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1 | Timestamp | Which 2011 MacBook Pro model do you own? | Do you know which graphics processors are used in your MacBook Pro? | What OS are you currently running on your MacBook Pro? | Did you purchase your MacBook Pro new or used? | When did you purchase your MacBook Pro? | Has your MacBook Pro had issues with its graphics or display? | When did your graphics/display issues begin? | Describe the issues you've experienced with graphics/display on your MacBook Pro. | Have you contacted Apple about the issues you've faced? | Have you brought your computer in for repair? | Please describe the repairs that were offered for your problems. | Did you get your MacBook Pro repaired? | Did the repairs fix your graphics/display issues? | Any additional comments about your MacBook Pro? | ||||||
2 | 7/30/2013 13:12:27 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OS X 10.6.8 | Used | 6/30/2013 | Yes | 6/1/2013 | Computer sometimes boots to grey or blue screen, certain programs or activities that trigger the discrete graphics card will cause the display to freeze or go to weird screens (solid colors, stripes, or jagged/skewed versions of the active desktop). | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | Apple recommended a logic board replacement. | Yes | No | The logic board was replaced a second time and still has these issues. At the moment, I am operating the OS with the extension for the discrete graphics card disabled. | ||||||
3 | 7/30/2013 16:31:36 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OS X 10.8.4 (12E55) | New | 9/10/2011 | Yes | 2/15/2012 | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | Yes | Yes | |||||||||
4 | 7/30/2013 16:35:36 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 3/5/2011 | Yes | 7/5/2013 | split screen, different graphic issues with system crashes, deactivating dedicated graphics with gfxcardstatus "solved" the problems | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar | No, I have not pursued a repair | ||||||||||
5 | 7/30/2013 16:38:47 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Lion | New | 6/27/2011 | Yes | 6/27/2011 | Freezing, sometimes with three beeps. | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | They replaced the logic board three times, the wifi card once. | Yes | No | After the third logic board i made them take the machine back and got a Late 2011 MBP instead | ||||||
6 | 7/30/2013 16:40:38 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6770M | 10.8.4 | Used | 11/1/2012 | Yes | 7/11/2013 | Random freezes that required a hard restart. I could move the mouse, but none of the programs would respond and I couldn't force quit anything. | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | They told me it was a bad SSD. | In the process of waiting on a new harddrive. | Waiting on new harddrive. | I bought the computer used. After using it for month, I realized it had a firmware password on it. I took it to the Apple Store and had them remove it. The freezing issue began immediately after the firmware password was removed by Apple. I mentioned it to Apple, and they saw it as a coincidence, and not a cause. | ||||||
7 | 7/30/2013 16:44:34 | 17"Core i7 2.2 GHz(A1297) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 3/14/2011 | Yes | 12/14/2012 | freezing, graphic glitches, start up problems, | I have called Apple Technical Support | Yes, at an Apple Authorized Service Provider | no repairs offered but the gpu was diagnosed to be the fault, as my macbook was out of warranty they did not want to repair for free. i guess you have to pay apple to care nowadays | No | No | i have to force integrated gpu only for it to work and i cannot turn my macbook off as it will take sometimes hours to boot up | ||||||
8 | 7/30/2013 16:55:30 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OSX 10.8.4 | New | 3/11/2011 | Yes | 7/5/2013 | MacBook Pro 2011 17" hard freeze https://discussions.apple.com/message/13150366#13150366 2011 MacBook Pro and Discrete Gfffraphics Card https://discussions.apple.com/message/21110132#21110132 | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support | No, I have not pursued a repair | ||||||||||
9 | 7/30/2013 17:14:56 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | 5/11/2013 | Yes | 5/14/2013 | - Random, sudden split screen when using. Mouse still can move but the system hangs and need a hard reset - Many times blue screens at start up. - Very hard to boot into OS, need a lot of hard reset and wait for luck | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
10 | 7/30/2013 19:13:14 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.6 | New | 7/1/2011 | Yes | 1/2/2013 | I got a problem like this: MacBook Pro 15 early 2011 hard freeze http://www.youtube.com/watch?v=FR3EBaSuy_Y | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | the logicboard replaiced by apple | still not | No | If nothing Gets Done I will be following up with a Youtube Video Addressing the issue, I have Thousands of Subscribers with miillions of views on my channel. So if they are waiting for this to go VIRAL, I can help in that Department! Sorry for the Rant, I just feel if we pay for someting that EXPENSIVE it should last longer than 2yr (in my Case) | |||||||
11 | 7/30/2013 19:16:25 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OS X 10.6.8 | New | 4/2/2011 | Yes | 2/6/2013 | A few months ago I noticed some strange wide blue screens at some time (I had to force the Mac to turn off to solve the problem). Then 1 week ago, I was unable to turn it on without disabling the extensions. | I have visited a Genius Bar | Yes, at a Genius Bar | Logic board replacement. | Yes | I don't know ATM | I regularly use the video card (for graphic & editing works) | ||||||
