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1 | Human vs AI Reasoning Experiment | ||||||||||||||||
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3 | # | App Review | Google's Bard | ChatGPT 3.5 | GPT-4 | Human 1 | Human 2 | ||||||||||
4 | Main Value | Sub-Value | Reason | Main Value | Sub-Value | Reason | Main Value | Sub-Value | Reason | Main Value | Sub-Value | Reason | Main Value | Sub-Value | Reason | ||
5 | 1 | I’ve asked difficult things but every time she’s fantastic at answering | Universalism | Knowledge | The reviewer is expressing appreciation for Alexa's ability to answer difficult questions, which suggests that they value knowledge and understanding. Universalism is a value that emphasizes the importance of knowledge and truth, regardless of personal interests or loyalties. | Achievement | Competence | The user values Alexa's ability to answer difficult questions. | Universalism | Knowledge | Appreciation for Alexa's ability to answer difficult questions | Self-Direction | Curiosity | Alexa was able to meet the user’s curiosity by answering all questions. | Hedonism | Pleasure/Enjoyment | Addressed: Reviewer finds pleasure in getting accurate answers from Alexa. |
6 | 2 | Adding photos would be nice if you could rotate photos | Hedonism | Stimulation | The reviewer is suggesting that they would enjoy being able to rotate photos in the Alexa app, which suggests that they value novelty and excitement. | Self-direction | Creativity | The user would like a new feature added to the app. | Hedonism | Pleasure | Desire for added functionality (rotating photos) to improve experience | Self-Direction | Creativity | User expects creativity in editing photos by Alexa | Stimulation | Novelty/Variety | Addressed: Reviewer wishes for a new feature to enhance user experience. |
7 | 3 | Doesn’t listen to what you say properly has a mind of its own | Security | Order | The reviewer is expressing frustration with Alexa's inability to follow their instructions, which suggests that they value predictability and order. | Conformity | Restraint | The user criticizes Alexa for not listening properly. | Power | Control | Frustration with Alexa not listening properly and seeming to have a mind of its own | Self-Direction | Freedom | Alexa violated user’s freedom of choice. | Conformity | Interpersonal harmony | Ignored: Alexa is not aligning/responding as per the user's expectation. |
8 | 4 | Alexa shares data (utterances, notifications) between household accounts violating the users privacy | Universalism | Concern for others | The reviewer is expressing concern about Alexa's privacy practices, which suggests that they value the well-being of others and respect for human rights. | Security | Privacy | The user is concerned about Alexa sharing personal data. | Security | Privacy | Concerns about privacy and data sharing between household accounts | Self-Direction | Privacy | Clearly violating privacy by sharing data without consent. | Security | Safety of Self | Ignored: Reviewer expresses concerns about privacy violations. |
9 | 5 | It doesn’t play some songs that I ask. A popular song, for example, would be ”Easy on me”, by Adele. It’ll just choose one of her songs at random but never ever that one | Hedonism | Pleasure | The reviewer is expressing frustration with Alexa's inability to play the specific song they requested, which suggests that they value pleasure and sensory gratification. | Stimulation | Novelty | The user is disappointed that Alexa cannot play a specific song. | Hedonism | Pleasure | Disappointment with Alexa not playing specific requested songs | Self-Direction | Choosing own goals | Alexa doesn’t listen to the users, therefore, the users are unable to choose their own goals through Alexa. | Hedonism | Pleasure/Enjoyment | Ignored: Alexa is not playing the specific song, leading to lessened enjoyment. |
10 | 6 | Alexa helps in many ways and plays my favorite play list and gives me updates on musicians new albums | Hedonism | Pleasure | The reviewer is expressing appreciation for Alexa's ability to play their favorite music and provide updates on new albums, which suggests that they value pleasure and sensory gratification. | Hedonism | Sensuous gratification | The user enjoys using Alexa to play music and receive updates. | Hedonism | Pleasure | Enjoyment from Alexa's assistance, music updates, and playing favorite playlists | Hedonism | Enjoying Life | Alexa is able to entertain users with music and many ways, which confirms users’ enjoyment. | Hedonism | Pleasure/Enjoyment | Addressed: Alexa provides music enjoyment and relevant updates for the user. |
11 | 7 | My younger sibling has down-syndrome and can’t say words as clearly as others. When I tried to do the Voice ID it didn’t work and it said that No one has said anything in a while, although my sibling had said what it said your supposed to say and it didn’t register it, He’s very stressed and upset about this and so am I. | Universalism | Concern for others | The reviewer is expressing distress about Alexa's inability to recognize their sibling's voice due to their down syndrome. This suggests that they value the well-being of others and respect for human rights. | Benevolence | Helping others | The user is frustrated that Alexa does not recognize their sibling's voice. | Benevolence | Care | Concern for sibling's experience and the lack of accessibility for those with speech difficulties | Universalism | Equality | Alexa did not ensure equality by not recognizing the voice of a person with down-syndrome. | Benevolence | Caring/Concern for the welfare of others | Ignored: The device didn't recognize a differently-abled person leading to distress. |
12 | 8 | Alexa suddenly at 3am, 4am or whenever wakes me up saying: ”connected to...” OR it makes a two notes sound | Security | Order | The reviewer is expressing frustration with Alexa's unexpected waking them up in the middle of the night. This suggests that they value predictability and order. | Security | Safety | The user is woken up unexpectedly by Alexa at odd hours. | Security | Safety | Disturbance caused by Alexa's unexpected noises at night | Universalism | Peace | Nobody expects someone to destroy his/her peaceful sleep at midnight, what Alexa has done successfully! :D | Security | Personal safety | Ignored: Alexa's unexpected sounds can disrupt the user's sense of security. |
13 | 9 | Greatest conversation and best way to get informed on Wikipedia information, historical events, everyday events and weather info | Universalism | Knowledge | The reviewer is expressing appreciation for Alexa's ability to provide information on a wide range of topics, which suggests that they value knowledge and understanding. | Universalism | Understanding and appreciation | The user values Alexa's ability to provide information and updates. | Universalism | Knowledge | Appreciation for the wealth of information provided by Alexa | Universalism | Wisdom | Alexa is giving much useful information which might enhance the wisdom of its users. | Self-Direction | Curiosity | Addressed: Reviewer finds value in accessing a wide range of information via Alexa. |
