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a program of Sustainable Pittsburgh and PMLTools highlighted in grey have free options available.NOTE: Some platforms are being provided for FREE to local governments as they adapt to the "new norm" due to COVID-19. Those FREE tools are highlighted yellow. (*Updates are being made regularly, and this list of FREE tools is not comprehensive.)
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PLATFORMTYPEPURPOSEFEE STRUCTUREBENEFITSWEBSITEEXAMPLES
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Accela Legislative
Management or Civic Streaming tools
Agenda Management Solutionsagenda management solution with automated paperless preparation and delivery of agendas and minutes$7,000-$25,000/year (depending on modules purchased and population + hardware investment)automated agenda development to live video streaming; purchased on a modular basis. Modules include: meeting management, agenda development, minutes creation, automated information distribution, recording and video streaming of meetings, agenda integration, video/agenda synchronization, electronic voting & public participation management. Advanced modules also include touch screen voting, audience display, speaker management, board & committee appointment management applicant database, position qualifications and appointmentshttp://accela.com/solutions/legislative-management
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Adobe ProfessionalAgenda Management Solutionsagenda management solution with automated paperless preparation and delivery of agendas and minutesFREE - $500/year (+ $1000.00 startup + hardware investment)enables the creation of digital agendas using the Adobe Acrobat Standard software package and is a totally manual solution, with very limited functionality; the clerk will generate a PDF version of the agenda and distribute via a file sharing tool such as Dropbox or Sharepoint. *In order for this solution to function, staff or external consultants will need to set up the solutionhttps://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html
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DropboxAgenda Management Solutionsfile storage and sharing platformFREE with limited storage - $20/month for unlimited storageuser friendly way to store pdfs and share them with public through a link to the fileshttps://www.dropbox.com/plans
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iCompass Meeting Manager ProAgenda Management Solutionsagenda management solution with automated paperless preparation and delivery of agendas and minutes$3600/year (+ hardware investment)available functions include: meeting management, agenda development, minute creation and automated distribution the agenda process, electronic voting and a web portal for public accesshttps://www.icompasstech.com/
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LaserficheAgenda Management Solutionscreate, store and send digital documents$5,000-$25,000 (+ scanning services)will help with tracking and security of digital documents; holds data in one place; speeds up correspondence
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Sharepoint (Microsoft)Agenda Management Solutionsfile storage and sharing platform$5/month 1TB storage; $10/month unlimited storage + customizable options; $20/month unlimited storage + comes with full MS Office suite of programsuser friendly way to store pdfs and share them with public through a link to the files; integrates with Microsoft Office programs for editing functionshttps://products.office.com/en-us/SharePoint
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AM Stat/AM AlertAM Travel RadioAM radio: alternative communications channel to push out emergency or general municipal updates$20,000-$80,000 (average system costs depend on number of transmitter sites)listen via car radio, battery operated radio, etc. anywhere within a 3-5 mile radius from the transmit site; during non-emergency times, officials use the stations to inform motorists of street repairs, traffic constraints, travel advisories, city history and visitor informationwww.theradiosource.com
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MHCorbin Highway Advisory Radio SystemAM Travel RadioAM radio: alternative communications channel to push out emergency or general municipal updates$20,000-$80,000 (average system costs depend on number of transmitter sites)listen via car radio, battery operated radio, etc. anywhere within a 3-5 mile radius from the transmit site; during non-emergency times, officials use the stations to inform motorists of street repairs, traffic constraints, travel advisories, city history and visitor informationhttp://www.mhcorbin.com
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ClearGovBudget Visualizationplatform that transforms publicly available finances from local governments and schools into easy-to-understand infographicsCost structured to town's needscreates easy to understand infographics on complex municipal or school data; ease of use for citizenshttp://www.cleargov.com/Rye Brook, NY (http://www.cleargov.com/new-york/westchester/village/rye-brook/2016)
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Decision LensBudget Visualizationprioritized budgeting app, allows people to vote thumbs up or down for projectsgood way to defend budget decisions when public agrees; real time analysis; compare budget scenarios side by sidehttp://decisionlens.com/Washington State legislature; Tenn Dept of Transportation; http://www.govtech.com/budget-finance/Decision-Making-Software-Shapes-Government-Budgets-Transparently.html
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NextRequestciionline OPRA request database where public can make a request, track progress and search previously filed requestseasy redacting function; allows online invoicing and paymentshttps://www.nextrequest.com/Case studies: https://www.nextrequest.com/case-studies
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Change.org "Decision Makers"Citizen Engagement Platformallows public to create a petition and direct it at a specific decision maker, giving that DM the change to respond and create a dialogue on that topic with the publicFREEeasy to use; direct democracy tool providing government ability to see how much public support an issue hashttp://www.change.org/decision-makershttps://www.change.org/p/new-jersey-governor-make-nj-a-no-kill-state