12 | 7/30/2013 20:23:50 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 9/10/2011 | Yes | 3/10/2013 | Would freeze, show graphics inconsistent lines across the display Fan would spin really fast and be noisy It is a problem with the 6750 adapter. If disabled, laptop works fine. | I have called Apple Technical Support, I have visited a Genius Bar | Yes, at a Genius Bar | Replacement mainboard | Yes | Yes | |||||||
13 | 7/30/2013 22:21:16 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 1.8.4 | New | No | |||||||||||||||
14 | 7/30/2013 22:43:11 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.x | New | 6/20/2011 | Yes | 5/27/2013 | Messed up screen, hard crashes, won't boot. | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar, Executive office Tim Cook, complaint through BBB | Yes, at a Genius Bar | $320 to send it out, $500+ labor in store | Yes | Scheduled for repair | I contacted them through the Store, Phone, Executive office of Tim Cook, and the BBB through a complaint, and they have refused to do anything about it or acknowledge the issue. As a result, I am going to pay for the repair and pursue damages in small claims court. | ||||||
15 | 7/30/2013 23:59:16 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 5/19/2011 | Yes | 7/23/2013 | when mac switch to use 6750m the screen will be line and blue screen and 2 days later mac can't boot | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at an Apple Authorized Service Provider | must to change logic board cost $700 | No | Yes | i wish apple aware this problem and responsible | ||||||
16 | 7/31/2013 0:14:44 | Early 2011: 13" Core i7 2.7 GHz (MC724LL/A) | Intel HD Graphics 3000 | OS X 10.8 | New | 3/27/2011 | No | Not experience any graphic related issue | |||||||||||||
17 | 7/31/2013 0:16:07 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.3 | New | 3/8/1468 | Yes | 11/9/1468 | I've changed this Macbook Pro 3 times First, when I load the app which use high GPU it will freeze my mac. Second, the SD card slot can't write to the card. Third, after I received my MBP back and use it for a month I noticed that the service gave me the wrong GPU RAM which only 512 MB instead of 1GB. | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | Chane the motherboard | Yes | Yes | I have used Macbook Pro for a long time since iBook model and never had any issue so that I have to bring it to the service provider. But my early 2011 MBP is the worst one that keep giving me problems. | ||||||
18 | 7/31/2013 0:24:39 | Early 2011: 13" Core i5 2.3 GHz (MC700LL/A) | Intel HD Graphics 3000 | 10.8.4 | New | 4/1/2011 | No | ||||||||||||||
19 | 7/31/2013 2:20:51 | Early 2011: 13" Core i5 2.3 GHz (MC700LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | New | 8/10/2011 | No | ||||||||||||||
20 | 7/31/2013 3:14:55 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | 6/24/2011 | Yes | 11/25/2013 | The computer suddenly had graphic tearing all over the screen and then the whole system freezes. After that, It can't boot into OS, I only seen blue screen after press power button. | Contact Apple Service Provider | Yes, at an Apple Authorized Service Provider | Entire motherboard change with cost 20000 Thai Bath | Yes | Yes | |||||||
21 | 7/31/2013 3:25:49 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | lion | New | 5/13/2011 | Yes | 7/29/2013 | I can't reboost due to graphics card problem | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | Replace with refurbished main board. | Yes | Yes | |||||||
22 | 7/31/2013 3:42:08 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | Mountain lion | 7/26/2013 | White screen and cannot boot up. | I have called Apple Technical Support | No, I have not pursued a repair | Apple should accept the problem of AMD GPU in macbook pro early 2011 and have a policy like they did with macbook pro 2008 before. | ||||||||||||
23 | 7/31/2013 4:05:13 | 15" Core i7 2.3 | AMD Radeon HD 6750M | OS 10.8 | New | 10/1/2011 | Yes | 3/1/2012 | Garbage on some graphics, especially after resume from suspend. Sudden BSOD after some time, usually happening about 5 minutes after restore from suspend. Apple, replaced the mainboard once while the MBP was in warranty, reason it failed to start one morning, fully dead. Later ~May 2013, I replaced the mainboard again, on my expense because the computer was resetting 1-2 times a day. | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | GPU confirmed to be faulty, apple offered to replace the mainboard for 440£ !!! Worse, even with the "new" mainboard (refurbished, all spares are!) I do see GPU related problems from time to time. | Yes | No | Based on last experience I would like to have my money back for the repair. I am a software developer with good knowledge on how hardware works and that's clearly a design / production fault that is known by Apple. Too many identical reports are online, still it is quite a good business for Apple to service these computers.... | ||||||
24 | 7/31/2013 4:35:25 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.7.5 | New | 3/18/2011 | Yes | 3/1/2013 | boots in distorted green stripped apple logo, after logo disappears white display only | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
25 | 7/31/2013 4:55:49 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8 | Used | 6/14/2011 | Yes | 10/20/2012 | resolution distorted and black line on screen(sometime) | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | they change my logic board and graphic card. after my mac repaired. in OSX it's work. but however, i have a problem in bootcamp(external display) | Yes | Yes | i'm not sure. in my opinion i think many problem from a compatible between apple logic board and ATI(Because i don't have problem with Nvidia Card(MacMini 2011,iMac 2012) | ||||||
26 | 7/31/2013 5:37:34 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | Mountain Lion | New | 11/21/2011 | No | ||||||||||||||