14 | 10 | I use alexa basically to be productive, and I add a lot of tasks and reminders. | Achievement | Competence | The reviewer is expressing appreciation for Alexa's ability to help them be more productive, which suggests that they value personal success. | Achievement | Productivity | The user values Alexa for task and reminder management. | Achievement | Capability | Utilization of Alexa for productivity, tasks, and reminders | Conformity | Self-discipline | Alexa is helping to be organized and disciplined by adding to do list and reminders. | Achievement | Capability/Competence | Addressed: Alexa helps the user be productive and organized with tasks. |
15 | 11 | Why do the new gen alexa not have the replies as the original. Are the new programmers so selfish and disrespectful that they don’t know how to say thank you or you are welcome, since when did politeness come at a cost | Universalism | Benevolence | The reviewer is expressing frustration with the new Alexa's lack of politeness, which suggests that they value concern for the well-being of others and respect for human rights. | Conformity | Politeness | The user criticizes Alexa for lacking polite responses. | Conformity | Politeness | Disapproval of Alexa's lack of politeness in newer versions | Conformity | Politeness | Alexa found to be impolite, does not even say “thanks” or “welcome”. | Conformity | Rules/Norms | Ignored: Reviewer values politeness and feels that the new Alexa lacks this feature. |
16 | 12 | Alexa doesn’t listen to me | Security | Order | The reviewer is expressing frustration with Alexa's inability to follow their instructions, which suggests that they value predictability and order. | Conformity | Restraint | The user is frustrated that Alexa does not listen to them. | Power | Control | Frustration with Alexa not listening to user's commands | Conformity | Obedience | Alexa is disobedient as it doesn’t listen to its users. | Conformity | Interpersonal harmony | Ignored: Alexa is not aligning/responding to the user's voice or commands. |
17 | 13 | Alexa is a privacy and security nightmare from stem to stern | Universalism | Concern for others | The reviewer is expressing concern about Alexa's privacy and security practices, which suggests that they value the well-being of others and respect for human rights. | Security | Privacy | The user expresses concerns about Alexa's privacy and security. | Security | Privacy, Safety | Concerns about privacy and security issues with Alexa | Security | Security | The user is clearly complaining about security threat. | Security | Safety of Self | Ignored: Reviewer raises concerns about privacy and security. |
18 | 14 | She has not been responding to my commands. Commands I give everyday, she all of the sudden either doesn’t respond to or doesn’t understand what I’m saying or just ignores | Security | Order | The reviewer is expressing frustration with Alexa's sudden change in behavior, which suggests that they value predictability and order. | Conformity | Restraint | The user is frustrated that Alexa does not respond to commands. | Power | Control | Frustration with Alexa not responding or understanding everyday commands | Power | Authority | Alexa doesn’t listen to its users and does whatever she wants. Therefore, users do not have any authority over Alexa to make her do a specific task. | Conformity | Interpersonal harmony | Ignored: Alexa is not aligning/responding to the user's daily commands. |
19 | 15 | Only speak English and Hindi but we need some of our language (Tamil, Telugu, Malayalam and more | Universalism | Equality | The reviewer is expressing concern about Alexa's limited language support, which suggests that they value equality and respect for all cultures. | Universalism | Diversity | The user would like Alexa to support more languages. | Universalism | Understanding | Desire for more language options to cater to diverse users | Tradition | Respect for tradition | Users expect Alexa to understand traditional (local) language. | Universalism | Understanding/Acceptance of others | Ignored: Reviewer feels Alexa does not cater to a broader set of languages they value. |
20 | 16 | Very frustrating that I have been told if I downloaded the app, I could have more than one phone connected to my Alexa at once. This is NOT true. | Universalism | Trust | The reviewer is expressing frustration with Amazon's misleading advertising, which suggests that they value trust and honesty. | Security | Safety | The user is disappointed that Alexa does not allow multiple phones to connect. | Achievement | Capability | Frustration with the limitation of connecting only one phone to Alexa | Benevolence | Honesty | Alexa did not do what it supposed to do. Users expect this much of honesty from Alexa, which it clearly violated. | Truth | Honesty | Ignored: Reviewer feels misled about the app's capabilities. |
21 | 17 | I’d enjoy and find this app very useful if it did WHAT it was supposed to WHEN it was supposed to | Achievement | Competence | The reviewer is expressing frustration with Alexa's lack of reliability, which suggests that they value personal success and competence. | Achievement | Competence | The user would like Alexa to perform as expected. | Achievement | Capability | Expectation for the app to function as intended for a more useful experience | Benevolence | Loyalty | Alexa is not loyal in its activity, it does not do what it’s supposed to do | Achievement | Capability/Competence | Ignored: Alexa app is not functioning as expected, impacting the user's productivity. |
22 | 18 | Not brilliant. Seems to be a bit like my dog, suffers with selective hearing | Hedonism | Stimulation | The reviewer is making a humorous comparison between Alexa and their dog, which suggests that they value novelty and excitement. | Conformity | Restraint | The user is frustrated that Alexa does not respond properly. | Power | Control | Comparison to a dog with selective hearing, suggesting lack of control over Alexa's responsiveness | Achievement | Intelligence | User is clearly complaining about Alexa’s lack of intelligence due to its limitation of understanding (hearing). | Humor | Playfulness | Ignored (playfully): Reviewer compares Alexa's responsiveness to a selectively hearing dog. |
23 | 19 | The Alexa app is a pretty good smart home hub. I do wish they made it a little more intuitive and easier to remove or edit devices that I no longer own. After years of use, several moves, and dozens of devices, it's a real mess and the time it takes to edit & remove old devices gets frustrating to the point that I give up and avoid opening the app unless I need to add more devices. That's why the 4 and not 5 star rating. | Universalism | Knowledge | The reviewer is providing feedback on how to improve the Alexa app, which suggests that they value knowledge and understanding. | Achievement | Personal success | The review highlights the functionality of the app and its usefulness in managing smart home devices, which relates to the value of achievement and personal success. | Hedonism | Pleasure | The user finds pleasure in the convenience of the smart home hub but is frustrated by the difficulty in editing or removing devices, which hinders their overall satisfaction and ease of use. | Achievement | Capability (m) | The user is pleased with Alexa, at the same time he/she is frustrated with it. So, “Pleasure” is both present and missing in the app. However, I did not add it as every comment can be placed under Pleasure, whether it is present or missing! Additionally, Alexa is not capable of removing unnecessary devices easily. | Security | Safety/Order | Addressed & Ignored: Alexa app works as a hub but lacks intuitiveness and organization. |
