HotelTechAwards Scoring Rubric
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How to use this sheet (1-minute video)
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HotelTechAwards Scoring Rubric and Guide to Winning
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VariableHow is it measured?Points AwardedWhy is it important?Learn morePoints
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HotelTechScoreThe HotelTechScore is a composite score shown on your HTR profiles based off of 3 key variables: average ratings, review quantity relative to category competitors and review recency (out of 100 pts)Out of 100HT Score carries the most weight in the competiton so it is important to make sure you maximize the two variables you can control, review quantity and recency.http://help.hoteltechreport.com/en/articles/979295-how-is-the-hoteltechscore-calculated
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Customer AdvocatesProduct with the most reviews in the respective category + 3 ptsSince the HT Score only looks for if you meet the category average number of reviews, it doesn't factor in companies with extremely high customer engagement. This bonus is awarded to the company who is able to garner the most support from hoteliers in their customer base which is a strong indicator of their advocate base.https://gyazo.com/3835cbb71848af1d3dc195a3c5e5a290
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Global ReachNumber of countries where the company has at least 5 verified clients reviews>3 countries = +1 pts
>5 countries= +2 pts
>7 countries = + 3 pts
Hotel Tech Report's audience is global and so are the HotelTechAwards.https://gyazo.com/688c0a37feedbba1d96d41e7d5c3f589
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Peer/Expert Recommendations# of peer recommendations from industry partners (consultants and vendor partners)>5 reccs = + 2 pts
>10 reccs = +3 pts
>15 reccs = +4 pts
Partner reviews/recommendations are strong quality indicator and vote of confidence from an industry expert in the product, team and company.Details forthcoming (announced September 2019)
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Ease of IntegrationAmount of double verified integrationsMeets category average = + 2 pts
Most integrations in category= +3 pts
Integrations are one of the most critical elements of a hotel's tech stack to provide efficiency, time savings and organized data-
http://help.hoteltechreport.com/en/articles/1041157-how-do-i-list-and-verify-my-company-s-integrations
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Certified Customer ServiceVerified customer support certification tier based on the Global Support Certification StandardsBronze = +1 pts
Silver = +2 pts
Gold = +3 pts
Platinum = +4 pts
A great product with terrible customer service may as well be a terrible product. Companies who have earned customer support certifications have invested heavily into tools, team and processes to help their clients succeed.
https://partners.hoteltechreport.com/support-leaderboard/
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Employee HapinessTop 10 companies in the Best Places to Work competition in the HotelTechAwards
+ 2 ptsEmployee morale is a strong indicator of turnover, culture and ultimately the longevity of a company.http://help.hoteltechreport.com/en/articles/1244528-about-the-10-best-places-to-work-in-hotel-tech
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Innovative ClientsNumber of clients who qualify as nominees or winners of the Most Innovative Hotel, Hotel Company and Hotelier Awards.Client nominee = +1 pts/nominee
Winning client = +3 pts
(max 4 pts)
A company's ability to work with innovative clients is an indicator that top hoteliers believe in the product, company and team.Details forthcoming (announced September 2019)
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Total Score
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