27 | 7/31/2013 6:54:49 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | New | 4/14/2011 | Yes | 4/3/2013 | MBP won't wake from sleep. Screen blank. Totally unresponsive to keyboard or mouse inputs. Hard restart via power button necessary. Kernel panic notification on restart. | I have not contacted Apple about these issues | No, I have not pursued a repair | Very slow to start up. Takes ages to load Mail and various other progs. Fan whirrs very noisily sometimes. | |||||||||
28 | 7/31/2013 6:59:35 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.6.8 | New | 7/11/2011 | Yes | 7/8/2013 | Computer stops responding, image fills with coloured strips, there is a horizontal shift of ca. 50%. Restarting of the device is succesful after ca. 10 tries. | I have not contacted Apple about these issues | No, I have not pursued a repair | Hardware modifications: SSD disk and 16G RAM. | |||||||||
29 | 7/31/2013 7:29:19 | Early 2011: 13" Core i7 2.7 GHz (MC724LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.7 | New | 7/23/2011 | No | ||||||||||||||
30 | 7/31/2013 7:36:56 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OSX 10.8.4 | New | 5/19/2011 | Yes | 6/27/2013 | Grey screen or blue screen at the begening, then No boot at all, weird greay and green lines, shutdown... this has always been when the graphic card need to be switched from discrete to intern | I have called Apple Technical Support | No, I have not pursued a repair | We should really go public about this!! Apple is ripping us off | |||||||||
31 | 7/31/2013 10:27:33 | Early 2011: 13" Core i5 2.3 GHz (MC700LL/A) | Intel HD Graphics 3000 | Mac OS X 10.8.4 | New | 3/26/2011 | No | Battery problem draining battery life very fast (about ~10 mins.) and FireWire Port have problem | |||||||||||||
32 | 7/31/2013 15:17:00 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 7/7/2011 | Yes | 7/1/2012 | During the summer 2012 kernel panics related to graphics started to occur. First year after buying wasn't a single one kernel panic, but then suddenly even several a day. In june 2013 display glitches and distortion started whenever laptop switched to discrete GPU. | I have not contacted Apple about these issues, I have contacted an authorised service. | Yes, at an Apple Authorized Service Provider | First time I've been said that issue was not proven by a service hardware testing. Second time they've taken laptop for another repair. It's being serviced right now. | No | No | Faulty battery had to be replaced. | ||||||
33 | 7/31/2013 15:18:49 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 4/1/2011 | Yes | 7/25/2013 | day to day use, vmware, chrome etc, | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
34 | 7/31/2013 15:30:35 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | Used | 4/15/2012 | Yes | 7/31/2013 | Discrete GPU cause the computer to freeze/glitch out. | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | Replace the logic board for 310$ | No | I have been using gfx to use integrated card only | this is bullshit | ||||||
35 | 7/31/2013 17:28:12 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 6/15/2011 | No | ||||||||||||||
36 | 7/31/2013 17:30:55 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 6/10/2011 | Yes | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||||
37 | 7/31/2013 20:04:47 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8 | New | 9/30/2011 | Yes | 5/20/2013 | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | |||||||||||
38 | 7/31/2013 20:07:20 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 2/3/2011 | Yes | I have used the Apple MacBook Pro feedback form | Yes, at an Apple Authorized Service Provider | No | NA | The repair service said the integrated graphics card was bad and the the computer was not worth repairing. | |||||||||
39 | 8/1/2013 5:35:14 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | 1/10/2012 | Yes | 3/20/2013 | Blue screen, could reboot. I send to repair 3 times and now using but with no confidence will not happen again. | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar | Yes, at an Apple Authorized Service Provider | soldering 3 times | Yes | Yes | Not really, its just a disappointment to use a machine that I don't know how to proceed if its goes wrong again. According to the european law this computer is still under warranty but apple don't agree. http://www.apple.com/uk/legal/statutory-warranty/. Please check the link and I believe this is hardware design problem so all the computers should be replaced by apple. | ||||||
40 | 8/1/2013 8:59:25 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | New | 5/1/2011 | Yes | 5/30/2013 | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | Yes | Yes | |||||||||
41 | 8/1/2013 10:44:42 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Lion | New | 5/11/2011 | Yes | 5/23/2013 | At first it got very weird lines and disrupions all over the screen, and it did this even when I went in to Boot Camp (Windows 7). Then the screen started to turn light grey and will not show any response to anything I clicked. I had Apple look at it and they decided there were no hardware issues , but some kind of permissions incorrect and changed it for no charge. It seemed to boot up nice, but then it crashed for real and now it only show a light grey screen at every start up. When I spoke with a technician from a Authorized Service Provider they determent it was the Logic Card (Mother Board) | I have visited a Genius Bar, An Apple Authorized Repair shop | Yes, at a Genius Bar | The Authorized Shop wanted $1199 for a new logic board or $499 for a refurbished board. Plus $207 for the repair. The first fix was not enough obviously. | No | No | It has an SSD in the Optics bay. | ||||||
42 | 8/1/2013 11:02:27 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | 7/1/2011 | Yes | 7/1/2013 | freeze / no boot when discrete graphics enabled | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar | Yes, at a Genius Bar | replace motherboard for $310. | Yes | Yes | |||||||