24 | 20 (41) | It's great when it works, but the app constantly drops and re-adds devices. This creates duplicates, which means Alexa is confused every time I ask it to turn on lights in a room, etc. If any device loses Internet connection momentarily, the app drops it and I have to re-add it. Again, awesome when it's working well, but it seems like Amazon is trying to do too much at once and it's getting the little things wrong. I'd love to give 5 stars, but I'm frustrated far too often. | Security | Order | The reviewer is expressing frustration with Alexa's app's unreliability, which suggests that they value predictability and order. | Power | Control over one's life | The review expresses frustration with the app's constant device issues, aligning with the value of power and control over one's life. | Security | Safety | The reviewer values a reliable, stable system (safety). Their frustration arises from the app's inconsistency, causing a feeling of instability and unreliability in their smart home environment. | Achievement | Intelligence (m), Capability (m) | Alexa is not intelligent and capable enough to follow instructions. | Achievement | Capability/Competence | Ignored: App's inconsistencies in performance impact the reviewer's ability to use it effectively. |
25 | 21 | My favorite thing about Alexa is you can use a service every day for months and then one day it just randomly breaks and instead of Alexa telling you what is causing the problem, you get to guess, troubleshoot and spend hours trying to find a random bug. Thanks, Alexa. Every time I set up everything the way I want it, they push an update that screws everything up. | Security | Order | The reviewer is expressing frustration with Alexa's unreliability and the company's lack of transparency about problems. This suggests that they value predictability and order. | Stimulation | Excitement | The review mentions the frustration caused by unexpected app-breaking updates, related to the value of stimulation and excitement. | Achievement | Capability | The user is frustrated by the lack of functionality and efficiency, values that are important for those who seek achievement and capability in the tools they use. | Achievement, Self-direction, Power | Capability (m), | I found this as a sarcastic comment. The user is actually not happy with the performance of Alexa. Alexa is not capable to understand the technical error in it. However, the app meets “Freedom”, “Independence”, and “Authority” as it let the users set up everything the way they want it. | Stimulation | Novelty/Variety | Ignored: Reviewer experiences issues with app updates and bugs, disrupting their usual usage. |
26 | 22 (42) | The app itself is convenient because the individual Alexa devices don't usually hear me most of the time. Since their latest update it seems to have gotten worse. The alarm clocks are all face down due to the fact that the latest update turned off the feature that turns the face dark when the lights are off. Now the whole room is lit up, hence turning them face down which renders them useless to tell time. Every update turns on some new home content so I have to turn them off all the time. | Security | Order | The reviewer is expressing frustration with Alexa's unreliability and the company's lack of responsiveness to user feedback. This suggests that they value predictability and order. | Security | Safety | The review discusses how a recent app update negatively affected the security and safety of the user's devices, matching the value of security. | Power | Control | The reviewer expresses a need for control over their devices and settings. They're frustrated by updates that change their preferences and reduce their sense of control. | Conformity, Achievement | Obedience (m), Capability (m), Self-discipline (m) | Alexa lacks the value, “Obedience”, which can be clearly understood by the sentence- “Alexa don’t usually hear me”. Also, Alexa is not capable of telling time when lights are off. Consequently, it violated the value “self-discipline” as alarm doesn’t work in Alexa. | Conformity | Interpersonal harmony | Ignored: Reviewer finds the app's updates inconvenient, disrupting their preferred settings. |
27 | 23 | Every single app Amazon makes doesn't work properly. They keep terminating or limiting services. Music, even if you have prime, had been reduced to the functionality of Spotify, for free. Photos are being discontinued, so all those photos I've uploaded for the last 7 years are going to get deleted. The Alexa app is nothing more than a way for Amazon to shove ads down your throat. And yet, they keep charging more and more money, they can't even deliver things on time. No more reason to have prime. | Universalism | Justice | The reviewer is expressing frustration with Amazon's business practices and the company's failure to live up to its promises. This suggests that they value fairness and justice. | Achievement | Personal success | The review expresses dissatisfaction with Amazon's services and pricing, aligning with the value of achievement and personal success. | Security | Social order | The reviewer expects a certain standard and order from services, especially ones they pay for. The lack of functionality and cutting services disrupt this order. | Achievement, Hedonism, Security | Capability (m), Enjoying life (m), Security (m), | Alexa can’t work properly, it is not capable of maintaining music or photos. So, it violated the value “Enjoying life”. Moreover, old photos are not secured enough, as it keep deleting them. | Universalism | Social justice/Equality | Ignored: Reviewer feels Amazon provides reduced services while charging more. |
28 | 24 | I only use Alexa for listening to Kindle books while I'm working on other tasks. That's it. But the process is buggy. Sometimes it repeats the same section of the book 5 times before moving on. Sometimes it just stops playing, then I need to close the app and open it again to start all over. The audio player doesn't always stay visible or accessible. Often times I'll just have to stop trying to use Alexa and give up on the book I'm listening to until I can deal with it again. | Hedonism | Stimulation | The reviewer is expressing frustration with Alexa's unreliability and the company's failure to provide a smooth and enjoyable user experience. This suggests that they value novelty and excitement. | Hedonism | Pleasure | The review discusses the frustration of encountering bugs while using the app for listening to Kindle books, related to the value of pleasure. | Stimulation | Excitement | The user seeks stimulation and excitement through multitasking but is met with disappointment due to the app's buggy nature, which interrupts their experience. | Universalism, Achievement | Wisdom (p), Intelligence (m) | It helps the users to enrich wisdom, as it plays books. However, it is not always intelligent to move on with book chapters, rather playing the same sections again and again. | Achievement | Capability/Competence | Ignored: Reviewer faces issues using Alexa for a specific task, diminishing their productivity. |
