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Updated Feb 16, 2026
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Reviewed February 2026
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NotesNot all subprocessors are used for every customer. Certain functionality, including optional AI features and GitHub-connected Code Chat, is customer-controlled and may require explicit enablement. Subprocessors are listed because they may process Customer Data when the relevant feature is enabled.
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CategoryEntity nameDescriptionCountriesData retentionApplicable servicesAppropriate safeguards for transfers
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InfraAWSThe AWS Partner Network (APN) includes thousands of systems integrators who specialize in AWS services and tens of thousands of independent software vendors (ISVs) who adapt their technology to work on AWS. EMEA (Ireland)Provision of the ServicesAll ServicesEU & USA Laws
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InfraCloudflareUsed as a CDN and Edge compute. Cloudflare processes a limited amount of Personal Data (end-user IDs, user IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.Local - Cloudflare routes traffic to worldwide data centers closest to the user's location. Provision of the ServicesCDN & Edge ComputeEU & USA Laws
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Product AnalyticsHotjarUser session recording, heatmaps, and analyticsEU (Malta)Data retained as per service agreementUser behavior analyticsEU Standard Contractual Clauses
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Product AnalyticsGoogle AnalyticsWeb analytics serviceUSAProvision of the ServicesAll ServicesEU & USA Laws
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Sales / MarketingCustomer.ioCommunication marketing and customer support servicesEMEA (Ireland)Duration of service agreementCustomer communicationsStandard Contractual Clauses
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Sales / MarketingHubspotCRM platform used for marketing & sales activities.USAProvision of the ServicesAll ServicesEU & USA Laws
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Customer SupportIntercomCustomer support tool providing in-app chat & the Candu support center.USAProvision of the ServicesAll ServicesEU & USA Laws
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Customer SupportChanneledUnified inbox and automation platform used to manage customer communications in Slack.USADuration of service agreement (subject to deletion requests per DPA)Customer communications / supportStandard Contractual Clauses + UK IDTA
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AI / model providersOpenAIFrontier ModelsUSAProvision of the ServicesGenerative AI inference onlyStandard Contractual Clauses + UK IDTA
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AI / model providersAnthropic, PBC (Claude)LLM inference provider for optional AI features, including GitHub-connected Code Chat (code understanding, Q&A, and generation).USAProvision of the ServicesOptional AI features, including Code ChatStandard Contractual Clauses + UK IDTA
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Other / enrichmentLogo.devLogo API used to source company logos in the UI where branding is enabledUSAProvision of the ServicesCustomer branding in UI — only where customers are already sending emailStandard Contractual Clauses
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