43 | 8/1/2013 11:15:21 | 15" Core i7 2.3 GHz ( | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 8/1/2011 | Yes | 2/1/2013 | When opening up photoshop, illustrator, video editing apps, the screen would freeze or go black. When sleep mode, and then lid open, it would display black. Pink lines would appear on start (after a hard reset). I have restored the OSX; issue came back after 1 week. | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar | Yes, at a Genius Bar | Restore OSX. | No | No | |||||||
44 | 8/1/2013 11:45:28 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OS X Lion 10.7.5 | New | 8/23/2011 | Yes | 7/15/2013 | It started with two color scrambled screens (mac crashed). After the second it didn't boot into the login screen. The workaround to make it booting again was to disable the corresponding kext graphics drivers, which made the system bootable and usable. Depending of the amount of disabled kext, it could still crash or it is stable but still with with graphic distortions. If not all graphic related kext are disabled, the system may crash with a gray, black, red, blue, black with red stripe or just distorted/shifted screen. Sometimes it worked properly for a few hours, but at the end the problem came back. Graphic effects which can be observed are mainly in red, sometimes in blue. The patterns are sometimes dynamic, but the main red pattern consists of horizontal 1pixel lines over the whole screen, which somehow only affect the gray component of a pixel. | I have visited a Genius Bar | No, I have not pursued a repair | europe, no warranty, custom RAM, high usage, no mechanical or liquid accidents. | |||||||||
45 | 8/1/2013 13:25:34 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 5/10/2013 | Yes | 7/10/2013 | Graphic display become messy & freeze. | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | Apple set a time bomb in my laptop. | |||||||||
46 | 8/1/2013 13:25:58 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | Mountain Lion | New | 6/24/2011 | Yes | 4/11/2013 | When discreet GPU starts screens turns totally blue or simply black. | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support | No, I have not pursued a repair | This problem alone is driving my away from apple, is a very expensive hardware for this kind of issues. | |||||||||
47 | 8/1/2013 16:27:02 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.6.8 | New | 1/28/2011 | Yes | 7/13/2013 | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support | No, I have not pursued a repair | |||||||||||
48 | 8/1/2013 16:28:19 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OSX 10.8.4 | New | 4/20/2011 | Yes | 3/1/2013 | Firstly appeared graphical glitches, screen image with offset (left side of the screen showing the right side image). Then it started to freeze the computer with a Blue lined screen. After restart, it open the apple logo but never boot and the cooler goes Full-Throttle. If i restart several times (8 or 10) sequentially it boots normally but if an app switches to Discrete GPU it gets the blue lined screen. So i use gfxCardStatus v2.3 to lock in the Intel GPU. And then i never shutdown the macbook, always use sleep mode. But some times the machine halts suddenly. I'm surviving but i'm living on the edge because i use it for work. | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | I live in Brazil and we don't have an Apple Store yet to call for help. The warranty period expired. The authorized service here always ask for keep the hardware over a month to investigate the problem and the solution here is too expensive. I bought the macbook in the US. | |||||||||
49 | 8/1/2013 17:57:46 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | New | 2/1/2011 | Yes | 7/20/2013 | Video errors (display shift) with discrete video card | will contact | will repair | will repair | will repair | |||||||||
50 | 8/1/2013 18:19:38 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4. | New | 7/9/2011 | Yes | 1/15/2013 | At first a split screen issue where the whole display would shift horizontally. Plugging the external display in and out would fix the issue. Eventually the issue started freezing my macbook completely. After figuring out it was due to discrete graphics, I could switch to integrated via gfxcardstatus, but it would so often fail to wake up from sleep or just fail to boot (thin lines on the apple logo boot screen) | I have used the Apple MacBook Pro feedback form, Wrote emails to tech support | Yes, at an Apple Authorized Service Provider | A motherboard replacement was offered, but was too expensive. It was recommended to resolder the graphics chip onto the motherboard. I went ahead with it and my laptop was fine for a month, then started having the same issues. They did the procedure again, which again covered it for a month when the issues reappeared. The third time (and last time covered under my repair warranty), it appears, did the trick since I'm issue free for a while now. | Unsure, but stable for 2 months now | Unsure, stable for 2 months | I had no sort of falling/water damage, I put in custom RAM, a Samsung SSD 830, and a OWC data doubler (which replaced my optical disk with another slot for a hard drive- I used the stock one in that slot.) | ||||||
51 | 8/2/2013 2:29:32 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8 | New | 8/4/2011 | No | I've got a problem about red light from headphone port | |||||||||||||
52 | 8/2/2013 2:58:50 | Early 2011: 13" Core i5 2.3 GHz (MC700LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | osx 10.8.4 | New | 7/1/2013 | No | ||||||||||||||
53 | 8/2/2013 2:58:56 | Early 2011: 13" Core i5 2.3 GHz (MC700LL/A) | Intel HD Graphics 3000 | OS X ver. 10.8.4 | New | 10/31/2011 | No | ||||||||||||||
54 | 8/2/2013 6:57:46 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.6.8 | New | 3/19/2011 | Yes | 6/13/2013 | MacBook Pro switch to graphics card will cause the display stripes, freeze or blue screen until that hard restart. | I have used the Apple MacBook Pro feedback form | Yes, at an Apple Authorized Service Provider | logic board replacement | Yes | Yes | |||||||
