Sustainable Jersey's PIE Solution Catalog
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PLATFORMTYPERELATED SJ ACTIONPURPOSEFEE STRUCTUREBENEFITSWEBSITEEXAMPLES
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311 Call CentersCitizen Request Management/311Online Public Services; Emergency Communicationstypically used for general service requests & reporting of issues, but can also be used to submit needs due to weather events, etc.staffing costs to man the phones/emails; varied costs if linking to an online CMSa way to reach folks who aren't online; can be mobile compatiblePrinceton - Access Princeton (http://bit.ly/1vnn7Tx); Hoboken, NJ - Hoboken 311, a mobile app; NYC, NY - NYC311; LA - MyLA311 mobile app; Kansas City, MO - 311 Call Center receives nearly half a million calls a year from residents. City staff use data gathered from these calls as well as a variety of surveys, web forms, language translation, records management, mobile communications and other tools to engage residents and make improvements in services; Winston–Salem, NC - CityLink, the city’s 311 contact center, gives citizens three-digit access to request city services, report problems and make suggestions and offers a free mobile app for requesting services with smartphones and tablets. The contact center is staffed year-round 24 hours a day and receives an average of 26,000 calls a month. CityLink agents can also be reached through e-mail and live chat through the city website; San Francisco, CA; Pinellas County, FL; Montgomery County, MD; Minneapolis, MN; Philadelphia, PA; San Antonio, TX; Santa Monica, CA; Chesapeake, VA; Dallas, TX; Washington, DC; Durham, NC
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Accela's Legislative
Management or Civic Streaming tools
Agenda Management SolutionsPublic Engagement; Digitizing Public Informationagenda management solution with automated paperless preparation and delivery of agendas and minutes$7,000-$25,000/year (depending on modules purchased and population + hardware investment)automated agenda development to live video streaming; purchased on a modular basis. Modules include: meeting management, agenda development, minutes creation, automated information distribution, recording and video streaming of meetings, agenda integration, video/agenda synchronization, electronic voting & public participation management. Advanced modules also include touch screen voting, audience display, speaker management, board & committee appointment management applicant database, position qualifications and appointmentshttp://accela.com/solutions/legislative-management
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Adobe InDesign or PhotoshopGraphic Design SoftwareEmergency Communications; Public Engagement; Open Data; Muni Communicationdesign appealing print and digital materials$20.00/month - $160.00/monthuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digital; purchased through a Adobe Creative Cloud subscription; sophisticated tools, will require the highest degree of training and the biggest learning curvewww.adobe.com
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Adobe ProfessionalAgenda Management SolutionsPublic Engagement; Digitizing Public Informationagenda management solution with automated paperless preparation and delivery of agendas and minutesFREE - $500/year (+ $1000.00 startup + hardware investment)enables the creation of digital agendas using the Adobe Acrobat Standard software package and is a totally manual solution, with very limited functionality; the clerk will generate a PDF version of the agenda and distribute via a file sharing tool such as Dropbox or Sharepoint. *In order for this solution to function, staff or external consultants will need to set up the solutionhttps://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html
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Affinity Designer or Affinity Photo Graphic Design SoftwareEmergency Communications; Public Engagement; Open Data; Muni Communicationdesign appealing print and digital materials$50.00 - $100.00 one-time investmentuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digitalhttps://affinity.serif.com/en-us/
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Agility CMS Website CMSEmergency Communications; Public Engagement; Open Data; Muni Communicationmunicipal website platform$6000.00/year
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AM Stat/AM AlertAM Travel RadioMuni Communication; Emergcy CommunicationAM radio: alternative communications channel to push out emergency or general municipal updates$20,000-$80,000 (average system costs depend on number of transmitter sites)listen via car radio, battery operated radio, etc. anywhere within a 3-5 mile radius from the transmit site; during non-emergency times, officials use the stations to inform motorists of street repairs, traffic constraints, travel advisories, city history and visitor informationwww.theradiosource.com
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AnimotoGraphic Design SoftwareMuni Communicationplatform to create video and slideshows from still photos, video clips and musicFREEeasily share and embed the final product into emails and your websitehttps://animoto.com/
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CanvaGraphic Design SoftwareEmergency Communications; Public Engagement; Open Data; Muni Communicationdesign appealing print and digital materialsFREEuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digitalhttps://www.canva.com/Tableau Public (http://www.tableausoftware.com/public/); PicktoChart (http://bit.ly/YPNasd)
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Change.org "Decision Makers"Citizen Engagement PlatformPublic Engagementallows public to create a petition and direct it at a specific decision maker, giving that DM the change to respond and create a dialogue on that topic with the publicFREEeasy to use; direct democracy tool providing government ability to see how much public support an issue hashttp://www.change.org/decision-makershttps://www.change.org/p/new-jersey-governor-make-nj-a-no-kill-state
