ABCDEFGHIJKLMN
1
TimestampDomain IDSupervisorPlan NumberDispatch NumberType of Follow UpCategory:Follow Up & Call Back DateNext Follow Up DateStatusRemarksHandled By:
2
12/16/2024 19:00:50Marie.MorenoPeter.Japitana1660012748383087818
Contractor Relation E-mail Escalation
Work Order - Replacement
12/17/2024Closed/Resolved
3
12/17/2024 12:36:33Mariane.TapangVictorianojr.Dereza662761568394268328
Task - Confirm Information Required
Work Order - Status12/18/2024Closed/Resolvedwrking on research
4
12/19/2024 23:29:04Othelo.DelatorreKrizteljoara.Mcvea638909698381917178
National Vendor E-mail Escalation
Work Order - Contractor Complaint
12/19/2024Closed/Resolved
5
12/24/2024 10:30:46Ceriel.RubinPeter.Japitana1655710098395732558
Authorization E-mail Escalation
Work Order - Denial12/26/2024Closed/Resolved
6
12/26/2024 19:13:32Marcelino.CapuyonPeter.Japitana1648765628308920638Pull Call E-mail Escalation
Premium Payment - Dispute
12/26/2024Closed/Resolved
7
12/26/2024 21:25:51Irene.CruzKrizteljoara.Mcvea656322018369316348
Authorization E-mail Escalation
Work Order - Replacement
12/27/2024Closed/Resolved
8
12/26/2024 21:49:46Othelo.DelatorreKrizteljoara.Mcvea659650058388758358
Contractor Relation E-mail Escalation
Work Order - Delay12/27/2024Closed/Resolved
9
12/27/2024 9:44:02Sheenamae.DeveraPeter.Japitana16638394280
For Supervisor Call Back & Follow Up - No Research
Coverage Question12/30/2024Closed/Resolved
10
12/27/2024 16:00:46Ceriel.RubinPeter.Japitana1650880478397394988
Authorization E-mail Escalation
Work Order - Denial12/30/2024Closed/Resolved
11
12/28/2024 15:47:21Mariane.TapangVictorianojr.Dereza6639946680000000Task - OtherWork Order - Status12/30/2024Closed/Resolved
12
12/28/2024 16:55:41Mariane.TapangVictorianojr.Dereza640958608397304048
Task - Confirm Information Required
Work Order - Status12/30/2024Closed/Resolved
13
12/28/2024 17:31:36Mariane.TapangVictorianojr.Dereza661556268397351008
Task - Appointment / Scheduling
Work Order - Status12/30/2024Closed/Resolved
14
12/28/2024 18:52:46Naneth.TrinidadVictorianojr.Dereza654000688386752128Other E-mail Escalation
Payment Billing Info - Payment Issue
12/30/2024Closed/Resolved
15
12/28/2024 19:42:20Ferenia.DelacruzVictorianojr.Dereza660082258381819568
Contractor Relation E-mail Escalation
Work Order - Replacement
12/30/2024Closed/Resolved
16
12/28/2024 20:16:31Rose.SandovalKrizteljoara.Mcvea651319978398343438
Task - Appointment / Scheduling
Work Order - Status12/30/2024Closed/Resolved
17
12/29/2024 11:49:09Annilou.IcayVictorianojr.Dereza64214422800000000000Task - OtherWork Order - Status12/30/2024Closed/Resolved
18
12/29/2024 16:41:35Annilou.IcayVictorianojr.Dereza655878668398702278
Task - Customer Work Order Status
Contract Information - Status of Contract
12/30/2024Closed/Resolved
19
12/30/2024 8:42:27Annielynne.TuazonPeter.Japitana1650630438394765618
Task - Confirm Information Required
Work Order - Delay12/30/2024Closed/Resolved
20
12/30/2024 12:21:21Ceriel.RubinPeter.Japitana1641587298396747198
Authorization E-mail Escalation
Work Order - Denial12/31/2024Closed/Resolved
21
