HE Service Catalog Category Comparison List
 Share
The version of the browser you are using is no longer supported. Please upgrade to a supported browser.Dismiss

View only
 
 
ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAM
1
Service Categories
Align categories to ECAR model for comparison

(Insert column left)
2
SourceEducauseUniversity of ChicagoPrincetonUPennDukeYaleRiceCarnegie MellonGeorge Washington UniversityBrownIndiana UniversityCornellHarvardStanfordUC BerkeleyJohns HopkinsColumbiaUSCUnion CollegeUniversity at BuffaloUniversity of Nebraska, LincolnUC DavisIthaca CollegeUNCW
Boston University
Notre DameMiami OH
University of Oregon
Northern Arizona UniversityUniversity at Albany (SUNY)
University of Wisconsin
-River Falls
University of Maryland College ParkFlorida Atlantic UniversityUniversity of Missouri - ColumbiaYour institution
3
LinkEducause service catalog best practices; "minimum" set of categorieshttps://uchicago.service-now.com/it?id=its_sc_homehttps://princeton.service-now.com/https://www.isc.upenn.edu/homepagehttps://oit.duke.edu/what-we-do?f%5B0%5D=type%3Aservicehttps://its.yale.edu/serviceshttps://oit.rice.edu/serviceshttps://www.cmu.edu/computing/https://it.gwu.edu/https://it.brown.edu/https://uits.iu.edu/https://it.cornell.edu/services/by-categoryhttps://harvard.service-now.com/ithelp?id=sc_homehttps://uit.stanford.edu/serviceshttps://technology.berkeley.edu/http://www.it.johnshopkins.edu/services/https://cuit.columbia.edu/serviceshttps://itsusc.service-now.com/its_sp?id=its_sc_homehttps://union.teamdynamix.com/TDClient/Requests/ServiceCataloghttp://www.buffalo.edu/ubit/service-guides.htmlhttp://its.unl.edu/serviceshttps://itcatalog.ucdavis.edu/https://ithaca.teamdynamix.com/TDClient/Requests/ServiceCataloghttps://uncw.teamdynamix.com/TDClient/Home/http://www.bu.edu/tech/services/all/https://oit.nd.edu/serviceshttps://miamioh.teamdynamix.com/TDClient/Requests/ServiceCataloghttps://service.uoregon.edu/TDClient/Home/https://nau.service-now.com/sp?id=sc_homehttps://www.albany.edu/its

(Web site not yet updated to the catalog)
https://technology.uwrf.edu/TDClient/Requests/ServiceCataloghttps://umd.service-now.com/itsc?id=sc_homehttps://helpdesk.fau.edu/TDClient/Requests/ServiceCataloghttps://doitservices.missouri.eduService Catalog URL
4
Number of categories87129111112712131314141515151613101414131310682514989101322# of categories
5
Display typeListSearchButtonsList ButtonsListButtonsButtonsButtonsTableList ButtonsButtonsButtonsTableListListListListButtonListButtonsListList (at Service level, not category)ListButtonsButtonsListListButtonsButtonsButtons
6
CategoriesAdministrative & BusinessAdministrative and BusinessApplication and WebsiteApplications and Data AnalyticsInformation Systems and AutomationData and Reporting ServicesAdministrative ApplicationsBusiness SystemsInformation SystemsBusiness & FinanceAdministrative SystemsBusiness IntelligenceEnterprise ApplicationsApplicationsAdministrative SystemsAdminstrative and Business SystemsAdministrative and BusinessBusinessBusiness ServicesAdministrative and Business ApplicationsBanner,Blackboard Learn, Canvas, mySeaport & SeaNetAdministrative Systems & ReportingAdministrative & BusinessEvents & Room SchedulingBusiness ApplicationsAdministrative & BusinessAdministrative & BusinessSupport OperationsAdministration and BusinessAdministrative Applicatins & ReportingEnterprise Apps
7
Healthcare ITData Management SystemsBusiness Intelligence & ReportingBusiness SolutionsBusiness ApplicationsFinancial Applications
8
AccessibilityHR Applications
9
Reporting & Analytics
10
Service Management
11
Student Info Systems
12