29 | 25 | If I could give this app ZERO stars, I would. I have 14 various Echo units (dot, show, etc) and those units automate many functions in my 2 homes. Over the past year or so, the app randomly forgets routines, forgets (and disconnects) devices randomly, won't connect to Smart Life app any longer, and it has absolutely made my life a living hell trying to keep up with all the black-holes that keep appearing in the Alexa universe. PLEASE either FIX THE APP or REVERT IT BACK TO WHEN IT WAS STABLE. | Security | Order | The reviewer is expressing extreme frustration with Alexa's unreliability and the company's failure to fix known problems. This suggests that they value predictability and order. | Achievement | Personal success | The review highlights how the app's issues caused inconvenience with Echo units, aligning with the value of achievement and personal success. | Conformity | Self-discipline | The user desires a system that operates consistently and predictably, aligning with their own sense of self-discipline and expectation for order. | Achievement | Intelligence (m) | It randomly forgets devices and cannot connect to devices. | Security | Safety/Order | Ignored: The reviewer faces multiple issues with the app, disrupting their home automation. |
30 | 26 | Smart home integration is bad, and getting worse. Want to use a routine....good luck, it might work. The endless spamming of "by the way" plugs is frustrating. There is no permanent way to stop this. Amazon is rapidly falling behind the competition. Do better. Unwanted notifications on Alexa devices that cannot be be turned off. Disappointing and frustrating! | Security | Order | The reviewer is expressing frustration with Alexa's unreliability, the company's lack of responsiveness to user feedback, and its intrusive advertising practices. This suggests that they value predictability and order. | Security | Safety | The review mentions the frustration related to smart home integration and spamming, aligning with the value of security and safety. | Power | Authority | The reviewer is frustrated with the decline in quality, indicating a loss of authority over their smart home experience and a decrease in the power they feel they should have over the technology. | Universalism, Conformity | Peace (m), Self-discipline (m) | The comment sounds like Alexa ruined the peace of life by it’s unnecessary notifications! The user also wanted to make a routine, but Alexa didn’t help. So, self-discipline is violated. | Self-Direction | Freedom/Choice | Ignored: The reviewer finds smart home integration poor and dislikes the frequent ad plugs. |
31 | 27 | Whatever this new update was has ruined the app. I have to keep restarting my phone because the drop-in feature will not drop in and then tells me I can't drop in because that device is on a call. Then it shows my phone is stuck in a call and I can't get out of it. Also, reminders are not syncing/working if you set them from the app. It used to work fine. Not sure why you changed it. | Security | Order | The reviewer is expressing frustration with Alexa's unreliability after the latest update. This suggests that they value predictability and | Hedonism | Pleasure | The review mentions how a recent app update negatively affected the user experience, matching the value of pleasure. | Tradition | Respect | The user prefers the stability and predictability of how things were, valuing the tradition of the app's functionality. They feel disrespected by unwanted changes. | Achievement | Capability (m) | It is not capable of syncing, and other features are also not working. | Stimulation | Novelty/Variety | Ignored: The latest update introduced more problems than it solved for the reviewer. |
32 | 28 | Alexa can't find the podcasts I want to hear when I make a voice request. The app on my Android phone is slow to respond. It can open things if you want to listen live. It won't show clip titles if you aren't using the Amazon Music app. What I like the most is its ability to change among live radio stations that run on different platforms. It sometimes says it's encountered a "network problem" but we're on fiber internet and it's plenty quick, so not sure where the problem lies. Needs work. | Hedonism | Stimulation | The reviewer is expressing frustration with Alexa's inability to provide a smooth and enjoyable user experience. This suggests that they value novelty and excitement. | Universalism | Equality | The review discusses the app's performance issues and its inability to find desired podcasts, related to the value of universalism and equality. | Achievement | Success | The user values efficiency and success in their technology's performance. They are frustrated by the app's slow response and limited capabilities. | Achievement, Conformity, Hedonism | Capability (m), Obedience (m), Enjoying life (p, m) | It is not capable of searching for podcasts, and it does not follow instructions. However, some music features work well, whereas others do not. | Achievement | Capability/Competence | Addressed & Ignored: Alexa has some functionality but also multiple issues the reviewer faces. |
33 | 29 | Bloated app. Seems to have a lot of functionality. But it is typically useless due to big delays, lags, sometimes taking 30-60 | Security | Order | The reviewer is expressing frustration with Alexa's unreliability. This suggests that they value predictability and order. | Power | Control over one's life | The review expresses frustration with the app's performance issues, aligning with the value of power and control over one's life. | Power | Control | The user expresses frustration over the lack of control due to the app's delays and lags, indicating they value efficient control over their environment and tools. | Benevolence | Helpful (m) | It is useless due to many issues such as delay, lag etc. | Achievement | Capability/Competence | Ignored: Reviewer finds the app bloated and laggy, hindering its functionality. |
34 | 30 | I have several devices. I have had them for years now. I love the music and I love the sound quality. Also, the unbelievable amount of music available. I seriously have not been able to ask for something that is not available. If so, I just ask a different way and it was played. 100% the best music selection and sound quality available. That is my opinion, and I know music. Firestick HDMI streams the ultimate HD sound waves. You select your system and you will not be disappointed. | Hedonism | Stimulation | The reviewer is expressing their love of music and Alexa's ability to provide a high-quality listening experience. This suggests that they value novelty and excitement. | Hedonism | Pleasure | The review highlights the pleasure derived from the app's music selection and sound quality, related to the value of hedonism and pleasure. | Hedonism | Pleasure | The reviewer finds pleasure in the music selection and sound quality provided by the app and devices, indicating a value for experiences that bring personal enjoyment and satisfaction. | Hedonism, Achievement | Enjoying life (p), Intelligence (p) | The user is satisfied with the music, sounds like he/she enjoyed the experience with Alexa regarding the recreation. Additionally, Alexa is intelligent enough to play music even if it is asked in a different way. | Hedonism | Pleasure/Enjoyment | Addressed: Reviewer enjoys the music quality and vast selection offered by Alexa. |
