process_health_assessment.xlsx

	A	B	C	D
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2	Process Health Assessment
3	Score each statement: 0 = Not us \| 1 = Sometimes \| 2 = Definitely us
4
5	1		Score
6	1.1	Our highest-paid employees spend more than 5 hours/week on tasks that don't require their expertise	0
7	1.2	We've said "it's faster if I just do it myself" about a task that keeps recurring	0
8	1.3	Key team members regularly work on admin/manual work instead of their core job function	0
9		Category 1 Total:	0	/ 6
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11	2		Score
12	2.1	There's at least one process where we expect a 5%+ error rate and have built workarounds for it	0
13	2.2	Team members routinely double-check each other's work because mistakes are common	0
14	2.3	Customers have learned to verify details with us because our systems aren't always reliable	0
15		Category 2 Total:	0	/ 6
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17	3		Score
18	3.1	There are processes that only one person knows how to do properly	0
19	3.2	When that person is on holiday, things slow down or break	0
20	3.3	Training a new hire on our processes takes more than 2 weeks of shadowing	0
21		Category 3 Total:	0	/ 6
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23	4		Score
24	4.1	Team members interrupt each other multiple times per day with questions that have standard answers	0
25	4.2	New employees ask the same questions that every previous new employee asked	0
26	4.3	Customers regularly ask us questions that should be obvious or self-service	0
27		Category 4 Total:	0	/ 6
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29	5		Score
30	5.1	We can't state the average time our key processes take without guessing	0
31	5.2	We don't know our error rate on important processes—just a general sense of "okay" or "not great"	0
32	5.3	We've never formally measured the cost of a specific inefficiency	0
33		Category 5 Total:	0	/ 6
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35	6		Score
36	6.1	Updating a price, policy, or process requires changes in multiple places	0
37	6.2	We've delayed making small improvements because implementing them feels like too much work	0
38	6.3	A simple change (like adding a field to a form) requires retraining or causes confusion	0
39		Category 6 Total:	0	/ 6
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41	7		Score
42	7.1	Every new client/project adds proportionally more admin work	0
43	7.2	If we doubled revenue, we'd need to nearly double our team to handle it	0
44	7.3	Growth feels more exhausting than exciting because of operational strain	0
45		Category 7 Total:	0	/ 6
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48		OVERALL SCORE:	0	/ 42
49
50		→ View Your Results & Recommendations
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