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EverbridgeCitizen engagement platform
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GranicusCitizen Engagement Platform2 way dialogue on ideas and proposals for the community; government transparency tools to share public info$300/month and upGovernment Transparency Suite - shares automated agendas and public docs, livestream meetings; Citizen Participation Suite - great to share proposals or visioning process to get public feedbackhttp://www.granicus.comSuccess stories: https://granicus.com/success-stories/
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LoomioCitizen Engagement Platformonline tool for collaborative decision-making; 1) post a discussion, upload documents, 2) participants can post a proposal, 3) participants vote w/ 1 sentence explanation of their vote, 3) action plan.$5K to get personally branded page w/ personal training, domain name, “facilitation & collaboration services” to help gov’t with question design & discussion feeding, engagement strategy & facilitation training. $19-$99/month options available for casual usesway to engage those who aren't able to come to town hallhttps://www.loomio.orgWellington (New Zealand) City Council used it for an alcohol management strategy (http://blog.loomio.org/case-study-wellington-city-council/)
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MetroQuestCitizen Engagement Platformcollect public comments on proposals, collect ideas, input on budgeting, etc. in real timeGood for Master Plan revisioning, budgeting process, collecting feedback on proposals. Features include: Voting on scenario alternatives; Participatory budgeting Funding allocations; Placing comments or tags on maps; Ranking priorities; Providing input on visual preferenceshttp://metroquest.comAtlanta Engages Over 18,000 Online (http://metroquest.com/portfolio-items/atlanta-engages-18000-citizens-online/)
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MindMixerCitizen Engagement Platformcollect public comments on proposals, collect ideas, input on budgeting, etc. in real timeUnder 50K people = $5,000/1 yr contract; $12,500/5 yr contract; 100K ppl= $7,800/1 yr; $19,500/5 yr; 200K ppl = $10,800/1 yr; $27,000/5 yrgreat for Master Planning or visioning process; 2 way dialogue between constituents and governmenthttp://mindmixer.comSustainable Southland (MI) - MP input; Inspire Boulder (CO) - 24/7 town hall; ICMA (Int'l City/County Managers Assn)
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NeighborLandCitizen Engagement Platformcollaborative tool between neighborhood & city; planning dept, city officials, citizens, etc. can pose questions & create action out of proposalsFREEmobile compatible; easy to use; people share an idea, gain support and decision makers respondhttps://neighborland.comSan Fran, CA (https://neighborland.com/njudahturnaround); Houston, TX (https://neighborland.com/washave); Portland, ME (https://neighborland.com/congresssq); Lowell, MA (https://neighborland.com/cities/lowell-ma/ideas)
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NextDoorCitizen Engagement Platforma closed, private website for communities to post notices/documents/events, start discussions, neighborhood watch, send updates, etc.FREEeasy to use, like Facebook for neighborhoods; members have to verify their residence; the “neighborhood” is defined by the group; city agencies or police can target their posts to certain groups, or city wide; public agency users are primarily police, with urgent alerts sent by push notifications, SMS, emails; serves as a digital community engagement platform for municipalities; good for emergency communications - community members can help get the word out with each other.http://bit.ly/1pV2gbw; City Program FAQ http://bit.ly/1jhGTOW; Common ?'s http://bit.ly/1pBXLOGNewark, NJ (https://nextdoor.com/city/newark--nj/); Atlanta (http://bit.ly/1rItxO9), Dallas, San Jose, Sacramento (http://www.sacbee.com/news/state/) and Cincinnati Police Depts use NextDoor to have police officers interact with residents online & post updates/news/safety alerts/tip requests; NYC – NextDoor NYC, the City uses NextDoor to provide residents with updates and generate discussions around issues (http://choosecincy.com/Community-Development/Community-Resources/Community-Councils.aspx)
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OpenGovCitizen Engagement Platform2 way dialogue on ideas and proposals for the community - people post ideas or comment on others, and city officials read & incorporate into their decision making process$2500+/yr for gov't controlled platform, depending on population size; $6000/yr for platform open for public to post ideas as wellEasy to use; way to gather feedback from public on ideas; in public option, Open Town Hall will monitor comments for the town; allows municipal controlled social media like platforms with advanced demographic informationOpengov.comSouth Orange (SOEngage - http://www.peakdemocracy.com/p/193)
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OurSocietyCitizen Engagement Platformpolling function, informational posting on issues, policy discussions, and event and video sharing to drive more informed communities and better decision making$100/month (http://beta.oursociety.org/plans)
ease of use for user & town; helps to drive decision making by citizens and staff; users can set private personal values profiles which OurSociety collects data on and shares general trends on policy desires with town officials
OurSociety.org
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PlaceSpeakCitizen Engagement PlatformUsing mapping and location data create public conversation about work that is being done or planned in your communityYou put a digital fence around the responses to the information. So you know you are getting information from those who actually in the community.https://www.placespeak.com/en/
