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Question Report
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Report generated time
Jun 11, 2025 12:25:25
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TopicMeeting ID# Question
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AEI WC/ANZ - Create a Video with Adobe Express
8.61E+1081
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Question Details
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#QuestionAnswerQuestion Time
Answered Time
Answer NameAnswer EmailUpvotes
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1Love the Adobe Army<3Jun 11, 2025 02:50:03Jun 11, 2025 02:50:36Kaitlin Hartley - Adobe0
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1Love the Adobe ArmyWe love you too Kaysha! Thanks for joining us <3Jun 11, 2025 02:50:03Jun 11, 2025 02:50:43Molly Turner (Adobe)0
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2I like that idea - storytelling even in an infographic, presentation and videoYes, absolutely Fran! Digital storytelling in all modes. So important for our students to learn as wellJun 11, 2025 02:55:15Jun 11, 2025 02:55:46Kaitlin Hartley - Adobe0
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3I don't see the template she has. can you provide link?https://new.express.adobe.com/new?learn=exercise%3Aexpress%2Fhow-to%2Fin-app%2Fsilent-filmJun 11, 2025 03:00:59Jun 11, 2025 03:01:24Molly Turner (Adobe)0
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3I don't see the template she has. can you provide link?https://new.express.adobe.com/new?learn=exercise%3Aexpress%2Fhow-to%2Fin-app%2Frecord-a-video-reflectionJun 11, 2025 03:00:59Jun 11, 2025 03:06:31Kaitlin Hartley - Adobe0
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4THe template I opened is different from the one Diana is displaying right now.Try this one: https://new.express.adobe.com/new?learn=exercise%3Aexpress%2Fhow-to%2Fin-app%2Fsilent-filmJun 11, 2025 03:01:05Jun 11, 2025 03:04:17Molly Turner (Adobe)0
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4THe template I opened is different from the one Diana is displaying right now.https://new.express.adobe.com/new?learn=exercise%3Aexpress%2Fhow-to%2Fin-app%2Frecord-a-video-reflectionJun 11, 2025 03:01:05Jun 11, 2025 03:08:43Kaitlin Hartley - Adobe0
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5I can't see my layersHey Fran, if you click on the image on the top right of the page it will show you the layers - sometimes there's only 1 layerJun 11, 2025 03:01:22Jun 11, 2025 03:02:50Molly Turner (Adobe)0
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6Thank you. It is the same one I opened. It is different from what she is showing us right now.She’s starting with the third activity: https://new.express.adobe.com/design/template/urn:aaid:sc:VA6C2:6b859d69-eeb1-582a-9809-2a9fed563018?learn=exercise%3Aexpress%2Fhow-to%2Fin-app%2Frecord-a-video-reflection%3A-1&category=searchJun 11, 2025 03:02:03Jun 11, 2025 03:04:36Aubrey Scheurer (Adobe)0
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7Adobe question: These learn templates are amazing. Any chance we can modify the template but keep the link to the learn window? It’s great that the link takes us to the template + the learn window open. Can follow up later if that’s easierHey Clare! Leave that one with us and we'll follow-up with you :)Jun 11, 2025 03:02:10Jun 11, 2025 03:06:54Molly Turner (Adobe)0
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8thanksJun 11, 2025 03:02:200
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9I found it on the chat. Thank you.Jun 11, 2025 03:02:300
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10can you adjust the characters?You can select from what’s offered, but you’re unable to edit them on your own.Jun 11, 2025 03:05:15Jun 11, 2025 03:06:17Aubrey Scheurer (Adobe)0
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11Sorry, I forgot, where do I click to get to animate characters?Media, Video, Animate Characters :)Jun 11, 2025 03:05:35Jun 11, 2025 03:05:54Kaitlin Hartley - Adobe0
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12How do we get to the characthers?Hi Jean, if you have a look in the chat, Heather has popped some screen shots in around accessing Animate CharactersJun 11, 2025 03:06:49Jun 11, 2025 03:07:37Molly Turner (Adobe)0
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13Thanks Molly! I’m super keen to embed this fab template into my STEM course but would need to change the prompt questions.Such a great idea Clare! Let's explore what we can doJun 11, 2025 03:07:45Jun 11, 2025 03:08:54Molly Turner (Adobe)0