12/30/2024 15:32:02Marcelino.CapuyonPeter.Japitana1643398598397839838
Task - Customer Work Order Status
Work Order - Status12/30/2024Closed/Resolved
22
12/30/2024 15:48:17Mariane.TapangVictorianojr.Dereza661521208393071938
Contractor Relation E-mail Escalation
Work Order - Status12/31/2024Closed/Resolved
23
12/30/2024 16:04:55Allan.TocayonVictorianojr.Dereza644175338377584208
For Supervisor Call Back & Follow Up - No Research
Work Order - Status12/31/2024Closed/Resolved
24
12/30/2024 16:58:28Jessel.TabayoyongKrizteljoara.Mcvea641075918395857448
Task - Contractor Unresponsive
Work Order - Delay12/31/2024Closed/Resolved
25
12/30/2024 17:46:59Jessel.TabayoyongKrizteljoara.Mcvea648791738387117688
Task - Contractor Unresponsive
Work Order - Status12/31/2024Closed/Resolved
26
12/30/2024 21:23:10Othelo.DelatorreKrizteljoara.Mcvea658491148396935958
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
12/31/2024Closed/Resolved
27
12/30/2024 21:31:02Marcelino.CapuyonPeter.Japitana1643647038396237208Task - OtherWork Order - Status12/30/2024Closed/Resolved
28
12/30/2024 22:26:03Marcelino.CapuyonPeter.Japitana1660714848397715798
Task - Customer Work Order Status
Work Order - Status12/30/2024Closed/Resolved
29
12/31/2024 14:03:19Kristineivy.ArcenalVictorianojr.Dereza644922608391712108Pull Call E-mail EscalationWork Order - Delay1/2/2025Closed/Resolved
30
12/31/2024 14:34:04Mariatheresa.ReyesPeter.Japitana1663264098390488788
Authorization E-mail Escalation
Work Order - Authorization Decision
1/1/2025Closed/Resolved
31
12/31/2024 15:46:59Marcelino.CapuyonPeter.Japitana1657445488363833868Pull Call E-mail Escalation
Premium Payment - Dispute
12/31/2024Closed/Resolved
32
12/31/2024 16:04:52Kristineivy.ArcenalVictorianojr.Dereza642741478398275818
Task - Confirm Information Required
Work Order - Transfer Vendor
12/31/2024Closed/Resolved
33
12/31/2024 17:59:13Marcelino.CapuyonPeter.Japitana1661161178229774758Other E-mail Escalation
Premium Payment - Dispute
12/31/2024Pending - Authorization 1st Follow Up
34
12/31/2024 18:50:40Rose.SandovalKrizteljoara.Mcvea642384308396713538
Authorization E-mail Escalation
Work Order - Authorization Decision
1/2/2025Closed/Resolved
35
12/31/2024 19:48:38Jocelyn.CaballesKrizteljoara.Mcvea652039198379156788
Task - Customer Work Order Status
Work Order - Status1/2/2025Closed/Resolved
36
12/31/2024 19:50:37Jocelyn.CaballesKrizteljoara.Mcvea661266758397148318
Task - Customer Work Order Status
Work Order - Parts1/2/2025Closed/Resolved
37
12/31/2024 19:52:34Jocelyn.CaballesKrizteljoara.Mcvea649123538398634838
Task - Appointment / Scheduling
Work Order - Status1/2/2025Closed/Resolved
38
12/31/2024 20:47:21Jessel.TabayoyongKrizteljoara.Mcvea648791738387117688
Contractor Relation E-mail Escalation
Work Order - Delay1/2/2025Closed/Resolved
39
1/1/2025 17:02:54Jocelyn.CaballesKrizteljoara.Mcvea642448198397111318Task - OtherWork Order - Status1/2/2025Closed/Resolved
40
1/1/2025 20:27:26Zendy.SagunKrizteljoara.Mcvea643817248384959608
Task - Appointment / Scheduling
Work Order - Delay1/2/2025Closed/Resolved
41
