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1 | Screen: | Issue Type: | Issue Description: | Suggested Fix: | Comments: | Priority: | ||||||||||||||||||||
2 | Coffee | Clairity | The cup icons could be cut for space. I would rather have a larger size font for the number of ounces the cup is, rather than the picture of a cup. | Remove cup images, make the font bigger on the number of ounces. | Matches the way it is in PAR | Medium | ||||||||||||||||||||
3 | Coffee | Error Prevention | No visual confirmation when selecting items in the conversational ordering portion | Check marks/highlighting items when selected, like what is done in the milk choice and other condiment menu options | Low | |||||||||||||||||||||
4 | Coffee | Error Prevention | Steamed milk should not be allowed as a milk substitution for milk based coffee drinks | Disallow users to select this condiment option for milk based espresso beverages | Medium | |||||||||||||||||||||
5 | Coffee | Functionality | Lack of a "ask barista" drink modifier button. | Add aforementioned button. | We cannot account for one off strange orders that come through the cafe. This catch all button could accommodate that. | Medium | ||||||||||||||||||||
6 | Coffee | Functionality | Inability to order a hot americano/drip and add ice cubes to it | Add ice in the add-ons section | Very common order | High | ||||||||||||||||||||
7 | Coffee | Functionality | No ability to input things in doppio cups. Items include: Doppio, Traditional Macchiato, Espresso Solo, pup cup, etc. | Add a cup size option, make the default for these items the 3oz cup | High | |||||||||||||||||||||
8 | Coffee | Functionality | No ability to add if the customer wants a dry or wet cappuccino. | Add it as a modifier option | Occasionally guests request an extra dry cappuccino, ensure the "extra" button works for this option | High | ||||||||||||||||||||
9 | Coffee | Functionality | No ability to add steamed nonfat milk, steamed 1%, steamed 2%, steamed cream (breve), or steamed heavy cream | Add aforementioned item. | Medium | |||||||||||||||||||||
10 | Coffee | Functionality | No ability to dictate how much of a steamed milk/splash of milk you want added to your drip/americano | Add the ability to modify amount of steamed milk/ splash of milk options with extra or light. Additionally customers will often specify how much they want in inches, so it would be great to have the ability to have measurement in inches available. | Medium | |||||||||||||||||||||
11 | Coffee | Functionality | No ability to indicate how many of the shots should be decaf vs regular. | Common situation | High | |||||||||||||||||||||
12 | Coffee | Functionality | No ability to substitute cup size | Guests sometimes order a 8 oz drip in a 12oz cup. No way currently exists to input that order. | Medium | |||||||||||||||||||||
13 | Coffee | Functionality | Missing personal cup option | Add personal cup as a condiment option so it prints on stickers | If this option is selected, it should automatically discount the drink $0.10 | Medium | ||||||||||||||||||||
14 | Coffee | Functionality | Cannot input if a person requests room at the top of their drink | Add a room button as a condiment option. Additionally, allow for customization for how much room (light (often called "walking room"), extra, or a specified amount in inches) | We ask every customer who orders a drip coffee, americano, or cold brew if they want room for cream. Ideally, the POS would prompt baristas to ask this question as it is often forgotten. And ideally, if the order was set to 'drive through' (see other note on dine in vs take out options) | High | ||||||||||||||||||||
15 | Coffee | Functionality | "Reset" button receives an error, unclear on its purpose | Remove the button | Could be confusing | Low | ||||||||||||||||||||
16 | Coffee | Functionality | No light option for syrup flavors | 1/2 sweet coffees are a very common order | Medium | |||||||||||||||||||||
17 | Coffee | Functionality | Macchiato should not be allowed to be Iced. | Macchiato should only be allowed as hot. Do not allow temperature modifications. | High | |||||||||||||||||||||
18 | Coffee | Functionality | Cannot add multiple shots to a coffee | Allow for multiple shots to be added to a coffee, including split shots, decaf shots, and ristretto shots | High | |||||||||||||||||||||