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CitySourcedCitizen Request Management/311Public Engagementmobile city hall: platform empowering residents to identify civic issues (public safety, quality of life, environmental issues, code enforcement, public services, etc.) and report them to city hall for quick resolution$3,600 - $10,000 annual subscription fee (based on population size)broader than just service requests (311), includes town hall info; integrates into existing municipal software programs; way to engage those who aren't able to come to townhallhttps://www.citysourced.com/ list of examples: http://bit.ly/1pfskyc; Long View, TX (http://www.longviewtexas.gov/citysend)
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CityzenithData VizualizationOpen Dataprovides data visualization platform software and applications for the Internet of Things and smart citiesgood for internal and external analysis of data in easy to use formats; intuitive, real time 3D simulationshttp://www.cityzenith.com/
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CivicLiveWebsite CMSEmergency Communications; Public Engagement; Open Data; Muni Communicationmunicipal website platform$25,000-$40,000 initial investment and $5,000-$8,000 per year investment (cost determined by size of municipality)broad range of features & content management tools; a fully featured, customizable CMS; hosted and configured by Agility, which makes it a more turn-key and usable solutionwww.civiclive.com
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CKANOpen Data ManagementOpen Dataopen-source data portal platformFREEno cost; open source so code & information can be shared & used publicly; requires knowledge of computer code to understand how to usehttp://www.ckan.orgJersey City (http://data.jerseycitynj.gov/); Newark (http://data.ci.newark.nj.us/); US (data.gov); UK (data.gov.uk)
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ClearGovBudget VisualizationOpen Data; Digitizing Public Info; Public Engagementplatform that transforms publicly available finances from local governments and schools into easy-to-understand infographicsCost structured to town's needscreates easy to understand infographics on complex municipal or school data; ease of use for citizenshttp://www.cleargov.com/Rye Brook, NY (http://www.cleargov.com/new-york/westchester/village/rye-brook/2016)
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CodeRedEmergency NotificationEmergency Communicationemergency notifications through phone, text, & emailgets info out through various sources; integrate sign up on municipal websitehttps://www.coderedweb.com/exec/index.cfmLittle Silver, NJ (http://www.littlesilver.org/ls/Emergency%20Services/Two%20River%20Alert%20-%20Code%20Red%20Emergency%20Notifications/)
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Commenting Form for Service RequestsCitizen Request Management/311Online Public Servicescollect citizen service requests and reporting of issuescosts lie within the development of the form and integration into CMS web platformcreate a form within the municipal website which would route responses to a certain department, for example the municipal clerk or public works department; an example of a common form would be a “contact us” function on a website.
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Constant ContactEmail ServiceMuni Communication; Public Engagementemail marketing with event management and survey tools$20/monthanalytics available at no cost; connects with social mediahttps://www.constantcontact.com
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Decision LensBudget Visualization & PrioritizationPublic Engagement, Access to Public Infopriorized budgeting app, allows people to vote thumbs up or down for projectsgood way to defend budget decisions when public agrees; real time analysis; compare budget scenerios side by sidehttp://decisionlens.com/Washington State legisature; Tenn Dept of Transportation; http://www.govtech.com/budget-finance/Decision-Making-Software-Shapes-Government-Budgets-Transparently.html
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DropboxAgenda Management SolutionsPublic Engagement; Digitizing Public Informationfile storage and sharing platformFREE with limited storage - $20/month for unlimited storageuser friendly way to store pdfs and share them with public through a link to the fileshttps://www.dropbox.com/plans
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Emergency Email & Wireless NetworkEmergency NotificationEmergency Communicationsemergency notifications through phone, text, & emailFREE for OEMs, police depts., mun gov’tsGets info out through various sourceshttp://www.emergencyemail.org
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ExcelOPRA Request Tracking & Processing; Open Data ManagementOnline Public Services; Open Data; Public Engagementmaintain a list of OPRA request, data sets and other informationFREEeasily maintained & added as content to website by staff; keep it updated and regularly post the updated copy on the municipal website for easy review by publicJersey City started sharing data sets via excel spreadsheets (http://jerseycitynj.gov/data.aspx?id=14832)
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FacebookSocial Media - Citizen Engagement PlatformMuni Communication; Public Engagementshare information, pictures, videos with publicFREE; costs associated with archivingmessaging options include photos, videos and polling; can b e used to bring users back to the website for more info; targets age demographics 25-54; live discussions can be held at scheduled times on specific topics to engage users in conversation; each department or board could have a pagewww.facebook.comChesapeake, VA - community members launched a Facebook campaign to repair a playground, with support from City through its own social media channels. The results: more than 5,700 “likes,” nearly $88,000 in donations, 1,800 volunteers and 21,000-plus donated hours
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FlickrSocial Media - Photo SharingMuni Communicationphoto sharing platformFREEcan organize photos by creating albumshttps://www.flickr.com/
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GIS MappingPermitting & Licensing; Citizen Engagement PlatformEmergency Communications; Public Engagement, Open Data; Muni CommunicationReal time mapping to show road closures, power outages, & other important & interesting information FREE; cost associated with trained staffercan share various data sets in a visually appealing & digestable format for residentsMontogmery, NJ - has GIS Specialist on staff; Somerset County - has specialist (Jim Girvan); Waukeshia County, WI
