Heuristic Evaluation
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Issue
Heuristic Violated
Severity of Problem (1-5, 5 most severe)Recommendation
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Landing page does not have instructions95Include instructions of different ways to proceed
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No clear instructions once logged in95Add instructions for scanning items
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Receipt does not print on finish, user has to log back in54ask user "would you like a receipt?" upon selecting "finish"
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Placement and size of buttons unaccesable by touch114Increase button size and keep away from edge of screen
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Scanning twice error (on accident) asks user if they want to renew 14
Make error message more specific to explain what has occurred
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"in transit", "missing" status says "see staff"14
Specify why user needs to see staff, or what exactly is wrong
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Appearance does not match website branding103Adhear to brand standards
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No indication of current page13Add title to page or indicate with button change
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No additional help/descriptions available93Add "i" buttons, call for help button
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No indication of time on time out9,5,83Add timer, countdown
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Cancel book trying to check out53Add cancel function/button
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"Print" functions displayed apart from each other43Group common functionalities
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"Print List" pop up not neccesary or user friendly4,73Get rid of pop up, change to printing status
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Print functions not consistent43Standardize buttons of same function
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No label on text entry for item barcode when logged in - looks the same as when logging in
93Add text description/instructions
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Successful scan wording in red43Change font color
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Doesn't tell user when card expire - generic message13
Use specific, more helpful message for each error that occurs
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No finish/complete/thank you message13
Add thank you or finished message when transaction is complete
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Not all book images are displayed72Add placeholder for books without images
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"Print list" is unclear62Only show "view items out" page
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No way to edit requests32Add "change branch", "freeze", "cancel" functions
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"Welcome to AADL" unneccesary once logged in72Change wording once logged in
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"Finish" at top of screen42Move to where user would expect, bottom
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"Home" "Print List" "Finish" buttons all visually similar 72Define individual buttons visually based on function
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Pop ups are visually different42Adhear to brand/kiosk interface standards
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"Type" unimportant72Remove this column
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Wording of "pay fees online or at the service desk" unclear92Add more detail regarding what users should do
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No status when printing - prints duplicate receipts12Add status while receipt is being printed
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Page is blank if there are no items to show, instead of indication that there are none
11Add wording such as "None"
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No indication of current user11Indicate user
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No sorting function31Add ability to sort items by due date, name, author, etc.
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"$0.0" 41"$0.00"
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