19 | Coffee | Functionality | Iced only menu options do not default to iced in conversational ordering | make the default selection iced for Opal, Cold Brew, Sproda, Italian Soda, etc. | Medium | |||||||||||||||||||||
20 | Coffee | Functionality | No ability to add extra flavor at no cost | Extra key for flavor only, move down so it’s next to syrup buttons and not milk, should not add any additional cost | High | |||||||||||||||||||||
21 | Coffee | Functionality | No ability to substitute ingredients within coffees/matcha/teas | Add a 'Sub' button in the coffee page | For example: 16 oz Hot Chocolate sub Ovaltine, sub White Chocolate, etc. | High | ||||||||||||||||||||
22 | Coffee | Functionality | Missing foam/no foam/ light foam as coffee modification options | Add as condiment option | Only allow for hot beverages | Medium | ||||||||||||||||||||
23 | Coffee | Matching Mental Models | Size options are on the side, rather than on the top. | Reorganize the conversational ordering page to be in a vertical flow from top to bottom. Something like: Size, iced or hot, drink choice | Having size at the top, rather than side matches its currently location in par | High | ||||||||||||||||||||
24 | Coffee | Missing Item | Missing split shot options | Add aforementioned button. | High | |||||||||||||||||||||
25 | Coffee | Missing Item | Missing Ristretto espresso shot modification option | Add aforementioned button. | Medium | |||||||||||||||||||||
26 | Coffee | Missing Item | White Chocolate Mocha is not listed | Add aforementioned item. | Very common order | High | ||||||||||||||||||||
27 | Coffee | Missing Item | Missing milk as a menu item on the coffee page | Add aforementioned item. | Exists on PAR now. Used for steamed milk or cold milk that is not prepackaged. | High | ||||||||||||||||||||
28 | Coffee | Missing Item | No simple syrup in the add-on options | Add aforementioned item. | Medium | |||||||||||||||||||||
29 | Coffee | Missing Item | Missing honey from the add-ons section | Add aforementioned item. | Medium | |||||||||||||||||||||
30 | Coffee | Missing Item | No buttons for items powdered condiments -- i.e. Nutmeg, Cinnamon (powder), Vanilla (powder), and Cocoa powder | Add aforementioned item. | Medium | |||||||||||||||||||||
31 | Coffee | Missing Item | No Italiano button | Add aforementioned item. | Ordered multiple times a day at Summit. Format this button the same way you would for the macchiato or doppio, it should be the same price as a doppio. | High | ||||||||||||||||||||
32 | Coffee | Missing Item | No cortado button | Add aforementioned item. | Mark Klebeck order these every Sunday. Allow for milk alternatives (I would not add an additional charge for this because its two ounces of milk). Should be priced the same as a macchiato. | High | ||||||||||||||||||||
33 | Coffee | Missing Item | Coffee Box | Add aforementioned item. | Need condiment option for a fix'ins bag | High | ||||||||||||||||||||
34 | Coffee | Missing Item | Drip Refill | Add aforementioned item. | $1 regardless of size | High | ||||||||||||||||||||
35 | Coffee | Missing Item | Missing some flavor options | *Add in all flavor options here* See related note on abbreviating flavor names | High | |||||||||||||||||||||
36 | Coffee | Missing Item | Missing blended with Espresso and Blended without espresso drinks | Add aforementioned button | Need the ability to select/modify syrup, make decaf/split shot, change milk type, allow for a double blend option, allow for addition of whipped cream | High | ||||||||||||||||||||
37 | Coffee | Missing Item | No way to input if a customer wants a surprise flavor in a drink | Add "Surprise" as a flavor option | Low | |||||||||||||||||||||
38 | Coffee | Missing Item | Drizzle option for sauce flavors -- White Chocolate, Caramel, SF Chocolate | High | ||||||||||||||||||||||
39 | Coffee | Naming/Word Choice | Change to takeout button doesn't match word choice used in the cafe. | Change options to: For here, to go, or drive through | Cafes use porcelain mugs and plate for 'for here' orders. Matches language used in real life. | High | ||||||||||||||||||||
40 | Coffee | Naming/Word Choice | Void' button | Change to "Delete" | "Delete" used in PAR | High | ||||||||||||||||||||