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GitHubOpen Data ManagementOpen Datarepository for municipal dataFREE - $200/month, depending on # of private repositories you needno cost to use if data remains public; open source; requires level of sophistication in understanding code; used by CKAN & Socrata to host datahttp://www.github.comPhiladelphia - https://www.opendataphilly.org/dataset (Mark Headd)
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Google +Social Media - Citizen Engagement PlatformMuni Communication; Public Engagementeasy way to hold online meetings or discussions between staff, municipal committees, or with the publicFREE - need a Google accountshare docs, presentations, maps; use for online meetings or discussion groups with citizens or internally with staff.; similar to Facebookhttps://plus.google.com/
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Google CalendarInteractive Calendaring Web Solution Public Engagement; Municipal Communications; Digitizing Public Informationonline calendar for events and meetingsFREEmost widely used calendar by public; mobile apps available; plug ins available for websites; unlimited number of integrated calendars allowed, with varied privacy settings, so several departments with separate calendars can share events through the one main municipal calendar; allows for repetition of events; free solution offers no support or service level agreementhttps://www.google.com/calendar
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Google FusionData VisualizationEmergency Communications; Public Engagement; Open Data; Muni Communicationmapping to show road closures, power outages, & other important & interesting information FREE - need a Google accountcan share various data sets in a visually appealing & digestable format for residents; easy to learn & usehttp://bit.ly/1G26Ag9NYC Comptroller (http://comptroller.nyc.gov/reports/claimstat/#treeclaims); NJ Spotlight (http://www.njspotlight.com/maps/) & WNYC (http://bit.ly/1lUTveV) use to report and share data
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Google SheetsOPRA Request Tracking & Processing; Open Data ManagementOnline Public Services; Open Data; Public Engagementmaintain a list of OPRA request, data sets and other informationFREEsame benefits as Excel spreadsheet except it is housed on internet so live staff updates can be made and more than one user can use at same time; commenting and editing features exist
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GovPilotForms Processing Solution; Permitting & LicensingMuni Communication; Public Engagementcloud based, GIS-supported, web-based tools that initiate departmental workflows and government-constituent communication$5,000 and up depending on population; provide free GIS services preloaded with New Jersey state assessment records, home ownership information, property tax maps, digital flood maps, wet lands, census information, etc.link various department functions together (code enforcement, permitting, animal control, clerk, building & construction, and more); mobile capabilitieshttp://govpilot.com/Westfield (https://main.govpilot.com//web/?id=154&ust=NJ); Union Twp (https://main.govpilot.com//web/muni/2019/); Camden County Report a Mosquito Issue (https://main.govpilot.com//web/public/28b65e1c-8e1.html?id=0&uid=7445&pu=1&ts=Fri%20Jul%2015%202016%2017:11:40%20GMT-0400%20(Eastern%20Daylight%20Time)
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GovQAForms Processing Solution; Permitting & Licensing; OPRA Request Tracking and Processing; Citizen Request ManagementOnline Public Services; Digitizing Public Infoone-stop portal for automating various planning & building functions while automating payments, service and information requests$5,000 and up depending on population one-stop portal for automating permitting, code enforcement, planning, and zoning functions; simplify, streamline, and automate public info requests with customizeable OPRA request portal that is searchable by the public, a payment service, and ways to manage and track request processes; way to engage those who aren't able to come to townhallhttp://govqa.com/
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GranicusAgenda Management Solution; Citizen Engagement PlatformPublic Meetings; Citizen Engagement2 way dialogue on ideas and proposals for the community; government transparency tools to share public info$300/month and upGovernment Transparency Suite - shares automated agendas and public docs, livestream meetings; Citizen Participation Suite - great to share proposals or visioning process to get public feedbackhttp://www.granicus.comSuccess stories: https://granicus.com/success-stories/
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iCompass Meeting Manager Pro Agenda Management SolutionsPublic Engagement; Digitizing Public Informationagenda management solution with automated paperless preparation and delivery of agendas and minutes$3600/year (+ hardware investment) available functions include: meeting management, agenda development, minute creation and automated distribution the agenda process, electronic voting and a web portal for public accesshttps://www.icompasstech.com/
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iConstituentPublic Meetings Management; Citizen Engagement PlatformPublic Engagementhold public meetings over the phone & webreaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; communicate in real time and capture data that can be used to tailor future messages and better connect with your constituentshttp://www.iconstituent.com/telephone-townhalls/
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InstagramSocial Media - Photo SharingMuni Communication; Public Engagementshare photos on this social media platformFREEtell stories through photos and bring users back to your website; target audience is under 40https://www.instagram.com/Trenton, NJ master plan revisualization process: @Trenton250 (https://www.instagram.com/trenton_250/); Sacramento, CA – Police Dept recently posted a "Day in the Life" series on Instagram (https://www.instagram.com/sacpolice/)