55 | 8/2/2013 9:09:41 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.6.8 | New | 3/29/2011 | Yes | 6/11/2013 | Split-screen issue where the screen image is shifted off to the left side, and the hidden part appears on the right side. Solid gray screens, with machine locked up, especially when booting up, even on system DVD. Solid black screens that return after a minute or two, only to gray out and display the "black screen of death" message in the center. Strobe/flashing effect, where the image appears to be flashing between the split-screen version and solid white. I couldn't capture the flashing with iPhone video, because it doesn't show up. Evidently it's flashing at the same rate video frames are being recorded. Vertical lines all over screen. | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support, I have visited a Genius Bar | Yes, through Apple's mail-in repair service | $310 parts and labor to install new logic board. Included overnight box (empty), overnight shipping into repair depot, overnight shipping back to me. | Yes | Yes | My August 1st post to the forum is pasted below, under the dashed line. I don't want the end result to be posted publicly yet, but when I did this, the Senior Advisor offered to cover parts ($210) if I covered labor ($100). Then they never charged me at all. I'm not sure why this is the case, but I'm not about to ask questions about it. Just counting it as a blessing. ------------- If your machine is in need of repair, I very HIGHLY recommend reading this article, then calling Apple Care (even if you're out of warranty) and following the advice in Step 3. Because there is only so much the first-level people can do, politely ask for a "Senior Advisor" when they won't agree to cover your out-of-warranty repair. Then, go through the Step 3 advice again with the Senior Advisor. http://gigaom.com/2009/11/23/apple-tech-support-tips-4-steps-to-bend-apple-to-yo ur-will/ Have some talking points ready before you call, especially if you have a long history with Apple products. They will see your registration history in their system, which seems to help. Lastly, be polite at all times. The person you speak with had nothing to do with your machine's design or failure, but has everything to do with resolving it to your satisfaction. No guarantees, but it certainly won't hurt you to give this a try. | ||||||
56 | 8/2/2013 9:36:47 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.7.5 | New | 12/15/2010 | Yes | 8/2/2013 | No, I have not pursued a repair | ||||||||||||
57 | 8/2/2013 15:16:17 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | Used | 2/4/2013 | No | ... | |||||||||||||
58 | 8/2/2013 19:30:17 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OSX Mavericks | New | 5/15/2011 | Yes | 11/15/2012 | I have not contacted Apple about these issues | No, I have not pursued a repair | |||||||||||
59 | 8/2/2013 21:05:20 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OSX Lion 10.7.5 | New | 4/10/2011 | Yes | Vertical stripes on external monitor and grey on MBP monitor when boot. If not use external monitor, then machine boots (e.g. can use opt-cmd-V to see it's progress) until just before showing the OSX GUI at which point the screen just goes grey, caps lock does not work, fans spin high (i.e. it gets hot) and must hold power button to turn off. Must boot 10-30 times before machine will start properly, and can then use sometimes for days with gfxCardStatus forcing integrated graphics (intel graphics hd 3000) only. | I have used the Apple MacBook Pro feedback form | Not yet - out of warranty, and want a backup solution before I take it into apple | N/A | No | No | ||||||||
60 | 8/2/2013 23:52:14 | 17" 2.4 GHz Intel Core i7 | AMD Radeon HD 6770M | 10.8.4 | New | 11/1/2011 | Yes | 7/1/2013 | Originally I started seeing a strange broken image at start up. After a few levels of unsuccessful support i was sent to an approved apple care firm. Apparently, Apple had never seen this issue before. They replaced the logic board at no cost and the issue was resolved. One month later same broken image has re-appeared at start up, laptop has started getting really hot even with light use and the keyboard backlighting has ceased to work. | I have called Apple Technical Support | Yes, at an Apple Authorized Service Provider | Logic board was replaced and i have just raised another ticket and awaiting a response. | Yes | yes but the issue has returned 1 month later | |||||||
61 | 8/3/2013 7:45:38 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OSX (10.8.4) \ Win8 | New | 6/24/2011 | Yes | 6/30/2013 | Initially machine would have issues waking from sleep, final death blow appears to have occurred when on a reset and attempting to boot into Bootcamp & load Windows 8. Blinking cursor (that was originally white) that appears before Windows 8 loaded, turned a bluish color. At this point on any consecutive reboot the system would no longer properly load into Windows 8 or OSX, or to the point where the system would not boot into OSX\Windows 8 or even the OSX\Windows installer at all. Machine finally died, took it into the Applestore whom then triaged and diagnosed a logic board replacement was necessary. 2 weeks later, and ~$350 lighter on the pocketbook received the unit back (flat rate depot repair). As of 8/3/13 no issues (but have only had the unit back for 3 days)/ | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | Flat rate repair to fix logic board @ 310$. | No | Yes | Unhappy that a product that I purchased (but apparently a lofty expectation) at over US 2G$ that I thought would be fairly robust was not. I love the hardware's capabilities, and aesthetics but if at the end of the day it doesn't really do what it was originally intended for it's money down the drain. This has definitely impacted my opinion of Apple laptop hardware and any future purchasing decisions this will most likely have an impact. | ||||||