41 | Coffee | Naming/Word Choice | Some drink choices are in all caps and others are not. | Make drink capitalization choices consistent. | Low | |||||||||||||||||||||
42 | Coffee | Naming/Word Choice | "Done" with the checkmark is unintuitive, just looking at that, I don't know what it means | Change to "next beverage" with a cup and an arrow. | Medium | AI Generated Example Button | ||||||||||||||||||||
43 | Coffee | Naming/Word Choice | Sugar in the Raw should be named Raw Sugar | Change the name | Low | |||||||||||||||||||||
44 | Coffee | Naming/Word Choice | Flavor names are long, would rather have larger font with abbreviations of the syrup flavors | VAN, HAZ, ALM, TN, LAV, COCO, RAZ, WT PCH, STRA, ORNG, GNGR, SF VAN, SF HAZ, SF CARM, SF CHOC, etc. | Add IC (irish cream), PEP (peppermint), CINN (cinnamon), PF (Passion Fruit), CARM (Caramel), WC (white chocolate), CHRY (cherry), SF RAZ (sugar free raspberry), OVL (ovaltine) | High | ||||||||||||||||||||
45 | Coffee | Naming/Word Choice | Creme used in some places, while cream used in others | Change all instances of creme to cream to match local dialect | Low | |||||||||||||||||||||
46 | Coffee | Not Necessary | Under "eat in" the name of the person signed in is listed. Seems unnecessary as we currently use the same login for all staff members when using the till, separate from our employee numbers/clocking in. | Delete/Remove | Low | |||||||||||||||||||||
47 | Coffee | Not Necessary | Total button appears on sidebar when before starting an order or after canceling/completing an order. You would never need the total button in this scenario. | Delete/Remove | Low | |||||||||||||||||||||
48 | Coffee | Not Necessary | Nonfat, Whole Milk, Heavy cream have a yellow/gold background. Unclear on why. | Change them all to white background. Or perhaps a slight green tint behind the non-dairy options could be useful. | Low | |||||||||||||||||||||
49 | Coffee | Placement | Treatment of temperature Options. Most often, people order a drink hot or iced. Other button should be treated like condiment options rather than an integral part of the conversational ordering screen. In reality, this button is telling the barista which type of cup to grab. Any modifiers to the drink should be treated the same, and separate from this piece of information. | Have two options for temp in the conversational ordering screen. As a condiment option, add all of the other temperature modifiers. | Consider adding a "modify temperature" button that opens a menu where barista could select what modifier the customer requested. See related note on 'No ice' button | High | ||||||||||||||||||||
50 | Coffee | Placement | No ice is far away from the rest of the temperature modifiers. Unclear (other than space) on why it would be treated different. | Move the 'no ice' button to be next to the rest of the temperature modifier options | See related note on 'No ice' button | High | ||||||||||||||||||||
51 | Coffee | Placement | Milk choice option placement is not optimized or the logic behind it is unclear. | Place the potential milk alternatives for milk-based beverages (i.e., Oat, Soy, Coconut, Non-Fat, and Breve) at the top and next to each other for easy findability. | Medium | |||||||||||||||||||||
52 | Coffee | Placement | Logic of placement beverage choices (i.e. latte, mocha, etc.) is not intuitive | Organize the options by the their base (water, drip coffee, or milk) | Alternatively, match the order of PAR | High | ||||||||||||||||||||
53 | Coffee | Placement | No built in space for a seasonal milk choice (i.e. eggnog) | Ensure there is room so a seasonal milk can be added (including as a steamed/splash option) so the button placement/size doesn't need to change during the winter | Medium | |||||||||||||||||||||
54 | Coffee | Pricing | Charges an extra dollar for each additional flavor after the first. We do not charge for this. | If more than one flavor is selected, only charge for the first | High | |||||||||||||||||||||
55 | Coffee | Pricing | For extra shots of espresso, we charge the extra dollar for every two shots added. | Only charge for every other shot added to a beverage (Charge for 3rd, but not 4th, 5th but not 6th etc.) | Medium | |||||||||||||||||||||
56 | Coffee | Pricing | When a latte (or other milk-based drink) is modified with heavy cream, they are not charged an upcharge ($1) | Correct the price. | Medium | |||||||||||||||||||||