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IPAWS (Integrated Public Alert & Warning System) - FEMAEmergency NotificationEmergency Communicationemergency notifications through tv, radio, phone, text, email & digital signage - extreme weather, other threatening emergencies in your area, AMBER Alerts, Presidential Alerts during a national emergencyFREElets gov body write their own message; access to federal communications channels, including tv, radio & local electronic signs as well; FEMA provides training on writing effective noticeshttp://www.fema.gov/integrated-public-alert-warning-systemNJ State Police & Sussex County. Full list - http://1.usa.gov/1lzu7Xb
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Jot FormsForms Processing SolutionsOnline Public Services; Public Engagementonline fillable forms & payments platform$230-$500/yearbasic cloud based forms application which enables the creation of fillable forms, email-based form submission and some additional functionality at a very minimal cost; features include in system creation of fillable forms, eSignatures, and payments integrations via third party providers; most suitable for forms that do not need a defined look and feel or format as it does not contain a form conversion modulewww.jotform.com
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LaserficheDocument Management Solutions; Agenda Management SolutionsPublic Engagement; Municipal Communications; Digitizing Public Informationcreate, store and send digital documents$5,000-$25,000 (+ scanning services)will help with tracking and security of digital documents; holds data in one place; speeds up correspondence
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LoCalendarInteractive Calendaring Web Solution Public Engagement; Municipal Communications; Digitizing Public Informationonline calendar for events and meetings$50.00-$150.00/yearincludes all functions of Google calendar and also has event management functions; has variouis calendar event displays (grids, long form listings, pinboards, etc.)https://localendar.com/elsie
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LoomioCitizen Engagement PlatformPublic Engagementonline tool for collaborative decision-making; 1) post a discussion, upload documents, 2) participants can post a proposal, 3) participants vote w/ 1 sentence explanation of their vote, 3) action plan.$5K to get personally branded page w/ personal training, domain name, “facilitation & collaboration services” to help gov’t with question design & discussion feeding, engagement strategy & facilitation training. $19-$99/month options available for casual usesway to engage those who aren't able to come to townhallhttps://www.loomio.orgWellington (New Zealand) City Council used it for an alcohol management strategy (http://blog.loomio.org/case-study-wellington-city-council/)
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Lucid PressGraphic Design SoftwareEmergency Communications; Public Engagement; Open Data; Muni Communicationdesign appealing print and digital materialsFREE - $40/month for advanced featuresuse to make social media graphics, visualize data with charts and graphics, flyers, brochures, newsletters, and other materials; optimized for digital
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Mail ChimpEmail ServiceMuni Communication; Public Engagementemail marketingFREE up to 2,000 emails/monthhttps://mailchimp.com/
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MapboxOpen Data ManagementEmergency Communications; Public Engagement; Open Data; Muni Communicationopen-source mapping platformFREEcreate mobile or web maps; allows users to see results in real time; uses crowd sourced info for users to create maps from OpenStreetMaps APIhttps://www.mapbox.com/
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MetroQuestCitizen Engagement PlatformPublic Engagementcollect public comments on proposals, collect ideas, input on budgeting, etc. in real timeGood for Master Plan revisioning, budgeting process, collecting feedback on proposals. Features include: Voting on scenario alternatives; Participatory budgeting Funding allocations; Placing comments or tags on maps; Ranking priorities; Providing input on visual preferenceshttp://metroquest.comAtlanta Engages Over 18,000 Online (http://metroquest.com/portfolio-items/atlanta-engages-18000-citizens-online/)
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MHCorbin Highway Advisory Radio System AM Travel RadioMuni Communication; Emergcy CommunicationAM radio: alternative communications channel to push out emergency or general municipal updates$20,000-$80,000 (average system costs depend on number of transmitter sites)listen via car radio, battery operated radio, etc. anywhere within a 3-5 mile radius from the transmit site; during non-emergency times, officials use the stations to inform motorists of street repairs, traffic constraints, travel advisories, city history and visitor informationhttp://www.mhcorbin.com
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MindMixerCitizen Engagement PlatformPublic Engagementcollect public comments on proposals, collect ideas, input on budgeting, etc. in real timeUnder 50K people = $5,000/1 yr contract; $12,500/5 yr contract; 100K ppl= $7,800/1 yr; $19,500/5 yr; 200K ppl =  $10,800/1 yr; $27,000/5 yr
great for Master Planning or visioning process; 2 way dialogue between constituents and governmenthttp://mindmixer.comSustainable Southland (MI) - MP input; Inspire Boulder (CO) - 24/7 townhall; ICMA (Int'l City/County Managers Assn)
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Mobile City HallCitizen Engagement; Public Meeting ManagementPublic Engagement; Muni Communications; Digitizing Public Informationto reach citizens who cannot make it down to City HallCost of vehicle & maintenance, necessary mobile equipment & Wifi servicesprovide greater access to City Hall to entire communityBoston's City Hall To Go (http://www.cityofboston.gov/cityhalltogo/)