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PollEverywhereCitizen Engagement PlatformUsing cell phone technology, do a live poll anywhere - council or trustee meeting, class, etc.$79/month for 100 respondents - $499 for 500 responsescreate questions and view results live; incorporate your results immediately into graphs and polls for your live presentationhttp://www.polleverywhere.com/Presenter Guide/Reporting - https://www.polleverywhere.com/guides/presenter/reporting
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Telephone Town Hall MeetingCitizen Engagement Platformhold public meetings over the phone & webTTHM staff manages calls; reaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; eRegistration availablehttp://telephonetownhallmeeting.com/Examples - http://telephonetownhallmeeting.com/municipalities/
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TeleTownhallCitizen Engagement Platformhold public meetings over the phone & webreaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; also has robo call and SMS texting functionshttp://teletownhall.com/how-it-worksVolunteer Phone System - http://teletownhall.com/volunteer-phone-system/
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TextizenCitizen Engagement Platformcell phone platform that sends, receives, and analyzes text messages for polling or idea vetting. You can launch a campaign, visioning or solicit feedback, or use it as a reminder for service sign-ups or other activities.set up fee (training included); depending on pop, consulting hours needed, ...very easy to use and almost everyone has a cell phone nowadays and the charts and data from the site where information is analyzed can be easily used in documents or web platformshttps://www.textizen.com/Philly (casework); Temple (surveying); Palo Alto (development); Boston (behavior modification)
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Thought ExchangeCitizen Engagement Platformaccess feedback from constituency through phone & webcan be used to collect ideas from the public by asking them to post ideas and others can express support for the proposalhttps://www.thoughtexchange.com/
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VisionPulseCitizen Engagement Platformcommunity engagement platform that enables local governments to gauge the public’s opinion on important issues and turn their feedback into actionable results$2500 - $5000/yearway to gather feedback from public on ideas; includes blog functionality and integrates fully into Vision Live Websiteshttp://www.visioninternet.com/solutions/software/visionpulse
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TxtWireCitizen Engagement Platform; Emergency Notificationmass messaging platform for promotion, notification & engagement via phone, text, & email notifications$49/mo 1000 sms & emails; $99/mo 2500 sms & emails; $199/mo 6000 sms & emailsgets info out through various sources; scheduling of notifications is possible; 2 way communication so you can respond to users; send polls & surveys, notify of events; TxtWire analyzes & gives feedback on your interactions to inform your next stepshttps://www.txtwire.com/features
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MySidewalkCitizen Engagement Platform; Open Data Managementtrack key indicators, answer questions about city progress, and create reports that drive awareness and action$5,000 and up, depending on populationcreate public & internal dashboards on data; create custom reports; map indicators according to demographics, geography, etc.; 2,000 preloaded datasetshttp://mysidewalk.comBakersfield, CA lists tasks and welcomes public engagement (https://mysidewalk.com/sidewalks/18657/bakersfield-ca)
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CivicPlus (CivicReady, CivicClerk, CP Connect)Citizen Engagement Platform/Agenda Management Solutionsmanagement of agendas and meetings, transparencygood for managing the creation and sharing of agendas, provides an opportunity for electeds to participate in management of agendas and minutes, and meeting information made viewable to public; allows for live streaming function; provides boards & committees a cloud based repository for fileshttps://www.civicplus.com/civicclerk/featuresMass notification system built for local government so you can send notifications quickly, reliably, and securely
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Mobile City HallCitizen Engagement; Public Meeting Managementto reach citizens who cannot make it down to City HallCost of vehicle & maintenance, necessary mobile equipment & Wifi servicesprovide greater access to City Hall to entire communityBoston's City Hall To Go (http://www.cityofboston.gov/cityhalltogo/)
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311 Call CentersCitizen Request Management/311typically used for general service requests & reporting of issues, but can also be used to submit needs due to weather events, etc.staffing costs to man the phones/emails; varied costs if linking to an online CMSa way to reach folks who aren't online; can be mobile compatibleCity staff use data gathered from these calls as well as a variety of surveys, web forms, language translation, records management, mobile communications and other tools to engage residents and make improvements in services; Winston–Salem, NC - CityLink, the city’s 311 contact center, gives citizens three-digit access to request city services, report problems and make suggestions and offers a free mobile app for requesting services with smartphones and tablets. The contact center is staffed year-round 24 hours a day and receives an average of 26,000 calls a month. CityLink agents can also be reached through email and live chat through the city website; San Francisco, CA; Pinellas County, FL; Montgomery County, MD; Minneapolis, MN; Philadelphia, PA; San Antonio, TX; Santa Monica, CA; Chesapeake, VA; Dallas, TX; Washington, DC; Durham, NC
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CityBaseCitizen Request Management/311allows public to complete applications and pay fees online, among other things; place service requests or report an issueFREE online forms and case management softwareeasy to use online forms & processing of service requestshttps://thecitybase.com/resources/state-and-local-government-can-mitigate-covid-19/