35 | 31 | The app is pretty straightforward for all the features it contains. Makes using the Echo and other smart devices a lot easier and haven't had many issues other than a few occasional strange updates to the Echo that could mess up any complex smart network devices and/or routines. I have seen these issues resolve fairly quickly though but likely unrelated to the app itself. The added routine options have greatly improved over the years. | Security | Order | The reviewer is expressing their appreciation for Alexa's app and its ease of use. They also mention that they have experienced a few occasional problems with updates, but that these have been resolved quickly. This suggests that they value predictability and order. | Universalism | Equality | The review praises the app's ease of use and improvements over time, aligning with the value of universalism and equality. | Security | Safety | The user appreciates the straightforwardness and reliability of the app, especially with updates that haven't caused major issues. This indicates a value for safety and security in the consistency and predictability of their tools and environment. | Benevolence | Helpful (p) | The app is easy to use for all the features it contains. | Security | Safety/Order | Addressed: Reviewer appreciates the app's straightforwardness and mentions issues get resolved. |
36 | 32 | Smarter than Vector, Siri, and Google home. Alexa and the app are so easy to use, if you're even remotely informed. I use them for appointment reminders, music, her stations on unlimited music are awesome. I use them for news and weather updates, timers, and shopping lists. Sooo much more. If you're unable to figure her or the app out, look it up. Don't leave a bad review because you can't research. They are a must-have for any home. | Universalism | Knowledge | The reviewer is expressing their love of Alexa and its many features. They also mention that it is easy to use and that there are many resources available to help users learn more about its capabilities. This suggests that they value knowledge and understanding. | Achievement | Personal success | The review emphasizes the ease of use and praises the app's functionality, aligning with the value of achievement and personal success. | Achievement | Capability | The reviewer values Alexa's capabilities and functions, using them to enhance daily life and tasks. They express a sense of achievement in utilizing the device's features effectively and even advocate for others to do the same, reflecting a value for personal success and capability. | Benevolence, Hedonism, Conformity, Universalism, Self-direction, Achievements | Helpful (p), Enjoying life (p), Self-discipline (p), Wisdom (p), Curiosity (p) | Based on the review, the app is helpful in every way. Music, timers, shopping list etc. made life easy. At the same time, it is helping to enrich wisdom by answering all the curiosity the end-users can have. | Achievement | Capability/Competence | Addressed: Reviewer praises the functionality and ease of use of Alexa and the app. |
37 | 33 | I probably use the app more than I do the actual machines. If my husband decides to play music to go to sleep with I can slowly turn the volume down before shutting off the music, I can't sleep to Megadeth it's just not for me. I open the app when our power goes out at home so I can see if it has been restored or not yet. I don't know I like the app and think it runs smoothly I have had no issues with it at all. | Universalism | Concern for others | The reviewer is describing how they use the Alexa app to control their smart home devices in a way that is convenient for them and their partner. They also mention that they use the app to check if their power has been restored after an outage. This suggests that they value the well-being of others and their own safety and security. | Security | Safety | The review highlights the app's usefulness in managing devices and its role in monitoring the power status, aligning with the value of security and safety. | Conformity | Self-discipline | The user relies on the app to maintain order and balance in their personal life, using it to subtly control their environment (like adjusting music volume). This indicates a value for self-discipline and the ability to conform personal surroundings to one's needs and standards. | Benevolence, Hedonism | Helpful (p), Enjoying life (p) | The user is enjoying the app’s features, music in particular. It has no issues and runs smoothly. | Security | Safety/Order | Addressed: The app helps the reviewer in everyday situations, offering control and visibility. |
38 | 34 | Admittedly, I don't use Alexa to the fullest advantage, but only because she does so many things. The suggestions are a great start, and I'm constantly surprised at all the capabilities of this tiny little device. Music sounds full and rich, which is what I've been using the most with Amazon Music unlimited (which is also amazing). I like the reminder function, which helps me take medications and get to bed and appointments on time. I can hardly wait to learn more functions to use her more. | Universalism | Knowledge | The reviewer is expressing their appreciation for Alexa's many capabilities and their eagerness to learn more about how to use it. This suggests that they value knowledge and understanding. | Achievement | Personal success | The review expresses satisfaction with Alexa's capabilities and praises its music quality and reminder function, aligning with the value of achievement and personal success. | Stimulation | Excitement | The reviewer is excited by the possibilities and functions offered by Alexa, even if they haven't used all of them yet. This pursuit of novel experiences and desire to learn more indicates a value for stimulation and excitement. | Achievement, Hedonism, Conformity | Capability (p), Enjoying life (p), Self-discipline (p) | It is capable of doing many things such as giving good suggestions, playing music, maintaining reminders etc. The user enjoyed it’s music and sound quality. Furthermore, because of Alexa, the user can maintain self-discipline, as it gives reminder for medicine, going bed on time etc. | Stimulation | Novelty/Variety | Addressed: Reviewer is constantly surprised by Alexa's capabilities and uses them for different tasks. |