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MySidewalkCitizen Engagement Platform; Open Data ManagementPublic Engagementtrack key indicators, answer questions about city progress, and create reports that drive awareness and action$5,000 and up, depending on populationcreate public & internal dashboards on data; create custom reports; map indicators according to demographics, geography, etc.; 2,000 pre loaded datasetshttp://mysidewalk.comBakersfield, CA lists tasks and welcomes public engagement (https://mysidewalk.com/sidewalks/18657/bakersfield-ca)
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NeighborLandCitizen Engagement PlatformPublic Engagementcollaborative tool between neighborhood & city; planning dept, city officials, citizens, etc. can pose questions & create action out of proposalsFREEmobile compatible; easy to use; people share an idea, gain support and decision makers respondhttps://neighborland.comSan Fran, CA (https://neighborland.com/njudahturnaround); Houston, TX (https://neighborland.com/washave); Portland, ME (https://neighborland.com/congresssq); Lowell, MA (https://neighborland.com/cities/lowell-ma/ideas)
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NextDoorCitizen Engagement PlatformPublic Engagementa closed, private website for communities to post notices/documents/events, start discussions, neighborhood watch, send updates, etc. FREEeasy to use, like Facebook for neighborhoods; members have to verify their residence; the “neighborhood” is defined by the group; city agencies or police can target their posts to certain groups, or city wide; public agency users are primarily police, with urgent alerts sent by push notifications, SMS, emails; serves as a digital community engagement platform for municipalities; good for emergency communications - community members can help get the word out with each other.http://bit.ly/1pV2gbw; City Program FAQ http://bit.ly/1jhGTOW; Common ?'s http://bit.ly/1pBXLOG Newark, NJ (https://nextdoor.com/city/newark--nj/); Atlanta (http://bit.ly/1rItxO9), Dallas, San Jose, Sacramento (http://www.sacbee.com/news/state/) and Cincinnati Police Depts use NextDoor to have police officers interact with residents online & post updates/news/safety alerts/tip requests; NYC – NextDoor NYC, the City uses NextDoor to provide residents with updates and generate discussions around issues (http://choosecincy.com/Community-Development/Community-Resources/Community-Councils.aspx)
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NextRequestOPRA Request Tracking & ProcessingDigitizing Public Informationonline OPRA request database where public can make a request, track progress and search previously filed requestseasy redacting function; allows online invoicing and paymentshttps://www.nextrequest.com/Case studies: https://www.nextrequest.com/case-studies
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NixleEmergency NotificationEmergency Communicationemergency notifications through phone, text, & emailFREE for OEMs, police depts., mun gov’tsgets info out through various sources; integrate sign up on municipal website; can be used for non-emergency notificationswww.nixle.comused by many towns in NJ: Scotch Plains (https://nixle.com/city/nj/scotch-plains/); Morristown (http://www.townofmorristown.org/index.asp?SEC=118AB2AE-6E65-427C-9854-16B560E6872A&Type=B_BASIC); East Brunswick (https://www.eastbrunswick.org/content/202/269/922.aspx)
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Open Town Hall (Peak Democracy)Citizen Engagement PlatformPublic Engagement2 way dialogue on ideas and proposals for the community - people post ideas or comment on others, and city officials read & incorporate into their decision making process$2500+/yr for gov't controlled platform, depending on population size; $6000/yr for platform open for public to post ideas as wellEasy to use; way to gather feedback from public on ideas; in public option, Open Town Hall will monitor comments for the town; allows municipal controlled social media like platforms with advanced demographic informationhttp://peakdemocracy.comSouth Orange (SOEngage - http://www.peakdemocracy.com/p/193)
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OpenDataSoftOpen Data ManagementOpen Dataopen-source data portal platformFREE for civic use; costs for othersroute data sources into the portal from a publisher’s APIs; provides automatic API-creation tools so that any data set uploaded to the portal is then available as an APIhttp://www.opendatasoft.com/U.S. Climate Studies (https://www.opendatasoft.com/2017/07/10/smart-city-tech-open-data-can-help-u-s-mayors-uphold-paris-climate-accord/)
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OpenGovOpen Data ManagementOpen Databudget visualization platform that shares data with public and departments to drive better decision making$10K/yr on average depending on the size of the town and how much info they want to includeease of use for user & town; helps to drive decision making by citizens and staff; can provide marketing help; focused on Millenial engagement; participating municipalities have access to detailed community analytics and best practices from across the statehttps://opengov.com/Jersey City (http://data.jerseycitynj.gov/); Newark (http://data.ci.newark.nj.us/); South Orange, NJ (http://bit.ly/1pBYz6c); Millburn; Camden; Palo Alto, CA (http://bit.ly/UKjn1F), LA, CA (http://bit.ly/TjUWqG)
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OurSocietyCitizen Engagement PlatformPublic Engagementpolling function, informational posting on issues, policy discussions, and event and video sharing to drive more informed communities and better decision making$100/month (http://beta.oursociety.org/plans)ease of use for user & town; helps to drive decision making by citizens and staff; users can set private personal values profiles which OurSociety collects data on and shares general tredns on policy desires with town officialsOurSociety.org
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PermitsNJPermitting & LicensingOnline Public Services; Public Engagementlimited online permittingFREEprovided by the State of New Jersey with limited functionality. Through the web portal, a user can identify the municipality they live in, select the requested permit and complete the form(s) on-line. This option is only recommended for a municipality that has no current system and limited financial resources to invest in a better solution. This solution is limited to the Uniform Construction Code office functions and has no integration with other systems for multi-departmental workflow options. There is also no mobile inspector option. Contact the NJ Department of Community Affairs for more information.http://www.nj.gov/dca/divisions/codes/resources/constructionpermitforms.html
