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PersonaUser storyTasksExperience
2
Type: potential user

Nina 20
College student		As a student with limited budget,

I need to use tracking apps to tell me
when I need to leave home, when is
my bus coming, show me if the bus is
arrived and how long it will take me to
my school,

so that I can be in school on time
without being on a wrong bus.		1. download the traking app on the phone
2. sign up the app
3. type in destination and choose bus
4. review bus location and traffic situation
5. calculate the estimate time to the bus station
6. shows if the bus is arrived at the bus station
7. show the estimated time of bus arriving at destination
It was very useful for my trip. Now that I could arrive at school
with understanding that when I will leave and how long will it take
for me to arrive at school. If I can check this information everyday,
I would be able to make decisions if I will need Uber to help me.
3
Type: potential user

John 30
Traveller		As a traveler,

I need to use tracking apps to tell me
which is the bus I will take, how long
will the bus come to this bus station,

so that I can avoid getting on the wrong
bus, and I can leave my hotel not so
early.		1. download the traking app on the phone
2. sign up the app
3. type in destination and choose bus
4. shows the route from my hotel to the bus stop
5. shows me estimated time I will need to get to the bus station
6. let me know if my bus is arriving and the bus information
7. give me notification when I am about arrive my desination
It was very useful for my wondering around the city. I am able to
use the app to navigate the destination and travel by the bus.
Therefore, I was able to understand the specialists of the city, and
take some pictures while I am in the bus.
4
Type: potential user

Kim 35
Market analyst
As a person working at office,

I need to use tracking apps to tell me
make sure I will be able to get on the bus
around rush hours in the morning and at
afternoon,

so that I can make sure I would be in
office on time in the morning, and also
enjoy the view of city on my way back to
home.
1. download the traking app on the phone
2. sign up the app
3. type in destination and choose bus
4. save bus information as default of the home to work route
5. give information of traffic, any accident to cost extra time for bus arriving
6. give notification about the time to leave home or work to catch up the bus
7. shows estimated time of arriving for the bus
8. give notification of bus arriving at the bus station, so I will not have to rush to the
wrong bus
It is helpful of know ing where is the bus and when do I have to
leave home in the morning. This shorten a lot of morning waiting
time. Also, I could arrive at the office with the mostly accurate
estimated time of arrival. Moreover, I am able to knowing when to
leave the office, so I could have a bit more time to talk with my
colleges and not missing the bus.
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