1 | Service Plan Subscription Levels and Features | Community | Basic | Standard | Premium | Enterprise | |
|---|---|---|---|---|---|---|---|
2 | Price (per CPU/m) | $USD | $5.00 | $20.00 | $40.00 | $80.00 | Contact us |
3 | Infrastructure | Access to pre-built images | ✓ | ✓ | ✓ | ✓ | ✓ |
4 | Advance security notifications | ✓ | ✓ | ||||
5 | Stable software updates | ✓ | ✓ | ✓ | ✓ | ✓ | |
6 | Hosting Features (included in distribution) | Required and optional features | ✓ | ✓ | ✓ | ✓ | ✓ |
7 | Advanced features | ✓ | ✓ | ||||
8 | Experimental features | Available | |||||
9 | Workflow customizations via API | Available | |||||
10 | Channel | Support via community forum | ✓ | ✓ | ✓ | ✓ | ✓ |
11 | Support via email/portal | ✓ | ✓ | ✓ | ✓ | ||
12 | Support via remote SSH/chat | ✓ | ✓ | ✓ | |||
13 | Support via phone/screenshare | Available | |||||
14 | Volume | Tickets per year (per CPU) | 3 | 10 | ∞ | ∞ | |
15 | Designated contacts | 1 | 1 | 1 (+1 backup) | 2+ | ||
16 | Get additional tickets | $60/each | $60/each | ||||
17 | Schedule | Response time | 2 business days | 1 business day | 1 business day | 1 business day | up to 2 hrs |
18 | Support schedule | 8x5 | 8x5 | 8x5 | up to 24x7 | ||