62 | 8/4/2013 19:32:22 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.6.8 | New | 2/13/2011 | Yes | 7/14/2013 | Display became distorted, after a restart computer loaded back in. became distorted and froze. Subsequently the OS wouldn't load except for in safe mode. Any time graphics are switched, computer cannot show the graphics, or freezes. | I have not contacted Apple about these issues | Yes, at a Genius Bar | Changed power cord, unrelated to graphics card. | Yes | No | |||||||
63 | 8/7/2013 11:37:24 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | ML | Apple Refurb | 12/18/2011 | Yes | 1/4/2012 | Computer sometimes boots to grey or blue screen, certain programs or activities that trigger the AMD graphics card will cause the display to freeze or go to weird screens (solid colors, stripes, or jagged/skewed versions of the active desktop). After this happens frequently cannot restart computer right away. First occured Jan 2012. Had logic board replaced under warranty and the problem began occurring again last fall. | I have visited a Genius Bar | Yes, at a Genius Bar | logic board replaced once. need to go back again. out of warranty now. | Yes | temporarily | |||||||
64 | 8/7/2013 23:40:06 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain lion | New | 5/1/2011 | Yes | 3/1/2013 | I have not contacted Apple about these issues | No, I have not pursued a repair | |||||||||||
65 | 8/8/2013 8:40:09 | Late 2011: 15" Core i7 2.4 GHz (MD322LL/A) | AMD Radeon HD 6770M / Intel HD Graphics 3000 | OS X 10.9 DP5 | New | 12/12/2011 | Yes | 7/1/2013 | All started with unexpected hard lock ups and sometimes UI distortion (blue vertical lines, etc). Then I discovered using gfxCardStatus that the problems happens right after the mbp switches to the dedicated GPU (sometimes if I'm lucky it doesn't happens right away but after a few minutes). When it happens, usually the mbp doesn't start (it stays showing the gray screen heating up, or shows blue vertical lines or just a blank screen) | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
66 | 8/8/2013 17:25:46 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Latest X.6, 7, and 8 | New | 8/8/2011 | Yes | 2/8/2013 | Freezes. Can't boot for hours. Distorted graphics. Partial mental breakdowns daily. | I have not contacted Apple about these issues | No, I have not pursued a repair | They should do a recall on their bill since they can't seem to fix this any other way. This is without question the worst Mac I've owned in over 10 years. It's had 30% uptime for a long time. It froze after wake and I have been restarting it for 2 hours today. This is great - for spending hours reading on my phone when I should be working in my MBP. | |||||||||
67 | 8/9/2013 0:50:49 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountin Lion | New | 6/1/2011 | Yes | 5/9/2013 | Computer not booting Discreet GPU causing computer to crash. Logic board replaced free of charge by Apple - out of warranty. | I have called Apple Technical Support | Yes, at an Apple Authorized Service Provider | Full logic board replacement - apple covered cost - out of warranty | Yes | Yes | |||||||
68 | 8/9/2013 23:46:05 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OS X 10.8.3 | New | 6/27/2011 | Yes | 5/3/2013 | Splitted screen Vertical blue strips Weird colors when it boots also Apple logo looks pink colored | I have not contacted Apple about these issues | No, I have not pursued a repair | I think about the main issue is th over heating of AMD GPU which it could be related to SMC or some update of Mountain Lion | |||||||||
69 | 8/10/2013 9:41:22 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.2 | New | 10/15/2011 | Yes | 8/7/2013 | The screen first started distorting to where nothing could be discerned after using an RDP client to remote in to another machine, immediately when the display switched to the discrete graphics card the whole screen was distorted. I had to manually power it off and turn it on, the login screen was distorted with blue lines throughout, and upon successful login it would sit at a gray screen forever. Hard booting it many more times finally allowed the login screen to appear correct and I was able to use the machine, until a few minutes later when browsing the web via chrome the same thing happened. This time the whole screen was distorted and some of the left side of the screen was on the right, with a large line through it, as if Horizontal sync was out of whack. Hard booting many more times finally allowed me to boot again, rinse and repeat all of these symptoms. This continues to this day and we need a fix for this. | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
70 | 8/11/2013 17:23:17 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 6/15/2011 | Yes | 8/4/2013 | Laptop would freeze randomly whenever switching to discrete graphics, fans running really loud. After hard reset, sometimes boot hangs with white screen requiring another hard reset. | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
71 | 8/12/2013 14:24:47 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Snow Leopard | New | 4/14/2011 | Yes | 7/2/2013 | My computer start to show a lot of display artifacts at boot time and a lot crashes when doing intensive tasks. Sometimes I can't even get to my desktop due to freezing at boot time. | I have not contacted Apple about these issues | No, I have not pursued a repair | As reported over the internet forums, looks like the origin of this problem is due to the prolonged exposition of the gpu to the excess of heat. | |||||||||
72 | 8/13/2013 13:56:59 | I7 2.3 | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8 | New | 4/29/2011 | Yes | Glitches and freezing on ati | I have not contacted Apple about these issues | No, I have not pursued a repair | |||||||||||