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14can yu generate your own character and avatar? Upload something?Hi Kaysha, not in Adobe Express. But, you can do a more advanced workflow using Adobe Character Animator which is part of the Creative Cloud.Jun 11, 2025 03:08:08Jun 11, 2025 03:11:53Courtney Miller - Adobe0
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14can yu generate your own character and avatar? Upload something?Kaysha - you could also explore some of the ‘add-ons’ in express by searching Avatar. There are a few options but I’m unsure of the results. Worth a try!Jun 11, 2025 03:08:08Jun 11, 2025 03:12:43Kaitlin Hartley - Adobe0
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14can yu generate your own character and avatar? Upload something?Add-ons is at the bottom of the left hand toolbar if you scroll down.Jun 11, 2025 03:08:08Jun 11, 2025 03:13:06Kaitlin Hartley - Adobe0
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15Love it - I am going to use it for all assessment remindersGreat idea Fran! Would love to hear the resultsJun 11, 2025 03:10:12Jun 11, 2025 03:10:37Kaitlin Hartley - Adobe0
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16Will the video have the ability for closed captions for accessability?Video captioning is a tool in Express under quick actions that you can add at the end. :)Jun 11, 2025 03:10:23Jun 11, 2025 03:11:07Kaitlin Hartley - Adobe0
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17I don't seem to have the Animate Characters option - have followed the steps. Any other way to access it?Hi Anne, you can also find Animate Character on your home dashboard then copy the character onto your pageJun 11, 2025 03:10:23Jun 11, 2025 03:12:11Molly Turner (Adobe)0
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18Thanks MollyJun 11, 2025 03:12:230
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19Your voice really suits your character Diana!Totally does! Thanks for being here Roar!Jun 11, 2025 03:13:04Jun 11, 2025 03:13:21Kaitlin Hartley - Adobe0
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20:)Jun 11, 2025 03:13:300
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21Can you do this animation with custom characters that you’ve created yourself in Character Animator - or is it limited to the default Adobe ones?Yes. I believe that you can.Jun 11, 2025 03:14:00Jun 11, 2025 03:15:28Aubrey Scheurer (Adobe)0
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21Can you do this animation with custom characters that you’ve created yourself in Character Animator - or is it limited to the default Adobe ones?https://pages.adobe.com/character/en/charactersJun 11, 2025 03:14:00Jun 11, 2025 03:22:53Kaitlin Hartley - Adobe0
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22Did you have to reduce the length of the video to be able to make it start later on the timeline?live answeredJun 11, 2025 03:15:09Jun 11, 2025 03:15:24Kaitlin Hartley - Adobe0
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22Did you have to reduce the length of the video to be able to make it start later on the timeline?Hi Rach - she’s just answering that live now. But no, you can just move the start of the video over on the timeline.Jun 11, 2025 03:15:09Jun 11, 2025 03:15:46Kaitlin Hartley - Adobe0
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23So we can’t see all of the elements in different layers? Only one element at a time? I’m guessing that’s the same as sound?The Character you’ve animated won’t have the different layers, but the full project you’re creating will have the different layers in the timeline. For example, if you also added some background music, animation of text, etc. Does that answer your question Clare?Jun 11, 2025 03:15:21Jun 11, 2025 03:16:59Kaitlin Hartley - Adobe0
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24It does (mostly). is there more than one video or animation layer? Same with sound, how many layers can you see in Express?There is one *Main* track. You can add additional layers which could be videos/animations of elements which sit on top.Jun 11, 2025 03:17:58Jun 11, 2025 03:19:24Kim Flowers (Adobe)0
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24It does (mostly). is there more than one video or animation layer? Same with sound, how many layers can you see in Express?You can add video and audio layers, but if you really want to start working with multitrack, Premiere Pro is your friend.Jun 11, 2025 03:17:58Jun 11, 2025 03:22:36Courtney Miller - Adobe0
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25In Adobe Express can you record your screen?Hi Lauren, great question! I'll have a look in the add-ons to see if there's a screen record - Express doen't currently have a record screen baked in but I'll add it to the feature requestJun 11, 2025 03:18:07Jun 11, 2025 03:20:36Molly Turner (Adobe)0