Communication & CollaborationCommunication and CollaborationCollaboration ToolsEmail, Calendaring, and CollaborationCommunication & CollaborationCommunication & CollaborationEmail & CalendarEmail & CollaborationCollaborationChat, Video, & CollaborationProductivity & CollaborationEmail, Calendar, & CollaborationCollaboration ToolsEmail & CalendaringEmailCollabortive ToolsEmail & CollaborationEmail and Calendar
Email & Calendar
Client Computing & CollaborationCommunication & Collaboration
Email, Calendaring & Messaging
Email & CalendaringCommunication & CollaborationCommunication & CollaborationWebsite Content and DesignCommunications and CollaborationEmail & CollaborationEmail & Collaboration
13
Email & CalendarNetwork & WirelessConferenceGetting HelpUNCW Account
Conferencing & Collaboration
File Sharing & Collaboratin
Audio Visual & Video Conferencing
14
EmailEmail & CalendarEmail & CalendarsEmail & CalendarEmailEmail and CalendarEmail and CollaborationTelephone & Voice ServicesPhonesEmail, Messaging, & AppsVoice CommunicationsTelevision & MultimediaWebsites
15
Email and CalendarPhone, TV, and VideoVoice & Video-conferencingCommunicationsPhones & ConferencingPhonePhones & MobileCommunicationsTele-communicationsTelephony & Mobile DevicesWeb HostingTelephone ServicesFile Storage & Sharing
Telephones, Radios, &
Television
16
Mobile DevicesFile Storage and SharingWebsite Services
17
Phone and VoicemailMedia & Design ServicesVideo & AudioAudio & VideoDocument & Digital Asset ManagementVideo & MediaVideo Conferencing & Unified CommunicationsMedia & Events
18
Web HostingWeb and ApplicationsApplication Development & Web ServicesWeb & Server HostingWeb & CollaborationWeb & Online MediaWeb PublishingWeb Hosting & DevelopmentWeb Publishing & HostingWeb Development and HostingWeb Development & HostingWeb ServicesWeb ServicesWeb PublishingWeb Services
19
End-Point ComputingPersonal ComputingComputer, Printer and HardwarePrinters and LabsHardware & SoftwareSoftware and Business AppsDesktop Computing, Printing, and SoftwareComputers & PrintingComputers & SoftwareSoftware and Business ApplicationsClient ComputingSoftware & AppsDesktop SupportHardwareComputer/Device ManagementClassrooms, Labs & PrintingComputers, Devices, Printers, Cable TV ServiceClient Computing & CollaborationDesktop & Mobile ComputingSoftwareDesktop, Devices, & PrintingPersonal ComputingEnd-Point ComputingDevicesSoftware and Computing DevicesComputer, Device, Software, & Printer supportAdaptive Technologies
20
SoftwareSoftware & HardwareSoftwareSoftwareDesktop ServicesComputers, Devices and HardwarePhones & FaxSoftware & AppsClassrooms & Labs
21
SoftwareComputing SitesSoftware & Business ApplicationsComputer and Web ApplicationsSoftwareComputing & PrintingNetwork & WirelessSoftwareSoftware
22
DukeCard ServicesPrintingSoftware LicensingPrintingPrintingTechnology Support
23
InfrastructureNetwork and Server InfrastructureData, Backup, Servers and StorageNetworks & ConnectivityNetworkInternet, Phones, & TelevisionNetwork & ConnectivityNetwork & ConnectivityConnection ServicesNetwork & InternetWired & Wireless NetworksNetworks & ConnectivityNetwork, Voice, and ConnectivityNetworkNetwork & WirelessNetwork and VoiceFile Sharing & CollaborationConnecting to the InternetNetworking and WifiInternet & NetworkNetwork, Internet and Wi-FiWiFi, Networks, Web Apps, Websites, & Virus SafetyInfrastructureInfrastructureWireless & InternetInfrastructureInfrastructureNetworkNetwork, Servers and StorageWiFi & NetworkNetworking & Telecom
24
