Sample communication standards
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ToolPurposeWhen/how
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Internal Communication
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1SlackDay to day discussions - internal team. Ad-hoc internal communication
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2SpeakUpProblem solving and ideas - meeting replacement tool
Team input required, collaboration needed
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3HangoutsInternal working session that requires continual collaborationRemote working sessions
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4*Meetings
Need to make a decision, other tools won't work - FOLLOW PROCESS
Crucial decision to be made, last resort
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External Communication
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1EmailExternal communication only - use Slack for internal conversationsLead gen and follow-up
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2Go To MeetingRemote customer meetings - Skype is an acceptable replacementExternal customer meetings
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Document storage
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1BoxExternal proposals, customer materials, training docs, etc
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*Meeting requirements:
Clearly defined objective - what will we achieve as a result of this meeting
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Clearly defined agenda - what specific points require discussion/decision
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Pre-reading material, so everyone is on the same page (meeting scheduler must send this prior)
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Clearly defined role. Either you're a decision maker, someone whose input is required, or the executor - otherwise you're not in the meeting
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Mandatory status updates and follow-up from executor after meeting
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(optional) fits into the companies "allowed meeting hours” schedule ( +Monday mornings and +Friday afternoons?)
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Meetings require 2 business day notice. Cancellation requires 24 hour notice
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Use all the time
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Use sparingly
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Last resort
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