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25In Adobe Express can you record your screen?This is a heavily requested feature! We’ll make sure the product team know you want it and hopefully we will see it come out soon ;)Jun 11, 2025 03:18:07Jun 11, 2025 03:22:17Kim Flowers (Adobe)0
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26If they remember your bad jokes it's a good thing! They remembered them!Totally! as long as they remember :)Jun 11, 2025 03:20:01Jun 11, 2025 03:21:50Molly Turner (Adobe)0
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27Cool. is there a limit of layers?200Jun 11, 2025 03:20:12Jun 11, 2025 03:20:38Al Briggs (Adobe)0
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28Hey - i'm insertingt a video layer on top of the template but i'm unable to increase the size or move its position - i have the layer selected and the crop/position tools are visible, but when i click and drag, nothing's happeningJun 11, 2025 03:22:580
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29Can we turn off/hide layers?you can lock layers and content, but unfortunately you can’t hide/turn off layers yet. you canalways re-order them to hide them temporarilyJun 11, 2025 03:23:25Jun 11, 2025 03:25:55Al Briggs (Adobe)0
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30all good - just had to refresh the page!Was just about to suggets that :) Great troubleshooting!Jun 11, 2025 03:24:08Jun 11, 2025 03:24:32Molly Turner (Adobe)0
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31I had recorded a video previously but it is in “My stuff”. How can I insert it into the template?You’ll see “Your Stuff” in the menu bar on the left hand side. Select that,select your video and add away!Jun 11, 2025 03:25:38Jun 11, 2025 03:26:11Kim Flowers (Adobe)0
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32I made a very silly video with my animation and myself - how do I go back to find my characterlive answeredJun 11, 2025 03:26:22Jun 11, 2025 03:27:15Kim Flowers (Adobe)0
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33how do you re-record your audioAre you in the Character Animator or just recording audio on it’s own?Jun 11, 2025 03:30:12Jun 11, 2025 03:31:13Kaitlin Hartley - Adobe0
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34is there any functionality to smoothly adjust volume transitions using a tool similar to keyframes in a program like Premiere Pro or FInal Cut Pro (e.g. a song playing in the background of a scene which lowers while a character speaks, the rises again once they finish).Gosh…I ❤️ auto duck! This currently isn’t in Express but they are bringing these actions in bit by bit. I’ll feed this back as a requested feature because it definitely should be!Jun 11, 2025 03:31:06Jun 11, 2025 03:32:13Kim Flowers (Adobe)0
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35I've recorded in a square ratio - but my "TV" is rectangular. If I don't want to crop - can I switch ratios to rectangular after the fact?I don’t believe you’ll be able to change the ratio of your recorded video after the fact. But you can remove background, crop and make it fit with the rectangle a bit better. Also answering live :)Jun 11, 2025 03:31:23Jun 11, 2025 03:35:53Kaitlin Hartley - Adobe0
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36can you ‘un-mix’ the tracks and go back to the single tracks?live answeredJun 11, 2025 03:31:35Jun 11, 2025 03:34:38Aubrey Scheurer (Adobe)0
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37I am in the playback in the animationYou should be able to cancel and click Replace Audio. Do you see that option?Jun 11, 2025 03:32:01Jun 11, 2025 03:33:34Kaitlin Hartley - Adobe0
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38sorry how did you get the adjust audio optionIf you select your audio track a pop up menu will come up with the audio settings then adjust from thereJun 11, 2025 03:32:08Jun 11, 2025 03:33:59Molly Turner (Adobe)0
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39When recording myself I can choose the mic input, whereas when recording for animation, it doesn't seem to let me choose the input - is this correct?It currently uses the default hardward that your computer has registered. If you wanted more flexibility on this, I’d recommend heading over to Podcast (available with your Express license).Jun 11, 2025 03:32:43Jun 11, 2025 03:34:30Kim Flowers (Adobe)0
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40How do you change the backgroundjust click on the background color option (it’s at the top of the screen, in the middle)Jun 11, 2025 03:34:17Jun 11, 2025 03:35:19Al Briggs (Adobe)0
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41Can we also request a feature to choose-your-own-mic for animation?Absolutely! You can request all sorts of features (we love when you do).

