ABCDEFGHIJKLMNOPQRSTUVWXYZAAAB
1
No.​QuestionsAnswers
2
1PurchaseProduct information & priceYou can learn about product information and prices through our official website： https://hoverair.com/ .
3
2Product issuesIf your X1 malfunctions...Could you please upload the App Log through the app under 'Me' > 'Help and Feedback' > 'Feedback' and "Hover's usage records". Kindly provide a detailed description of the problems you've experienced with your HOVERAirX1. Our technical team will work swiftly to address and enhance this issue. We truly appreciate your assistance!
4
3Product Informaitonmaximum flight speedThe X1's maximum speed is 15mph.
5
4Product InformaitonWhy can't the X1 be used on the water's surface?The vision positioning system may fail if the ground texture is not clear. This includes: large area of pure color ground, water surface or transparent area, strong reflection area, area with drastically changing light condition, moving objects below Hover Camera X1, etc
6
5Product InformaitonBattery enduranceHover X1 has a 1050mAh battery which supports 11+ minutes of flight time which equates to about 20 intelligent flight paths. In our experience, 2-3 batteries is the perfect amount for an outing. What makes Hover X1 unique is that it doesn't require any additional set-up time to grab your shot the way you often do with remote controlled drones. Basically 100% of the flight time creates usable shareable content.
7
6Product InformaitonPixelHOVERAir X1 shoots 2.7K video @ 30fps and 1080p HDR video.
8
7Product InformaitonDrone lawsDrone laws vary by country, and there are some great posts in our group about the specific requirements in each country, including weight limits. Just like any other drone, all users are responsible for respecting no-fly zones, acquiring the necessary certifications, and obeying local regulations.
9
8Product InformaitonUsing the X1 while skiingTips for using the X1 while skiing:
1. Maintain a downhill speed of less than 25 km/h.
2. Ensure there are visible ski tracks on the snow surface.
3. When carving, avoid excessive speed and angle changes to prevent losing the subject or recognition issues.
4. Avoid steep slopes as the drone may fly at a higher altitude, making it difficult to recognize individuals.
5. Stay attentive to the sound of the drone behind you. If you can't hear the X1's propellers, it may require retrieval from a snowy slope.
6. Be mindful of the X1's usage precautions in cold temperatures.
7. Ensure the drone lands back in your hand, avoiding landing on the snow to prevent water damage.
8. Avoid using the X1 in snowy conditions.
9. During X1 takeoff recognition, refrain from wearing goggles as they may obstruct face recognition. Goggles can be worn after the X1 has taken off.
10
9Product InformaitonFlight heightIts max flight height is 15m, you can follow our Instagram to view the scenic video captured by others
11
10Product InformaitonInfluence of wind speed on X1The flying camera's speed is capped at 15 mph, regardless of tailwind conditions. Higher wind speeds, especially above level 4, can impact its flight and operation.
12
11Product InformaitonHOVER app installation linkhttps://zerozerorobotics.com/hx1
13
12Product Informaiton User privacyYou will be asked to connect to WiFi to download your media. Please note that you are connecting to the WiFi only of the HOVERAir X1, not to the internet. All media is saved locally on the HOVERAir X1 and then downloaded directly to your device; there is no cloud storage or access to your media unless you specifically decide to share it!
14
13Product Informaitonscams🚨 Attention!
Recently, there have been non-official and unauthorized channels and sellers promoting and selling HOVERAir X1 with misleading information. Please keep your eyes wide open and avoid scams. We only have three official sales channels:
🌟Official store: https://hoverair.com/
🌟Amazon: https://www.amazon.com/stores/HOVERAir/page/5083AC61-846B-4D44-B384-E964E033D336
🌟TikTok shop: https://www.tiktok.com/@hoverair_global_
🌟 HOVERAirX1 page: HOVERAir X1 - Pocket-Sized Self-Flying Camera ( https://hoverair.com/)
🌟Official instagram : https://www.instagram.com/hoverair_global/
15
shippingShipping/ product issuesWe sincerely apologize for the inconvenience you've experienced. You can contact this email: support@hoverair.com. Our customer service staff will help you solve the problems.
16
shippingtracking numberWhen your order has shipped, you will receive an email with tracking information.
17
shippingDelivery countriesCurrently we are only for sale in the US, UK, EU, CA, AU, Switzerland, Norway, Indonesia (excluding islands), Malaysia, Brunei，Colombia，Chile，Argentina，Brazil. Please sign up for our email list on https://hoverair.com/ to know when we add additional countries! Thanks for your interest!
18
collabDistributionPlease contact this email：sales@hoverair.com
19
collabContent creatorsPlease contact Kiiara (marketing@hoverair.com) for further discussion about the collaboration (Please include your social media account or provide an introduction, as Kiiara receives a high volume of emails daily, please understand that it may take some time to receive a response. Your patience is greatly appreciated). Have a lovely day!
20
PurchasePhysical storesSorry, we do not have overseas physical stores， but you can learn more product information on our official website： https://hoverair.com/
21
collabAffiliatewe currently offer two affiliate programs. Below are the details:

- Impact: http://app.impact.com/campaign-campaign-info-v2/HOVERAir.brand
- ShareAsale: http://www.shareasale.com/join/145704
22
othersReddithttps://www.reddit.com/r/HoverDrone/
23
collabPRPlease contact： pr@hoverair.com for further discussion about the collaboration
24
othersothersIf our previous Q&A didn't address your concerns, please reach out directly to support@hoverair.com or visit the Q&A page on our Official Store: https://hoverair.com/pages/faq. We receive a high volume of DMs and may not be able to respond individually. Your understanding is greatly appreciated!
25
​
26
​
27
​
28
​
29
​
30
​
31
​
32
​
33
​
34
​
35
​
36
​
37
​
38
​
39
​
40
​
41
​
42
​
43
​
44
​
45
​
46
​
47
​
48
​
49
​
50
​
51
​
52
​
53
​
54
​
55
​
56
​
57
​
58
​
59
​
60
​
61
​
62
​
63
​
64
​
65
​
66
​
67
​
68
​
69
​
70
​
71
​
72
​
73
​
74
​
75
​
76
​
77
​
78
​
79
​
80
​
81
​
82
​
83
​
84
​
85
​
86
​
87
​
88
​
89
​
90
​
91
​
92
​
93
​
94
​
95
​
96
​
97
​
98
​
99
​
100
​