73 | 8/17/2013 8:29:38 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | Used | 7/7/2012 | Yes | 6/15/2013 | Suddenly crashing / system reboots | I have not contacted Apple about these issues | No, I have not pursued a repair | Would love to get apple sanctioned repair ! | |||||||||
74 | 8/17/2013 14:21:31 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | OS X 10.8.4 | New | 6/16/2011 | Yes | 6/1/2013 | When my MBP uses the discrete graphics card, it freezes up after a few minutes if already up and running, and needs to be restarted tens of times to get it to login. I am currently using the 3rd party app gfxCardStatus to switch to the Intel graphics chip (with which the MBP runs fine) after I finally manage to login. When booting up, there are horizontal white lines across the screen while loading before the MBP freezes on a grey screen. | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | I have no pursued a repair as all the repairs suggested by Apple at this point (mainly the logic board replacement) does not appear to solve the issue. This is a manufacturing issue, no doubt about it. | |||||||||
75 | 8/17/2013 18:19:34 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | ML 10.8.4 | New | 6/11/2011 | Yes | 8/10/2013 | Blue striped lines at startup, can't boot. | I have called Apple Technical Support, I have not contacted Apple about these issues | No, I have not pursued a repair | It is fucked I guess :D | |||||||||
76 | 8/18/2013 2:17:42 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OS X 10.8.4 | New | 3/30/2011 | Yes | 4/7/2013 | It freeze or crash when I run any apps. their use Amd 6490m. Additionally, my sd card slot has issues, It started having issues since I purchased it 4 months. However, when I requested the assistance from Dealer, but they refused to take responsibility. I want to have Apple Store or Genius Bar in my country. | I have not contacted Apple about these issues, I have already made ​​contact with the dealer. | No, because of charges and fees are too expensive. | From my experience, when I get the service from the repair center agents. They told me about the costs. I see that the charges and fees very expensive.When I see that the fees, I had to make a comparison between buying new machines and repairing. Then I have found that buying a new machine, it will be worth much more. | No | No | I want official apple service in my country. | ||||||
77 | 8/18/2013 14:16:27 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | 4/21/2011 | Yes | 8/11/2013 | I have used the Apple MacBook Pro feedback form | Yes, at an Apple Authorized Service Provider | too expensive | No | No | ||||||||
78 | 8/18/2013 21:56:02 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mac OS X 10.6.8 (10K549 | New | 11/15/2011 | Yes | 7/15/2013 | First, computer started to freeze... I mean the system, so only the hard reset was possible... It is getting worse.. Now I have to restart computer about 15 times a day working with graphic soft as Lightroom/ Final Cut.... Computer even freezes with VLC player... What is interesting is - when computer freezes or opens Mozilla, sometimes frame is halfed as I would use the second monitor... Computer just started to act funny, first I thought it can be some virus /didnt happened to me before,.../ Apple should care about this failure otherwise my next machine is NOT GOING TO BE AN APPLE COMPUTER... | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
79 | 8/19/2013 18:00:10 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | New | Yes | I have not contacted Apple about these issues | Yes, at an Apple Authorized Service Provider | Yes | No | ||||||||||||
80 | 8/19/2013 22:05:32 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.6.8 | New | 4/22/2011 | Yes | 7/15/2013 | Same thing as everyone...grey screen, distorted lines, won't boot after being connected to external screen. Black screen of death. | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | Yes, at a Genius Bar | Replace logic board | Waiting for feedback from apple | Not repaired yet, but not much hope | |||||||
81 | 8/20/2013 4:38:48 | 15" Core i7 2.3 GHz (CTO) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountaion Lion 10.8.3 | New | 4/10/2011 | Yes | 8/12/2013 | Striped during boot screen. Inability to boot - grey screen appears, fan spins, but it never completes the boot process. I attempted to remove the ATIRadeonX2000.kext driver. That worked great for 1.5 days, then the same problem appeared. It's clear the problem is related to the Discrete Graphics card. When using Intel (during the 1.5 days), it worked perfectly. I even used gfxCardStatus to enforce the Integrated graphics card. But after one of the "sleeps", the screen was black, so when I forced shutddown, I was unable to recover from the problem. | Apple Reseller. They quoted me US $1,300 to replace the Logic Board. | No, I have not pursued a repair | I really hope I can recover my computer. I'm willing to pay $350 to fix it but not more... | |||||||||
82 | 8/20/2013 6:56:13 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.6 | New | 4/1/2011 | Yes | 8/6/2013 | Started crashing during skype calls... until I couldn't boot any more. Apple loading screen has a green tint and won't go past the grey screen. I am able to boot by disabling corresponding kext and forcing integrated board to kick in. Once booted up, I have green artifacts all over the place; computer is unusable. | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | No, I have not pursued a repair | ||||||||||
83 | 8/20/2013 18:11:47 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | New | 5/10/2011 | Yes | 8/18/2013 | Split screen when using program that triggers the AMD card. Sometimes mouse still can move but the system hangs and need a hard reset Many times blue screens at start up. Very hard to boot into OS, need a lot of hard reset and wait for luck | I have used the Apple MacBook Pro feedback form, I have visited a Genius Bar | No, I have not pursued a repair | ||||||||||
