Crisp AI Performance Calculator

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2			💬 Crisp AI performance calculator Estimate your monthly AI support performance and cost savings. Adjust the values below to see how automation impacts your team’s workload, efficiency, and ROI.
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6	ℹ️ Enter your monthly data here
7	Adjust the values (conversations, handling time, costs, CSAT) to estimate your AI performance and ROI.
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9	INPUT			OUTPUT
10	Monthly conversations	12,969.00			Your values	Targets
11	Automation first-hand	8,305.00		Deflection rate	50.23%	40-70%
12	Deflected conversations	6,514.00		% AI helped conversations	64.04%	> 20% after 1 month, 40–60% for mature setups
13	Avg. resolution time - Human	1:02:38		Time to resolution (TTR) blended	0:31:25	0:43:51 or faster
14	Avg. resolution time - AI	0:00:28		CSAT Impact	0.14	within 0.2 points of human average
15	Agent cost / hour	$25.00		Misunderstanding rate (%)	21.17%	< 10% after first month, mature < 5%
16	Custommer support software subscription	$295.00
17	Working hours / FTE	160
18	Overall rating	4.66		ROI
19	Automation rating	4.80		🕒 Time saved per month (hour)	6,749.23
20	Fallback AI messages / month	2,117.00		👥 Equivalent FTE saved	42.18
21	Total AI messages / month	10,001.00		💵 Monthly cost saved	$168,435.69
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24				Your AI impact explained
25				💬 This month, your AI saved 6,749 hours — the equivalent of 42.2 full-time agents, representing about $168,436 in cost savings. Overall, that's an outstanding impact — exceptional productivity results.
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