39 | 35 | Best device ever developed. It has helped me and my partner communicate easier. To be able to leave messages for one another. Has helped in reminders of appointments, shopping lists, to wake up in the morning. To turn on/off the game console or to pause a movie playing in the console. We are slowly replacing smart bulbs in the house. The speaker quality is good, especially if you have Alexa call someone. Thank you, Amazon. | Universalism | Understanding and appreciation of others | The reviewer mentions that Alexa has helped them and their partner communicate easier and leave messages for one another. This shows that the reviewer values understanding and appreciating others. | Benevolence | Caring for others | The review highlights how Alexa's features have improved communication and organization in the user's life, aligning with the value of benevolence and caring for others. | Benevolence | Dependability | The user highlights how the device has improved communication and daily tasks within their household, reflecting a value for dependability and the desire for positive relationships (benevolence) within their personal environment. | Benevolence, Conformity, Hedonism | Helpful (p), Self-discipline (p), Enjoying life (p) | Amazon Alexa is helpful in communicating with each other and leaving messages. It also meets the value, “Self-discipline”, as it gives reminders of appointments, shopping lists, alarm etc. The user also enjoyed the music. | Benevolence | Caring/Dependability | Addressed: Alexa assists the reviewer and their partner in communication and daily tasks. |
40 | 36 | It's OK I just started using it again. The only thing I don't like is having to have everything run from the cloud. If the internet is off then everything stops. I'm looking at Home seer now, but it's nice I can pick up any TV remote to turn on/off things. Sometimes buttons are better, I would love to get an Alexa remote with 4 to 8 buttons or buttons on the TV remote. | Universalism | Social justice | The reviewer mentions that they are looking at a different smart home system because they don't like that Alexa requires everything to run from the cloud. This shows that the reviewer values social justice and fairness, as they are concerned about the potential for Alexa to be used to monitor and control people's lives. | Power | Control over one's life | The review expresses concern about the dependency on the cloud for operation and suggests alternative solutions, aligning with the value of power and control over one's life. | Tradition | Humility | The user's preference for physical buttons and a more traditional form of control, despite acknowledging the app's functionalities, indicates a value for tradition and humility, favoring simplicity and the familiar. | Achievement | Capability (m) | It is not capable of running other than cloud. | Tradition | Humility/Commitment | Addressed: Reviewer prefers some traditional methods (buttons) over total reliance on Alexa. |
41 | 37 | Does Everything! I love anything that makes my life easier. Not only does it do that but it's easy to use, easy to set up, and so cool to use! From getting my news, turning on lights, playing music, alarms to wake me up, I'm able to easily communicate chores and messages with my children when I'm at work, and still so much more! I Love everything that's with Amazon Alexa so far. They haven't let me down yet. | Achievement | Personal success | The reviewer mentions that Alexa makes their life easier and that they are able to use it to do a variety of tasks, from getting the news to turning on lights to playing music. This shows that the reviewer values personal success and achievement. | Universalism | Equality | The review expresses enthusiasm for the app's ease of use and its role in making life easier, aligning with the value of universalism and equality. | Hedonism | Pleasure | The user finds pleasure in the convenience and multifunctionality of the app, indicating they value experiences and tools that bring them personal joy and ease their daily life. | Benevolence | Helpful (p) | It is helpful as it is easy to use and easy to set up. | Hedonism | Pleasure/Enjoyment | Addressed: Reviewer enjoys using Alexa for convenience and fun in their daily life. |
42 | 38 | This is super easy to navigate and makes setting Amazon's Echo DOT super easy too... as well as other smart plugs, bulbs, etc. I did have some trouble earlier today where the app just suddenly didn't want to work even after clearing cache, force-stopping, and uninstalling. But that went away and I haven't had any problems...and hopefully, I won't have any in the future. | Hedonism | Enjoyment of life | The reviewer mentions that Alexa is easy to use and that it's cool to use. This shows that the reviewer values enjoyment of life. | Universalism | Equality | The review praises the app's ease of navigation and its role in setting up devices, with a mention of a temporary issue, aligning with the value of universalism and equality. | Security | Safety | The reviewer appreciates the app's ease of use and the security it provides in controlling other smart devices, reflecting a value for safety in their digital and physical environment. A smooth, problem-free experience contributes to their sense of safety and stability. | Benevolence | Helpful (p) | It is helpful as it is easy to navigate and easy to set up. | Achievement | Capability/Competence | Addressed: Reviewer finds it easy to use the app and navigate its features. |
43 | 39 | I have used this app fairly extensively for many months. I don't use the communication and play functions much, but I really like the device control features. I especially like the ability to create routines for custom voice and automatic controls for lights and plugs (AC switches). I really like the ability to use my shopping list at the grocery store and check off items as they are picked from the shelf. I haven't found much that I don't like about this app and it has always worked well." | Hedonism | Comfort | The reviewer mentions that they really like the device control features of Alexa, especially the ability to create routines for custom voice and automatic controls for lights and plugs. This shows that the reviewer values comfort and convenience. | Achievement | Personal success | The review expresses satisfaction with the app's device control features and routine creation, aligning with the value of achievement and personal success. | Achievement | Capability | The user values the app's reliable functionality and the personal capability it provides, particularly in creating efficient routines and assisting with shopping. Their satisfaction with the app's performance and the control it offers them in various aspects of life reflects a value for personal achievement and effectiveness in managing one's life. | Conformity | Self-discipline (p) | It boosts self-discipline as it is good for creating routines for custom voice and automatic controls for lights and plugs, as well as maintaining shopping lists. | Achievement | Capability/Competence | Addressed: Reviewer appreciates the control features of the app, aiding them in their tasks. |