You’ll see the little test tube in the top document bar at the top right hand corner of the screen where you can submit your ideas!		Jun 11, 2025 03:35:12Jun 11, 2025 03:36:08Kim Flowers (Adobe)0
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42Can you split a clip?You can duplicate the clip (the three dots on the frame on the timeline) then adjust the timeline so it's 'clipped'Jun 11, 2025 03:36:18Jun 11, 2025 03:37:39Molly Turner (Adobe)0
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43I am trying to add music before and after my video, but I can’t seem to get the music to start beforehand.Hi Rachel, you could add a 'blank' scene just before and after - the audio needs to be anchored to a scene - I hope that makes sense!Jun 11, 2025 03:38:48Jun 11, 2025 03:40:47Molly Turner (Adobe)0
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44Can I increase leading in the text?The terminology in Express refers to leading as “line spacing”. You can change it using 3-dot symbol next to the “list” options in the contextual menu.
Look for Bold/Italics/Underline/Justification/List then 3-dots!		Jun 11, 2025 03:39:25Jun 11, 2025 03:41:59Kim Flowers (Adobe)0
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45Can you repeat your animationThe ‘Loop’ option at the top would make it repeat.Jun 11, 2025 03:39:51Jun 11, 2025 03:40:41Kaitlin Hartley - Adobe0
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46Can I select 2 layers at once to animate (e.g. teal oval with text) so they move together?You can group these together so they are oneJun 11, 2025 03:40:47Jun 11, 2025 03:41:19Molly Turner (Adobe)0
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47Can i layer to audios? eg. music as a background and then a sound effect ontop?Yes. You will need to click to add (don’t drag it as that will give you a conflict error!)Jun 11, 2025 03:42:26Jun 11, 2025 03:43:00Kim Flowers (Adobe)0
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48can you have multiple video tracks?You will need one “main” one, and then all additional video tracks will sit as additional elements on top of the main track.Jun 11, 2025 03:43:18Jun 11, 2025 03:44:31Kim Flowers (Adobe)0
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49so if you wanted to change the video within the TV to another shot…Absolutely! You’ll just add another video the same way and decide where that one enters on the timeline.Jun 11, 2025 03:43:48Jun 11, 2025 03:44:22Kaitlin Hartley - Adobe0
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49so if you wanted to change the video within the TV to another shot…Can be a character, record yourself, or video from stock, or uploaded. Endless options!Jun 11, 2025 03:43:48Jun 11, 2025 03:44:48Kaitlin Hartley - Adobe0
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50Can you describe how to fade in or out the question text over your video and audio?You will choose your text, select Animation, and find the Fade In option. On the timeline then you’ll slide the start/end to choose when that text appears.Jun 11, 2025 03:44:52Jun 11, 2025 03:46:24Kaitlin Hartley - Adobe0
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51I am getting a red square "we were unable to process your file (Error Code: CHX_RENDER_ERROR,)The "CHX_RENDER_ERROR" in Adobe Express typically indicates a problem during the video rendering or export process.