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PLANETCIVICCitizen Engagement PlatformPublic Engagement; Muni Communicationallow voting & public input on proposals posted by municipality & or citizenry in real timeFREEelected officials and town residents can collectively and constructively set the priorities for the communities they live in; requires proof address to gain access; includes a utility to highlight all available volunteering opportunities in townhttps://www.planetcivic.com/
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PollEverywhereCitizen Engagement PlatformPublic Engagement; Muni CommunicationUsing cell phone technology, do a live poll anywhere - council or trustee meeting, class, etc.$79/month for 100 respondents - $499 for 500 responsescreate questions and view results live; incorporate your results immediately into graphs and polls for your live presentationhttp://www.polleverywhere.com/Presenter Guide/Reporting - https://www.polleverywhere.com/guides/presenter/reporting
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Proud CityForms Processing Solution; Citizen Request Management; Permitting & LicensingPublic Engagement; Muni Communication; Online Public Servicescreate and manage online forms for permitting, records request, service requests, etc.mobile friendly; structured specifically for town needs; integrates into Constant Contact, Mail Chimp, etc.https://proudcity.com/
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PublicStuffCitizen Service Management/311Online Public Servicescitizens submit service requests & report issues (public safety, utilities, maintenance, animal control, major storm events), pay utility bills & parking tickets, apply for permitsflexible on pricing with several pilot accounts ($5/yr start; $10-15K/yr average … depends on pop size and whether you want mobile, CRM & website capabilities)use push notifications to keep users up to date & send emergency & public safety alerts; avail in Spanish; uses GIS to track areas with specific issues; CRM system embeds work orders into muncipality’s system; town owns the data collected; can embed the portal into municipal website & create a SJ landing page; PS hosts & does data mapping, etc.; includes a real time field access function that would require integration into a permitting solution; News, Announcement and Discussion Board functions also available at no costhttp://www.publicstuff.com/Hoboken (1 yr); South Orange; Philly (http://iframe.publicstuff.com/#?client_id=242); Staten Island; Tallahasee, FL – DigiTally, through PublicStuff, citizens can not only submit service requests, but get info from city on trash pickup days, park locator, a local event calendar, utility bill pay, and even pet adoption; Oceanside, CA – created a centralized Oceanside Call Center, which also allows users to track requests on topics like graffiti reports, utility billing, building maintenance, broken traffic lights, water violations; Elkgrove, CA – created a 24 hr call center linked to smartphone apps, also sending community news; Plano, TX – uses to combat serious drought issues by citizens reporting water abuses & leakages; WANTS TO DO A DEMO FOR TASK FORCE
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QAlertCitizen Request Management/311Online Public Servicesplatform to crowd source service requests and share common municipal info (agendas, contact info, permit info, recycling schedules, alerts, etc)$10,000/yearcitizen request platform with automated workflow options; has the most functionality for the dollar; popular in NJ townswww.qscend.com
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Rapid NotifyEmergency NotificationEmergency Communicationsemergency & nonemergency notifications through phone, text, & emailbasic notification annual fee for emergency alerts based on population size ($3,500 - $38,000); extra fees for nonemergency services (pay as you use, pay in a block ahead of time per message)uses GIS to target specific locations for alerts; IPAWS compatible; create different lists & messages and save; their 24 hr customer service team sends out messages when alerted by town; embeds registration no municipal website; unlimited contacts allowed; town gets a personal toll free #http://www.rapidnotify.comHarnet County, NC - ; other case studies: http://www.rapidnotify.com/resources.html; *would be available for live demo, or provide us with a dummy account to use for demos to municipalities
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ReCollectCitizen Service Management/311Online Public Servicessolid waste widget and app that sends reminders & notices to residents about their collectionscost depends on populationhelps to push out information about waste management efforts in town; mobile compatiblehttps://recollect.net/ACUA uses (http://acua.com/wastewizard/#!rc-page=terms_of_service)
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RSS FeedsMuni Communicationprovides user with automated updates by retrieving the latest content from online websitesFREE to set up on your website using services (http://bit.ly/1rqsJwR)allows public to be regularly informed of municipal updates from the muncipal website, blog, audio, video files, etc.; easy to set up on both sides
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Seamless GovOPRA Request Tracking & Processing; Open Data Management; Forms Processing Solutions; Permitting & LicensingOnline Public Services; Open Data; Public Engagementturns documents into fillable forms with workflow options$5,000-10,000/year (based on number of processing users and if conversion services are required)publish a database of all OPRA submission responses in a searchable format with the Government Relationship Manager feature;also includes a government forms library, citizen portal, mobile friendly forms, basic mapping functionality and workflow routingwww.seamlessdocs.com
