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Project Name
Question Submission DateGeneral ThoughtsSpecific QuestionsConcernsSuggestionsNotes:Question Response DateThe Student Services staff are trilingual and multilingual. One staff member speaks seven languages and has been instrumental in helping students from Brazil, Italy, Haiti, Russia, and North Africa French speaking countries. Other languages the staff is fluent in are Mayan and German. When we cannot speak a language, we used Google translator or contact someone within the college that speaks the language. Although the majority of the time, the most dominant languages we assist students are English and Spanish.
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Southwest Center3/7/2020Latinx high – other ethnicities are slightly lowerIt would be great to provide services in other languages besides English/spanish2/1/2021
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4/28/2020SWC serves a vital need in providing support and services to our historically under-served and marginalized communities including noncredit and ESL students. The numbers of students served is great to see knowing that without the SWC many of these students would not be able to complete the matriculation services, and enrollment. Seeing a Welcome Day event is wonderful knowing it helps provide a sense of community and belonging for students who often feel isolated and excluded from SRJC.Is the current funding level enough to sustain the level of services you are providing? If additional funding was available, what needs does SWC have? Or is there non funding support that would benefit your program?I am concerned, as others have expressed previously, about the state of the facilities, but that is not a concern about the project specificallyKeep up the great work!Thank you, and we are looking at more events. Students enjoy Welcome Day, and would like to see similar activities throughout the academic year. Additional funding will assist to enhance matriculation services at the SWC and off-campus location. The SWC is in need of additional instructional space to increase the number of courses. The demand from the community is greater than the classes offered each semester. Through SEA Program funding, there is not, at least not at the present time without a funding formula. Funding support can come from increasing FTES, which the SWC has the potential to do so. As already stated, the District is working on finding a new location to improve the physical appearance, safety and security of the SWC.
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4/30/2020I think the SWC should be moved to the main campus. I depresses me how sub standard that facility is and I think those students, staff, and faculty need to be on our beautiful main campus. Keep a presence in Roseland (the library is huge there-----open up an office there) but bring everyone else to our campus so they can so how great our school is and plug in more to more of our resources. This works for HEP, it can work for our students at SWC.The District is working on finding a location to improve the physical image safety and security of the site. This student population needs a community based type of service, moving to any college site will decrease enrollment. Student survey results showed students from the SWC will not enroll at Santa Rosa Campus or any other District location if the college does not offer them at the current site. The student body at the SWC is comprised of 89.1 Latino students. Through outreach strategies the SWC has served different ethnicities from every corner of the globe. The Student Services staff does provide services in other languages: Portuguese, French, Russian, Chinese (Mandarin), Mayan and German. With languages the staff does not speak, technology supports translations in different languages.
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5/1/2020The summary was fantastic and outlined very important work!You mentioned 7 sites in addition to the SWC, it would be helpful to identify those sites in the summary as well.Thank you. The team work all the different departments and offices put in makes the SWC a successful site. Off-Campus Sites: Washington School, Cloverdale, Healdsburg Community Center, Healdsburg, Windsor High School, Windsor, Via Esperanza, Santa Rosa, Sonoma Academy, Santa Rosa, El Verano School, Sonoma, Petaluma Adult School (McDowell Elementary School), and Petaluma.
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12/15/20SWC does outstanding work (in poor conditions) serving our NC students, who are some of our most underserved students.
The improvement in retentions and completion, and persistence are great to see especially when the district comparisions are quite low. 		I notice you serve a larger proportion of African American and Asian students as well as an equal proportion of LatinX students compared to the district;
are there any factors you see contributing to the demographic make-up, and anything observations or practices that the district at large could take on or implement to improve their services or programs?

You noted 60% of noncredit students are computer illiterate- what resources would help SWC to incease the computer literacy of this student population? Is there a basic computer course that is offered through SWC? Is there a tech support resource that currently exists that can help your students? 		The barriers adult learners face in participating in educational programs are limited time, transportation, motivation, interest, money, and confidence. These factors limit their ability to understand the benefits of education. One of the best practices to create an atmosphere for adult learners to feel invited, welcomed, valued, engaged, and empowered is a robust onboarding process. In essence, this is what the District did by centralizing the Southwest Center to serve off-campus locations within and nearby Santa Rosa. The outcome from these efforts allowed for a comprehensive onboarding process that consists of assistance with admissions applications and registration, participation in program orientations, one-on-one academic counseling appointments, and information on campus and off-campus resources. As a best practice, it has a proven track record of providing equity and student success.
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12/17/2020Students really appreciate having a location where it is easy to find, park (for free), and access full matriculation services. Students served 866/Students enrolled 1527. What accounts for the difference in these two numbers? The location/building are not up to par compared to other campus locations, i.e. SR and Petaluma.Students Served vs Students Enrolled refers to annual unduplicated recipients of service ("Served"), whereas "Enrolled" refers to unduplicated enrollments by student by term (FA&SP). A student may be counted twice if enrolled in both terms. ~Blair OIR. I concur with Blair's answer.
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