I would try refreshing the page, and then uploading the video again.		Jun 11, 2025 03:45:09Jun 11, 2025 03:46:11Kim Flowers (Adobe)0
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52@AL - Just tried to put in a 3rd audio track and the computer says no… which is great to know!Thanks Clare! Good to know :)Jun 11, 2025 03:47:37Jun 11, 2025 03:49:31Molly Turner (Adobe)0
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53Can I import an avatar I've created and animate it?live answeredJun 11, 2025 03:49:06Jun 11, 2025 03:49:36Kaitlin Hartley - Adobe0
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54Is video editing available on the mobile version of Adobe Express?Yes! Great for social media videos especially!Jun 11, 2025 03:49:22Jun 11, 2025 03:49:55Kaitlin Hartley - Adobe0
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54Is video editing available on the mobile version of Adobe Express?It is! It's great for students out on the jobJun 11, 2025 03:49:22Jun 11, 2025 03:50:15Molly Turner (Adobe)0
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55I have my filmstrip at the bottom, how do I tet it up to the top of my screen?Are you meaning that you’d like to bump up the timelineand the view?Jun 11, 2025 03:51:04Jun 11, 2025 03:56:10Aubrey Scheurer (Adobe)0
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55I have my filmstrip at the bottom, how do I tet it up to the top of my screen?Will you please try rephrasing your question? I’d like to make sure I understand.Jun 11, 2025 03:51:04Jun 11, 2025 03:57:11Aubrey Scheurer (Adobe)0
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56can these files then be added to Teams - that is what we use to update studentsSure can Fran! You can add the view-only file link or download it as an MP4 and add the fileJun 11, 2025 03:54:51Jun 11, 2025 03:55:34Molly Turner (Adobe)0
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57sorry i missed it how did you get to the social media page?live answeredJun 11, 2025 03:55:03Jun 11, 2025 03:55:53Kaitlin Hartley - Adobe0
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58thank you!live answeredJun 11, 2025 03:56:10Jun 11, 2025 03:56:21Molly Turner (Adobe)0
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59Hi, it looks like I am getting the message “we’re working on your file. You’ll be able to download it soon” for quite a while now. Is this common, or should I maybe exit and reload?If you’ve waited awhile, Refresh is always helpful in Express.Jun 11, 2025 03:58:19Jun 11, 2025 03:59:06Kaitlin Hartley - Adobe0
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60I can’t download. It says it is working on my file (more than 5 min) :(live answeredJun 11, 2025 03:58:26Jun 11, 2025 03:59:00Aubrey Scheurer (Adobe)0
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60I can’t download. It says it is working on my file (more than 5 min) :(Try hitting refresh on your browser!Jun 11, 2025 03:58:26Jun 11, 2025 04:00:32Kaitlin Hartley - Adobe0
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61How do you save your video separately? I missed that.live answeredJun 11, 2025 03:59:05Jun 11, 2025 03:59:28Aubrey Scheurer (Adobe)0
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62Can you add more than one layer of audio?, eg. if you add a new blank scene, can you add different audio to the 2nd scene?live answeredJun 11, 2025 03:59:15Jun 11, 2025 04:00:00Aubrey Scheurer (Adobe)0
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63can you recommend any websites or instagram accounts of youtube channels where we can find stuff like, “This is the coolest thing I’ve done with Adobe Express…take a look!” And there’s a tutorial involved, not just the final product.https://edex.adobe.com/ has some great tutorials and examples, as well as Discover within Creative Cloud All Apps, https://www.youtube.com/user/AdobeSystems/Adobe, and https://www.adobe.com/learn/express?locale=en&learnIn=1.Jun 11, 2025 04:00:12Jun 11, 2025 04:03:18Aubrey Scheurer (Adobe)0
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64If we wanted to create a template for students to use, how do we share that? Will it automatically create a copy of it for them in Express?Yes! you absolutely can.