84 | 8/20/2013 20:50:18 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion | New | Yes | 12/15/2012 | Red lines, red snow, black or grey screen on boot. Won't boot. | Depot Repair 3 times replaced logic board. | Yes, at a Genius Bar | 3 replacement logic boards, ram replaced, keyboard and case replaced. | Yes | The first two times the problems came back. | Thank you for refunding the repair price on the third try. | |||||||
85 | 8/20/2013 23:55:34 | Late 2011 | AMD Radeon HD 6770M | OS X 10.75 | New | 3/28/2012 | Yes | 7/31/2013 | Screen gets lines on them or locks up at white screen on boot. Right now, it won't boot at all. | Went to Apple Certified Tech who is contacting Engineering | Yes, at an Apple Authorized Service Provider | graphics chip replacement | not yet -- in shop | uncertain | Gets hot. I noticed that my SMC version was higher than the one on Apple's website. This came down from the software update. | ||||||
86 | 8/21/2013 10:24:37 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 6/6/2011 | Yes | 3/1/2013 | When the computer used the discrete card the system crashes and it makes it very difficult to boot the system. It just gets stuck at the white boot screen. | Sent it to depot, got it fixed, same problem was encountered a couple months later. | Yes, through Apple's mail-in repair service | Replacing logic board | Yes | Temporarily | |||||||
87 | 8/21/2013 13:50:04 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.2 | New | 8/1/2011 | No | White screen at bootup. Takes multiple retries to boot. Whenever GPU changes to the discrete GPU, display goes and shows a blue or gray screen. | |||||||||||||
88 | 8/22/2013 7:16:15 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.7 | New | 4/12/2011 | Yes | 8/18/2013 | weard colors at boot, white screen of death. everything points to AMD GPU failure | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | ||||||||||
89 | 8/22/2013 20:37:24 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | mountain lion 10.8.4 | New | 4/7/2011 | Yes | Split screen, black screen, flickering... you name it. | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | |||||||||||
90 | 8/23/2013 1:08:46 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | OSX 10.8 | New | 4/3/2011 | No | It is not acceptable that a piece of equipment so expensive fails in such a small timeframe and in such a widespread manner. This is a very expensive fix and Apple should own up to defective manufacturing. | |||||||||||||
91 | 8/23/2013 9:02:42 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.4 | New | 3/11/2011 | Yes | 8/19/2013 | Grey or blue screen with vertical lines when booting, can't boot. | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||
92 | 8/23/2013 13:14:08 | Early 2011: 15" Core i7 2.0 GHz (MC721LL/A) | AMD Radeon HD 6490M / Intel HD Graphics 3000 | 10.8.3 | New | 3/31/2011 | Yes | 8/22/2013 | Green horizontal lines all across the display, as soon as it’s turned on. The computer still boots (with the apple appearing and the wheel spinning), but freezes irremediably just before when the login window is supposed to appear. | I have called Apple Technical Support | No, I have not pursued a repair | Never had any other issue than this one. | |||||||||
93 | 8/23/2013 22:45:32 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | lion | New | 12/23/2011 | Yes | 8/12/2013 | random glitches, lines across screen, computer crashes | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | ||||||||||
94 | 8/25/2013 20:42:28 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Lion | Used | 7/3/2013 | Yes | 7/5/2013 | Lines on screen Won't boot Freezes when switching between cards Horizontal and vertical lines | I have visited a Genius Bar | No, I have not pursued a repair | ||||||||||
95 | 8/25/2013 22:51:15 | Early 2011: 17" Core i7 2.2 GHz (MC725LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain Lion 10.8.4 | New | 3/4/2011 | Yes | 4/9/2013 | Screen will Checkerboard with boxes of lines. computer will not respond. | Computer was taken to Geek Squad and no problems were found at that time. | Computer was taken to Geek Squad and no problems were found at that time. | No | No | ||||||||
96 | 8/26/2013 5:46:03 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | Mountain lion | New | 2/28/2011 | Yes | 7/11/2013 | Glitchy graphics, followed by system hang. Can't boot past blank grey screen afterwards. | I have called Apple Technical Support, I have visited a Genius Bar | Yes, at a Genius Bar | Replace logic board | No | Over $700AU is too costly | Please extend warranty for this issue | ||||||
97 | 8/27/2013 16:47:38 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | ML 10.8.4 | New | 3/11/2011 | Yes | I have not contacted Apple about these issues | No, I have not pursued a repair | ||||||||||||
98 | 8/28/2013 23:19:32 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.7.4 | New | 3/23/2011 | Yes | 8/26/2013 | Split screen, Freeze. https://discussions.apple.com/thread/4766577?start=0&tstart=0 | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | ||||||||||
99 | 8/30/2013 1:23:52 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | AMD Radeon HD 6750M / Intel HD Graphics 3000 | 10.8.4 | New | 8/1/2011 | Yes | 8/17/2013 | glitches, horizontal lines, blue screen with vertical lines. Only hard reboot helps | I have used the Apple MacBook Pro feedback form | No, I have not pursued a repair | ||||||||||
100 | 8/30/2013 4:10:17 | Early 2011: 15" Core i7 2.2 GHz (MC723LL/A) | lion | New | 10/1/2011 | Yes | 6/1/2013 | horizontal distrotion. can't reboot | I have used the Apple MacBook Pro feedback form, I have called Apple Technical Support | No, I have not pursued a repair |
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