44 | 40 | They really do listen to customer suggestions! I made a suggestion about one of the skills and, in 3 weeks, I happened to notice it was implemented! That was surprising; I helped change the way a skill worked for literally millions of people! I asked several friends if they used that certain skill and for the ones that did, asked if they noticed the change. A couple did and said it was a great addition. | Universalism | Social justice | The reviewer mentions that they made a suggestion about one of the Alexa skills and that it was implemented in three weeks. This shows that the reviewer values social justice and fairness, as they are interested in making Alexa a better product for everyone. | Universalism | Equality | The review praises the app for being responsive to customer suggestions, aligning with the value of universalism and equality. | Benevolence | Responsiveness | The appreciation for a brand listening to its users highlights a sense of communal care and positive responsiveness. | Conformity | Obedience (p) | Alexa listen to the customers. | Self-Direction | Freedom/Choice | Addressed: Reviewer feels heard and empowered by the inclusion of their feedback. |
45 | 41 (20) | It's great when it works, but the app constantly drops and re-adds devices. This creates duplicates, which means Alexa is confused every time I ask it to turn on lights in a room, etc. If any device loses Internet connection momentarily, the app drops it and I have to re-add it. Again, awesome when it's working well, but it seems like Amazon is trying to do too much at once and it's getting the little things wrong. I'd love to give 5 stars, but I'm frustrated far too often. | Universalism | Social justice | The reviewer mentions that they are frustrated by the app's tendency to drop and re-add devices, as this creates duplicates and confuses Alexa. This shows that the reviewer values social justice and fairness, as they are concerned about the app's ability to provide a consistent and reliable experience for all users. | Power | Control over one's life | The review expresses frustration with the app's performance issues, aligning with the value of power and control over one's life. | Hedonism | Enjoyment | While appreciating the app’s features, the user is seeking joy and pleasure from a seamless experience. | Achievement | Intelligence (m), Capability (m) | Alexa is not intelligent and capable enough to follow instructions. | Repeat of 20 | ||
46 | 42 (22) | The app itself is convenient because the individual Alexa devices don't usually hear me most of the time. Since their latest update it seems to have gotten worse. The alarm clocks are all face down due to the fact that the latest update turned off the feature that turns the face dark when the lights are off. Now the whole room is lit up, hence turning them face down which renders them useless to tell time. Every update turns on some new home content so I have to turn them off all the time. | Benevolence | Preventing harm | The reviewer mentions that the latest update to the app has turned off the feature that turns the face of their alarm clocks dark when the lights are off, which is causing the clocks to light up the entire room. This shows that the reviewer values preventing harm, as they are concerned about the potential for the bright light from the clocks to disrupt their sleep. | Security | Safety | The review discusses how a recent app update negatively affected the security and safety of the user's devices, matching the value of security. | Security | Safety | The user is concerned about the proper functionality of devices for peace of mind and safety in terms of lighting. | Conformity, Achievement | Obedience (m), Capability (m), Self-discipline (m) | Alexa lacks the value, “Obedience”, which can be clearly understood by the sentence- “Alexa don’t usually hear me”. Also, Alexa is not capable of telling time when lights are off. Consequently, it violated the value “self-discipline” as alarm doesn’t work in Alexa. | Repeat of 22 | ||
47 | 43 | I pull up to the house and see the outside light isn't on. No problem, it's controlled by Alexa. I start the Alexa app; it just shows a white screen and loading icon. I have an internet connection and we are in range of my wifi. I get out of the car, climb the porch steps in the dark, open the door, and tell Alexa via an Echo to turn on the lights. The app is still a white screen. The app is good in the house (where you don't really need it) but useless away. Do better, Amazon. | Hedonism | Comfort | The reviewer mentions that the app is good in the house but useless away, as it often shows a white screen and loading icon when they are trying to use it remotely. This shows that the reviewer values comfort and convenience, as they are frustrated by the app's inability to provide a reliable experience when they are away from home. | Power | Control over one's life | The review expresses dissatisfaction with the app's performance when used outside the house, aligning with the value of power and control over one's life. | Hedonism | Frustration | The user expects the convenience and pleasure of remote control, but experiences frustration instead. | Achievement | Capability (m) | It is not capable of loading and operating when it is a bit far from the Internet connection. | Achievement | Capability | Ignored: Reviewer struggles with the app's functionality outside the home. |
48 | 44 | The product would be better if it worked better. Power outages reset lights, echo devices seem to work poorly over time instead of improving, they also have issues connecting to the internet while all other devices are connected. I use a Google hub with two waypoints and a mesh connection so it's rather sad Alexa doesn't work better. Alexa works better on my phone than through devices like the second, third, and fourth generation Dot. I've been debating removing all Alexa products from my home. | Achievement | Competence | The reviewer mentions that Alexa devices seem to work poorly over time instead of improving, and that they have issues connecting to the internet while all other devices are connected. This shows that the reviewer values competence, as they are frustrated by the app's inability to perform basic tasks reliably. | Power | Control over one's life | The review expresses dissatisfaction with the performance of Alexa devices and suggests that they don't provide the expected level of control, aligning with the value of power and control over one's life. | Achievement | Capabilities | The user is judging the product based on its performance and efficiency over time. | Achievement | Capability (m) | It has poor performance in connecting to Internet and connecting devices. Therefore, it is not capable of doing things better. | Hedonism | Pleasure/Comfort | Ignored: User is unhappy with Alexa's deteriorating performance over time. |
49 | 45 | Decent app, but some of the stuff you can't do is very frustrating. For instance, my phone shows a notification, I click it to see what it is and can't find it anywhere in the app. It shouldn't be this hard to view a notification. Pretty useless if you ask me. Although, Alexa devices are wonderful, the app is not. | Universalism | Social justice | The reviewer mentions that they are frustrated by the app's inability to provide a consistent and reliable experience for all users. For example, they mention that they cannot view notifications in the app, even though they receive them on their phone. This shows that the reviewer values social justice and fairness, as they are concerned about the app's ability to provide all users with the same features and functionality. | Universalism | Equality | The review expresses frustration with certain limitations of the app, aligning with the value of universalism and equality. | Stimulation | Challenge | While recognizing the app's benefits, the user is challenged by the complexities and unexpected issues. | Benevolence | Helpful (m) | The user found it useless. | Security | Safety/Order | Addressed: Reviewer likes the devices but finds the app's notification system lacking. |
