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Feel free to copy this template and use it when assessing different integrations tools.
P.S. We've pre-filled the template so you can see how Nango checks against all the items ☺️. Add other integrations tools in the columns to the left for ease of comparison.
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API and use case supportNango[Integrations Tool 1][Integrations Tool 2][Integrations Tool 3]
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Does the integrations tool support all the APIs and use cases you need today?
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Does the integrations tool support all the APIs and use cases you might need in the future?
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If not, does the integrations tool gives you the ability to add support for APIs and use cases yourself?
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Built-in developer tooling
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Does the tool offer end-to-end type safety to minimize runtime errors?
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Are there built-in mechanisms for runtime data validation, so you can catch and resolve issues early?
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Can the tool communicate integration statuses and potential issues directly to users, reducing the load on your support and engineering teams?
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Does it support data unification, ensuring data from different APIs is returned in the same format?
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Does the platform help you create and maintain tests for your integrations?
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Flexibility and control
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Can you customize pre-built templates to fit your customers’ unique requirements?
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Does the platform allow for extensions into new product areas, industry-specific APIs, or novel use cases?
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It is easy to adapt the solution as your product and customer needs evolve?
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Enterprise API support and professional services
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Does the vendor offer assistance with platform changes to support new APIs?
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Does the vendor offer tips, tricks, and documentation for working with complex APIs?
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Does the vendor provide access to experts for enterprise-grade APIs (e.g., Salesforce, NetSuite, Workday, SAP)?
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Does the vendor help gain acess to sandbox accounts and help navigating approval flows?
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Does the vendor provide direct access to API and platform experts when needed?
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Open platform vs black box
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Can you easily migrate away from your integrations tool should the need arise?
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Does your end user authorize your own application vs an integrations partner when connecting with a third party tool?
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Can you access your owner users’ API keys and access & refresh tokens?
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Is the integrations tool open-source and give you visibility into any security vulnerabilities?
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Data security & self-hosting
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[If relevant] Does the integrations tool support self-hosting by design?
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[If relevant] Is the integrations tool SOC2 compliant?
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[If relevant] Is the integratiosn tool HIPAA compliant?
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[If relevant] Is the integratiosn tool GDPR compliant?
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