Backup, Storage, and PlatformsVirtualization & StorageTechnical Services for DevelopersTechnical SystemsStorage and BackupsBackup and StorageSystems & Data InfrastructureTechnical ProfessionalsServers, Backup, and StorageServers, Backup, Storage, and ColocationSecurity ServicesServers & StorageTelevision & MultimediaPhone Requests and Support & Cable RequestsServers & Storage
25
NetworkTelephones and Voice MailUNCW-Owned Office & Mobile PhonesPhones & FaxServer, Storage, & DatabasesWeb & App Development
26
Storage & BackupBackup & StorageServers and DataDatabase and MiddlewareFile Storage & ServersHosting
27
Cloud ServicesLos NettosCloud Services
Accounts, IDs & Passwords
28
IT Professional ServicesProfessional Consulting ServicesDepartmental IT SupportCommunity, Support, and LearningSupport & ComputingFeatured ProjectsSupport & TrainingHelp & SupportSupport ResourcesSupport & TrainingDevice SupportService Level OfferingsDesktop SupportDesktop, Devices and PrintingHelp and Support ServicesProfessional ServicesReporting, Select Survey, & ITS Project RequestsIT Professional ServicesIT Professional ServicesIT Professional ServicesIT Professional ServicesProjects and ChangesConsultation and TrainingN/ADevice Management
29
Welcome to GWSupport & TrainingTraining & DevelopmentProjects and Professional ServicesTrainingIT AccessibilityIT Procurement
30
Rates & ChargesService Desk
Administration and Business
IT Strategy & Architecture
31
Consulting & Professional ServicesDepartmental IT Support TeamsTrainingTrainingTrainingIT Provider ServicesConsulting & DevelopmentConsulting & DevelopmentIT Professional ServicesIT Service Management
32
ResearchResearchResearch TechnologiesResearch ResourcesResearch ComputingResearch ServicesTechnology for ResearchersResearch ComputingResearch ComputingResearch ITResearch ServicesResearch Computing-Research ComputingResearch
Research Computing & Surveys
Research ServicesResearchResearch
Research Computing / HPC
Research Services
33
SecuritySecurityAccount, Access and SecurityAccounts, Access, and SecurityAccounts and EmailAccounts & AccessAccounts & AccessAccountsAccounts & PasswordsAccounts & PassphrasesNetID & Access ManagementAccounts & AuthenticationAccounts & AccessAccounts & AccessDirectory ServicesAccounts and AccessSecurityAccounts and AccessAccountsAccounts & PasswordsSecurityAccounts and PasswordsInformation SecuritySecurityIT Security & PolicyAccounts & AccessSecurity & PolicySecurity
Accounts and Passwords
SecurityAccounts & AccessAccount Management
34
Permissions & AccessAccounts and AccessSafe ComputingSecurity ServicesSecurity
Accounts, IDs & Passwords
Information Security
User Accounts & Passwords
SecurityAccountsSecurityID Cards
35
SecuritySecurity & Safe ComputingSecuritySecurity & PoliciesSecurityInformation SecuritySecuritySecuritySecuritySecurity & Risk ManagementAccounts & PasswordsSecurity
36
Teaching & LearningTeaching and LearningClassroom and MediaTeaching & LearningTeaching & Learning ToolsTeaching & LearningTechnology for InstructorsAcademic & ResearchTeaching & LearningTeaching & LearningAcademic TechnologiesAcademic SystemsEducational TechnologyTeaching and Learning TechnologyTeaching TechnologyTeaching & LearningEducational TechnologyTeaching and LearningClassrooms, AV Equipment, Distance Ed, & SkillportTeaching & Learning TechnologiesTeaching & LearningTrainingTeaching, Learning, & ClassroomsTeaching & LearningTeaching & LearningInstructional SpaceTeaching and LearningTeaching & Learning Instructional Support
37
Library Tech ServicesClassroom Technology & EquipmentComputer Labs and ClassroomsAudio Visual and Classroom SupportStudent IT Services
Teaching, Learning & Classrooms
38
Public Affairs
39
Student Services
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
Loading...
Main menu