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CityBotCitizen Request Management/311allows public to ask question regarding municipal services, schedules of public meetings, etc. and place service requests or report an issue via their mobile chat feature or Facebook MessengerFREE for 60 dayseasy to use; broader than just service requests (311), sources answers to the public's questions from the municipal website & sends answers directly to their phonehttps://www.citibot.io/
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CitySourcedCitizen Request Management/311mobile city hall: platform empowering residents to identify civic issues (public safety, quality of life, environmental issues, code enforcement, public services, etc.) and report them to city hall for quick resolution$3,600 - $10,000 annual subscription fee (based on population size)broader than just service requests (311), includes town hall info; integrates into existing municipal software programs; way to engage those who aren't able to come to townhallhttps://www.citysourced.com/list of examples: http://bit.ly/1pfskyc; Long View, TX (http://www.longviewtexas.gov/citysend)
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Commenting Form for Service RequestsCitizen Request Management/311collect citizen service requests and reporting of issuescosts lie within the development of the form and integration into CMS web platformcreate a form within the municipal website which would route responses to a certain department, for example the municipal clerk or public works department; an example of a common form would be a “contact us” function on a website.
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QAlertCitizen Request Management/311platform to crowdsource service requests and share common municipal info (agendas, contact info, permit info, recycling schedules, alerts, etc)$10,000/yearcitizen request platform with automated workflow options; has the most functionality for the dollar; popular in NJ townswww.qscend.com
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Web contact formsCitizen Request Management/311verticcost of having web developer/manager create a new page w/ a contact form, w/ submissions being directed to appropriate departmentno need for 3rd party involvement (other than web master); easy to use & maintainWashington Twp reports potholes & power outages (http://bit.ly/1mrftVQ)
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See-Click-FixCitizen Request Management/311platform to crowdsource service requests and share common municipal info (agendas, contact info, permit info, recycling schedules, alerts, etc)$6,800 -10,800+ (depending on population, feature set and integration needs)way to engage those who aren't able to come to townhall; includes automated push notifications & alerts for important info; citizen request portal and workflow management with Insights for staff to keep track of types of questions and requests; API; also has "Knowledge Base", an FAQ to share municipal info to cut down on phone calls, citizens can generate questions too; offers a significant level of customization for municipalities needing very specific functionalityhttp://seeclickfix.com/government/featuresAccess Princeton - http://bit.ly/1vnn7Tx; Ventnor, NJ - http://bit.ly/1ESnNVO; Atlantic County Utilities Authority; Princeton - Access Princeton dept (http://bit.ly/1vnn7Tx); video testimonials (http://gov.seeclickfix.com/customers/partner-videos.html)
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PublicStuffCitizen Service Management/311citizens submit service requests & report issues (public safety, utilities, maintenance, animal control, major storm events), pay utility bills & parking tickets, apply for permitsflexible on pricing with several pilot accounts ($5/yr start; $10-15K/yr average … depends on pop size and whether you want mobile, CRM & website capabilities)use push notifications to keep users up to date & send emergency & public safety alerts; avail in Spanish; uses GIS to track areas with specific issues; CRM system embeds work orders into municipality’s system; town owns the data collected; can embed the portal into municipal website & create a SJ landing page; PS hosts & does data mapping, etc.; includes a real time field access function that would require integration into a permitting solution; News, Announcement and Discussion Board functions also available at no costhttp://www.publicstuff.com/Hoboken (1 yr); South Orange; Philly (http://iframe.publicstuff.com/#?client_id=242); Staten Island; Tallahassee, FL – DigiTally, through PublicStuff, citizens can not only submit service requests, but get info from city on trash pickup days, park locator, a local event calendar, utility bill pay, and even pet adoption; Oceanside, CA – created a centralized Oceanside Call Center, which also allows users to track requests on topics like graffiti reports, utility billing, building maintenance, broken traffic lights, water violations; Elkgrove, CA – created a 24 hr call center linked to smartphone apps, also sending community news; Plano, TX – uses to combat serious drought issues by citizens reporting water abuses & leakages; WANTS TO DO A DEMO FOR TASK FORCE
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ReCollectCitizen Service Management/311solid waste widget and app that sends reminders & notices to residents about their collectionscost depends on populationhelps to push out information about waste management efforts in town; mobile compatiblehttps://recollect.net/ACUA uses (http://acua.com/wastewizard/#!rc-page=terms_of_service)
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Savvy CitizenCommunicate directly with citizensProvides governments with a way to deliver timely information directly to citizens. Sliding scale based on size of municipality. FREE to residentsSavvy Citizen is an app where local governments can upload any updates about their municipality. From emergency responses, like how they are reacting to COVID 19, to simple things like, announcing community events. App users can follow as many municipalities as they would like, so it is a great way to keep up to date on what our neighbors are doing as well.https://savvycitizenapp.com/Dormont, Crafton, Aspinwall, Penn Hills, Wilkins, and Duquesne in Allegheny County use the service.
