Chat Center pilot phase critical mass calculator
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ABCD
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Input variables
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Pilot phase (in months)6
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Revenue per chat$5.00
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agent hourly rate$10.00
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Hours of service (per month)250420 = daily 9am - 11 pm
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Visitor to chat conversion1%
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Percentage of traffic covered in service hours55%
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Total payrolling cost$2,500.00
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Your monthly cost$3,000.00
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Total cost per month$5,500.00
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Total cost Pilot$33,000.00
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Break-even chats (total)6600
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Break-even chats (monthly)1100
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Break even visitors (Nett total)110,000.00
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Break even visitors (Gross total)200,000.00So this this total webtraffic your pilot customers need to generate monthly
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