1/2/2025 12:04:50Ceriel.RubinPeter.Japitana166210426800Pull Call E-mail Escalation
Payment Billing Info - Invoice Adjustment
1/3/2025Closed/Resolved
42
1/2/2025 13:08:33Serenityraven.DublinKrizteljoara.Mcvea658130158396673928
Authorization E-mail Escalation
Work Order - Authorization Decision
1/3/2025Closed/Resolved
43
1/2/2025 15:59:00Zendy.SagunKrizteljoara.Mcvea653003238398338228
Task - Contractor Unresponsive
Work Order - Delay1/3/2025Closed/Resolved
44
1/2/2025 18:51:54Zendy.SagunKrizteljoara.Mcvea635925858337275018Pull Call E-mail Escalation
Premium Payment - Dispute
1/3/2025Closed/Resolved
45
1/2/2025 19:12:46Jocelyn.CaballesKrizteljoara.Mcvea646599818397921698
Task - Customer Work Order Status
Work Order - Transfer Vendor
1/3/2025Closed/Resolved
46
1/2/2025 19:45:42Rose.SandovalKrizteljoara.Mcvea659990598379592028
Authorization E-mail Escalation
Work Order - Authorization Decision
1/3/2025Closed/Resolved
47
1/2/2025 19:52:53Jessel.TabayoyongKrizteljoara.Mcvea642316108396098118
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
1/3/2025Closed/Resolved
48
1/2/2025 20:18:26Jessel.TabayoyongKrizteljoara.Mcvea657731458398914968
Authorization E-mail Escalation
Work Order - Parts1/3/2025Closed/Resolved
49
1/2/2025 21:33:48Othelo.DelatorreKrizteljoara.Mcvea652924568395999108
National Vendor E-mail Escalation
Work Order - Contractor Complaint
1/3/2025Closed/Resolved
50
1/2/2025 21:43:25Othelo.DelatorreKrizteljoara.Mcvea647835088397551078
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
1/3/2025Closed/Resolved
51
1/2/2025 21:54:36Othelo.DelatorreKrizteljoara.Mcvea641382628397686448
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
1/3/2025Closed/Resolved
52
1/2/2025 22:00:16Othelo.DelatorreKrizteljoara.Mcvea646440488396920678
Authorization E-mail Escalation
Work Order - Authorization Decision
1/3/2025Closed/Resolved
53
1/3/2025 10:25:26Orlinder.ZafraPeter.Japitana1664461788399016668Task - OtherWork Order - Denial1/6/2025Closed/Resolved
54
1/3/2025 10:43:36Jessel.TabayoyongKrizteljoara.Mcvea649179888398771538
Authorization E-mail Escalation
Work Order - Authorization Decision
1/6/2025Closed/Resolved
55
1/3/2025 14:15:03Jessel.TabayoyongKrizteljoara.Mcvea6644625780Pull Call E-mail Escalation
Premium Payment - Dispute
1/6/2025Closed/Resolved
56
1/3/2025 14:50:09Jessel.TabayoyongKrizteljoara.Mcvea641521168374920258
Contractor Relation E-mail Escalation
Work Order - Denial1/6/2025Closed/Resolved
57
1/3/2025 15:27:44Zendy.SagunKrizteljoara.Mcvea655453478398567738
Task - Contractor Unresponsive
Work Order - Delay1/6/2025Closed/Resolved
58
1/3/2025 17:27:10Marie.MorenoPeter.Japitana1639770188392818158
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
1/6/2025Closed/Resolved
59
1/3/2025 17:31:58Ceriel.RubinPeter.Japitana1659916388396713238
Authorization E-mail Escalation
Work Order - Denial1/6/2025Closed/Resolved
60
1/3/2025 21:52:27Othelo.DelatorreKrizteljoara.Mcvea645524868392531778
Authorization E-mail Escalation
Work Order - Authorization Decision
1/6/2025Closed/Resolved
61
1/4/2025 9:31:29Mariane.TapangVictorianojr.Dereza661654128399219478