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See-Click-Fix Citizen Request Managment/311Online Public Servicesplatform to crowd source service requests and share common municipal info (agendas, contact info, permit info, recycling schedules, alerts, etc)$6,800 -10,800+ (depending on population, feature set and integration needs)way to engage those who aren't able to come to townhall; includes automated push notifications & alerts for important info; citizen request portal and workflow management with Insights for staff to keep track of types of questions and requests; API; also has "Knowledge Base", an FAQ to share municipal info to cut down on phone calls, citizens can generate questions too; offers a significant level of customization for municipalities needing very specific functionalityhttp://seeclickfix.com/government/featuresAccess Princeton - http://bit.ly/1vnn7Tx; Ventnor, NJ - http://bit.ly/1ESnNVO; Atlantic County Utilities Authority; Princeton - Access Princeton dept (http://bit.ly/1vnn7Tx); video testimonials (http://gov.seeclickfix.com/customers/partner-videos.html)
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Sharepoint (Microsoft)Agenda Management SolutionsPublic Engagement; Digitizing Public Informationfile storage and sharing platform$5/month 1TB storage; $10/month unlimited storage + customizable options; $20/month unlimited storage + comes with full MS Office suite of programsuser friendly way to store pdfs and share them with public through a link to the files; integrates with Microsoft Office programs for editing functionshttps://products.office.com/en-us/SharePoint
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SmartGovPermitting & LicensingOnline Public Services; Public Engagementautomate permitting process with routing to appropriate departments$13,500 annual fee (+ optional conversion services) multi-module solution that is designed as a web-hosted solution; has issuance and tracking of UCC permits as its primary focu; offers some licensing capability as well as a few other modules that can be integrated at an additional cost; integrates with GIS data, allow for online payments, and includes a mobile application for inspectionswww.smartgovcommunity.com
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SocrataOpen Data ManagementOpen Dataopen data & financial transparency platform (budget & expenditure apps)Costly (Newark - $40K/yr); FREE addition for nonpersonalized data on your website that is searchable, only one publisherTurn-key, their team will handle the data-tech side of thingshttp://www.socrata.com/California Dept of Public Health (https://health.data.ca.gov/) used civic hackers to help create; Newark's Code for Newark; NYC Open Data – shares over 1100 data sets through maps, lists, etc. on everything from permits & contracts to maps of Sanitation’s tonnage to map recycling habits across the City; hosted a hackathon to improve 311 - https://nycopendata.socrata.com/; Kansas City, MO – Open Data KC – budgets, 311 portal, submission of citizen ideas w/ voting process, interactive city maps - https://data.kcmo.org/
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Spacial Data Logic (SDL)OPRA Request Tracking & Processing; Open Data Management; Permitting & LicensingOnline Public Services; Open Data; Public Engagementmunicipal management software to integrate and automate municipal departments' workflows and processes$15,000/year (+ optional data conversion services + optional cloud hosting services)creates efficiencies by keeping everything in one place on the front and back ends so everything is streamlined; fully integrated OPRA request tracking solution with routing and response management; designed for on-site implementation, with the option of being implemented as a web-hosted solution; has a fully featured online citizen request module and employee portal as well as mobile applications for inspectorshttps://www.spatialdatalogic.com/Passaic City (http://www.sdlportal.com/towns/nj/passaic/passaic/maps); ArcGIS for Smart Communities (https://geonet.esri.com/videos/2673)
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Survey GizmoSurvey ToolPublic Engagementaccess feedback from constituency through surveys and quizzesFREE allows data export but limited surveys and responses; upwards of $125/monthget direct feedback from your residents; extensive customization to the design of the forms andsurveys, and a wide variety of branching logic and specialty questions; optimized for mobilehttps://www.surveygizmo.com/
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Google FormsSurvey ToolPublic Engagementaccess feedback from constituency through simple form used as a poll or surveyFREEsimple to create and completehttps://www.google.com/forms/about/
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Survey MonkeySurvey ToolPublic Engagementaccess feedback from constituency through surveys and quizzesFREE up to 10 surveys/100 responses; $34/month unlimited with data exports, quizzes, customized lookget direct feedback from your residentshttps://www.surveymonkey.com/New Jersey School Performance Report Feedback Survey - https://www.surveymonkey.com/r/GL5TQ2T
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Swift911Emergency NotificationEmergency Communicationemergency notficiations for email, phone, text, social media; provides free API for municipal app creationshas no cost options for municipal gov'tsallows staff to use any device to get info out through various sources; integrate sign up on municipal website; custom voice and data applications; real time call stats, reporting & analytics https://www.swiftreach.comCamden County; Bergen County OEM; Lambertville (http://www.lambertvillenj.org/content/2470/default.aspx)
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Telephone Town Hall MeetingCitizen Engagement PlatformPublic Engagementhold public meetings over the phone & webTTHM staff manages calls; reaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; eRegistration availablehttp://telephonetownhallmeeting.com/Examples - http://telephonetownhallmeeting.com/municipalities/
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TeleTownhallCitizen Engagement PlatformPublic Engagementhold public meetings over the phone & webreaches wider audience; participants with access to computers can also follow along with visuals to the presentation online; also has robo call and SMS texting functionshttp://teletownhall.com/how-it-worksVolunteer Phone System - http://teletownhall.com/volunteer-phone-system/