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Google FusionData Visualizationmapping to show road closures, power outages, & other important & interesting informationFREE - need a Google accountcan share various data sets in a visually appealing & digestible format for residents; easy to learn & usehttp://bit.ly/1G26Ag9NYC Comptroller (http://comptroller.nyc.gov/reports/claimstat/#treeclaims); NJ Spotlight (http://www.njspotlight.com/maps/) & WNYC (http://bit.ly/1lUTveV) use to report and share data
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CityzenithData Visualizationprovides data visualization platform software and applications for the Internet of Things and smart citiesgood for internal and external analysis of data in easy to use formats; intuitive, real time 3D simulationshttp://www.cityzenith.com/
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Constant ContactEmail Serviceemail marketing with event management and survey tools$20/monthanalytics available at no cost; connects with social mediahttps://www.constantcontact.com
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Mail ChimpEmail Serviceemail marketingFREE up to 2,000 emails/monthhttps://mailchimp.com/
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Vertical ResponseEmail Serviceemail marketingFREE up to 4,000 emails/month and 300 contacts; advanced plans start at $11/month for unlimitedconnects with social media accountshttp://www.verticalresponse.com/
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CodeRedEmergency Notificationemergency notifications through phone, text, & emailgets info out through various sources; integrate sign up on municipal websitehttps://www.coderedweb.com/exec/index.cfmLittle Silver, NJ (http://www.littlesilver.org/ls/Emergency%20Services/Two%20River%20Alert%20-%20Code%20Red%20Emergency%20Notifications/)
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Emergency Email & Wireless NetworkEmergency Notificationemergency notifications through phone, text, & emailFREE for OEMs, police depts., mun gov’tsGets info out through various sourceshttp://www.emergencyemail.org
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Facebook Local AlertsEmergency Notificationemergency notifications through FacebookFREEalert goes through municipal Facebook page to all Page followers with local alert indicator sign (hazard icon), and posted in "Today In" section of Facebook's newsfeedhttps://www.facebook.com/help/publisher/2220915941566721
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IPAWS (Integrated Public Alert & Warning System) - FEMAEmergency Notificationemergency notifications through tv, radio, phone, text, email & digital signage - extreme weather, other threatening emergencies in your area, AMBER Alerts, Presidential Alerts during a national emergencyFREElets gov body write their own message; access to federal communications channels, including tv, radio & local electronic signs as well; FEMA provides training on writing effective noticeshttp://www.fema.gov/integrated-public-alert-warning-systemNJ State Police & Sussex County. Full list - http://1.usa.gov/1lzu7Xb
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NixleEmergency Notificationemergency notifications through phone, text, & emailFREE for OEMs, police depts., mun gov’tsgets info out through various sources; integrate sign up on municipal website; can be used for non-emergency notificationswww.nixle.comAllegheny County uses this platform for all of the COVID and other text and email notifications
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Rapid NotifyEmergency Notificationemergency & nonemergency notifications through phone, text, & emailbasic notification annual fee for emergency alerts based on population size ($3,500 - $38,000); extra fees for nonemergency services (pay as you use, pay in a block ahead of time per message)uses GIS to target specific locations for alerts; IPAWS compatible; create different lists & messages and save; their 24 hr customer service team sends out messages when alerted by town; embeds registration no municipal website; unlimited contacts allowed; town gets a personal toll free #http://www.rapidnotify.comHarnet County, NC - ; other case studies: http://www.rapidnotify.com/resources.html; *would be available for live demo, or provide us with a dummy account to use for demos to municipalities
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Swift911Emergency Notificationemergency notifications for email, phone, text, social media; provides free API for municipal app creationshas no cost options for municipal gov'tsallows staff to use any device to get info out through various sources; integrate sign up on municipal website; custom voice and data applications; real time call stats, reporting & analyticshttps://www.swiftreach.comCamden County; Bergen County OEM; Lambertville (http://www.lambertvillenj.org/content/2470/default.aspx)
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Proud CityForms Processing Solution; Citizen Request Management; Permitting & Licensingcreate and manage online forms for permitting, records request, service requests, etc.mobile friendly; structured specifically for town needs; integrates into Constant Contact, Mail Chimp, etc.https://proudcity.com/
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GovPilotForms Processing Solution; Permitting & Licensingcloud based, GIS-supported, web-based tools that initiate departmental workflows and government-constituent communication$5,000 and up depending on population;
FREE AS RESPONSE TO COVID-19: COVID-19 expense tracking, COVID-19 drive thru testing registration; volunteer registering, report a concern, work orders, vehicle equipment management, contract tracking, digital OPRA requests, etc. www.govpilot.com/free
link various department functions together (code enforcement, permitting, animal control, clerk, building & construction, and more); mobile capabilities
