16,806.58chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms13th February due13th February due
246
13-Nov-1713-Dec-17JRjan
Invoice 05578
Virgin Atlantic139,956.00chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18chase only due in Jan 18
chase only due in Jan 18
60 Day terms60 Day terms60 Day terms60 Day terms60 Day terms13th February due13th February due
248
10-Oct-1709-Nov-17JR90 day termsInvoice 05401Yodel : Tableau licenses4,032.00First Chase W/C 27 NovLP 05/12 first chase to uche.ameh@yodel.co.ukStart chasing 25th JanuaryStart chasing 25th JanuaryStart chasing 25th January
249
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