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TextizenCitizen Engagement PlatformPublic Engagementcell phone platform that sends, receives, and analyzes text messages for polling or idea vetting. You can launch a campaign, visioning or solicit feedback, or use it as a reminder for service sign-ups or other activities.set up fee (training included); depending on pop, consulting hours needed, ...very easy to use and almost everyone has a cell phone nowadays and the charts and data from the site where information is analyzed can be easily used in documents or web platformshttps://www.textizen.com/Philly (casework); Temple (surveying); Palo Alto (development); Boston (behavior modification)
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TwitterSocial Media - Citizen Engagement PlatformMuni Communication; Public Engagementshort form messaging to public (140 characters or less), using photos and videoFREEcan be used to bring users back to the website for more info; post photos and videos; targets younger demographics typically those under age 35; live chats can be held at scheduled times on specific topics to engage users in conversationwww.twitter.comFulton County, GA - offers live “play by play” tweets during its county commission meetings (boosts Twitter followers by 20%); Pinellas County, FL - officials planned a traditional open house before the start of an e-town hall budget meeting on Twitter so that live audience participants could meet with local officials; Boise, ID – Police Dept uses Twitter & Instagram to put out alerts and find missing people, which has worked successfully (http://on.mash.to/1iunozi)
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TxtWireCitizen Engagement Platform; Emergency NotificationEmergency Communication; Public Engagementmass messaging platform for promotion, notification & engagement via phone, text, & email notifications$49/mo 1000 sms & emails; $99/mo 2500 sms & emails; $199/mo 6000 sms & emailsgets info out through various sources; scheduling of notifications is possible; 2 way communication so you can respond to users; send polls & surveys, notify of events; TxtWire analyzes & gives feedback on your interactions to inform your next stepshttps://www.txtwire.com/features
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TypeformSurvey ToolPublic Engagementaccess feedback from constituency through surveys and quizzesFREE - $60/monthmobile-friendly; pre-made and template designs, with a drag-and-drop interface. Free version has limited logical workflow (i.e. you can't go to other questions based on previous answers); must be administered and maintained from a separate web-based widget rather than integrated into another service; wide range of integrations options are
available even at free level; well-designed templates are available for easy customization
www.typeform.com
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UstreamSocial Media; Citizen Engagement PlatformPublic Engagementlivestreaming for public meetings$99-$999/month (need equipment to attach to camera & broadcast live - Cerevo Live Shell $299)can reach people who cannot make it to in person meetings; record, catalogue, & share on various social media channels & websitehttp://www.ustream.tv/Brigantine, NJ - Council, Plannning Bd mtgs (Lt. Tim Reed)
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Vertical ResponseEmail ServiceMuni Communication; Public Engagementemail marketingFREE up to 4,000 emails/month and 300 contacts; advanced plans start at $11/month for unlimited connects with social media accountshttp://www.verticalresponse.com/
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VisionPulseCitizen Engagement PlatformPublic Engagementcommunity engagement platform that enables local governments to gauge the public’s opinion on important issues and turn their feedback into actionable results$2500 - $5000/yearway to gather feedback from public on ideas; includes blog functionality and integrates fully into Vision Live Websiteshttp://www.visioninternet.com/solutions/software/visionpulse
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Web contact formsCitizen Request Management/311Public Engagement; Open Data; Muni Communication; Online Public Servicescitizens can report problems & make requests directly on your websitecost of having web developer/manager create a new page w/ a contact form, w/ submissions being directed to appropriate departmentno need for 3rd party involvement (other than web master); easy to use & maintainWashington Twp reports potholes & power outages (http://bit.ly/1mrftVQ)
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WordpressWebsite CMSEmergency Communications; Public Engagement; Open Data; Muni Communicationmunicipal website platformFREE – $1,500/year for advanced packages (+ hosting fees of $30.00-$100.00/month); costs associated with building website & content management; cost will vary depending on whether it is in house or farmed outopen source for any Linux based hosting platform; if staff isn't familiar with using Wordpress, it will require consultative expertise as it is not a turnkey solution; requires a third party hosted server, such as GoDaddy or BlueHostwww.wordpress.orgTrenton's Master Plan revisioning website (http://trenton250.org/)
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YouTubeSocial Media - Citizen Engagement PlatformMuni Communication; Public Engagementvideo hosting platformFREEutilized for on demand video playback; live broadcasting and archiving of public meetings; can categorize videos & allow discussion; use free Google Moderator function to hold Q&A sessions with the publichttp://youtube.comSacramento, CA – Police Dept uses YouTube to show the public behind the scenes officer training (https://www.youtube.com/channel/UCxm_XB7V2hgNJwVtu6ZShRg)
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Zoho
Survey
Survey ToolPublic Engagementaccess feedback from constituency through surveys and quizzesFREE - $50/monthget direct feedback from your residents; offers integrations with email marketing and multi-language templates www.zoho.com/survey
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