http://govpilot.com/
FREE COVID-19 related services: http://govpilot.com/free
Westfield (https://main.govpilot.com//web/?id=154&ust=NJ); Union Twp (https://main.govpilot.com//web/muni/2019/); Camden County Report a Mosquito Issue (https://main.govpilot.com//web/public/28b65e1c-8e1.html?id=0&uid=7445&pu=1&ts=Fri%20Jul%2015%202016%2017:11:40%20GMT-0400%20(Eastern%20 Daylight%20Time)

Example of Free GIS layers in South Orange (https://map.govpilot.com/map/NJ/southorangevillage)
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GovQAForms Processing Solution; Permitting & Licensing; OPRA Request Tracking and Processing; Citizen Request Managementone-stop portal for automating various planning & building functions while automating payments, service and information requests$5,000 and up depending on populationone-stop portal for automating permitting, code enforcement, planning, and zoning functions; simplify, streamline, and automate public info requests with customizeable OPRA request portal that is searchable by the public, a payment service, and ways to manage and track request processes; way to engage those who aren't able to come to townhallhttp://govqa.com/
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Jot FormsForms Processing Solutionsonline fillable forms & payments platform$230-$500/yearbasic cloud based forms application which enables the creation of fillable forms, email-based form submission and some additional functionality at a very minimal cost; features include in system creation of fillable forms, eSignatures, and payments integrations via third party providers; most suitable for forms that do not need a defined look and feel or format as it does not contain a form conversion modulewww.jotform.com
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Adobe InDesign or PhotoshopGraphic Design Softwaredesign appealing print and digital materials$20.00/month - $160.00/monthuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digital; purchased through a Adobe Creative Cloud subscription; sophisticated tools, will require the highest degree of training and the biggest learning curvewww.adobe.com
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Affinity Designer or Affinity PhotoGraphic Design Softwaredesign appealing print and digital materials$50.00 - $100.00 one-time investmentuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digitalhttps://affinity.serif.com/en-us/
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AnimotoGraphic Design Softwareplatform to create video and slideshows from still photos, video clips and musicFREEeasily share and embed the final product into emails and your websitehttps://animoto.com/
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CanvaGraphic Design Softwaredesign appealing print and digital materialsFREEuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digitalhttps://www.canva.com/Tableau Public (http://www.tableausoftware.com/public/); PicktoChart (http://bit.ly/YPNasd)
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Lucid PressGraphic Design Softwaredesign appealing print and digital materialsFREE - $40/month for advanced featuresuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digital
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Google CalendarInteractive Calendaring Web Solutiononline calendar for events and meetingsFREEmost widely used calendar by public; mobile apps available; plug ins available for websites; unlimited number of integrated calendars allowed, with varied privacy settings, so several departments with separate calendars can share events through the one main municipal calendar; allows for repetition of events; free solution offers no support or service level agreementhttps://www.google.com/calendar
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LoCalendarInteractive Calendaring Web Solutiononline calendar for events and meetings$50.00-$150.00/yearincludes all functions of Google calendar and also has event management functions; has various calendar event displays (grids, long form listings, pinboards, etc.)https://localendar.com/elsie
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CKANOpen Data Managementopen-source data portal platformFREEno cost; open source so code & information can be shared & used publicly; requires knowledge of computer code to understand how to usehttp://www.ckan.orgJersey City (http://data.jerseycitynj.gov/); Newark (http://data.ci.newark.nj.us/); US (data.gov); UK (data.gov.uk)
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GitHubOpen Data Managementrepository for municipal dataFREE - $200/month, depending on # of private repositories you needno cost to use if data remains public; open source; requires level of sophistication in understanding code; used by CKAN & Socrata to host datahttp://www.github.comPhiladelphia - https://www.opendataphilly.org/dataset (Mark Headd)
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MapboxOpen Data Managementopen-source mapping platformFREEcreate mobile or web maps; allows users to see results in real time; uses crowd sourced info for users to create maps from OpenStreetMaps APIhttps://www.mapbox.com/
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OpenDataSoftOpen Data Managementopen-source data portal platformFREE for civic use; costs for othersroute data sources into the portal from a publisher’s APIs; provides automatic API-creation tools so that any data set uploaded to the portal is then available as an APIhttp://www.opendatasoft.com/U.S. Climate Studies (https://www.opendatasoft.com/2017/07/10/smart-city-tech-open-data-can-help-u-s-mayors-uphold-paris-climate-accord/)