Task - Appointment / Scheduling
Work Order - Status1/6/2025Closed/Resolved
62
1/4/2025 11:48:48Mariane.TapangVictorianojr.Dereza649807528398701418
Task - Confirm Information Required
Work Order - Status1/6/2025Closed/Resolved
63
1/4/2025 13:10:32Kristineivy.ArcenalVictorianojr.Dereza652647708399256588
Task - Confirm Information Required
Work Order - Transfer Vendor
1/6/2025Closed/Resolved
64
1/4/2025 13:44:16Kristineivy.ArcenalVictorianojr.Dereza658587878399642638
Task - Confirm Information Required
Work Order - Status1/6/2025Closed/Resolved
65
1/4/2025 14:48:03Naneth.TrinidadVictorianojr.Dereza6646365980000
For Supervisor Call Back & Follow Up - No Research
Premium Payment - Gen Inquiry
1/6/2025Closed/Resolved
66
1/4/2025 14:53:07Mariane.TapangVictorianojr.Dereza644523638397341178
Task - Confirm Information Required
Work Order - Status1/6/2025Closed/Resolved
67
1/4/2025 15:05:11Mariane.TapangVictorianojr.Dereza657029008399864458Pull Call E-mail Escalation
Payment Billing Info - Payment Issue
1/6/2025Closed/Resolved
68
1/4/2025 15:41:47Mariane.TapangVictorianojr.Dereza650424578397074648
Task - Confirm Information Required
Work Order - Status1/6/2025Closed/Resolvedduplicate track
69
1/4/2025 17:28:35Kristineivy.ArcenalVictorianojr.Dereza661919378396369908
Contractor Relation E-mail Escalation
Work Order - Parts1/6/2025Closed/Resolved
70
1/4/2025 18:00:21Welah.RabacaVictorianojr.Dereza6646365980000Pull Call E-mail Escalation
Payment Billing Info - Payment Issue
1/6/2025Closed/Resolved
71
1/5/2025 10:27:56Kristineivy.ArcenalVictorianojr.Dereza664130178398499438
Task - Confirm Information Required
Work Order - Transfer Vendor
1/6/2025Closed/Resolved
72
1/5/2025 11:07:45Mariane.TapangVictorianojr.Dereza643620848398824448
Authorization E-mail Escalation
Work Order - Authorization Decision
1/6/2025Closed/Resolved
73
1/5/2025 11:42:19Naneth.TrinidadVictorianojr.Dereza6485057080
For Supervisor Call Back & Follow Up - No Research
S/F Payment Issue1/6/2025Closed/Resolved
74
1/5/2025 11:44:30Kristineivy.ArcenalVictorianojr.Dereza662098948389115248
Authorization E-mail Escalation
Work Order - Authorization Decision
1/6/2025Closed/Resolved
75
1/5/2025 13:34:08Ferenia.DelacruzVictorianojr.Dereza661647758395931738Other E-mail Escalation
Payment Billing Info - Payment Issue
1/6/2025Closed/Resolved
76
1/5/2025 14:52:14Kristineivy.ArcenalVictorianojr.Dereza662869148662869148
For Supervisor Call Back & Follow Up - No Research
Address/Name Change1/6/2025Closed/Resolved
77
1/5/2025 15:19:07Naneth.TrinidadVictorianojr.Dereza645104668398943948
Authorization E-mail Escalation
Work Order - Denial1/6/2025Closed/Resolved
78
1/6/2025 9:48:01Mariane.TapangVictorianojr.Dereza659685028396027658Task - Other
Work Order - Replacement
1/7/2025Closed/Resolved
79
1/6/2025 10:32:37Marie.MorenoPeter.Japitana1663302348399291638
Contractor Relation E-mail Escalation
Work Order - Delay1/7/2025Closed/Resolved
80
1/6/2025 12:01:54Ceriel.RubinPeter.Japitana1644079358298918928Other E-mail Escalation
Payment Billing Info - Invoice Adjustment
1/7/2025Closed/Resolved
