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Business Continuity for Technology Companies Plan
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Focus AreaGoal TemplateDetailsInitial ValueTarget ValueUnitStart dateDeadlineOwner
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Infrastructure UptimeObjective:Maintain network uptime---1/1/202512/31/2025Joe Briggs
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Action:Monitor network infrastructure---1/1/202512/31/2025Jane Smith
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KPI:Maintain uptime of 99.999%9099.999%1/1/202512/31/2025-
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Objective:Minimize server downtime---1/1/202512/31/2025-
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Action:Proactively monitor server health---1/1/202512/31/2025-
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KPI:Decrease server downtime from 5 hours to 2 hours52Hours1/1/202512/31/2025-
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SecurityObjective:Ensure data security---1/1/202512/31/2025-
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Action:Implement security protocols---1/1/202512/31/2025-
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KPI:Establish security protocols within 10 days010Days1/1/202512/31/2025-
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Objective:Increase user authentication---1/1/202512/31/2025-
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Action:Implement two-factor authentication---1/1/202512/31/2025-
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KPI:Increase two-factor authentication from 0% to 90%090%1/1/202512/31/2025-
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Customer SupportObjective:Increase customer satisfaction---1/1/202512/31/2025-
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Action:Reduce customer response time---1/1/202512/31/2025-
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KPI:Decrease customer response time from 10 minutes to 5 minutes105Minutes1/1/202512/31/2025-
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Objective:Increase customer engagement---1/1/202512/31/2025-
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Action:Increase customer interactions---1/1/202512/31/2025-
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KPI:Increase customer interactions from 5 interactions per customer to 10 interactions per customer510No unit1/1/202512/31/2025-
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