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OpenGovOpen Data Managementbudget visualization platform that shares data with public and departments to drive better decision making & allows public commenting$10K/yr on average depending on the size of the town and how much info they want to includeease of use for user & town; helps to drive decision making by citizens and staff; can provide marketing help; focused on Millennial engagement; participating municipalities have access to detailed community analytics and best practices from across the statehttps://opengov.com/Jersey City (http://data.jerseycitynj.gov/); Newark (http://data.ci.newark.nj.us/); South Orange, NJ (http://bit.ly/1pBYz6c); Millburn; Camden; Palo Alto, CA (http://bit.ly/UKjn1F), LA, CA (http://bit.ly/TjUWqG)
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SocrataOpen Data Managementopen data & financial transparency platform (budget & expenditure apps)Costly (Newark - $40K/yr); FREE addition for nonpersonalized data on your website that is searchable, only one publisherTurn-key, their team will handle the data-tech side of thingshttp://www.socrata.com/California Dept of Public Health (https://health.data.ca.gov/) used civic hackers to help create; Newark's Code for Newark; NYC Open Data – shares over 1100 data sets through maps, lists, etc. on everything from permits & contracts to maps of Sanitation’s tonnage to map recycling habits across the City; hosted a hackathon to improve 311 - https://nycopendata.socrata.com/; Kansas City, MO – Open Data KC – budgets, 311 portal, submission of citizen ideas w/ voting process, interactive city maps - https://data.kcmo.org/
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Google SheetsOPRA Request Tracking & Processing; Open Data Managementmaintain a list of OPRA request, data sets and other informationFREEsame benefits as Excel spreadsheet except it is housed on internet so live staff updates can be made and more than one user can use at same time; commenting and editing features exist
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Seamless GovOPRA Request Tracking & Processing; Open Data Management; Forms Processing Solutions; Permitting & Licensingturns documents into fillable forms with workflow options$5,000-10,000/year (based on number of processing users and if conversion services are required)publish a database of all OPRA submission responses in a searchable format with the Government Relationship Manager feature;also includes a government forms library, citizen portal, mobile friendly forms, basic mapping functionality and workflow routingwww.seamlessdocs.com
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Spacial Data Logic (SDL)OPRA Request Tracking & Processing; Open Data Management; Permitting & Licensingmunicipal management software to integrate and automate municipal departments' workflows and processes$15,000/year (+ optional data conversion services + optional cloud hosting services)creates efficiencies by keeping everything in one place on the front and back ends so everything is streamlined; fully integrated OPRA request tracking solution with routing and response management; designed for on-site implementation, with the option of being implemented as a web-hosted solution; has a fully featured online citizen request module and employee portal as well as mobile applications for inspectorshttps://www.spatialdatalogic.com/Passaic City (http://www.sdlportal.com/towns/nj/passaic/passaic/maps); ArcGIS for Smart Communities (https://geonet.esri.com/videos/2673)
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SmartGovPermitting & Licensingautomate permitting process with routing to appropriate departments$13,500 annual fee (+ optional conversion services)multi-module solution that is designed as a web-hosted solution; has issuance and tracking of UCC permits as its primary focu; offers some licensing capability as well as a few other modules that can be integrated at an additional cost; integrates with GIS data, allow for online payments, and includes a mobile application for inspectionswww.smartgovcommunity.com
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GIS MappingPermitting & Licensing; Citizen Engagement PlatformReal time mapping to show road closures, power outages, & other important & interesting informationFREE; cost associated with trained staffercan share various data sets in a visually appealing & digestible format for residents
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iConstituentPublic Meetings Management; Citizen Engagement Platformhold public meetings over the phone & webreaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; communicate in real time and capture data that can be used to tailor future messages and better connect with your constituentshttp://www.iconstituent.com/telephone-townhalls/
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Edmund's GovTechRemote Operationsremote access to municipal operationsAllows employees to access various municipal functions remotely (financial, personnel, revenue, & planning management; mobile applicationshttps://www.edmundsgovtech.com/solutions/Irvington
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SplashtopRemote OperationsAllows staff to log in and access municipal desktops remotely from any device.Starts at $5/per user/per monthencrypted access to municipal desktops and files from any device using a passwordhttps://www.splashtop.com/Seaside Heights using in response to COVID-19
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FacebookSocial Media - Citizen Engagement Platformshare information, pictures, videos with publicFREE; costs associated with archivingmessaging options include photos, videos and polling; can b e used to bring users back to the website for more info; targets age demographics 25-54; live discussions can be held at scheduled times on specific topics to engage users in conversation; each department or board could have a pagewww.facebook.comChesapeake, VA - community members launched a Facebook campaign to repair a playground, with support from City through its own social media channels. The results: more than 5,700 “likes,” nearly $88,000 in donations, 1,800 volunteers and 21,000-plus donated hours