81
1/6/2025 12:55:52Mariane.TapangVictorianojr.Dereza661833228398356028
Task - Confirm Information Required
Work Order - Status1/6/2025Closed/Resolved
82
1/6/2025 14:33:07Ferenia.DelacruzVictorianojr.Dereza645836728398686038
Contractor Relation E-mail Escalation
Work Order - Contractor Complaint
1/7/2025Closed/Resolved
83
1/6/2025 14:58:02Mariane.TapangVictorianojr.Dereza650424578397074648
Contractor Relation E-mail Escalation
Work Order - Status1/7/2025Closed/Resolved
84
1/6/2025 15:45:38Jessel.TabayoyongKrizteljoara.Mcvea663581468394401888
Task - Confirm Information Required
Work Order - Denial1/6/2025Closed/Resolved
85
1/6/2025 17:40:59Mariane.TapangVictorianojr.Dereza6646357880000000
For Supervisor Call Back & Follow Up - No Research
Coverage Question1/7/2025Closed/Resolved
no available dispatch to create research
86
1/6/2025 18:30:31Mariaronila.AcedillaVictorianojr.Dereza656699418378284548
Contractor Relation E-mail Escalation
Work Order - Parts1/7/2025Closed/Resolved
87
1/6/2025 18:35:34Jessel.TabayoyongKrizteljoara.Mcvea663581468394401888
Task - Confirm Information Required
Work Order - Parts1/6/2025Closed/Resolved
88
1/6/2025 18:42:39Jocelyn.CaballesKrizteljoara.Mcvea651135908400204708
Task - Appointment / Scheduling
Work Order - Status1/7/2025Closed/Resolved
89
1/6/2025 19:16:17Marcelino.CapuyonPeter.Japitana1652301198393848068
Contractor Relation E-mail Escalation
Work Order - Status1/6/2025Closed/Resolved
90
1/6/2025 20:11:28Marcelino.CapuyonPeter.Japitana1663092248395247048
Contractor Relation E-mail Escalation
Work Order - Status1/6/2025Closed/Resolved
91
1/6/2025 20:34:13Marcelino.CapuyonPeter.Japitana1656646588398143678
Contractor Relation E-mail Escalation
Work Order - Status1/6/2025Closed/Resolved
92
1/6/2025 21:10:16Marcelino.CapuyonPeter.Japitana1662785188398606178Pull Call E-mail EscalationWork Order - Status1/6/2025Closed/Resolved
93
1/7/2025 11:46:43Mariane.TapangVictorianojr.Dereza654563678398475438
Task - Confirm Information Required
Work Order - Status1/7/2025Closed/Resolved
94
1/7/2025 11:55:51Annielynne.TuazonPeter.Japitana1653853018396049398
Contractor Relation E-mail Escalation
Work Order - Delay1/8/2025Closed/Resolved
95
1/7/2025 12:41:25Zendy.SagunKrizteljoara.Mcvea647256898398037258Task - OtherWork Order - Parts1/8/2025Closed/Resolved
96
1/7/2025 13:36:43Ceriel.RubinPeter.Japitana1655462058395008018
Contractor Relation E-mail Escalation
Work Order - Status1/8/2025Closed/Resolved
97
1/7/2025 15:33:46Serenityraven.DublinKrizteljoara.Mcvea6634139480
For Supervisor Call Back & Follow Up - No Research
Work Order - Request for Normal SR
1/8/2025Closed/Resolved
98
1/7/2025 15:48:51Jessel.TabayoyongKrizteljoara.Mcvea648643188400489348
Task - Contractor Unresponsive
Work Order - Delay1/7/2025Closed/Resolved
99
1/7/2025 17:40:50Jessel.TabayoyongKrizteljoara.Mcvea655145908396934288
Task - Contractor Unresponsive
S/F Payment - Status1/8/2025Closed/Resolved
100
1/7/2025 17:41:36Jessel.TabayoyongKrizteljoara.Mcvea659422178384388438
Task - Contractor Unresponsive
Work Order - Delay1/7/2025Closed/Resolved