Journey Map - Backoffice
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APPLICANTSUBMISSIONPLANNING CONSULTATIONRESULT
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Submit PaySubmit Accept RegisterCheck filesPrintRe-submissionValidateAllocate caseload Check filesTracking Site-VisitRecommendationsRe-submissionCommunicationsCommentsAppNoticePublish
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Pre-app
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Planning tech support teamTeam leaderPlanning officer
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90%PLANNING PORTAL pay via planning portal > Hackney website (different payment options)Receive applications on portal planning (they can see submitted and transferred (when the applicant press submit) then, it automatically creates a M3 file.Registercheck contact details & feesend to the printer room all the app files and the vetting sheet generated. applicant receive email/letter with missing data. 28 days to fix it.List of applicationsif valid app, app is allocated to planning officer.check descriptionpersonal spreadsheetcontact by email or phone. Mainly to agentsplanning officer writes recommendations on M3.They send letters to every person/group of interest that has to be consulted. Planning officer would ticked which people to consult on the veeting sheet.thet receive comments via M3App folder is with the planning officer.if invalid app, applicant receive a refusal notice. they can appeal or re-submit it again doing changes.Planning officer report is uploaded to Hackney's website
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or pay after validatingcheck the attached docs.they receive a green folder with the vetting sheet, app form, and docs attached 24 h later.if applicant doesn't reply, a new email. if still no answer, app get cancelledif valid app, team leader is in charge to allocate to a planning officercheck site plancheck that reality matches apptech support receive the vetting sheet back to send letters and add data from vetting sheet into the system.Also lettersIf appeal, it goes to a comitee
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check if it is a permitted development.new files via email. Info has to be entered manually.if app has not been payed yet, applicant will receive an email / letter to pay. Then, he would send the receipt via email and team member would enter the payment manually on the vetting sheet.check docs attached:planning the visit (8-10 1 day a week)Letter of refusal: what's wrong
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check site edge red matches the GIS mapcheck app form:
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run a space analyse for constraints of the sitecheck fee: (problems with that)
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Chek & upload planning history of the site
check drawings & legends:
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Tech support tracking sheet (each person's different)
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10%EMAIL / POSTthey enter data manually and create a M3 file
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