Customer Service Grades

	A	B	C
1	WEEK	YEAR 2020	YEAR 2021
2	1	98.64%	97.14%
3	2	99.32%	95.77%
4	3	98.99%	98.93%
5	4	98.88%	98.78%
6	5	98.67%	98.51%
7	6	98.51%	97.51%
8	7	98.41%	97.34%
9	8	98.50%	97.40%
10	9	99.14%	98.36%
11	10	99.62%	98.87%
12	11	98.68%	98.57%
13	12	99.41%	98.63%
14	13	98.66%	97.04%
15	14	99.20%	98.43%
16	15	99.12%	98.56%
17	16	99.39%	98.91%
18	17	99.71%	97.87%
19	18	99.57%	98.82%
20	19	99.32%	99.26%
21	20	99.58%	99.47%
22	21	99.74%	99.27%
23	22	99.57%	99.79%
24	23	99.55%	99.24%
25	24	99.27%	99.39%
26	25	98.94%	99.66%
27	26	98.82%	99.51%
28	27	98.29%	98.28%
29	28	97.93%	98.26%
30	29	98.01%	98.56%
31	30	96.40%	98.68%
32	31	97.43%	97.34%
33	32	98.13%	99.01%
34	33	98.92%	98.52%
35	34	98.64%	98.93%
36	35	96.90%	97.91%
37	36	96.76%	99.04%
38	37	97.64%	99.14%
39	38	98.92%	98.32%
40	39	98.49%	98.96%
41	40	97.80%	98.87%
42	41	98.82%	98.48%
43	42	98.59%	99.16%
44	43	98.76%	98.91%
45	44	98.95%	97.66%
46	45	98.55%	97.51%
47	46	98.34%	97.44%
48	47	98.37%	98.70%
49	48	96.74%	98.87%
50	49	96.02%	97.15%
51	50	99.02%	98.82%
52	51	99.48%	99.17%
53	52	97.49%	98.36%
54	53	93.27%	97.69%
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