57 | Coffee | Pricing | Extra charge for 1% and 2% milk substitutions on milk based drinks | Remove extra charge | High | |||||||||||||||||||||
58 | Coffee | Pricing | Heavy Cream does not have an upcharge | Add upcharge | Medium | |||||||||||||||||||||
59 | Coffee | Functionality | Measure syrup flavors in pumps (Corinne recieved approval on 7/3) | Operational change | High | |||||||||||||||||||||
60 | Doughnuts | Clairity | Inventory number in upper corner way too small | Increase font size | High | |||||||||||||||||||||
61 | Doughnuts | Functionality | If 5 - 1 potholes are added to a person's tab, it does not automatically change to 5 pot holes (with the lower price) | Give potholes the "combo" treatment given to regular doughnuts | Medium | |||||||||||||||||||||
62 | Doughnuts | Missing Item | Missing Pink Feather Boa | Add aforementioned item. | High | |||||||||||||||||||||
63 | Doughnuts | Missing Item | Lack of 'Custom Sprinkles' button | Custom sprinkles are priced higher than regular doughnuts. If this is a pre-order, should be required to enter what the sprinkles customization is. | Medium | |||||||||||||||||||||
64 | Doughnuts | Naming/Word Choice | Choc Frosted Choc Cake w/ Navy & Lime Gr Sprinkles does not match the name of the doughnut tag used in store | Rename to 'Chocolate Superfan' | Medium | |||||||||||||||||||||
65 | Doughnuts | Naming/Word Choice | Cinnamon/Sugar Chocolate Cake does not match the name of the doughnut tag used in store | Rename to 'Chocolate Sandcastle' | Low | |||||||||||||||||||||
66 | Doughnuts | Naming/Word Choice | Lemon Covered Old Fashioned does not match the name of the doughnut tag used in store | Change to 'Lemon Old Fashioned' | I believe the tag says "lemon glazed old fashioned" but the glazed is implied. | Low | ||||||||||||||||||||
67 | Doughnuts | Naming/Word Choice | Raspberry Covered Old Fashioned does not match the name of the doughnut tag used in store | Change to "Raspberry Old Fashioned" | I believe the tag says "Raspberry glazed old fashioned" but the glazed is implied. | low | ||||||||||||||||||||
68 | Doughnuts | Naming/Word Choice | Names of yeast rings should match terminology used in store | Change all the ring doughnuts to be labeled "Raised Ring" instead of "yeast ring" | Medium | |||||||||||||||||||||
69 | Doughnuts | Naming/Word Choice | XL Bars/Rings naming do not reflect wording used in store | Rename the subnav tab to 'Doughnut Cakes' | Low | |||||||||||||||||||||
70 | Doughnuts | Naming/Word Choice | Chocolate Frosted Coconut Cake does not match naming used in cafe | Rename to 'Chocolate Feather Boa' | Medium | |||||||||||||||||||||
71 | Doughnuts | Naming/Word Choice | "Specialty" vs "Fancies" is an unintuitive difference | Hide seasonal offerings when not in season, rename "Specialty" to whatever category of flavors is in season for that month. I.e. July would be named Blueberry. | We should reevaluate the entire doughnut page organization | Medium | ||||||||||||||||||||
72 | Doughnuts | Naming/Word Choice | Rename Glazed Pershing to "Pershing" | Low | ||||||||||||||||||||||
73 | Doughnuts | Placement | Under doughnuts and cakes the page up/page down functions take up two doughnut spots, and there are only three on the next page | Make the buttons slightly smaller, eliminate the need for a page down function. | Medium | |||||||||||||||||||||
74 | Doughnuts | Placement | Potholes buttons way larger than necessary | Adjust the button size, prioritize other content | Medium | |||||||||||||||||||||
75 | Doughnuts | Placement | Doughnut landing page: (make the doughnut screen the landing page for the POS) * Top 8 in a grid * Most Popular Doz and Half Dozen * Pot holes below * Seasonal | High | ||||||||||||||||||||||
76 | Doughnuts | Pricing | 6pk of doughnuts incorrect price | Correct to $15.95 | High | |||||||||||||||||||||
77 | Doughnuts | Pricing | 6pk and dozen doughnuts combos add tax | Make these items tax inclusive | High | |||||||||||||||||||||
78 | Food | Clairity | Separate breakfast and lunch sandwiches into two different categories within the subnav | Medium | ||||||||||||||||||||||
79 | Food | Matching Mental Models | Move the bottled drinks to the food page, rename food page to 'Grab and Go' | Matches where items are being grabbed from within the Cafe | Medium | |||||||||||||||||||||