50 | 46 | Gets the job done but has a few critical flaws. First, it's an absolute pig of a resource hog. The app will blow through mobile data like crazy if you let it and drain your battery, you definitely have to keep an eye on it. Second, a ton of the device integrations require jumping through crazy hoops. The apps that are recommended for them rarely log in correctly and you usually have to find a different one. Incredibly irritating. | Hedonism | Comfort | The reviewer mentions that the app is a resource hog and that it drains their battery. This shows that the reviewer values comfort and convenience. | Universalism | Equality | The review mentions flaws in the app's performance and difficulties with device integrations, aligning with the value of universalism and equality. | Hedonism | Frustration | The user wants the app to bring pleasure and ease but finds the experience draining and challenging. | Benevolence | Helpful (m) | It is not helpful. It needs huge amount of mobile data and battery to work. There are also some login issues. | Security | Safety/Resource Efficiency | Ignored: Reviewer is concerned about the app's resource usage and integration issues. |
51 | 47 | It's a work in progress. But overall, it's becoming a useful tool in my home. Amazon does need to work more to allow owners greater flexibility in what we program Alexa to do. Example; Have Alexa announce that there is a rainshower within 30 miles of our home, so we can say, roll up car windows, or gather up items outside. I'd like to sync my work calendar with Alexa, making it easy to see my month without having to physically add every event manually, every month. | Universalism | Social justice | The reviewer mentions that Amazon needs to do more to allow owners greater flexibility in what they program Alexa to do. This shows that the reviewer values social justice and fairness, as they are concerned about the app's ability to meet the needs of all users. | Achievement | Personal success | The review acknowledges the app's progress and suggests improvements in functionality, aligning with the value of achievement and personal success. | Self-Direction | Creativity | The user acknowledges progress but wishes for more freedom and creativity in programming Alexa. | Security, Universalism | Security (m), Wisdom (m) | He user wants Alexa to give weather forecast so that people can take precautions to ensure security. This is the way Alexa can help in enhancing wisdom as well. | Self-Direction | Freedom/Choice | Addressed: Reviewer wants more flexibility and customization options in the app. |
52 | 48 | This used to be a great app. Unfortunately I hopped on one day about a year ago to find all but two of my many devices missing. Aside from that it was great. Now it's so cluttered you don't know which way to go. The Shopping List function is great BUT with the last update it suddenly won't upload photos from files. It tries and goes black and just stays that way. 🤦🏻♀️ Because of how cluttered it is I don't even use it except for the receipt feature 😕 | Hedonism | Enjoyment of life | The reviewer mentions that the app used to be great, but that it is now cluttered and difficult to use. This shows that the reviewer values enjoyment of life, as they are frustrated by the app's inability to provide a positive user experience. | Achievement | Personal success | The review mentions past satisfaction with the app and highlights recent issues with clutter and functionality, aligning with the value of achievement and personal success. | Hedonism | Enjoyment | The user reminisces about the good old times but is now frustrated due to newer updates and complexities. | Benevolence, Achievement | Capability (m), Helpful (m) | It is not capable of doing things right such as it has poor navigation, cannot upload photos from files. It is also not helpful as it takes unlimited time to load. | Stimulation | Novelty | Addressed: Reviewer finds the updated app cluttered and less user-friendly. |
53 | 49 | I like Alexa but she has more improvement to go. I like having a smart home unit but several items aren't compatible or have flaws. Voice options could be more available. it doesn't recognize my dad's Southern draw, and my brother had a stroke and has limited speech. Amazon should do more with Alexa to support them. Overall, really good but needs improvement. | Benevolence | Preventing harm | The reviewer mentions that Alexa does not recognize their dad's Southern draw or their brother's limited speech. This shows that the reviewer values preventing harm, as they are concerned about the potential for Alexa to be inaccessible to certain users. | Benevolence | Caring for others | The review expresses a desire for improvements in Alexa's functionality to support individuals with speech challenges, aligning with the value of benevolence and caring for others. | Universalism | Understanding | The user acknowledges the benefit but seeks a broader understanding and accessibility for diverse users. | Universalism, Achievement | Equality (m), Capability (m) | It violated the value, “Equality”, as it is uncapable of recognizing voice from a person with limited speech. | Universalism | Understanding/Tolerance | Addressed: Alexa doesn't recognize voices with accents or speech impairments, needs improvement. |
54 | 50 | Needs a lot of work, the issues are embedded and will be difficult to find and fix. this is not an AI. it is a work in progress. I for one would like to see it be able to correct some more of its own issues and the core should scan software brought in to make sure it is ready for the runway. Obviously the IT folks are not up to that at this time. An example is the many issues with the lighting software. Hope all is well and appreciate the hard work you do for us(users) Thanks. | Achievement | Competence | The reviewer mentions that the app needs a lot of work and that the issues are embedded and difficult to fix. This shows that the reviewer values competence, as they are frustrated by the app's inability to perform basic tasks reliably. | Universalism | Equality | The review criticizes the app's current state and suggests the need for improvement and better quality control, aligning with the value of universalism and equality. It appreciates the effort of the developers, reflecting a sense of gratitude and appreciation for their work. | Achievement | Competence | The user expects high competence from the app and desires for it to self-correct its flaws for better achievement. | Benevolence | Helpful (m) | The app is not that helpful at this moment, it needs lot more improvements. | Achievement | Capability | Ignored: Reviewer believes the Alexa system has fundamental issues that need addressing. |
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