When you select the “Share” button in the Document bar (top right hand corner of your screen), you will see an option to Make a template. This will allow students to remix it, in their own accounts.		Jun 11, 2025 04:03:06Jun 11, 2025 04:04:21Kim Flowers (Adobe)0
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65How do you create a "template" and share it with students? Like you did here?You can selec the Share button, then “Make a template”Jun 11, 2025 04:03:20Jun 11, 2025 04:03:54Aubrey Scheurer (Adobe)0
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66We can’t use classrooms in Higher Ed. Sad face.Ditto sad face :(Jun 11, 2025 04:04:35Jun 11, 2025 04:05:24Molly Turner (Adobe)0
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67Where is the classroom feature?live answeredJun 11, 2025 04:04:55Jun 11, 2025 04:05:27Molly Turner (Adobe)0
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68It still processing, but good to know I can refresh it meanwhile and it should not affect it! Thank you!No worriesJun 11, 2025 04:04:59Jun 11, 2025 04:06:01Kaitlin Hartley - Adobe0
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69How do we add the captions to the video?live answeredJun 11, 2025 04:05:24Jun 11, 2025 04:07:26Aubrey Scheurer (Adobe)0
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70Thank you.Jun 11, 2025 04:05:370
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71mine is done but it is short and not to scriptNice one Fran! It's always fun going off-script anyway :)Jun 11, 2025 04:05:50Jun 11, 2025 04:06:47Molly Turner (Adobe)0
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72Can you say what a Brand is?live answeredJun 11, 2025 04:05:53Jun 11, 2025 04:06:49Kim Flowers (Adobe)0
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73So the brand can just be "class title"?Anything that makes sense to you and any others with whom you’re sharing the brand. We’ll cover this in more detail tomorrow in the Clollaborate workshop.Jun 11, 2025 04:07:09Jun 11, 2025 04:08:19Aubrey Scheurer (Adobe)0
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74How can I add my university brand and logo?You'll want to speak with your marketing/comm folks at the university about approved brand and logos. They may have an Express Brand area for you to look at templates for you and others to use? If not, they can set this up.Jun 11, 2025 04:07:19Jun 11, 2025 04:08:12Steven Watson (Adobe)0
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74How can I add my university brand and logo?Hey Aileen - WSU has a Brand Kit set up for you. Do you have access to that already?Jun 11, 2025 04:07:19Jun 11, 2025 04:08:43Kaitlin Hartley - Adobe0
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74How can I add my university brand and logo?Good news, that is coming up in our session tomorrow, workshop $6 “Collaborate Across Campus with Adobe Express.” We will cover creating brands.Jun 11, 2025 04:07:19Jun 11, 2025 04:09:20Courtney Miller - Adobe0
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74How can I add my university brand and logo?Email me at kahartley@adobe.com and we can make sure you get access to it all Aileen. But yes, join that session tmr too!Jun 11, 2025 04:07:19Jun 11, 2025 04:09:48Kaitlin Hartley - Adobe0
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74How can I add my university brand and logo?$6, not $6, hahaha. I can’t even blame that typo on my cat!Jun 11, 2025 04:07:19Jun 11, 2025 04:09:52Courtney Miller - Adobe0
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74How can I add my university brand and logo?#6 she means I think. ;)Jun 11, 2025 04:07:19Jun 11, 2025 04:10:42Steven Watson (Adobe)0
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75I can see under quickj actionThanks Muna! Quick actions is a great place to look for key features/toolsJun 11, 2025 04:08:28Jun 11, 2025 04:09:18Molly Turner (Adobe)0
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76Hi Kaitlyn. Thank you. I have received it but just not sure how to add itIf you’ve joined the Brand Kit, it should sit under that ‘Brands’ tab on the left toolbar. But email me and we can make sure you get it working properly.Jun 11, 2025 04:09:22Jun 11, 2025 04:10:51Kaitlin Hartley - Adobe0