80 | Food | Missing Item | Missing several pastry options ordered from Macrina Bakery | Pastries are listed on the TOP POT LAB spreadsheet. | Medium | |||||||||||||||||||||
81 | Food | Placement | Remove pastries from food and give its own tab in the global navigation | Medium | ||||||||||||||||||||||
82 | Multiple Locations | Clairity | The "milk choice", "add Ons" and "Flavours" labels look like buttons and present with an error message when clicked. | Change the background of labels to all be one color. Or make them text without a button like appearance. | Low | |||||||||||||||||||||
83 | Multiple Locations | Clairity | Combine the 'Merch' and 'Beans' pages into 1 | Uncommon orders | Medium | |||||||||||||||||||||
84 | Multiple Locations | Functionality | "Total Due" line font smaller than desired | increase font size | Medium | |||||||||||||||||||||
85 | Multiple Locations | Matching Mental Models | Gear icon in 'function' makes me think it's a settings page | Change verbiage to "tools" and change icon to a wrench icon (or similar) | Low | |||||||||||||||||||||
86 | Multiple Locations | Matching Mental Models | Total icon looks like a send icon, takes user to the pay page | Change total icon to the pay icon found on the top navigation bar. Rename total to pay. | Navigational wording should be consistent throughout the POS. | Medium | ||||||||||||||||||||
87 | Multiple Locations | Matching Mental Models | Keypad on login screen is formatted like a computer number pad. Login and payment keypad are not the same. | Make it match the number pad on a cell phone. | Touch screens typically use a "cell phone" style keypad layout. This matches PAR. It would be VERY confusing to have two different styles of keyboards in the same software. | High | ||||||||||||||||||||
88 | Multiple Locations | Naming/Word Choice | Flavour is not the correct spelling for our region | Change to flavor | Low | |||||||||||||||||||||
89 | Multiple Locations | Naming/Word Choice | "copy" button to me implies that I will have to paste it somewhere (computer lingo) | Change to "repeat" or "duplicate" | Repeat would match PAR | low | ||||||||||||||||||||
90 | Multiple Locations | Not Necessary | "default" in boxes under the boxes under the other menu items. | Leave blank or put more useful information | Low | |||||||||||||||||||||
91 | Multiple Locations | Not Necessary | The line of information in the bar below the name, eat in, and chk # bar is not needed | Remove/Delete | Low | |||||||||||||||||||||
92 | Multiple Locations | Other | Print receipt bleeds into the icon above | Adjust the placement of the icon/size of the button | Low | |||||||||||||||||||||
93 | Multiple Locations | Placement | Cancel and total button are too close to each other | Move cancel to the top of the side menu, make total larger and at the bottom of the menu | Medium | |||||||||||||||||||||
94 | Multiple Locations | Placement | Subnav vertical bar has a high travel distance for baristas | Move subnav bar to left of the menu options, but right of the live check | Medium | |||||||||||||||||||||
95 | Open | Functionality | Font way too small in the open orders page | Increase font size | Medium | |||||||||||||||||||||
96 | Tea & Other | Functionality | We need an easier way to enter inventory in the POS, perhaps through a online portal on a computer | Medium | ||||||||||||||||||||||
97 | Tea & Other | Missing Item | No way to enter a red bull Italian soda | Add red bull italian soda button similar to italian soda | Higher charge than red bull, allow for multiple flavors. Guests will be asked if they want cream and/or whip cream | Medium | ||||||||||||||||||||
98 | Tea & Other | Missing Item | No 'Pup Cup' (aka whip cream in a doppio cup) option | Add aforementioned button. | Common order, it would be the person on the espresso bar making the pup cup. | Medium | ||||||||||||||||||||
99 | Tea & Other | Missing Item | Italian Soda not listed | Add aforementioned item. | Italian Soda button needs the ability to add a flavor (NO UPCHARGE). Additionally, baristas need to indicate if they want cream or whipped cream. Consider adding this as an 'upsell' question in symphony to ensure baristas remember to ask the customer. | High | ||||||||||||||||||||
100 | Tea & Other | Missing Item | No way to select what kind of tea a customer wants | Add aforementioned item. | High |