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TwitterSocial Media - Citizen Engagement Platformshort form messaging to public (140 characters or less), using photos and videoFREEcan be used to bring users back to the website for more info; post photos and videos; targets younger demographics typically those under age 35; live chats can be held at scheduled times on specific topics to engage users in conversationwww.twitter.comFulton County, GA - offers live “play by play” tweets during its county commission meetings (boosts Twitter followers by 20%); Pinellas County, FL - officials planned a traditional open house before the start of an e-town hall budget meeting on Twitter so that live audience participants could meet with local officials; Boise, ID – Police Dept uses Twitter & Instagram to put out alerts and find missing people, which has worked successfully (http://on.mash.to/1iunozi)
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YouTubeSocial Media - Citizen Engagement Platformvideo hosting platformFREEutilized for on demand video playback; live broadcasting and archiving of public meetings; can categorize videos & allow discussion; use free Google Moderator function to hold Q&A sessions with the publichttp://youtube.comSacramento, CA – Police Dept uses YouTube to show the public behind the scenes officer training (https://www.youtube.com/channel/UCxm_XB7V2hgNJwVtu6ZShRg)
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FlickrSocial Media - Photo Sharingphoto sharing platformFREEcan organize photos by creating albumshttps://www.flickr.com/
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InstagramSocial Media - Photo Sharingshare photos on this social media platformFREEtell stories through photos and bring users back to your website; target audience is under 40https://www.instagram.com/Trenton, NJ master plan revisualization process: @Trenton250 (https://www.instagram.com/trenton_250/); Sacramento, CA – Police Dept recently posted a "Day in the Life" series on Instagram (https://www.instagram.com/sacpolice/)
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UstreamSocial Media; Citizen Engagement Platformlivestreaming for public meetings$99-$999/month (need equipment to attach to camera & broadcast live - Cerevo Live Shell $299)can reach people who cannot make it to in person meetings; record, catalogue, & share on various social media channels & websitehttp://www.ustream.tv/Brigantine, NJ - Council, Planning Bd mtgs (Lt. Tim Reed)
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Google FormsSurvey Toolaccess feedback from constituency through simple form used as a poll or surveyFREEsimple to create and completehttps://www.google.com/forms/about/
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Survey GizmoSurvey Toolaccess feedback from constituency through surveys and quizzesFREE allows data export but limited surveys and responses; upwards of $125/monthget direct feedback from your residents; extensive customization to the design of the forms and surveys, and a wide variety of branching logic and specialty questions; optimized for mobilehttps://www.surveygizmo.com/
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Survey MonkeySurvey Toolaccess feedback from constituency through surveys and quizzesFREE up to 10 surveys/100 responses; $34/month unlimited with data exports, quizzes, customized lookget direct feedback from your residentshttps://www.surveymonkey.com/New Jersey School Performance Report Feedback Survey - https://www.surveymonkey.com/r/GL5TQ2T
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TypeformSurvey Toolaccess feedback from constituency through surveys and quizzesFREE - $60/monthmobile-friendly; pre-made and template designs, with a drag-and-drop interface. Free version has limited logical workflow (i.e. you can't go to other questions based on previous answers); must be administered and maintained from a separate web-based widget rather than integrated into another service; wide range of integrations options are
available even at free level; well-designed templates are available for easy customization
www.typeform.com
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Zoho
Survey
Survey Toolaccess feedback from constituency through surveys and quizzesFREE - $50/monthget direct feedback from your residents; offers integrations with email marketing and multi-language templateswww.zoho.com/survey
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Agility CMSWebsite CMSmunicipal website platform$6000.00/year
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CivicLiveWebsite CMSmunicipal website platform$25,000-$40,000 initial investment and $5,000-$8,000 per year investment (cost determined by size of municipality)broad range of features & content management tools; a fully featured, customizable CMS; hosted and configured by Agility, which makes it a more turn-key and usable solutionwww.civiclive.com
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WordpressWebsite CMSmunicipal website platformFREE – $1,500/year for advanced packages (+ hosting fees of $30.00-$100.00/month); costs associated with building website & content management; cost will vary depending on whether it is in house or farmed outopen source for any Linux based hosting platform; if staff isn't familiar with using Wordpress, it will require consultative expertise as it is not a turnkey solution; requires a third party hosted server, such as GoDaddy or BlueHostwww.wordpress.orgTrenton's Master Plan revisioning website (http://trenton250.org/)
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RSS Feedsprovides user with automated updates by retrieving the latest content from online websitesFREE to set up on your website using services (http://bit.ly/1rqsJwR)allows public to be regularly informed of municipal updates from the municipal website, blog, audio, video files, etc.; easy to set up on both sides
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